Join Our Team as a Customer Care Representative-Associate!At FedEx, we pride ourselves on putting people first. As a
Customer Care Representative-Associate, you will play a crucial role in ensuring our customers receive the highest level of support. You will be responsible for various tasks including:
- Customer Support and Hub Operations
- Account Creation and Bookings
- Handling Inquiries and Providing Quotes
- Complaint Handling and Issue Resolution
- Service Recovery and Claims Handling
Your role will involve:
- Completing defined processes to meet deadlines with accuracy and compliance
- Identifying and resolving anomalies based on established rules
- Escalating complex issues to senior team members as needed
To succeed in this role, you should possess strong interpersonal skills, effective written and verbal communication capabilities, and the ability to work well in a team. Proficiency in Microsoft Office and problem-solving skills are also essential.
About FedEx:FedEx is a global leader in the express transportation field, dedicated to providing outstanding service and solutions to its customers. We value diversity and strive to create an inclusive workplace where everyone has the opportunity to thrive.
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