Customer Services Jobs in Makkah

Join GUTHMI Group as a Call Center Specialist
We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.

Key Responsibilities:

• Respond promptly and professionally to customer calls, emails, and chats.
• Identify customer needs and provide appropriate solutions and information.
• Document all interactions accurately in our customer relationship management system.
• Collaborate with team members to improve processes and enhance service delivery.
• Maintain up-to-date knowledge of products, services, and promotions.
• Handle complaints and escalations with empathy and professionalism.

Qualifications:

• SAUDI NATIONALITY ONLY
• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using computer systems and software.

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

Join M Hotel Al Dana Makkah as a Telephone Operator!
As a Telephone Operator, you will be the first point of contact for our guests, providing a professional and customer-focused response. Your role is essential in creating memorable experiences during their stay.

Key Responsibilities:

• Receive Guest calls warmly and professionally.
• Communicate effectively with relevant departments to ensure seamless service.
• Address queries politely, consistently exceeding expectations.
• Greet guests by name during calls, adhering to our standards.
• Maintain updated knowledge of hotel services and local offerings.
• Utilize the Opera Guest profile system to enhance guest interactions.
• Manage long-distance call vouchers and maintain accurate call records.
• Ensure prompt and efficient guest wake-up calls.
• Operate the switchboard efficiently for internal and external calls.
• Take messages for guests and management as per standards.
• Comply with environmental, health, and safety standards.

About M Hotel Al Dana Makkah:
M Hotel Al Dana Makkah is a four-star hotel located in Makkah, offering an ideal base for both leisure and business travelers. With a contemporary design featuring 611 spacious rooms, the hotel provides exemplary comfort and convenience, along with various dining options, 24-hour room service, and free WiFi.
Join us and be a part of an exceptional hospitality experience!

Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description
We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests with a warm, friendly demeanor upon their arrival
• Manage reservations and seating arrangements efficiently, optimizing available space
• Escort guests to their tables, present menus, and assist with seating
• Collaborate with waitstaff, kitchen, and management to ensure smooth operations
• Maintain cleanliness and organization of the reception area and dining section
• Handle phone and online reservations, confirming bookings and managing the reservation system
• Provide excellent customer service by addressing guest inquiries and resolving issues promptly
• Stay informed about menu items, specials, and events to offer accurate information to guests
• Assist in organizing and coordinating special functions during busy periods or events
• Promote special offers and menu items to enhance guest experience and increase revenue
• Adhere to company policies and procedures related to customer service and hospitality

Qualifications

• At least 1 year of experience in a similar hospitality role
• Excellent customer service skills with a friendly and enthusiastic attitude
• Strong communication skills and proficiency in English
• Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia
• Exceptional organizational and multi-tasking abilities
• Ability to work efficiently in a fast-paced environment
• Detail-oriented with a focus on accuracy in managing reservations and seating arrangements
• Basic math skills for table assignments and reservation management
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Professional appearance and good personal hygiene
• Knowledge of reservation systems (preferred)
• Problem-solving skills to handle guest concerns effectively
• Familiarity with hospitality industry practices and standards
• Team-oriented mindset with a collaborative approach
• Dedication to continuous improvement in service quality

Required representatives for mobile accessories and kitchens work in a famous company in the world of kitchen accessories

Cashier job at Rona:
Rona was established in Jeddah as one of the leading companies in the specialty coffee industry since 2018. Rona aims to provide a Saudi coffee experience with global standards, and today the Rona team has more than 80 professional staff in various departments.

Job Description:
We will hire a cashier responsible for executing sales operations and receiving customer payments accurately and efficiently, while maintaining customer satisfaction and the safety of the cash register.

Job Responsibilities:

• Preparing end-of-day reports and depositing money according to management instructions.
• Handling any customer inquiries or complaints in a courteous manner.
• The ability to accurately handle cash and perform mathematical operations.
• Effectively using point of sale systems.
• Collaborating with the team to provide integrated service.

Requirements:

• High school diploma as a minimum.
• Relevant training certificates that enhance the applicant's chances.
• Previous experience in the same field is preferred.

For those with the required skills, please send your CV to seize this exciting opportunity to join the Rona team.

A cashier is required to work in a coffee shop in Mecca. The job requires the ability to use point-of-sale systems, deal with customers professionally, and complete sales and payment transactions accurately and quickly. Duties include: receiving cash and electronic payments, preparing daily sales reports, ensuring inventory accuracy, and maintaining the cleanliness and organization of the work area.