Housekeeper Jobs in Saudi Arabia

About the Hotel Cleanliness Supervisor Role

Marriott International is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor to join our team in Makkah, Saudi Arabia. This full-time, non-management position is crucial for maintaining the high standards of cleanliness and guest satisfaction that Marriott is known for. As a Hotel Cleanliness Supervisor, you will play a key role in ensuring that all guest rooms, public areas, and facilities meet our stringent quality expectations, contributing to an exceptional guest experience. This role involves overseeing the daily activities of the housekeeping team, acting as a vital liaison between departments, and ensuring the smooth operation of housekeeping services. You will be instrumental in upholding the promise of "Wonderful Hospitality. Always." by delivering thoughtful and heartfelt service, embodying the legacy of Marriott Hotels and the luxury standards of JW Marriott.

Key Responsibilities

• Inspect guest rooms, public areas, and pool areas after cleaning to ensure adherence to quality standards.
• Run sold room reports, verify room status, and identify discrepant rooms.
• Prioritize room cleaning based on occupancy and guest needs.
• Update the status of departing guest rooms.
• Assist housekeeping management in overseeing daily activities and operations.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to the team.
• Communicate important issues and updates to the next shift.
• Complete all required paperwork accurately and efficiently.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues and other departments.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards in all aspects of the role.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience in housekeeping or a similar role.
• At least 1 year of supervisory experience.

Required Skills

• Proficiency in Housekeeping operations and maintaining Quality Standards.
• Ability to perform Room Status Verification and effectively prioritize tasks.
• Strong Coordination and Issue Resolution skills.
• Experience with Paperwork Completion and documentation.
• Skills in Hiring, Training, Scheduling, Employee Evaluation, Counseling, Discipline, Motivation, and Coaching.
• Thorough understanding of Company Policies and Safety and Security Procedures.
• Ability to report Maintenance issues, Hazard Reporting, and Accident/Injury Reporting.
• Commitment to completing Safety Training and obtaining certifications.
• Adherence to Uniform and Personal Appearance Standards.
• Maintaining Confidentiality and Asset Protection.
• Exceptional Guest Service Standards and ability to anticipate Guest Needs.
• Experience Assisting Individuals with Disabilities.
• Excellent Professional Communication and Active Listening skills.
• Ability to develop and maintain Positive Working Relationships.
• Strong Problem Solving capabilities and ensuring Quality Expectations.
• Physical Stamina for extended periods of standing, sitting, kneeling, or walking.
• Ability to handle Cart Handling and operate work-related machinery.
• Computer Proficiency and Data Entry skills.
• Ability for Visual Verification of information in various formats.

Work Environment and Location

This is a full-time, non-management position located in Makkah, Saudi Arabia (Umm Al Qura). The role requires adherence to all company and safety and security policies and procedures, including maintaining confidentiality and protecting company assets.

About the Role

Delta Hotels and Resorts is looking for a motivated Housekeeping Services Coordinator to join their team in Jeddah, Makkah, Saudi Arabia. This is a full-time, non-management position, offering an opportunity for individuals with 0-1 years of experience to contribute to a seamless guest experience. As a Housekeeping Services Coordinator, you will play a vital role in maintaining the cleanliness and orderliness of public areas and guest rooms, ensuring guest satisfaction and operational efficiency. We are part of Marriott International, committed to providing the essentials that modern travelers need, with a focus on purposeful service and attention to detail. We are an equal opportunity employer, committed to not discriminating on any protected basis.

