Guest Services Associate Jobs in Saudi Arabia

More than 283 Guest Services Associate Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Front House

Front House

📣 Job Ad

Longevity Wellness Hub

Full-time

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

  • Serve as the initial point of contact for all guests, extending a warm and professional greeting.
  • Efficiently manage guest check-in and check-out procedures.
  • Maintain a consistently welcoming and professional atmosphere within the reception area.
  • Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
  • Schedule and confirm appointments for various wellness services and sessions.
  • Provide clear and comprehensive information regarding services, membership options, and upcoming events.
  • Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
  • Ensure the reception area is always clean, organized, and presentable.
  • Handle payment transactions accurately and manage basic administrative tasks.
  • Facilitate the smooth flow of guests through their scheduled sessions and activities.
  • Actively promote upcoming programs and community events to guests.
  • Gather guest feedback to contribute to service improvement initiatives.
  • Assist with various front-of-house operational needs as they arise.
  • Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

  • Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
  • Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
  • Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
  • Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
  • Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
  • Proficiency in using scheduling systems, basic office software, and payment processing tools.
  • A high level of professionalism, reliability, and meticulous attention to detail.
  • Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
  • Fluency in English is essential.
  • Arabic language skills are highly beneficial for effectively serving our local guest base.
  • Willingness and ability to work on-site in Jeddah.
  • Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

  • Interpersonal Skills
  • Interpersonal Communication
  • Verbal Communication
  • Written Communication
  • Customer Service
  • Hospitality
  • Problem Solving
  • Guest Care
  • Presentations
  • Scheduling Systems
  • Basic Office Software Proficiency
  • Payment Processing Tools
  • Attention to Detail
  • Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

breifcase0-1 years

locationMakkah

10 days ago
OBD Booking senior officer

OBD Booking senior officer

📣 Job Ad

Fakeeh Care Group

Full-time

About the Role

Fakeeh Care Group is seeking a dedicated and organized OBD Booking Senior Officer to join our team in Makkah, Saudi Arabia. This full-time position is crucial for ensuring the smooth operation of our outpatient clinics by managing doctor schedules, patient appointments, and related administrative tasks. The ideal candidate will be adept at handling a high volume of inquiries and possess excellent communication and customer service skills.

Key Responsibilities

  • Accurately enter Outpatient Department (OPD) doctors' schedules into the system.
  • Review the daily Outpatient Clinic schedule to ensure its accuracy and the availability of medical staff.
  • Apply cancellations, sick leave, or any other changes to the outpatient clinic schedule sheet as provided by the Outpatient Director or via internal mail.
  • Check physicians' leave requests to ensure that clinics are appropriately closed during their absence.
  • Inform the Medical Records unit of any duplication identified in medical records.
  • Perform all necessary call center functions to cover any shortages in OPD bookings.
  • Respond to customer inquiries and complaints accurately and within the established time frame.
  • Coordinate with medical staff and other departments to ensure that all scheduling conflicts or issues are resolved promptly.
  • Monitor and track patient appointments to ensure efficient clinic flow and minimize patient waiting times.
  • Assist patients with appointment rescheduling or cancellations, providing alternative options when necessary.
  • Provide support to patients and families by giving clear directions to OPD facilities and assisting with any appointment-related questions.
  • Perform other duties as assigned within the scope of the job.

Qualifications and Requirements

  • Ability to handle a high volume of calls or inquiries in a timely and efficient manner.
  • Experience required: 0-1 year.

Required Skills

  • Strong communication skills.
  • Excellent customer service skills.

Work Environment and Details

This is a full-time position located in Makkah, Saudi Arabia. The role is integral to the operational efficiency of Fakeeh Care Group's outpatient services.

breifcase0-1 years

locationMakkah

10 days ago
Title Technical Support Officer - Staff Social Club (Supplemental Workforce - Third Party Contract)

Title Technical Support Officer - Staff Social Club (Supplemental Workforce - Third Party Contract)

📣 Job Ad

SDGs @ IsDB Group

Seasonal

About the Role

SDGs @ IsDB Group is seeking a Technical Support Officer to join their team in Jeddah, Makkah, Saudi Arabia. This role is crucial for supporting the planning, coordination, and execution of Staff Social Club (SSC) events and activities, ensuring effective management of technical, operational, and stakeholder engagement aspects. The position is a contract-based role within the Corporate Services Complex, Human Resources Management Department, under the IsDB Staff Social Club division.

