About the Role
Bechtel Corporation is seeking an experienced Camp Supervisor for the Ar Rjum Project in Dhalam, Makkah, Saudi Arabia. This role is responsible for overseeing the operations of the accommodation facility, ensuring high standards in accommodation, catering, cleaning, maintenance, and essential services. The Camp Supervisor will act as the Bechtel representative, monitoring contractor performance and addressing issues to maintain a conducive living environment for the project workforce. The Ar Rjum Project is a significant greenfield gold development located in the Central Arabian Gold Region, approximately 200 km northeast of Taif. This position requires full-time residence within the project's accommodation facility.
Key Responsibilities
- Supervise the Accommodation Services Contract, ensuring compliance with scope, Key Performance Indicators (KPIs), service levels, and contractual obligations.
- Conduct daily inspections of accommodation blocks, dining halls, kitchens, recreation areas, and maintenance activities to ensure adherence to standards.
- Review contractor reports on maintenance, cleaning, catering, incidents, and complaints, ensuring timely corrective actions.
- Ensure the contractor maintains high standards of cleanliness, sanitation, hygiene, room readiness, and overall facility presentation.
- Monitor contractor performance trends and escalate recurring issues for continuous improvement.
- Participate in contractor meetings to review performance, discuss challenges, and implement improvement actions.
- Verify that accommodation, housekeeping, laundry, catering, waste management, and recreation services meet quality, safety, and hygiene standards.
- Oversee food service operations to ensure compliance with food safety requirements, such as HACCP or national equivalents.
- Ensure daily meals meet required quality, nutritional, and service standards.
- Address resident feedback, complaints, and satisfaction issues promptly.
- Oversee facility maintenance and preventive maintenance programs, ensuring timely resolution of defects.
- Coordinate with the contractor on repairs, planned shutdowns, hazard mitigation, and service continuity.
- Track and ensure prompt resolution of warranty issues related to the facility.
- Ensure the contractor adheres to all project safety, environmental, and health requirements.
- Conduct safety observations and participate in safety meetings and toolbox talks.
- Serve as the primary point of contact for accommodation-related matters for internal project teams.
- Coordinate with the Security department on site access protocols and emergency procedures.
- Liaise with the Logistics team to manage transportation arrangements for residents.
- Support crisis management and emergency response planning for the accommodation facility.
- Prepare daily, weekly, and monthly reports on facility conditions, contractor performance, risks, and improvement actions.
- Validate contractor-submitted data, including headcounts, occupancy rates, meal counts, and maintenance logs.
- Contribute to historical records, continuous improvement initiatives, and lessons learned documentation.
- Support arrangements for overflow or external accommodation when required.
- Represent the project during regulatory or third-party inspections of the accommodation facility.
- Ensure all activities within the accommodation precinct align with project safety, environmental, and ethical requirements.
Qualifications and Experience
- Bachelor's degree (or international equivalent) and 8-10 years of relevant experience, OR 12-14 years of relevant work experience.
- Minimum of 10 years of experience supervising accommodation, hospitality, hotel, camp, or village operations, with a preference for experience in large-scale or remote project environments.
- Demonstrated experience overseeing outsourced accommodation or facility services contractors.
- Strong understanding of catering, housekeeping, cleaning, laundry, maintenance, and essential services operations.
- Sound knowledge of food safety and hygiene standards, such as HACCP or national equivalents.
- Proven experience in conducting inspections, managing service standards, and resolving operational issues.
- Strong communication, stakeholder management, and problem-solving skills.
- Proven organizational capability with the ability to manage multiple operational priorities.
- Experience in preparing detailed reports, reviewing contractor KPIs, and validating operational data.
Required Skills
- Supervising accommodation, hospitality, hotel, camp, or village operations.
- Overseeing outsourced accommodation or facility services contractors.
- Expertise in catering, housekeeping, cleaning, laundry, maintenance, and essential services operations.
- Proficiency in food safety and hygiene standards.
- Skilled in conducting inspections and managing service standards.
- Adept at resolving operational issues.
- Excellent communication and stakeholder management abilities.
- Strong problem-solving capabilities.
- High level of organizational capability and the ability to manage multiple operational priorities.
- Proficient in preparing reports, reviewing contractor KPIs, and validating operational data.
Work Environment and Location
This is a full-time, on-site position located in Dhalam, Makkah, Saudi Arabia. The role requires full-time residence within the project's accommodation facility. Relocation to the site is authorized.
