Customer Services Jobs in Makkah

Join Our Team at Raffles Makkah Palace
Raffles Makkah Palace offers exceptional hospitality standards enriched by Arabian values. We are seeking a dedicated Telephone Operator to join our team and ensure an outstanding communication experience for our guests.

Key Responsibilities:

• Manage all incoming and outgoing calls accurately and courteously.
• Maintain smooth internal telecommunications following Raffles Standards.
• Record and control wake-up calls.
• Assist guests with international calls and queries.
• Address guest requests promptly and report any complaints to the Telephone Supervisor.
• Bill call costs appropriately.
• Maintain a clean work environment and adhere to emergency procedures.

Qualifications:

• Excellent written and verbal communication skills in English.
• Ability to work harmoniously in a team and develop rapport with colleagues and guests.
• Calm and courteous demeanor under all circumstances.
• Secondary Education or relevant qualifications in Hotel Management.
• A minimum of 1 year of relevant experience in a four or five-star hotel.

We embrace diversity and inclusion and respect all individuals, focusing solely on skills and qualifications in employment opportunities.

Join M Hotel Al Dana Makkah as a Telephone Operator!
In this pivotal role, you will be the first point of contact for guests calling the hotel, and your professional demeanor will contribute to a positive experience for each of them. Your responsibilities will include:

• Receiving guest calls warmly and professionally to foster a friendly interaction.
• Communicating effectively with all departments to ensure seamless service delivery.
• Addressing queries with politeness and always exceeding guest expectations.
• Greeting guests by name upon their calls.
• Maintaining up-to-date knowledge of hotel services and local offerings.
• Utilizing the Opera Guest profile system to enhance guest interaction.
• Managing and accurately recording long-distance call vouchers.
• Delivering prompt wake-up calls and maintaining the switchboard for efficient call transferring.
• Taking messages for guests and management while adhering to established standards.
• Following environmental, health, and safety standards as per company policies.

We look forward to your contributions to our team and helping create memorable experiences for our guests!

Role Overview: Join Rama Medical Group as a Customer Care Supervisor and play a key role in overseeing daily operations of our call center. Your leadership will help ensure the highest standards of customer service are met and maintained.

Responsibilities:

• Oversee daily operations: Monitor performance of call center representatives and distribute daily tasks.
• Ensure team adherence to work schedules and company policies.
• Handle complex or escalated customer complaints effectively.
• Achieve performance goals: Track KPIs such as response time, call completion rates, and customer satisfaction.
• Prepare periodic reports summarizing statistics and performance for management.
• Training and Development: Train and mentor new employees, conducting regular performance assessments and providing constructive feedback.
• Improve service quality: Evaluate customer calls to ensure quality and professionalism.
• Suggest and implement initiatives to enhance customer experience.
• Coordinate and communicate with other departments to efficiently resolve customer issues.
• Participate in management meetings and contribute to the strategic planning of the call center.

Qualifications:

• Bachelor's degree in Business Administration or a related field.
• Minimum 23 years of experience in a call center, with at least one year in a supervisory role.
• Excellent communication and team management skills.
• Proficiency in Customer Relationship Management (CRM) systems and call center software.
• Able to work under pressure in a fast-paced environment.

Join Our Team as a Social Media Manager!
We are seeking a passionate individual who is eager to take on a pivotal role in enhancing our digital presence. As the Social Media Manager at Triple Union, you will be responsible for shaping our storytelling across various social media platforms.

Key Responsibilities:

• Orchestrate digital content strategies and manage a comprehensive social media content calendar.
• Oversee content execution, ensuring all translated materials are developed into creative assets.
• Design and implement innovative marketing strategies to maximize content dissemination.
• Handle daily management of social media channels, adapting content for each platform.
• Create engaging multimedia content and consistently publish original material.
• Establish partnerships with influencers and manage social media communities.
• Align content strategy with overall marketing objectives while collaborating with cross-functional teams.
• Monitor industry trends and competitor activities to identify growth opportunities.
• Develop strategies to enhance social media engagement and increase audience interaction.
• Analyze performance metrics and report key insights to stakeholders.

Competencies:

• Strong understanding of social media platforms with a minimum of 4 years of experience.
• Creative vision and ability to generate engaging ideas.
• Excellent copywriting and content management skills.
• Proficient analytical skills to assess social media data.
• Outstanding interpersonal and communication abilities in both English and Arabic.