The Technical Support Officer will play a key role in enhancing staff engagement, collaboration, and workplace well-being through well-organized and impactful events. This role contributes to a positive organizational culture and aims to improve staff morale through recreational, cultural, social, and wellness initiatives.

Key Responsibilities

  • Plan, organize, and execute SSC events, activities, and engagement initiatives, developing event concepts, schedules, implementation plans, and logistical arrangements.
  • Coordinate event timelines and ensure timely execution of all event-related activities, adhering to approved standards, budgets, and timelines.
  • Manage the end-to-end event lifecycle, including conceptualization, logistics coordination, budgeting support, communication, and post-event evaluation.
  • Coordinate with vendors, venues, suppliers, and service providers, monitoring performance to ensure quality and cost-effectiveness.
  • Support procurement and administrative processes for event requirements and oversee event setup, operational readiness, and on-site coordination.
  • Support the development of initiatives that foster staff engagement, collaboration, and workplace well-being, coordinating recreational, cultural, social, wellness, and seasonal activities.
  • Gather staff feedback and participation insights to improve future events and initiatives, promoting inclusive and engaging activities.
  • Coordinate with internal business units and supporting functions to facilitate successful event delivery and engage with staff and stakeholders to identify engagement opportunities and event requirements.
  • Support cross-functional collaboration to enhance the quality and effectiveness of SSC activities.
  • Identify opportunities to improve event management processes and staff engagement initiatives, proposing creative ideas and innovative activities.
  • Support the digitalization and streamlining of event registration, tracking, and feedback mechanisms.
  • Support the development of event announcements, invitations, awareness materials, and internal promotional campaigns.

Qualifications and Requirements

  • Bachelor's degree in Event Management, Business Administration, Human Resources, Marketing, Communications, or a related field.
  • Professional certification in Event Management or a related discipline is an advantage.
  • Relevant experience in event coordination, staff engagement initiatives, or similar roles is desirable.
  • Proficiency in English is mandatory. Knowledge of Arabic and French is preferred.

Required Skills

  • Strong organizational and stakeholder management skills.
  • Ability to manage multiple events and initiatives simultaneously.
  • Creativity and attention to detail.
  • Ability to maintain high service quality and staff satisfaction.
  • Good communication and coordination skills.
  • Ability to work collaboratively across functions.
  • Basic knowledge of budgeting support and vendor coordination.

Work Environment and Contract Details

This is a contract-based position for a Technical Support Officer - Staff Social Club, operating as supplemental workforce through a third-party contract. The role is located in Jeddah, Makkah, Saudi Arabia. The required experience is 0-1 years.

Application Information

To complete your application, please submit the following documents: Resume/CV, Copy of passport, and Academic certificate. The closing date for applications is 7-Jul-2026.

The Islamic Development Bank (IsDB) does not request payments of any kind from applicants throughout the recruitment process. The IsDB also does not request information on applicants' bank accounts and declines all responsibility for fraudulent publications of job posts or job offers in its name.

breifcase0-1 years

locationMakkah

10 days ago
Technical Support Officer - Staff Social Club (Supplemental Workforce - Third Party Contract)

Technical Support Officer - Staff Social Club (Supplemental Workforce - Third Party Contract)

📣 Job Ad

Islamic Development Bank (IsDB)

Seasonal

About the Role

The Islamic Development Bank (IsDB) is seeking a Technical Support Officer to join the Staff Social Club (SSC) as part of a supplemental workforce on a third-party contract. This role is based at IsDB Headquarters in Jeddah, Saudi Arabia, and is integral to supporting the planning, coordination, and execution of SSC events and activities. The position aims to foster staff engagement, collaboration, and workplace well-being through various initiatives, thereby enhancing organizational culture and staff morale.

