Customer Services Jobs in Makkah

Join M Hotel Al Dana Makkah as a Telephone Operator!
As a Telephone Operator, you will be the first point of contact for our guests, providing a professional and customer-focused response. Your role is essential in creating memorable experiences during their stay.

Key Responsibilities:

• Receive Guest calls warmly and professionally.
• Communicate effectively with relevant departments to ensure seamless service.
• Address queries politely, consistently exceeding expectations.
• Greet guests by name during calls, adhering to our standards.
• Maintain updated knowledge of hotel services and local offerings.
• Utilize the Opera Guest profile system to enhance guest interactions.
• Manage long-distance call vouchers and maintain accurate call records.
• Ensure prompt and efficient guest wake-up calls.
• Operate the switchboard efficiently for internal and external calls.
• Take messages for guests and management as per standards.
• Comply with environmental, health, and safety standards.

About M Hotel Al Dana Makkah:
M Hotel Al Dana Makkah is a four-star hotel located in Makkah, offering an ideal base for both leisure and business travelers. With a contemporary design featuring 611 spacious rooms, the hotel provides exemplary comfort and convenience, along with various dining options, 24-hour room service, and free WiFi.
Join us and be a part of an exceptional hospitality experience!

Position: Receptionist

Company Overview:
NewEast Isuzu KSA is a leading automotive company based in Saudi Arabia that specializes in the distribution and maintenance of Isuzu vehicles. With a strong reputation for quality and customer service, we are committed to providing our clients with the best products and services in the industry.

Job Description:
We are seeking a friendly and professional Receptionist to join our team at NewEast Isuzu KSA. As the first point of contact for our company, the Receptionist will be responsible for creating a positive and welcoming experience for all guests and clients.

Key Responsibilities:

• Greet and welcome guests in a warm and friendly manner
• Answer and direct phone calls to the appropriate department or individual
• Manage and distribute incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Schedule appointments and maintain the company's calendar
• Assist with administrative tasks such as data entry, filing, and photocopying
• Coordinate with other departments to ensure smooth communication and operations
• Handle customer inquiries and provide accurate information about our products and services
• Assist with organizing company events and meetings
• Other duties as assigned by management

Qualifications:

• High school diploma or equivalent
• Previous experience as a receptionist or in a customer service role preferred
• Excellent communication and interpersonal skills
• Strong organizational and time-management skills
• Proficient in Microsoft Office and other basic computer skills
• Ability to multitask and prioritize tasks effectively
• Professional and friendly demeanor
• Fluent in both English and Arabic

Benefits:

• Competitive salary
• Health insurance
• Paid time off
• Training and development opportunities
• Friendly and supportive work environment

If you are a motivated and enthusiastic individual with a passion for providing exceptional customer service, we would love to hear from you. Join our team at NewEast Isuzu KSA and be a part of a dynamic and growing company.

Join Marriott International as a Host/Hostess
At Marriott International, we believe in creating memorable dining experiences for our guests. As a Host/Hostess, you will play a vital role in delivering exceptional service that enhances the overall guest experience.

Role and Responsibilities:
- Greet guests with a warm welcome as they arrive.
- Manage reservations and ensure guests are seated in a timely manner.
- Communicate with the kitchen and servicing staff to ensure seamless service delivery.
- Maintain cleanliness and organization of dining areas.
- Assist in menu management and ensure guests are satisfied.

Preferred Qualifications:
- High school diploma or *** equivalent.
- At least 1 year of related work experience.
- No supervisory experience required.
- Must have a professional appearance and communication skills.

Why Join Us?
Marriott International is dedicated to maintaining a diverse work culture where every associate is valued. We are committed to providing equal opportunities regardless of background. Join us to be a part of a global team where you can thrive and develop your career in hospitality.

Join WSP, and you’ll be at the heart of a team of international experts! We are looking for a talented receptionist to be based in our office in Jeddah. You will be responsible for managing the front office, greeting visitors, and helping them navigate through our office.

