Management Jobs in Jazan

• Provide administrative support to office management activities and branch operational support teams.
• Greet beneficiaries warmly and ensure a high standard customer experience.
• Register beneficiaries’ arrival on the CRM system and update it as needed.
• Provide information about our services and answer queries effectively.
• Inform beneficiaries about what to expect during their visit.
• Handle inbound calls and direct them appropriately.
• Follow defined processes related to facilities and office management.
• Receive deliveries to the branch and complete necessary paperwork.
• Support events, meetings, and conferences as required.
• Act in accordance with company policies and procedures, upholding ethical standards.
• Ensure compliance with security and privacy policies regarding customer data.
• Maintain a safe and proper work environment, adhering to health and safety policies.
• Collaborate with team members and other departments to foster a culture of continuous learning and innovation.
• Identify opportunities to improve processes and participate in quality improvement initiatives.

• Minimum Diploma in business administration or related field.
• Proficiency in MS Office, including Excel.

• Excellent communication and interpersonal skills.
• Strong customer service abilities.
• Organizational prowess, with excellent time management and multitasking skills.
• Attention to detail.
• Reliability, integrity, and a strong ethical approach.
• Passion for serving the community.

• Previous administrative experience.
• Reception or front desk experience.

We are looking for
Customer Service Center Manager (Call Center)

to work at ( Ta'ahod Company for Information Technology)


with at least 3 years of experience in managing call centers and customer service, with a high ability to lead and develop performance. The manager will be responsible for managing and developing the customer service team and ensuring the achievement of key performance indicators (KPIs) and improving the quality of service provided. The job holder will perform the following tasks:

• Developing operational plans and customer service strategies
• Managing and training the team and motivating them to achieve goals
• Analyzing data and preparing regular reports on the center's performance
• Developing work procedures and improving process efficiency
• Handling escalated customer complaints and ensuring resolution
• Coordinating with other departments to improve customer experience
• Monitoring call quality and evaluating employee performance
• Managing budgets and achieving the center's financial goals