Key Tasks and Responsibilities

• Immediate and effective response to requests from guests and other hotel departments.
• Identify and report any preventive maintenance or other issues observed in public areas or guest rooms to the relevant staff.
• Place warning signs as necessary to ensure the safety of guests and staff.
• Direct communication with other departments to arrange urgent repairs when needed.
• Fulfill guest requests and assist with furniture setup in guest rooms as requested.
• Remove items from corridors, including debris, room service trays for food and beverages, unread newspapers, soiled linens, and trash placed near housekeeping carts, and transport them to designated service areas.
• Clean, maintain, and properly store all cleaning equipment.
• Adhere to all company, safety, and security policies and procedures.
• Immediately report any maintenance issues, safety hazards, accidents, or injuries.
• Complete all required safety training and certifications.
• Properly store flammable materials according to safety guidelines.
• Ensure that uniforms and personal appearance are consistently clean and professional.
• Maintain the confidentiality of proprietary hotel information.
• Welcome and acknowledge guests in accordance with company standards.
• Anticipate and meet guest service needs, demonstrating a proactive approach to service.
• Assist individuals with disabilities, ensuring their needs are met with respect and efficiency.
• Thank guests with genuine appreciation for their loyalty.
• Speak with others using clear and professional language.
• Support team members to achieve common goals and contribute to a collaborative work environment.
• Ensure adherence to quality expectations and standards in all completed tasks.

Qualifications and Requirements

• The applicant must be a Saudi national.
• 0-1 years of experience in a related role.

Required Skills

• Proficiency in housekeeping and laundry service procedures and standards.
• Ability to identify and report maintenance issues.
• Strong customer service skills, with a focus on guest satisfaction.
• Effective teamwork and collaboration abilities.
• Clear and professional communication skills.
• Problem-solving capabilities to address guest and operational challenges.
• Physical ability to perform tasks including moving, lifting, carrying, and placing objects weighing up to 55 pounds without assistance, and over 55 pounds with assistance.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over inclines and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visual inspection skills for tools, equipment, or machinery to identify defects.
• Dexterity in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to move through tight, enclosed, or elevated spaces.
• Willingness and ability to move up and down a ladder.
• Ability to stand, sit, squat, or walk for extended periods throughout the shift.

Additional Job Information

Job Category: Housekeeping & Laundry Services.

Location: 3243 Al Salam Street, Jeddah, Makkah, Saudi Arabia, 23613.

Cities: Jeddah, Makkah.

Work Type: Full-time.

Position Type: Non-management.

Perform other reasonable job duties as requested by supervisors.

About the Role

Burjline Builders is seeking a dedicated Housekeeping Supervisor to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position aims to maintain the highest standards of cleanliness, safety, and operational efficiency in assigned locations. The role requires proactive leadership and the ability to manage a team to ensure all housekeeping tasks are performed efficiently.

Key Tasks and Responsibilities

• Supervise the daily activities of housekeeping staff, assigning tasks effectively to ensure optimal team performance.
• Conduct thorough inspections of rooms and common areas to verify consistent adherence to cleanliness standards.
• Provide comprehensive training and ongoing support to staff on proper cleaning procedures and essential safety regulations.
• Manage the inventory of cleaning supplies, monitor stock levels, and initiate reorder requests as needed.
• Identify any maintenance issues and report them immediately to the relevant department, following up to ensure timely resolution.

Qualifications and Requirements

• Relevant experience in housekeeping of at least 2-3 years, with at least one year in a supervisory role.
• Proven leadership ability and a strong attention to detail.
• Excellent communication skills and the ability to work effectively in a fast-paced environment.
• Comprehensive understanding of cleanliness and safety standards applicable to housekeeping operations.
• Possession of a valid Saudi national ID with at least 3 months remaining validity.
• Ability to transfer sponsorship.

Core Skills

• Housekeeping operations management.
• Leadership and team management.
• Effective communication.
• Adherence to cleanliness and safety standards.

Additional Information

Experience in the education sector within housekeeping is considered an added advantage.

About the Role

Four Points by Sheraton Makkah Al Naseem is seeking a Public Area Cleaner. This is a full-time, non-supervisory position that plays a vital role in maintaining the exceptional cleanliness and welcoming atmosphere of the hotel's public areas and staff facilities. The role involves a variety of cleaning and maintenance tasks to ensure the highest standards of hygiene and guest satisfaction.