Responsibilities:

• Welcome clients and visitors properly while directing them towards the appropriate contact person or department.
• Respond to all incoming calls and address inquiries properly.
• Ensure that all WSP Employees' concerns and requests are addressed on time, such as desk/meeting room bookings and requests for equipment or office supplies.
• Greet new joiners and provide an office tour, including a quick HSE induction to ensure they are aware of emergency contacts.
• Maintain the Reception mailbox and organize daily delivery and collections to different WSP site offices, including international and local couriers.
• Arrange fresh flowers for the reception area.
• Monitor employee attendance, vacant desks, and car parking.
• Assist the Chief Fire Warden during monthly office HSE inspections and maintain the First Aid checklist log.

Qualifications:

• Minimum 3 years relevant experience.
• Excellent time management skills and the ability to prioritize tasks.
• Strong problem-solving skills and ability to work well under pressure.
• Experienced Microsoft Office user.
• Strong communication skills, both written and verbal.
• Proactive, strong communicator, and assertive.

Lead the Future. A Hospitality Brand - For Those Who Want It All!

At Red Sea Global (RSG), we’re redefining the way the world experiences travel—by creating destinations that are immersive, sustainable, and transformative. In partnership with trailblazing hospitality leaders like Equinox Hotels, we’re turning this vision into reality.

Job Overview:
The General Cashier / PayMaster is responsible for processing payroll for all hotel departments, including capturing and verifying data, and generating an accurate check for each hotel employee. They will also be responsible for the General Cash funds for the hotel.

Essential Job Functions:

• Ensures timely receipt of all data required to process payroll, including department files with hours worked, hourly rates, salaries, tips, service charges, incentive pay, miscellaneous pay, etc.
• Validates that department payroll file submissions are complete and accurate.
• Enters payroll data into the system for processing on a timely basis.
• Ensures payroll data processes correctly and timely.
• Generates off-cycle payroll checks when required.
• Conducts and/or supports the requisite payroll system audits as instructed and according to established procedures.
• Prepares all payroll-related reports as instructed and/or according to established procedures.
• Ensure ongoing, quarterly and Year-End reporting is balanced and filed in accordance with legislation and deadlines are met.
• Monitor and balance paid-time off accruals after each payroll and monthly.
• Ensures compliance with any union contracts relative to payroll.
• Calculate month-end payroll accruals, post payroll journal entries into the accounting system.
• Maintain and update all payroll-related data, including job types, job codes, pay scales, classifications, etc.
• Monitor, maintain and oversee the handling of all cash for the hotel.
• Open and verify cash “drop” envelopes from outlets and Front Desk.
• Prepare and distribute the various reports to outlet managers, Front Desk, and Accounting.
• Audit house banks as per schedule.
• Prepare paperwork for bank deposit at prescribed times.
• Research cash shortages.

Compliance with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
Works harmoniously and professionally with co-workers and supervisors.

Qualifications/Skills:

• Associates or bachelor’s degree, preferred.
• Two years in union hotel payroll or finance role.
• Strong Excel Skills required.
• Ability to understand payroll technology.
• Financial aptitude and analytical skill.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management.
• Ability to perform assigned duties with attention to detail, speed, accuracy.
• Ability to think quickly and act appropriately in emergency situations.

Join IHG Hotels & Resorts as a Call Center Agent!

At IHG, we believe that first impressions count. We are looking for a Front Desk Agent who can create memorable guest experiences and act as a trusted contact for all guest needs. In this role, you will ensure seamless transactions, provide local insights, and anticipate guest requests to make them feel at home.

Your Day-to-Day Responsibilities:

• Kicking off memorable guest experiences with a warm welcome.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Facilitating swift check-in and check-out processes.
• Anticipating guest needs and providing tailored recommendations.
• Assisting with bill issues and restaurant recommendations.

What We Need From You:

• Excellent communication skills to interact effectively with guests.
• Strong problem-solving abilities to turn issues into opportunities.
• Fluency in the local language; additional language skills are a plus.
• Basic literacy and tech-savvy skills, including reading, writing, and math.