Key Responsibilities

  • Plan, organize, and execute SSC events, activities, and engagement initiatives, including developing event concepts, schedules, implementation plans, and logistical arrangements.
  • Coordinate event timelines and ensure the timely execution of all event-related activities, adhering to approved standards, budgets, and timelines.
  • Manage the end-to-end event lifecycle, from conceptualization and logistics coordination to budgeting support, communication, and post-event evaluation.
  • Coordinate with vendors, venues, suppliers, and service providers, monitoring performance for quality and cost-effectiveness.
  • Support procurement and administrative processes for event requirements and oversee event setup, operational readiness, and on-site coordination.
  • Support the development of initiatives that foster staff engagement, collaboration, and workplace well-being, coordinating recreational, cultural, social, wellness, and seasonal activities.
  • Gather staff feedback and participation insights to improve future events and initiatives.
  • Coordinate with internal business units and supporting functions to facilitate successful event delivery.
  • Engage with staff and stakeholders to identify engagement opportunities and event requirements.
  • Support cross-functional collaboration to enhance the quality and effectiveness of SSC activities.
  • Identify opportunities to improve event management processes and staff engagement initiatives, proposing creative ideas aligned with staff interests and organizational culture.
  • Support the digitalization and streamlining of event registration, tracking, and feedback mechanisms.
  • Support the development of event announcements, invitations, awareness materials, and internal promotional campaigns.

Qualifications and Requirements

  • A Bachelor's degree in Event Management, Business Administration, Human Resources, Marketing, Communications, or a related field is required.
  • Professional certification in Event Management or a related discipline is considered an added advantage.
  • Relevant experience in event coordination, staff engagement initiatives, or similar roles is desirable.
  • Fluency in English is mandatory.
  • Proficiency in Arabic and French is preferred.

Required Skills

  • Strong organizational and stakeholder management skills.
  • Ability to manage multiple events and initiatives simultaneously.
  • Creativity and attention to detail.
  • Capacity to maintain high service quality and ensure staff satisfaction.
  • Good communication and coordination skills.
  • Ability to work collaboratively across different functions.
  • Basic knowledge of budgeting support and vendor coordination.

Work Environment and Contract Details

This is a supplemental workforce position on a third-party contract, located at the IsDB Headquarters in Jeddah, Saudi Arabia. The role requires 0-1 year of experience. Candidates are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The Islamic Development Bank (IsDB) does not request payments of any kind from applicants throughout the recruitment process and declines all responsibility for fraudulent publications of job posts or job offers in its name.

breifcase0-1 years

locationMakkah

10 days ago
Service Associate - Reservation Agent

Service Associate - Reservation Agent

📣 Job AdNew

Shangri-La Group

Full-time

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

  • Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
  • Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
  • Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
  • Keep well-informed of changes or new developments in the hotel product.
  • Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
  • Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
  • Work collaboratively with other departments to ensure all customer needs are met.
  • Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

  • At least 1 year of working experience in a hotel environment.
  • Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
  • Fluency in both English and Arabic, both written and spoken.
  • Proficiency in Microsoft programs, including Excel and Word.
  • A keen attention to detail.
  • A passion for delivering great customer service.
  • A professional telephone manner and excellent communication skills.
  • Strong administration and organizational skills.
  • Intermediate computer proficiency.
  • A collegiate-level degree.
  • Previous experience in a Reservations environment is considered a plus.
  • A strong team player mentality.

Required Skills

  • Customer Service
  • Communication Skills (Arabic and English)
  • Telephone Manner
  • Computer Proficiency (Microsoft Excel, Microsoft Word)
  • Attention to Detail
  • Administration and Organizational Skills
  • Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

breifcase0-1 years

locationMakkah

7 days ago
Butler

Butler

📣 Job Ad

Raffles Hotels & Resorts

Full-time
Join a Luxury Hospitality Team as a Butler

We are seeking a highly skilled and professional Butler to join our luxury hospitality team in Jeddah, Saudi Arabia. As a Butler, you will be responsible for providing exceptional personalized service to our VIP guests, ensuring their stay is nothing short of extraordinary.

