Join Emdad By Elm as a Customer Service Specialist!A pivotal role dedicated to enhancing customer satisfaction and loyalty within an esteemed organization. This mid-career position demands committed professionals who excel in creating inviting and professional environments while effectively addressing customer inquiries.
Key Responsibilities:- Greet customers warmly and professionally to ensure a positive first impression.
- Actively listen to customer inquiries and provide accurate information regarding services.
- Guide customers in exploring and maximizing the use of organizational offerings based on their needs.
- Resolve customer issues efficiently, maintaining high customer satisfaction levels.
- Prepare and generate basic reports using Excel to track inquiries and feedback.
- Develop visually engaging PowerPoint presentations for team and special client engagements.
- Collaborate with team members to refine customer service protocols.
Job Requirements:- 5-7 years of experience in customer service or client-facing roles.
- Proficiency in Microsoft Excel and PowerPoint.
- Excellent verbal and written communication skills tailored to diverse audiences.
- Strong organizational skills and the ability to prioritize multiple tasks efficiently.
- Capability to work independently and collaboratively within teams.
- In-depth knowledge of customer service best practices.
About Emdad By Elm:Established in 2014 as a subsidiary of Elm, Emdad specializes in business solutions, striving to deliver the best quality services and enhance growth and productivity for individuals and organizations.