What You Can Expect From Us:
We provide our staff with the tools they need to succeed. Expect a competitive salary, comprehensive benefits, and a supportive environment that values diversity and inclusivity. Join us and be part of our global family, where you’ll have room to grow and make a difference!

Join Our Team as a Senior Associate – Call Center!
At Bupa Arabia, we pride ourselves on delivering exceptional customer service in the healthcare sector. We are looking for dedicated individuals to join our call center team, where your main focus will be on assisting our customers with professionalism and care.

Key Responsibilities:

• Provide high-quality customer service and maintain effective communication with customers.
• Possess thorough knowledge of Bupa Arabia’s products and services to provide accurate information.
• Identify recurring issues and relay this information for prompt corrective action.
• Assist customers with preauthorizations, claims research, and understanding provider contracts.
• Handle customer complaints with proficiency and resolve issues to ensure satisfaction.

Skills and Qualifications:

• Experience in customer service or call center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multitask and manage stress in a fast-paced environment.
• Strong troubleshooting and problem-solving skills.
• Exceptional follow-up skills and ability to handle conflicts professionally.

Become part of a forward-thinking company that values innovation in healthcare to serve Saudi families and businesses effectively. Apply now and contribute to our mission of creating leader-focused, high-performance work culture!

Join IHG Hotels & Resorts as a Front Desk Agent!
At IHG, we believe that first impressions count. To ensure our guests have memorable experiences from the very start, we are seeking a Front Desk Agent who can provide seamless transactions, exceptional local insights, and anticipate every guest's needs.

Your Responsibilities:

• Welcome guests warmly and kick off memorable experiences.
• Acknowledge IHG Rewards Club members and returning guests.
• Manage payments and bookings efficiently.
• Facilitate a swift check-in and check-out process.
• Anticipate guest needs to offer tailored recommendations.
• Assist guests with concerns and provide local area insights.

What We Need from You:

• Strong communication skills for effective guest interactions.
• Problem-solving abilities to turn challenges into opportunities.
• Fluency in the local language; additional language skills are a plus.
• Good literacy, numeracy, and basic computer skills.

What You Can Expect from Us:
We provide everything our employees need to succeed including a competitive salary, benefits like full uniforms, and generous room discounts. We are dedicated to creating a diverse workplace and welcome applicants from all backgrounds.
Join us at IHG, where we promote a culture of growth and support, ensuring you have the room to belong and thrive.

A receptionist is required to work at a prestigious medical center in Mecca. The job includes receiving patients, organizing appointments, managing medical files, and dealing with the hospital's electronic system. Required qualifications: a high school diploma at a minimum, proficiency in computer use, excellent communication skills, and the ability to work in a fast-paced environment.

Join Bahra Electric as a Social Media Accounts & Content Specialist!

In this vital role, you will be responsible for building and executing social media strategies that align with our departmental objectives.

Key Responsibilities:

• Social Media Management: Oversee all our social media accounts, develop a content calendar, and engage with the community.
• Content Creation: Generate high-quality original content and curate engaging materials from relevant sources.
• Community Engagement: Foster relationships within the online community and encourage discussion around our brand.
• Campaign Management: Plan and analyze social media campaigns to meet marketing goals.
• Social Listening: Monitor brand mentions and manage our online reputation.

Qualifications:

• Bachelor's degree in Marketing & Communication.
• 23 years of experience in a similar role.
• Strong communication and management skills.
• Ability to work under pressure and prioritize tasks effectively.

A cashier is required to work in a coffee shop in Mecca. The job requires the ability to use point-of-sale systems, deal with customers professionally, and complete sales and payment transactions accurately and quickly. Duties include: receiving cash and electronic payments, preparing daily sales reports, ensuring inventory accuracy, and maintaining the cleanliness and organization of the work area.

The Danube Company for Food Products is looking for a professional cashier to join its team in Mecca.

