Join Red Sea Global as a Customer Care Representative!At DMC, a subsidiary of Red Sea Global, we pride ourselves on delivering exceptional service to our guests from initial inquiries to final bookings. Our dedicated customer care team operates around the clock to enhance the guest experience through seamless logistics and high-quality support.
Job Purpose:Assist in delivering exceptional service by coordinating logistics, managing guest interactions, and ensuring service quality across departments.
Job Responsibilities:- Coordinate with the Reservations team and service providers to ensure accurate bookings.
- Develop guest-facing communications to enhance experiences.
- Process bookings and manage inquiries through various channels.
- Provide warm welcomes and assist with arrivals and special needs.
- Document and update guest information accurately.
- Participate in alignment and management meetings to address operational issues.
- Analyze guest feedback to propose service improvements.
Technical Competencies:- Proficiency in Booking & Reservation Systems
- Strong Customer Communication Skills
- Data Management Expertise
- Operational Coordination Ability
