Customer Services Jobs in Dammam

• Manage the staffing process, including conducting interviews.
• Conduct performance reviews and plot advancement tracks.
• Develop and implement HR strategies aligned with business goals.
• Bridge management and employee relations by addressing grievances.
• Lead recruitment for various roles within the organization.
• Maintain a positive working environment.
• Manage a performance appraisal system that fosters high performance.
• Oversee HR metrics and decision support for management.
• Ensure legal compliance in HR operations.

• Proven experience in HR management or executive roles.
• Strong understanding of HR metrics and systems.
• Excellent interpersonal, negotiation, and presentation skills.
• Knowledge of labor laws and HR best practices.

• BA in a related field.
• Experience in digital marketing is highly preferred.
• Creativity and a strategic mindset to drive campaigns.
• Strong communication skills and a collaborative spirit.
• Fluency in English (both written and spoken)

• Transport goods safely and efficiently.
• Maintain and clean the vehicle regularly.
• Handle loading and unloading of goods.
• Use mapping applications and coordinates accurately.
• Follow all traffic laws and regulations.

• Experience in driving commercial vehicles.
• Customer service skills.
• Proficiency in using maps and tracking systems.
• Long-distance driving capability.

• Meticulously typing, proofreading, and dispatching outgoing correspondence to maintain the highest standards.
• Prioritizing and reviewing incoming mail for the General Manager.
• Coordinating internal departments for smooth operations and preparing letters with professionalism.
• Maintaining an organized filing system and accurately recording minutes during meetings.
• Managing all calls and appointments for the General Manager.
• Ensuring timely administration of Duty Manager Reports and organizing travel arrangements.
• Complying with health, safety, and environmental policies to safeguard guests and colleagues.

• Day-to-day sales activities
• Maintaining client relationships
• Negotiating contracts
• Coordinating with suppliers and vendors

• Sales and negotiation skills
• Excellent communication and interpersonal skills
• Experience in the maritime industry or ship chandling
• Knowledge of shipping logistics and procedures
• Ability to work collaboratively in a team setting
• Strong organizational and time management skills
• Bachelor's degree in Business Administration or related field

We are seeking an energetic and customer-focused Barista to join our team, crafting exceptional coffee beverages and providing outstanding service in a fast-paced environment. The ideal candidate will have a passion for coffee culture, excellent multitasking abilities, and a friendly, professional demeanor while maintaining our high standards of quality and cleanliness.

Key responsibilities include:
• Preparing and serving a variety of hot and cold beverages, including specialty coffee drinks, teas, and seasonal offerings
• Operating and maintaining coffee equipment, including espresso machines, grinders, and brewing systems
• Managing inventory and restocking supplies as needed
• Processing customer payments and handling cash transactions accurately
• Creating a welcoming atmosphere by greeting customers and providing prompt, courteous service
• Maintaining cleanliness of work areas, equipment, and customer spaces
• Working collaboratively with team members during peak hours
• Learning and following all food safety and sanitation procedures

Are you a passionate Barista with a flair for coffee and customer service? We're looking for an experienced, energetic, and friendly Barista to join our team in [City, Saudi Arabia]! 🇸🇦

What we’re looking for:

– Previous experience in specialty coffee is a must

– Fluent in English (Arabic is a plus!)

– Passionate about coffee, hospitality, and creating a great vibe

– Transferable Iqama (for expats already in Saudi Arabia)

What we offer:

– Friendly and professional work environment

– Competitive salary and tips

– Opportunities for growth and training

📩 Interested candidates, please send your CV to: [a@***************]

Subject: Barista Application

• Plan, develop, and manage marketing campaigns across digital, social media, and traditional platforms.
• Execute campaigns from start to finish, including strategy development, content coordination, launch, and post-campaign analysis.
• Monitor and report on campaign performance, providing insights and recommendations for improvement.
• Collaborate with internal teams (sales, design, product) to ensure consistent brand messaging.
• Create marketing materials, presentations, and promotional content as needed.
• Manage social media platforms, email marketing, and paid advertisements to support campaigns.
• Stay updated with market trends, competitor activities, and new marketing tools and strategies.
• Ensure all marketing activities are aligned with overall business objectives.

• Bachelor’s Degree in Marketing, Business Administration, Communications, or related field.
• Minimum 510 years of proven experience in planning and executing marketing campaigns.
• Strong understanding of digital marketing tools and platforms (Google Ads, Facebook Ads, SEO, etc.).
• Experience with marketing automation tools (*, HubSpot, Mailchimp) is a plus.
• Excellent communication, project management, and analytical skills.
• Creative thinking with attention to detail and problem-solving abilities.

• Manage daily accounting tasks, including AP, AR, and journal entries.
• Reconcile bank statements, credit cards, and other financial accounts.
• Assist in the preparation of monthly, quarterly, and annual financial reports.
• Help support audits, tax filings, and compliance activities.
• Maintain accurate and organized financial records.
• Collaborate with other departments to ensure financial accuracy.
• Identify and suggest process improvements to enhance efficiency.

• Bachelor’s degree in Accounting, Finance, or related field.
• 2+ years of accounting experience.
• Proficiency in accounting software (Odoo, etc.).
• Strong Excel skills and ability to work with large sets of data.
• Excellent attention to detail and organizational skills.
• Strong communication and interpersonal skills.

• Develop and execute strategic sales plans to drive revenue and market share.
• Identify and secure major clients, with a focus on long-term logistics partnerships.
• Foster strong relationships with key decision-makers across the industry.
• Leverage CRM and sales analytics tools (Salesforce, HubSpot, etc.) to manage pipelines and performance.
• Monitor market dynamics and adjust strategies for competitive advantage.
• Lead and empower the sales team, ensuring target achievements and team growth.
• Collaborate with internal departments (marketing, operations) to align goals.
• Manage the entire sales lifecycle from prospecting to deal closure.