Key Responsibilities:
  • Greet and escort VIP guests upon arrival and departure, providing a warm and professional welcome.
  • Deliver personalized check-in and check-out experiences in-room or in the lounge.
  • Manage guest luggage, including unpacking and packing services, as well as handling laundry and pressing requests.
  • Coordinate dining, spa, transportation, and other guest services according to individual preferences.
  • Maintain detailed guest profiles, including preferences and special requests.
  • Collaborate with various departments (Housekeeping, Room Service, Concierge) to ensure seamless service delivery.
  • Prepare guest rooms and suites with personalized amenities, welcome drinks, and special touches.
  • Maintain cleanliness and organization in the Butler pantry and working areas.
  • Promptly respond to guest inquiries and requests with professionalism and efficiency.
  • Uphold the highest standards of confidentiality and security regarding guest information.
  • Anticipate guest needs to provide a tailored and exclusive experience.
  • Facilitate smooth communication throughout the guest's journey, from pre-arrival to post-departure.
  • Demonstrate knowledge and respect for local Saudi Arabian customs and etiquette.

Qualifications:
  • Minimum of 2 years of experience as a Butler or in a similar role within a 4-5 star luxury hotel or resort.
  • Strong command of English; basic Arabic language skills preferred.
  • Excellent grooming, etiquette, and interpersonal communication skills.
  • Robust organizational abilities and capacity to multitask effectively.
  • Knowledge of Butler service standards (*, Forbes, LQA) preferred.
  • High attention to detail and strong problem-solving skills.
  • Professional demeanor with a genuine passion for hospitality and service.
  • Ability to maintain utmost discretion and confidentiality at all times.
  • Flexibility to work various shifts, including weekends and holidays.
  • Familiarity with Middle Eastern hospitality standards.
  • Knowledge of local customs and etiquette in Saudi Arabia.
  • Adaptability to work in a culturally diverse environment.
  • Strong time management and prioritization skills.

Raffles’ Commitment: Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

breifcase2-5 years

locationMakkah

21 days ago
Cashier

Cashier

The origin of the burger

SR 4,050 / Month dotFull-time

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

  1. Receive customer orders inside the restaurant or through takeout.
  2. Enter orders accurately through the point of sale system.
  3. Collect cash and electronic payments and deliver the invoice.
  4. Ensure the order's accuracy before delivering it to the customer.
  5. Coordinate with the kitchen to ensure the speed and quality of order execution.
  6. Effective communication with the work team and direct manager.
  7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
  8. Match cash and sales reports at the end of the shift.
  9. Report any financial discrepancies or operational notes to management.
  10. Professionally handle customer complaints and escalate them when necessary.
  11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

ItemRequirement
Educational QualificationHigh school diploma as a minimum
ExperiencePrevious experience in restaurants or as a cashier (preferred)
SystemsProficient in using point of sale systems and ordering applications
Work EnvironmentAbility to work in a fast-paced environment
AppearanceCommitment to cleanliness and professional appearance
Work HoursFlexibility to work in shifts and on weekends
AttireCommitment to the approved attire according to the nature of the job
LanguageProficient in reading and writing in Arabic

Fourth: Required Skills

  1. Speed and accuracy in entering orders.
  2. Communication and customer service skills.
  3. Ability to handle work pressure and peak times.
  4. Teamwork spirit.
  5. Good handling of financial amounts.

Fifth: Working Hours and Location

  • Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
  • Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

  1. Apologize to the customer professionally.
  2. Explain the reason for the delay.
  3. Follow up on the order with the kitchen immediately.
  4. Notify the manager when the allowed time is exceeded.
  5. Follow up on the order until delivery.

breifcase0-1 years

locationAsharai , Makkah

about 1 month ago
Sales Associate

Sales Associate

📣 Job Ad

Godiva Chocolatier

Full-time

About the Role

Godiva Chocolatier announces its need to hire a committed and customer-service-oriented Sales Assistant to join its team in Jeddah and Riyadh. The Sales Assistant will effectively contribute to creating a welcoming and distinguished experience for guests, while maintaining Godiva's distinguished reputation by providing exceptional service, preparing high-quality beverages, and assisting in food presentation. This role is an excellent opportunity for individuals passionate about customer service and luxury chocolates.

Key Tasks and Responsibilities

  • Prepare and serve a variety of coffee and tea beverages with meticulous attention to quality and presentation.
  • Receive and process customer orders accurately and efficiently.
  • Provide informed menu recommendations and answer customer inquiries regarding food and beverages.
  • Maintain a high level of cleanliness and organization within the workspace and dining areas.
  • Handle cash and credit card transactions accurately, ensuring the correctness of all payments.
  • Collaborate effectively with team members to ensure smooth operations, especially during peak hours.
  • Assist in preparing and cleaning the dining area, including restocking necessary supplies.