Key Responsibilities

• Clean and maintain public and staff restrooms and shower areas to the highest standards of hygiene.
• Clean glass surfaces in public and staff areas, ensuring clarity and a sparkling appearance.
• Clean floor surfaces in public or staff areas using designated chemicals, supplies, and equipment.
• Dust all surfaces within assigned areas to maintain a clean and inviting environment.
• Empty trash receptacles, ashtrays, and ash urns in public areas, and dispose of waste in designated areas.
• Inspect furniture for tears, holes, stains, or other damage, and report any findings immediately.
• Clean and maintain lighting fixtures in all public areas.
• Place caution signs as needed to limit traffic in areas undergoing cleaning or maintenance.
• Communicate directly with other departments to report and arrange for urgent repairs needed in public areas.
• Respond promptly and professionally to all guest and inter-departmental requests.
• Identify and report any preventive maintenance or other issues observed in public areas or guest rooms to the appropriate personnel.
• Adhere to all company policies and procedures related to safety and security.
• Report any maintenance issues, safety hazards, accidents, or injuries that occur.
• Complete all required safety training and certifications.
• Properly store all flammable materials in designated areas.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of hotel proprietary information.
• Greet guests and acknowledge them according to company standards.
• Anticipate and address guest service needs, demonstrating a proactive approach to service.
• Assist individuals with disabilities, ensuring their needs are met with respect and care.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Support team members in achieving common goals, fostering a collaborative work environment.
• Ensure adherence to quality expectations and standards in all accomplished tasks.
• Move, lift, carry, and place objects weighing 55 pounds or less without assistance, and over 55 pounds with assistance.
• Push and pull machinery related to the job over sloped and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Visually inspect tools, equipment, or machines for defects.
• Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
• Move through tight, enclosed, or elevated spaces.
• Ascend and descend stairs safely.
• Stand, sit, squat, or walk for extended periods throughout the work shift.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent is not required.
• No prior work experience is required for this position.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Skills Required

• Proficiency in cleaning techniques and the use of cleaning agents, supplies, and equipment.
• Strong customer service skills, with a focus on guest satisfaction and professional interaction.
• Effective teamwork and collaboration abilities to work harmoniously with colleagues.
• Problem-solving skills to address issues that may arise during daily tasks.
• Keen attention to detail to ensure thoroughness and high standards in all cleaning and maintenance tasks.

Job Details

This is a full-time position based in Makkah, Saudi Arabia. The hotel is located at Third Ring Road, Al Naseem District, next to Al Rajhi Mosque, Makkah 21955.

Marriott International Hotels is committed to being an equal opportunity employer and strives to create an environment where the unique backgrounds of all employees are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.

About the Role

Marriott International is seeking a dedicated and detail-oriented Hotel Cleanliness Supervisor to join our team in Makkah, Saudi Arabia. This full-time, non-management position is crucial for maintaining the high standards of cleanliness and guest satisfaction that Marriott is known for. As a Hotel Cleanliness Supervisor, you will play a key role in ensuring that all guest areas, including rooms, public spaces, and the pool, meet our stringent quality benchmarks. This role offers an excellent opportunity for individuals with a passion for hospitality and a keen eye for detail to contribute to the exceptional guest experience at our Makkah properties. You will work closely with various departments to ensure seamless operations and uphold the brand's commitment to "Wonderful Hospitality. Always."