As part of the job duties, the employee will manage the institution's financial planning, including:

• Managing daily cash balances and analyzing cash flow from operations, investments, and financing.
• Ensuring sufficient cash flows, forecasting cash payments, and anticipating issues related to cash flow.
• Analyzing capital requirements in business operations.
• Providing support in developing policies and procedures for internal control related to activities such as budget management, credit, and accounting.
• Analyzing and managing risks associated with cash flows, and conducting sensitivity analyses to evaluate fluctuations in cash flows.
• Analyzing financing terms options and specifying them to fit operational and investment needs.
• Seeking funding sources and negotiating financing terms.

Required Qualifications:

• High school level.
• Skills in cashier work.
• Intermediate knowledge of cash management.
• Beginner in English language.

Join Hilton as a Receptionist!
As a Receptionist, you will provide exceptional reception services for Guests, contributing to a pleasant experience from check-in to check-out. Your role is crucial in creating a positive first impression for our Guests.

Your Responsibilities:

• Achieve positive outcomes from Guest queries efficiently.
• Ensure a smooth check-in/check-out experience for Guests.
• Complete audit procedures as required.
• Maintain open communication with Front Office Management.
• Provide a high level of customer service at all times.
• Assist with training and development of the Night Team.
• Maximize room occupancy and promote hotel services.
• Follow correct procedures for currency and payment acceptance.
• Comply with hotel security and health regulations.

What We Are Looking For:
Candidates should possess:

• Previous experience in a customer-focused industry.
• Completed high school or equivalent.
• A positive attitude and excellent communication skills.
• A commitment to high customer service standards.
• Good grooming standards and the ability to work independently and in a team.
• Competent IT skills.

Previous cash handling experience is a plus. Join us and be part of a team dedicated to delivering remarkable hospitality experiences every day!

Join Swissôtel Hotels & Resorts as a Hostess!
Swissôtel Hotels & Resorts is renowned for its dedication to providing a passionate and rewarding work environment. As part of our dynamic team at Swissôtel Al Maqam in Mecca, we are seeking a Hostess who embodies our vision of excellence in hospitality.

About the Role:
As the Hostess, you will report directly to the Assistant F&B Manager. Your primary responsibilities will include:

• Providing warm and professional greetings to all guests, ensuring a friendly atmosphere.
• Assisting guests with inquiries regarding the food and beverage menu items in a knowledgeable and helpful manner.
• Adhering to outlet policies, procedures, and service standards to maintain service quality.
• Complying with safety and sanitation standards when handling food and beverages.

Qualifications:
To be successful in this role, you will need:

• The ability to focus on guest needs and maintain calmness and courtesy at all times.
• Strong interpersonal and problem-solving skills.
• The capability to work effectively under pressure in a fast-paced environment.
• A collaborative spirit to work cohesively within a team.

Preferred Experience:
Previous experience with the Opera system or similar software, along with fluency in English, will be a significant advantage.
Join us at Swissôtel Hotels & Resorts where your journey in hospitality begins!

📢 Required: Field Sales Representative in Interior Decoration

To work with a Saudi brand specialized in designing and executing interior projects and ready-made murals (Dewalls Decorations)

✅ Responsibilities:

• Visiting potential clients at their homes or locations (within Jeddah)
• Presenting offers for interior design, murals, and finishing services
• Explaining ready-made solutions (such as TV murals) and assisting the client in choosing the most suitable one
• Preparing quotations in coordination with the team
• Following up with clients after the visit until closing the sale
• Coordinating with the design and execution team if agreeing on the project
• Building relationships and partnerships with furniture exhibitions, real estate offices, or design engineers
• Providing weekly reports on visits and results

🧭 Work Location:
Jeddah – Field

💰 Benefits:

• Attractive commissions on every sale (services or murals)
• Flexible work schedule based on the volume of clients
• Opportunity for growth within a company specialized in design and decoration

🎯 Requirements:

• Experience or interest in the fields of design, decoration, or finishing
• High communication and persuasion skills
• The ability to interact with homeowners in a professional manner
• Having a car is preferred
• Good manners and professional appearance