Qualifications and Experience

  • Previous experience in a Sales Assistant, Barista, or Waiter role is preferred.
  • Proven ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
  • Flexibility to work various shifts, including weekends and holidays, as per operational needs.

Required Skills

  • Exceptional customer service skills, characterized by friendliness and positivity.
  • Strong communication and interpersonal skills for effective interaction with guests and the team.
  • Proficiency in beverage preparation and food presentation.
  • Ability to handle cash transactions and process payments.
  • Strong commitment to teamwork and collaboration.

Job Details

Company: Godiva Chocolatier

Job Type: Full-time

Experience Required: 0-1 year

Locations: Jeddah, Makkah Al-Mukarramah, Riyadh, Saudi Arabia.

If you are looking to join our team and contribute to providing an exceptional guest experience, we encourage you to apply.

breifcase0-1 years

locationMakkah

10 days ago
Customer Care Representative-Associate (For Saudi Nationals Only)

Customer Care Representative-Associate (For Saudi Nationals Only)

📣 Job AdNew

FedEx

Full-time

About the Role

FedEx is looking for committed, customer-focused Saudi nationals to join their team as Customer Care Representatives - Assistants. This full-time opportunity is available in Jeddah and Makkah, offering a career path for individuals with 0 to 1 year of experience in a leading global logistics company. The incumbent will be responsible for accurately completing specified operations and procedures, ensuring compliance with internal and external standards, and identifying and addressing any deviations.

FedEx is committed to a people-first philosophy, fostering a diverse, equitable, and inclusive work environment that provides fair treatment and growth opportunities for all. We strive to deliver an exceptional customer experience through an outstanding team.

Key Tasks and Responsibilities

  • Handle customer inquiries and provide necessary information.
  • Manage customer bookings and process account creations.
  • Perform basic onboarding processes for new customers.
  • Provide quotations to customers.
  • Process and resolve customer complaints and issues.
  • Effectively manage customer cases.
  • Implement service recovery strategies to ensure customer satisfaction.
  • Participate in proactive prevention of potential issues.
  • Process and manage customer claims.
  • Escalate complex issues to senior team members for resolution when necessary.
  • Handle incidental customer inquiries.
  • Perform basic complaint processing and issue resolution.
  • Support Hub Operations as needed.

Qualifications and Requirements

  • Must be a Saudi national.
  • 0-1 year of experience in a customer-facing role is preferred.
  • Candidates with prior customer service experience will be given preference.

Core Skills

  • Customer Support.
  • Hub Operations.
  • Account Creation.
  • Basic Operations Onboarding.
  • Booking Management.
  • Handling Inquiries (Incidental).
  • Quotation Provision.
  • Complaint Processing (Basic and General).
  • Problem Solving (Basic and General).
  • Case Management.
  • Service Recovery.
  • Proactive Prevention.
  • Claims Processing.
  • Escalated Issue Resolution.
  • Interpersonal Skills.
  • Written and Verbal Communication Skills.
  • Teamwork Skills.
  • Microsoft Office and Computer Proficiency.
  • Problem-Solving Skills.

Job and Location Details

This is a full-time position, requiring presence in Jeddah and Makkah, Saudi Arabia. The experience required for this role is set between 0 to 1 year.

breifcase0-1 years

locationMakkah

4 days ago
Customer Care Representative-Associate (For Saudi Nationals Only)

Customer Care Representative-Associate (For Saudi Nationals Only)

📣 Job AdNew

FedEx

Full-time

About the Role

FedEx is seeking dedicated Saudi National candidates to join our team as Customer Care Representatives - Associate. This full-time role is based in Jeddah and Makkah, Saudi Arabia. The position is integral to ensuring customer satisfaction by managing various aspects of customer interaction and operational processes. You will be responsible for accurately completing defined processes and procedures in compliance with internal and external standards. While identifying anomalies, you will apply judgment based on established rules and procedures for resolution. For more complex issues, you will have the opportunity to escalate to senior team members.

FedEx operates under a People-Service-Profit (P-S-P) philosophy, emphasizing that taking care of our people leads to exceptional service for our customers, which in turn drives profitability. This philosophy fosters a work environment that encourages innovation, values contributions, and supports the well-being of our team members. Our unique culture, built since the early 1970s, is a cornerstone of our success and a key differentiator in the global marketplace.