Key Responsibilities

• Oversee and inspect guest rooms, public areas, and the pool to ensure adherence to quality standards after cleaning by housekeeping staff.
• Generate reports on occupied rooms, verify room statuses, and identify rooms that do not meet standards.
• Prioritize room cleaning tasks and update guest room statuses upon departure.
• Assist housekeeping management in overseeing daily activities and operations.
• Liaise with housekeeping, engineering, front desk, and laundry departments to coordinate efforts and ensure smooth operations.
• Document and resolve issues related to rooms that do not meet standards in coordination with the front desk.
• Prepare, distribute, and communicate changes in assignment sheets and schedules.
• Report any unresolved issues to the incoming shift.
• Perform required administrative tasks to support the department.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and supporting employees.
• Follow and enforce all safety policies and procedures of the brand, reporting maintenance issues, safety hazards, accidents, or injuries.
• Complete required safety training and certifications.
• Maintain a clean and professional uniform and appearance.
• Respect the confidentiality of proprietary information and protect company assets.
• Support all colleagues and treat them with dignity and respect.
• Contribute to the team's achievement of common goals.
• Comply with quality assurance expectations and standards.
• Respond to work situations at a required speed, which may involve running, walking, or jogging.
• Visually inspect tools, equipment, and machines for defects.
• Enter and retrieve work-related information using computers and point-of-sale systems.
• Handle objects of varying size and weight, requiring excellent manual dexterity and hand-eye coordination.
• Reach for objects above the head and below the knees, including bending, twisting, pulling, and stooping.
• Navigate narrow, confined, or elevated spaces.
• Move on sloped, uneven, or slippery surfaces.
• Ascend and descend service stairs and ramps.
• Utilize continuous manual dexterity and gross motor skills, with frequent use of bi-manual dexterity and excellent motor skills.
• Move, lift, carry, and place objects weighing up to 55 pounds (25 kg) without assistance, and objects over 55 pounds (25 kg) with assistance.
• Push and pull a loaded housekeeping cart and other work devices on sloped and uneven surfaces.
• Stand, kneel, sit, or walk for extended periods or at a high frequency for a full shift.
• Listen to and respond appropriately to guest concerns and other employee requests.
• Use clear and courteous language in all communications.
• Perform any other tasks requested by managers that are consistent with the role.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Housekeeping and Laundry Operations
• Quality Standards Enforcement
• Reporting and Documentation
• Supervision and Leadership
• Interdepartmental Coordination
• Problem-Solving
• Scheduling and Planning
• Administrative Tasks
• Hiring and Training Support
• Performance Evaluation
• Employee Motivation and Support
• Adherence to Safety Policies
• Maintenance Issue Reporting
• Accident Prevention
• Professional Appearance and Demeanor
• Confidentiality
• Teamwork and Collaboration
• Quality Assurance
• Customer Service Excellence
• Effective Communication
• Proficiency with Computer Systems
• Familiarity with Point of Sale (POS) Systems
• Manual Dexterity and Hand-Eye Coordination

Work Environment and Location

This is a full-time, non-management position located in Makkah, Saudi Arabia. The role requires physical activity including standing, walking, running, bending, and lifting objects up to 55 pounds (25 kg) independently. You will also be required to navigate various spaces and surfaces, and operate within a team environment that values collaboration and mutual support.

Commitment to Equal Opportunity

Marriott International is committed to equal employment opportunities and fostering an environment where individual differences are valued and celebrated. We ensure that discrimination is prevented based on protected criteria, including disability, veteran status, and any other aspect covered by applicable law.

About the Role

Rotana Hotels is seeking a Linen Room Supervisor to join the Housekeeping team in Mecca, Saudi Arabia. This role is essential for maintaining high standards of cleanliness and operational efficiency in the hotel's linen and uniform management. The supervisor will lead a team of Linen Room Attendants, contributing to guest experiences through attention to detail and problem-solving.

This is a full-time position within a multi-cultural environment. The ideal candidate will be dedicated to delivering exceptional service and capable of providing solutions to meet operational needs.

Key Responsibilities

• Receive, record, and sort clean uniforms from the laundry, arranging them neatly on shelves and racks.
• Issue linen to Food & Beverage outlets according to established requisitions.
• Issue uniforms to all employees and maintain accurate uniform records.
• Inspect all uniforms for necessary mending, such as loose buttons or hems, and arrange for repairs.
• Maintain a consistently clean and tidy linen room, reporting any damaged linen or uniforms promptly.
• Ensure proper storage and accurate recording of all linen and uniforms.
• Report to superiors regarding any uniforms that require discarding or replenishment.
• Adhere to and ensure the correct procedure is followed when discarding linen or uniforms.
• Prepare all uniforms to be ready for special events and seasonal occasions.

