Cleaning And Housekeeping Supervisor Jobs for Fresh Graduates in Makkah

About the Role

Raffles Hotels & Resorts is seeking a Saudi National to join our team as a Housekeeping Supervisor at Raffles Makkah Palace. This full-time position is based in Makkah. Raffles Makkah Palace offers high standards of service, combining the Raffles brand with Arab hospitality. The hotel features 219 Suites & duplex Villas with views of the Masjid Al Haram, four dining outlets, a spa and fitness center, and meeting rooms.

As a Housekeeping Supervisor, you will be responsible for leading and overseeing the daily operations of the Housekeeping department to ensure consistent delivery of exceptional guest experiences. This role requires a proactive individual with strong organizational abilities and excellent communication skills to maintain the hotel's high standards.

Key Responsibilities

• Consistently provide professional, friendly, and engaging service to guests.
• Lead and supervise daily Housekeeping department operations to ensure all service standards are followed.
• Handle guest concerns effectively, resolving issues promptly and logging them for relevant departments.
• Participate in daily briefings, warm-up sessions, and departmental meetings to ensure operational efficiency.
• Clearly communicate daily priorities to Room Attendants for their assigned sections.
• Adhere strictly to all departmental policies and procedures.
• Report any necessary maintenance items promptly to the appropriate personnel.
• Follow all safety and sanitation policies to maintain a safe and hygienic environment.
• Perform other duties as assigned by management.

Qualifications and Requirements

• Proficiency in English, both verbal and written, is essential.
• A high school diploma or equivalent qualification is preferred.
• A minimum of 1 year of experience in a supervisory capacity within a hotel Housekeeping environment is required.
• Proven training skills to guide and develop team members.
• Experience with a Hotel Property Management System is desirable; familiarity with Micros-Fidelio is a plus.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory, and communication skills are necessary.
• Ability to convey information and ideas clearly and effectively.
• Capacity to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work effectively in stressful, high-pressure situations.
• Effectiveness in listening to, understanding, and clarifying concerns and issues raised by coworkers and guests.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, and courtesy, while working cooperatively and well with limited supervision.
• Physical requirements include constant standing and walking throughout the shift, occasional lifting and carrying up to 30 lbs, occasional kneeling, pushing, pulling, lifting, and occasional ascending or descending ladders, stairs, and ramps.

Required Skills

• English Language Proficiency (Verbal & Written)
• Guest Service Excellence
• Supervision and Team Leadership
• Training and Development
• Hotel Property Management Systems (PMS)
• Attention to Detail
• Organizational Skills
• Communication Skills

Work Environment and Location

This is a full-time position located in Makkah, Makkah Region. Raffles Hotels & Resorts is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent. We support your growth and learning, ensuring that work brings purpose to your life.

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Housekeeping Floor Supervisor/Accommodation Supervisor, you’re not just ensuring the upkeep and cleanliness of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Supervise the housekeeping team: Train, schedule, and oversee team members to ensure cleanliness and quality standards in guest rooms.
• Conduct room and area inspections: Perform routine checks of checkout rooms, spot inspections of occupied rooms, and review service areas, storage, and corridors to ensure cleanliness and maintenance standards are met.
• Coordinate maintenance needs: Report and promptly follow up on any maintenance issues or facility concerns.
• Oversee special projects: Schedule and supervise periodic deep cleaning and special housekeeping initiatives.
• Manage inventory and equipment: Maintain stock levels and ensure proper maintenance of housekeeping equipment.
• Delight our guests: Ensure excellent service, including VIP and special guest requests.

Qualifications
What It Takes to Make the Stay: At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member - A passion for Hospitality, Acting with Integrity, Inspiring others through Leadership, Teamwork, Ownership, and a focus on the Now.

About Us
Join an Award-Winning Workplace Culture: At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. Our award-winning culture has earned us recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

About the Role

Delta Hotels and Resorts is looking for a motivated Housekeeping Services Coordinator to join their team in Jeddah, Makkah, Saudi Arabia. This is a full-time, non-management position, offering an opportunity for individuals with 0-1 years of experience to contribute to a seamless guest experience. As a Housekeeping Services Coordinator, you will play a vital role in maintaining the cleanliness and orderliness of public areas and guest rooms, ensuring guest satisfaction and operational efficiency. We are part of Marriott International, committed to providing the essentials that modern travelers need, with a focus on purposeful service and attention to detail. We are an equal opportunity employer, committed to not discriminating on any protected basis.

Key Tasks and Responsibilities

• Immediate and effective response to requests from guests and other hotel departments.
• Identify and report any preventive maintenance or other issues observed in public areas or guest rooms to the relevant staff.
• Place warning signs as necessary to ensure the safety of guests and staff.
• Direct communication with other departments to arrange urgent repairs when needed.
• Fulfill guest requests and assist with furniture setup in guest rooms as requested.
• Remove items from corridors, including debris, room service trays for food and beverages, unread newspapers, soiled linens, and trash placed near housekeeping carts, and transport them to designated service areas.
• Clean, maintain, and properly store all cleaning equipment.
• Adhere to all company, safety, and security policies and procedures.
• Immediately report any maintenance issues, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials according to safety guidelines.
• Ensure that uniforms and personal appearance are consistently clean and professional.
• Maintain the confidentiality of proprietary hotel information.
• Welcome and acknowledge guests in accordance with company standards.
• Anticipate and meet guest service needs, demonstrating a proactive approach to service.
• Assist individuals with disabilities, ensuring their needs are met with respect and efficiency.
• Thank guests with genuine appreciation for their loyalty.
• Speak with others using clear and professional language.
• Support team members to achieve common goals and contribute to a collaborative work environment.
• Ensure adherence to quality expectations and standards in all completed tasks.

Qualifications and Requirements

• The applicant must be a Saudi national.
• 0-1 years of experience in a related role.

Required Skills

• Proficiency in housekeeping and laundry service procedures and standards.
• Ability to identify and report maintenance issues.
• Strong customer service skills, with a focus on guest satisfaction.
• Effective teamwork and collaboration abilities.
• Clear and professional communication skills.
• Problem-solving capabilities to address guest and operational challenges.
• Physical ability to perform tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over inclines and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visual inspection skills for tools, equipment, or machinery to identify defects.
• Dexterity in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through tight, enclosed, or elevated spaces.
• Willingness and ability to move up and down a ladder.
• Ability to stand, sit, squat, or walk for extended periods throughout the shift.

Additional Job Information

Job Category: Housekeeping & Laundry Services.

Location: 3243 Al Salam Street, Jeddah, Makkah, Saudi Arabia, 23613.

Cities: Jeddah, Makkah.

Work Type: Full-time.

Position Type: Non-management.

Perform other reasonable job duties as requested by supervisors.