Key Responsibilities

  • Manage customer support inquiries and provide assistance.
  • Oversee hub operations to ensure smooth service delivery.
  • Facilitate account creation for new and existing customers.
  • Onboard customers through basic process guidance.
  • Handle bookings and ensure accurate record-keeping.
  • Respond to customer inquiries and provide necessary information.
  • Provide quotes for services as required.
  • Address and manage customer complaints effectively.
  • Resolve customer issues in a timely and satisfactory manner.
  • Manage customer cases from initiation to resolution.
  • Implement service recovery strategies to enhance customer experience.
  • Engage in pro-active prevention of potential customer issues.
  • Process and manage customer claims.
  • Handle escalated customer issues with professionalism and efficiency.
  • Respond to ad-hoc enquiries as they arise.
  • Perform basic complaint handling and issue resolution.

Qualifications and Requirements

  • Must be a Saudi National.
  • 0-1 years of experience required. Prior customer service experience is preferred.

Required Skills

  • Customer Support
  • Hub Operations
  • Account Creation
  • Basic Process Onboarding
  • Bookings
  • Inquiry Management
  • Providing Quotes
  • Complaint Handling
  • Issue Resolution
  • Case Management
  • Service Recovery
  • Pro-active Prevention
  • Claims Handling
  • Escalated Issue Resolution
  • Ad-hoc Enquiries Management
  • Interpersonal Skills
  • Written & Verbal Communication Skills
  • Team Working Skills
  • Microsoft Office & PC Skills
  • Problem Solving Skills

Work Environment and Details

This is a full-time position. The role is located in Jeddah and Makkah, Saudi Arabia. Candidates must be Saudi Nationals. The required experience is 0-1 year, with prior customer service experience being preferred.

breifcase0-1 years

locationMakkah

5 days ago
Administrative Assistant

Administrative Assistant

📣 Job Ad

Longevity Wellness Hub

Full-time
About the Company:
Longevity Wellness Hub is dedicated to elevating the human experience by helping people age well and live better. The hub integrates quantum frequency scanning, advanced fitness protocols, and biohacking technologies to support holistic health and performance. Services are designed to optimize physical, mental, and emotional well-being through personalized, data-driven approaches. In addition to its cutting-edge tools, Longevity Wellness Hub fosters a supportive community through events, workshops, and shared wellness experiences.

Role Description:
This is a full-time, on-site Administrative Assistant role based in Jeddah. The Administrative Assistant will manage day-to-day office operations, including scheduling appointments, greeting clients, and maintaining a welcoming reception area. Responsibilities include:
  • Handling phone calls and messages
  • Responding to emails and supporting visitor inquiries with professional and courteous communication
  • Organizing files and records
  • Preparing basic reports
  • Supporting executives with calendar coordination
  • Assisting with logistics for community events and wellness sessions
Collaborating closely with the wellness and operations teams to ensure smooth, efficient administrative support for all hub activities.

Qualifications:
  • Strong Administrative Assistance and Executive Administrative Assistance skills
  • Professional Phone Etiquette and Communication skills
  • Solid Clerical Skills including filing, data entry, document preparation, and basic record-keeping
  • High level of organization and attention to detail
  • Proficiency with common office software
  • Customer service mindset with a friendly, respectful, and inclusive approach
  • Ability to work on-site in Jeddah
  • Previous experience in an administrative or front-desk role is an advantage
  • Relevant diploma or degree in business administration or a related field is preferred

breifcase2-5 years

locationMakkah

19 days ago
Restaurant Staff

Restaurant Staff

📣 Job Ad

Everhires

Full-time

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

  • Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
  • Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
  • Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
  • Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
  • Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

  • Previous experience in a hospitality setting is preferred for the Reception/Host role.
  • Demonstrated experience in espresso preparation and latte art is required for the Barista position.
  • Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

  • Exceptional customer service and strong communication abilities.
  • Proficiency in espresso preparation and latte art.
  • Knowledge of specialty coffee standards.
  • Skills in pastry preparation and dessert production.
  • Adherence to hygiene standards.
  • Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

breifcase2-5 years

locationMakkah

10 days ago
Programmorganisator*in Weiterbildung 90%>

Programmorganisator*in Weiterbildung 90%>

📣 Job AdNew

Hochschule Luzern - Digital Business & Innovation (HSLU DB&I)

Part-time

About the Role

The Hochschule Luzern (HSLU) is seeking a Program Organizer for Continuing Education to join the Digital Business & Innovation (DB&I) department. This part-time role (90%) is integral to the administrative and organizational planning, coordination, support, and execution of continuing education offerings, information events, and graduation ceremonies. The position is based at an attractive, central location near the Rotkreuz train station.