Qualifications and Requirements

• Diploma or vocational training in hospitality.
• Previous minor supervisory experience within a hotel Housekeeping Department.
• Good command of written and spoken English communication skills.
• Strong interpersonal and problem-solving abilities.
• Computer literacy.
• Previous experience with Opera (PMS) is an advantage.
• A friendly, caring demeanor with good cross-cultural sensitivity.
• A strong concern for quality and an eye for detail.
• Ability to work well under pressure in a fast-paced environment.
• Enjoyment of working with multi-cultural teams and guests.

Required Skills

• Guest Focused
• Customer Service
• Creative Solutions
• Cleanliness Standards
• Record Keeping
• Mending
• Tidiness
• Storage Procedures
• Discarding Procedures
• Event Preparation
• Hospitality
• Supervisory Experience
• Written Communication
• Spoken Communication
• Interpersonal Skills
• Problem Solving
• Computer Literacy
• Opera (PMS)
• Cross-cultural Sensitivity
• Concern for Quality
• Eye for Detail
• Working Under Pressure
• Fast-paced Environment
• Multi-cultural Teamwork

Work Environment and Location

This is a full-time position for a Linen Room Supervisor at Rotana Hotels, located in Mecca, Saudi Arabia. The role operates within a fast-paced, multi-cultural environment, requiring collaboration with diverse teams and guests.

About the Role

Shangri-La Jeddah, located on the new Jeddah Waterfront along the Red Sea, is seeking a Housekeeping Room Attendant to join its team. This role is essential for maintaining the high standards of cleanliness and guest satisfaction characteristic of the Shangri-La experience. The Housekeeping Room Attendant will ensure guest rooms, public areas, and workspaces are kept to the highest standards of hygiene, orderliness, and presentation, following the hotel's established policies and guidelines. As part of the Shangri-La Group, Shangri-La Jeddah provides an environment where guests can create memorable experiences, featuring stylish interiors, sea views, innovative dining, and family-friendly amenities. This position offers an opportunity for individuals passionate about hospitality to advance their careers within a world-class establishment.

Key Responsibilities

• Clean a minimum of 15 guest rooms per 8-hour shift, adhering strictly to established cleaning procedures.
• Prepare rooms designated for occupancy, prioritizing tasks as instructed by management.
• Perform turndown service for guest rooms, ensuring all established procedures and standards are met.
• Immediately report any loss or damage to linen, furniture, fixtures, or equipment to the relevant departments and follow up on necessary actions.
• Transfer furniture and fixtures as required to maintain room presentation and functionality.
• Implement carpet and furniture shampooing according to established cleaning schedules, utilizing appropriate chemicals and cleaning agents while strictly adhering to proper chemical handling procedures.
• Wash windows, walls, and ceilings, observing all procedures and standards for both cleanliness and safety.
• Conduct daily checks of light fixtures in assigned restrooms and lockers to ensure cleanliness and condition.
• Clean walls, mirrors, and lighting in accordance with established cleanliness and hygiene standards and procedures.
• Clean and scrub sinks and toilet bowls, ensuring adherence to all cleanliness and hygiene standards and procedures.

Qualifications and Requirements

• Previous experience as a room attendant in a five-star hotel is preferred.
• Must be physically fit to perform the duties of the role.
• Willingness to work on extended duty hours as required by operational needs.

Required Skills

• Proficiency in room attendant duties and cleaning techniques.
• Physical stamina and ability to meet the demands of the role.
• Flexibility and willingness to work extended hours.

Work Environment and Details

This is a full-time position for a Housekeeping Room Attendant at Shangri-La Group in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience. The position involves working in a dynamic hotel environment focused on delivering exceptional guest experiences.

About the Role

Le Méridien Hotels & Resorts is seeking a Hotel Cleanliness Supervisor for its Makkah location. This full-time position requires 2-5 years of experience and focuses on maintaining high standards of cleanliness and operational efficiency within the hotel's guest rooms and public areas.

Key Responsibilities

The Hotel Cleanliness Supervisor is responsible for overseeing daily housekeeping operations to ensure adherence to quality standards. This includes inspecting guest rooms, public areas, and the pool to verify cleanliness and condition. The role involves managing room status reports, identifying and resolving discrepancies with the Front Desk, and prioritizing cleaning tasks for departing guests. The supervisor will also assist Housekeeping management with daily activities and coordinate effectively with other departments such as Engineering, Front Office, and Laundry to ensure seamless service delivery.

