Who we areAt Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassle - just modern, effortless living.
Behind this vision is a team of ambitious, fast-moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.
If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.
At Stella Stays, you will:We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.
Responsibilities:- Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.
- Oversee in-house inventory management and stock count to maintain adequate supplies.
- Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.
- Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.
- Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
- Ensure compliance with property documentation requirements and quality assurance standards.
- Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.
- Handle add-on service requests and coordinate with relevant service providers.
- Source and manage reliable service providers and vendors, negotiating favorable contracts.
- Maintain data control and confidentiality of sensitive information.
- Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
- Answer and direct incoming calls, taking accurate messages when necessary.
- Manage incoming and outgoing mail and packages.
- Maintain the tidiness and appearance of the reception area.
- Assist with ad hoc administrative tasks as needed.
RequirementsThe ideal candidate for this role should have:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in Operations and Front Desk management, preferably in the hospitality industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.
- Proficient in using property management systems and other relevant software.
- Ability to work independently and make sound decisions in a fast-paced environment.
Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.
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