Key Responsibilities

  • Assume responsibility for the administrative and organizational planning, coordination, support, and execution of continuing education programs, information events, and graduation ceremonies.
  • Serve as the primary point of contact and administrative interface for participants, lecturers, and program managers.
  • Manage participant data and program organization using the Evento system, and maintain data in other internal systems.
  • Maintain and provide information on websites, learning platforms, and internal tools.
  • Handle invoicing and support administrative processes within the finance department.
  • Contribute to the further development and optimization of processes in line with a continuous improvement approach.

Qualifications and Requirements

  • Completed a solid commercial apprenticeship (kaufmännische Ausbildung).
  • Possess several years of qualified professional experience, preferably in the education sector or the hotel industry.
  • Exhibit very good PC skills, particularly in MS Office, and a strong affinity for IT, with comfort working within complex system landscapes.
  • Demonstrate strong communication skills with fluent German and good English proficiency.
  • Possess a service-oriented personality with quick comprehension and networked thinking ability.
  • Be a team player with excellent social skills, maintaining a friendly and confident demeanor.
  • Show enthusiasm for a responsible and varied role that demands a high degree of independence.
  • Be a resilient and flexible individual with a very high level of quality consciousness.

Required Skills

  • MS-Office proficiency
  • IT Affinity
  • Communication Skills
  • Service Orientation
  • Quick Comprehension
  • Networked Thinking
  • Teamwork
  • Social Skills
  • Resilience
  • Flexibility
  • Quality Consciousness

Work Environment

The Hochschule Luzern - Digital Business & Innovation (HSLU DB&I) offers an interesting and responsible role within a dedicated team. The department fosters an open, team-oriented work culture in a dynamic university environment. This is a part-time position (90%).

breifcase5-10 years

locationMakkah

7 days ago
Patient Relation Specialist

Patient Relation Specialist

📣 Job Ad

Clay Clinic

SR 5,000 - 5,500 / Month dotPart-time

About the Role

Clay Clinic announces its need to hire a committed and patient-focused Patient Relations Specialist to join its team in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. This part-time role plays a vital part in managing the complete patient journey, ensuring a seamless and positive experience from initial inquiry to post-treatment follow-up. The Patient Relations Specialist will serve as a key point of contact, fostering strong relationships and contributing to the efficient operation of the clinic.

Key Tasks and Responsibilities

  • Provide exceptional customer service to all patients and visitors, responding to inquiries via phone, WhatsApp, email, social media, and in-person visits promptly and professionally.
  • Provide accurate information about clinic services, cosmetic procedures, dermatological treatments, prices, packages, and promotions.
  • Address patient concerns, complaints, and feedback, ensuring timely and satisfactory resolution.
  • Maintain a positive patient experience and cultivate long-term relationships with them.
  • Handle all incoming and outgoing calls professionally, with the aim of converting inquiries into consultation and treatment appointments.
  • Conduct follow-up calls for consultations, treatments, and promotional campaigns, and follow up with patients who missed their appointments and inactive patients.
  • Confirm, reschedule, and cancel appointments as needed, achieving appointment booking and conversion targets.
  • Welcome patients and visitors in a professional and friendly manner, managing patient check-in, check-out processes.
  • Verify and update patient information and records, coordinating patient flow and effectively informing them of wait times.
  • Ensure reception and waiting areas are organized, clean, and tidy, assisting patients with filling out forms, consent documents, and clinic procedures.
  • Coordinate the complete surgical patient journey from consultation to post-operative follow-up, explaining procedures, timelines, requirements, and recovery expectations.
  • Prepare and present treatment plans, price quotes, and financial arrangements, scheduling surgeries in coordination with surgeons, nursing staff, and operating room availability.
  • Ensure all pre-operative requirements, lab tests, medical clearances, consent forms are completed, and inform patients of surgical schedules and instructions.
  • Coordinate post-operative appointments and follow up with patients.
  • Efficiently manage doctor's consultation and treatment schedules, optimizing appointment utilization and minimizing scheduling conflicts.
  • Send appointment confirmations and reminders, maintaining waiting lists to support efficient clinic scheduling.
  • Process payments and issue receipts according to clinic policies, coordinating with the finance department regarding billing inquiries and payment collection.
  • Conduct post-treatment and post-operative follow-up calls, monitoring patient satisfaction, and addressing concerns promptly.
  • Encourage patient retention through continuous communication and relationship management, promoting clinic services, loyalty programs, and special offers.
  • Maintain accurate and confidential patient records within the clinic management system, documenting all patient communications and interactions.
  • Ensure proper documentation of consent forms, medical reports, and treatment documents, maintaining compliance with healthcare regulations, patient confidentiality standards, and clinic policies.
  • Communicate effectively with doctors, nurses, finance, marketing, and administrative departments to support operational activities and ensure smooth clinic workflow.
  • Participate in training programs, meetings, and quality improvement initiatives.