• Minimum 7 years of successful sales experience in freight, logistics, or land transport companies in Saudi Arabia.
• Established industry network and strong connections in the logistics and transportation sector.
• Consistent record of meeting or exceeding sales goals.
• Strong business development, negotiation, and leadership skills.
• Proficiency in CRM systems and a data-driven sales approach.
• Excellent interpersonal and communication skills.

• Manage the staffing process including conducting interviews.
• Conduct performance reviews and plot advancement tracks.
• Develop and implement HR strategies and initiatives.
• Bridge management and employee relations by addressing grievances or issues.
• Lead recruitment efforts for various roles.
• Maintain pay plan and benefits program.
• Assess training needs and monitor training programs.
• Prepare reports for the CEO and board regarding HR initiatives.
• Ensure legal compliance throughout human resource management.

• Proven experience as an HR Manager or HR Executive.
• People-oriented and results driven.
• Experience with Human Resources metrics.
• Knowledge of HR systems and databases.
• Excellent listening, negotiation, and presentation skills.
• In-depth knowledge of labor law and HR best practices.

• Accountant

• Manage front desk operations and greet visitors.
• Handle incoming calls and inquiries professionally.
• Assist with administrative tasks as needed.

• Minimum of 6 months experience in a reception role.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks effectively.

• Validate the availability of all required documents before starting a new job to minimize downtime.
• Operate the machine according to Work Instructions for safe and efficient operations.
• Troubleshoot machine issues and request support as necessary.
• Inspect and deliver the startup sample for approval before sending it for quality inspection.
• Immediately report any quality defects to the QC and Production Section Head.
• Assign tasks to Helpers to maintain an organized workflow and uphold 5S standards around the machines.

• Preferred: Industrial Diploma.
• Minimum of 1 year experience in similar or related tasks.
• Basic knowledge of written and spoken Arabic and English is a plus.

• Establish, maintain, and improve department processes.
• Lead, motivate, and coach your team, supporting high performers with development plans and performance reviews.
• Conduct daily follow-ups on material stock, shipments, and anticipate shortages.
• Monitor fulfillment status against orders and prepare reports for slow-moving, redundant, and rejected materials.
• Manage formalization of credit notes and analyze reasons for returns.
• Conduct regular follow-up meetings with the warehouse team and your direct supervisor.
• Control physical material transactions and ensure ERP and WMS systems are updated.
• Perform periodic physical inventory and report findings to the Distribution Unit Head.
• Report scrapped materials and waste to the Logistics Manager.
• Ensure the FEFO (First Expired, First Out) process is implemented for all items.
• Comply with integrated management system (IMS) requirements.
• Coordinate with the HSSE team to update the HIRA and manage risks.
• Participate in planning and improvement actions related to the OH&S management system.

• Prepare Tally: Invoice vs. Loading Manifest vs. Sales Order.
• Verify Selling Prices on Sales Orders vs. Price List or Costing Sheet.
• Record bank collections and follow up on export collections, Letters of Credit (L/C), and Letters of Guarantee (L/G) opening and renewals.
• Reconcile customer accounts and maintain the Customer Aging Report.
• Cross-check Receivable Aging with the Trial Balance and identify variances for corrective action.
• Coordinate collection follow-up with the bank.
• Prepare and issue debit/credit notes to customers.
• Follow up on missing official receipt numbers.
• Create and update customer accounts in the ERP system.
• Generate and distribute monthly customer statements to the Sales Department.
• Generate quarterly customer balance confirmations and coordinate with Sales Department for follow-up.
• Track customer balance confirmations and related statistics by salesman.
• Generate relevant reports and ensure proper filing of documents.
• Maintain customer files (*, CIS, Commercial Registration, etc.).
• Approve orders based on credit terms and policy.
• Follow up on returned checks and record them against customer accounts.
• Record and process sales activities such as trade loaders, rebates, shelf rent, and gondolas; ensure control and monitoring table reviews.
• Handle waste invoicing and follow up on its collection.
• Coordinate with sales staff to offset customer balances.
• Record and process 2% cash discounts and manage their offsetting.

• Banks
• Customers
• Sales Team

• Operate company-owned trailer trucks to transport goods between warehouses, distribution centers, and retail branches across different cities.
• Ensure secure loading and unloading of cargo, and verify quantities and conditions as per delivery documentation.
• Conduct pre-trip, in-route, and post-trip inspections of the vehicle to ensure roadworthiness.
• Adhere to all applicable Saudi traffic laws, weight regulations, and company safety policies.
• Communicate with dispatchers and fleet coordinators to receive route assignments and report delivery status.
• Maintain accurate delivery records including logbooks, fuel consumption, and cargo reports.
• Immediately report delays, accidents, breakdowns, or any transport issues to the fleet coordinator.
• Assist in routine vehicle maintenance by reporting service needs or abnormalities.
• Ensure cargo is delivered within set timeframes, handling stock with care to avoid damage.

• Valid Heavy Vehicle (Trilla) Driving License issued in Saudi Arabia.
• Minimum 23 years of experience in long-distance trailer driving.
• Good knowledge of Saudi intercity routes and road regulations.
• Ability to read delivery documents and use GPS or route tracking systems.
• Strong safety awareness and responsibility for cargo security.

• Acheive growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands the company’s customer base and ensures a strong market presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue, and expenses reports along with realistic forecasts to the management team.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.

• At least 5 years of experience in a sales management role.
• Good command of the English language (preferred).
• Valid driver's license.
• Ability to work as part of a team, under pressure, and achieve desired goals.