Customer Services Jobs Saudis only in Makkah

Join Rixos Hotels as a Lobby Hostess!
Rixos Hotels, established in 2000, is a luxury hotel chain known for exceptional service and hospitality. As a Lobby Hostess, you will play a vital role in creating memorable experiences for our guests. We invite you to be part of our dynamic team at King Abdullah Economic City.

Key Responsibilities:

• Prepare for daily VIP arrivals regarding room allocation and special requests.
• Register and process check-in/check-out efficiently for VIP guests.
• Provide prompt and courteous service to guests, addressing their requests and inquiries.
• Handle cashiering duties and foreign exchange transactions.
• Maintain effective communication with departments to ensure guest satisfaction.
• Ensure cleanliness of the front office area and adherence to hotel policies.

Qualifications:
Candidates must be Saudi nationals. Prior experience in customer service or hospitality is preferred, with a focus on creating exceptional guest experiences.

If you are passionate about hospitality and are committed to providing outstanding service, we encourage you to apply!

Join Rotana Hotels as a General Cashier!
We are currently seeking passionate and dynamic finance professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests. As a General Cashier, you will be responsible for the following key responsibilities:

• Collect deposited envelopes from the Front Office safe and ensure they tally against the list.
• Reconcile house funds daily and maintain a neat and tidy safe.
• Open the Front Office safe in the presence of a designated Finance employee and Front Office Manager / Night Manager.
• Immediately report any missing envelope to the Director of Finance / Financial Controller.
• Check each item in the envelope against the enclosed list, listing any discrepancies in the over/short column on the deposit sheet.
• Report discrepancies to the Income Auditor and Director of Finance / Financial Controller.
• Liaise with the money exchange company to exchange all foreign currency for local currency.

Qualifications:
You should have a degree in hotel management or accounting along with at least one year of previous experience within a hotel environment. Excellent verbal and written English communication skills and computer literacy are essential. Familiarity with Opera, Micros, FBM, and SUN System is an added advantage.
Competencies:

• Results-oriented and self-motivated
• Ability to think analytically and display integrity
• Strong team player who is enthusiastic and flexible
• Effective communication skills and adaptability
• Customer-focused with a drive for results

Job Advertisement: Sales Representative (Construction Materials Sector)

We are looking for ambitious talents in our company to join the field sales team, to contribute to expanding our market share and attracting new customers in the construction sector.

What will you offer the company?
Customer Attraction: Actively searching for contracting companies and construction projects and building strong partnerships with them.

Achieving Sales Goals: Working to increase sales of our construction materials to meet the required targets.

Accuracy and Follow-up: Commitment to accurately record orders and regularly follow up on supply and financial collection operations.

Benefits and Rights:
Fixed Monthly Salary: Paid regularly in appreciation of your efforts and commitment.

Incentive Commission System: In addition to the salary, there are rewarding commissions paid based on the achieved performance (details and precise calculation mechanism will be agreed upon in the personal interview).

Professional Work Environment: Provides you with the necessary support for success and professional growth.

About the Job
At Mövenpick Hotels & Resorts, we take pride in offering a welcoming and exceptional level of service. As a Receptionist (Front Desk), you will be responsible for ensuring that guests enjoy a smooth and efficient check-in and check-out process, while also managing various front desk operations to maximize guest satisfaction.

Job Purpose
This position is crucial for the daily operation of the Front Desk, ensuring every guest is treated with care and professionalism.

Primary Responsibilities

• Assist guests with check-in and checkout, and manage cashiering duties.
• Welcome guests and register them according to hotel standards, issuing room keys.
• Ensure repeat guests and VIPs receive special recognition and services.
• Collaborate with other departments to meet guest requests and needs.
• Handle guest complaints and comments effectively and tactfully.
• Maintain guest privacy and confidentiality at all times.
• Be alert on matters concerning in-house credit.

Other Responsibilities

• Maintain knowledge of food & beverage services as well as hotel services.
• Be familiar with hotel safety and emergency procedures.
• Report for duty on time and in a clean uniform.
• Maintain high standards of personal appearance and hygiene.

Qualifications

• Diploma in Tourism / Hospitality Management.
• Minimum 1 year of relevant experience.
• Excellent proficiency in English; proficiency in Turkish, French, Japanese, Chinese, Spanish, Indonesian, Malaysian or Urdu with valid certification is required.

Additional Information

• Good communication and customer service skills.
• Team player, self-motivated, and energetic.
• Professional grooming at all times.

This position is strictly for Saudi Nationals only. If you meet the mandatory requirements, we encourage you to apply by submitting your updated CV along with Language Certification copies.

We are looking for a cashier to join our team, where you will be responsible for welcoming customers, recording sales, and issuing invoices and receipts accurately and professionally. The required candidate must have excellent skills in dealing with customers and managing cash and electronic transactions, in addition to the ability to use modern point-of-sale systems. The accountant will also follow up on cash register balances and ensure the accuracy of daily financial operations and provide outstanding customer service that reflects a positive image of the institution. It is very important to have a valid health card or the ability to issue a health card immediately if it is not available.