Qualifications and Requirements

  • Diploma or Bachelor's degree in Healthcare Management, Business Administration, Customer Service, or a related field.
  • Minimum of 2-5 years of experience in a cosmetic clinic, beauty center, healthcare facility, or customer service environment.
  • Proficiency in Arabic and English (spoken and written).
  • Proficiency in using Microsoft Office Suite.
  • Experience with clinic management systems/CRM systems is required.

Required Skills

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation.
  • Sales and conversion skills to turn inquiries into bookings.
  • Proficiency in appointment scheduling and coordination.
  • Professional telephone etiquette.
  • Strong problem-solving and conflict resolution abilities.
  • Exceptional organizational and multitasking skills.
  • High attention to detail and accuracy.
  • Ability to work effectively under pressure and meet targets.
  • Commitment to confidentiality and professionalism.
  • Proven teamwork and collaboration skills.

Additional Details

Company: Clay Clinic
Location: Jeddah, Makkah Al-Mukarramah, Saudi Arabia
Job Type: Part-time
Salary: SAR 5,000 – 5,500 per month (based on experience and qualifications)
Work Schedule: 6 days a week, according to approved working hours and clinic shift schedule.
Application Deadline: June 12, 2026
Expected Start Date: July 01, 2026

breifcase2-5 years

locationMakkah

10 days ago
Administrative Assistant

Administrative Assistant

📣 Job Ad

DHI

Part-time
About DHI
DHI is a global and independent company dedicated to working on challenges within the fields of water and environment and sustainability. Within these fields, we provide a wide range of advisory, digital advisory, research and water governance services as well as providing leading edge MIKE technologies and products to the market. At DHI, we are constantly looking for passionate and talented people who are eager to join our team.

About The Role
We are establishing a new office at KAUST and are looking for a motivated and organized Saudi Administrative Assistant to support our daily operations. This is a part-time position (2 days per week), ideal for someone who is reliable, detail-oriented, and enjoys a varied administrative role in an international environment. You will join a small, growing team of three in our new KAUST office.

Responsibilities And Challenges
  • Provide general administrative and office support to ensure smooth daily operations.
  • Assist with document preparation, filing, and correspondence.
  • Coordinate meeting schedules, visitor logistics, and office supplies.
  • Liaise with KAUST administrative departments and external vendors as needed.
  • Support onboarding and logistics for visiting staff or project partners.
  • Perform other administrative duties as required by the office manager or team.

Qualifications And Personal Skills
  • Saudi national (required).
  • Based at or near KAUST (Thuwal) or willing to commute.
  • Strong organizational and communication skills in English and Arabic.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Prior administrative or office coordination experience preferred.
  • Professional, reliable, and able to work independently with minimal supervision.

We offer
  • Flexible part-time schedule (2 days per week).
  • Collaborative and professional working environment.
  • Competitive compensation aligned with experience and qualifications.
  • Opportunity to be part of an exciting new initiative at KAUST.

breifcase2-5 years

locationMakkah

19 days ago