Required Experience:

• Expertise in using social media analytics tools.

Join Our Team as a Front Desk Receptionist!
As a vital member of our administration office at the British School Dhahran, the Front Desk Receptionist plays a crucial role in providing exceptional support to our school community. Your commitment to child protection and effective communication will contribute to a safe and welcoming environment for our students, staff, parents, and visitors.

Key Responsibilities:

• Provide exceptional customer service to visitors, ensuring a welcoming atmosphere.
• Manage attendance records and respond to inquiries via phone and in-person.
• Assist with administrative tasks including filing, typing, and general office duties.
• Maintain a tidy and organized reception area and update visitor information.
• Support classroom needs and respond promptly to urgent requests.
• Work collaboratively with administrative support staff to facilitate smooth operations.

Qualifications:
We are looking for candidates who have a minimum of a Bachelor’s degree in a related field. Previous experience as a school receptionist is preferred.

Skills Required:

• Outstanding verbal and written communication skills.
• Highly developed organizational abilities.
• Proficient in IT and administrative tasks.
• Demonstrated maturity and ability to handle various situations with confidentiality.

At ISG, we value respect, responsibility, integrity, and acceptance. Join us and make a difference in the lives of our students while enjoying the comfort and enrichment of living in Saudi Arabia.

Join Bayut KSA as a Senior Social Media Specialist!

Bayut is the leading property portal in the Kingdom, dedicated to providing an excellent online search experience. As part of Dubizzle Group, we aim to connect millions of users with the best property listings. In this role, you will develop, implement, and manage our social media strategy to enhance our online presence and engage our audience effectively.

Key Responsibilities:

• Strategy Development: Create and manage comprehensive social media strategies that align with business goals.
• Content Creation: Develop high-quality and engaging content for platforms like X, Instagram, Snapchat, TikTok, and LinkedIn.
• Community Management: Interact with our community by managing responses and messages professionally.
• Analytics: Track and analyze social media performance metrics, providing actionable insights for improvements.
• Trend Analysis: Stay updated with the latest social media trends and apply this knowledge to enhance our presence.
• Collaboration: Work closely with marketing, PR, and design teams for cohesive brand messaging.
• Mentorship: Provide guidance to junior team members to foster continuous learning.

Requirements:

• Bachelor’s degree in Marketing or Business Administration.
• 5+ years of experience in Social Media management.
• Knowledge of the property market.
• Proficiency in video and photo editing software.
• Strong communication skills in Arabic and English.
• Analytical skills to interpret data and make data-driven decisions.
• Ability to work in a fast-paced environment, both independently and collaboratively.

Benefits:

• High-performing work environment.
• Comprehensive health insurance.
• Rewards and recognition.
• Learning & Development opportunities.

At Bayut, we celebrate diversity and are committed to an inclusive environment for all employees.

Remote part-time reception staff with exciting salaries

Cashier required to work in Coffee Row, proficiency in using point-of-sale systems and basic accounting programs is a must. Main tasks include: welcoming customers with a smile and professionalism, accurately completing sales and purchase transactions, managing the cash register and preparing daily reports, and handling different payment methods. The applicant must have at least one year of experience in the same field with the ability to work within a team and under pressure.

A sales employee is required to work in the upcoming Al-Nahda Foundation for trade in food products, where the job requires visiting clients, displaying the foundation's products, and achieving the required sales targets. The main tasks include: building strong relationships with clients, implementing sales plans, following up on collections, preparing daily reports, and developing the current client base. Proficiency in communication and negotiation skills is required, the ability to work under pressure, as working in food truck provides sandwiches, dishes, cold and hot drinks. Best of luck to everyone.

Required a female employee for a cashier position in a recreational club and has no objection to working in a mixed environment.

The sales representative is directly responsible for the following: · Communicating with the company's clients. · Managing the company's products and presenting them to clients. · Marketing the company's products. · Following up on the company's dues from clients without delay. · Supervising field operations. · Following up on the execution of sales operations. · Preparing daily sales reports. · Evaluating clients' needs and responding to their requests and inquiries. · Ensuring customer satisfaction with the provided products and services. Any other tasks assigned to him by the management related to his work field.