Join our team as a hotel reception employee!
If you love working in a dynamic environment and have good communication skills, we are looking for you!

Responsibilities:
• Welcoming guests and recording their data professionally.
• Responding to guest inquiries and solving problems quickly and effectively.
• Managing room bookings and tracking availability using hotel management systems.
• Coordinating with other departments to ensure exceptional service for guests.
• Preparing invoices and documents related to accommodation and hotel services.
• Maintaining the appearance of the office and cleanliness of the reception area.

Requirements:
• Saudi nationality.
• Previous experience in hotel reception for at least two years.
• Proficiency in hotel management systems (such as Nizel, Comsysol, or equivalent).
• Good level of English (speaking and writing).
• High communication skills and ability to deal with guests professionally.
• Ability to work full-time, including weekly vacations and workdays according to hotel policy.

A cashier is required to work in a distinguished commercial environment, where you will be responsible for receiving customers and providing excellent customer service, conducting sales and purchasing operations with accuracy and professionalism. The tasks include operating electronic point-of-sale systems, handling cash and electronic payments, and issuing invoices and receipts, in addition to reviewing and reconciling daily accounts and ensuring the accuracy of financial operations. We are looking for a candidate with excellent communication skills, experience in using accounting systems and cash management, with the ability to work under pressure and commitment to the highest standards of integrity and accuracy in work.

Job Purpose

Managing and activating the social media channels for a company specializing in hotel bookings in Makkah and Madinah in a way that serves sales, generates demand, and supports customer service, through organized content, seasonal campaigns, and turning interactions into inquiries and actual bookings, not just views.

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Role Scope

• The role is operational + analytical, not just creative.

• Works directly with:

  • Reservation Management

  • Customer Service (WhatsApp)

  • Paid Advertising

• Focuses on Makkah & Madinah Hotels + Seasons.

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Key Responsibilities

1. Channel Management

• Managing accounts:

  • Snapchat 

  • Tiktok

  • Instagram

  • X (Twitter)

• Scheduling content according to:

  • Seasons (Ramadan – Umrah – Holidays)

  • Enriching and educational content

• Maintaining the tone and identity of the company (professional, reliable, not overly promotional).

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2. Revenue-Oriented Content

• Producing content that serves:

  • Proximity to the holy mosque

  • Views

  • Economic options

  • Early booking

• Linking all content to:

  • Clear Call to Action (WhatsApp / Link)

  • Scenario of expected questions from the customer

• Working with the team to ensure:

  • Content matches real capabilities

  • Not creating misleading expectations.

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3. Managing Seasonal Campaigns

• Preparing content plans for:

  • Ramadan

  • The last ten days

  • Hajj

  • Peak seasons

• Recycling successful content.

• Supporting advertising campaigns with consistent content.

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4. Integration with Customer Service

• Coordinating with the WhatsApp team to ensure:

  • Responses are consistent with posted messages

  • Knowing the most frequently asked questions coming from social media

• Suggesting improvements for:

  • Automated responses

  • Welcome messages

  • Customer journey pathways.

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5. Analysis and Performance Measurement

• Tracking indicators such as:

  • Number of inquiries from each platform

  • Type of customers (serious / curious)

  • Top converting content

• Preparing brief reports:

  • Weekly (operational)

  • Monthly (analytical)

• Providing actionable recommendations (stop / enhance / modify).

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KPIs

• Number of inquiries via WhatsApp from social media

• Cost per inquiry (including ads)

• Real engagement rate (not just Views)

• Content that led to actual bookings

• Adhering to the schedule and seasons

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Required Skills

Core Skills

• Deep understanding of social media platforms (especially Snapchat).

• Clear Arabic writing suitable for the religious/spatial context.

• Ability to convert information into short and compelling content.

• High organization and scheduling.

Analytical Skills

• Reading Insights

• Linking performance to sales

• Understanding the customer journey from content → WhatsApp → Booking

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Preferred Experience

• Experience in:

  • Tourism / bookings / hotels / Makkah

• Working with sales or customer service teams.

• Previous experience with seasonal content.

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What this job is NOT

• ❌ This is not a "content creator only" job.

• ❌ This is not a general trends job.

• ❌ This is not a personal account or Influencer.

Receptionist for a veterinary clinic and works shifts and the overtime is not fixed, can handle work pressure and seriousness in work and commitment.

We are looking for a cashier to work in a prestigious store, where he will be responsible for welcoming customers with a smile and handling sales and payment transactions accurately and efficiently. Job duties include:
• Operating the point of sale system and completing financial transactions
• Managing cash and electronic payments and issuing invoices
• Ensuring the accuracy of daily accounts and preparing sales reports
• Resolving customer issues in a professional and friendly manner