Team and Employee Management

This position involves supporting management in various human resources functions. Responsibilities include assisting with employee hiring, training, scheduling, performance evaluations, counseling, and motivation. The supervisor is expected to foster positive working relationships, listen to and address employee concerns, and ensure adherence to quality expectations and standards.

Operational Duties and Communication

Key duties include preparing and communicating room assignments, documenting and resolving issues related to discrepant rooms, and ensuring that information is passed on to the next shift. The supervisor will also be responsible for completing all required paperwork and maintaining departmental standards. This role requires proactive communication and problem-solving to ensure guest satisfaction and operational smoothness.

Safety and Professional Conduct

Adherence to all company and safety/security policies and procedures is mandatory. This includes reporting any maintenance problems, safety hazards, accidents, or injuries. The supervisor must complete required safety training and certifications. Maintaining a clean, professional uniform and personal appearance is essential. Confidentiality of proprietary information and protection of company assets are also key aspects of this role. Welcoming guests according to company standards, anticipating their needs, and assisting individuals with disabilities are integral to the guest experience.

Qualifications and Physical Requirements

Candidates must possess a high school diploma or *** equivalent, with a minimum of 1 year of related work experience and 1 year of supervisory experience. The role requires the ability to perform physical tasks, including moving, lifting, carrying, and placing objects up to 55 pounds without assistance and heavier objects with assistance. Pushing and pulling loaded housekeeping carts over uneven surfaces, reaching, bending, twisting, standing, sitting, kneeling, or walking for extended periods are also necessary. Fine motor skills, hand-eye coordination, and the ability to enter and retrieve work-related information using computers are required. Visual acuity to read and verify information in various formats is also essential.

About the Role

Hilton is seeking an Assistant Chief Steward to join its team in Makkah, Saudi Arabia. This full-time position is integral to maintaining high standards of cleanliness and operational efficiency within the Back of House areas. The role contributes to delivering exceptional hospitality by ensuring immaculate kitchen and dining environments.

Key Responsibilities

• Supervise Stewards, ensuring high standards of performance and conduct.
• Support team members through training and development initiatives.
• Coordinate daily pot-wash and dish wash responsibilities for smooth operations.
• Ensure Back of House areas are maintained to the highest cleanliness standards and that all cleaning schedules are strictly followed and completed.
• Observe and enforce Health, Hygiene, and Safety guidelines, particularly when handling hazardous substances, and comply with all aspects of Health and Safety requirements.
• Report any faults, misused, or damaged equipment issues promptly to the Managers, Executive Chef, and/or Chief Engineering.
• Ensure the correct Personal Protective Equipment (PPE) is in place and that all related guidelines are adhered to by the team.
• Ensure machinery is operated properly, efficiently, safely, and in accordance with the hotel's Health and Safety Manual.
• Assist in the location, movement, and storage of operational equipment.
• Assist in conducting stock takes of equipment and other items as required.
• Ensure all team members adhere to all Health and Safety and Hygiene Regulations.
• Carry out any other reasonable task set by the Hotel's Management.

Required Attributes

• A passion for spreading the light and warmth of Hospitality.
• Demonstrated Integrity and a commitment to always doing the right thing.
• Proven Leadership capabilities.
• A strong belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability for responsibilities.
• A focus on the Now, bringing urgency and discipline to every moment.

Skills and Competencies

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Adherence to Health, Hygiene and Safety guidelines
• Understanding of Health and Safety requirements
• Proper use of Personal Protective Equipment (PPE)

Role Details

This is a full-time position for an Assistant Chief Steward at Hilton in Makkah, Saudi Arabia. The role requires 5-10 years of experience. Hilton is recognized for its award-winning culture and commitment to team member well-being, offering support through various life moments with benefits that may vary by location and employment terms.

About the Role

Raffles Makkah Palace, part of Raffles Hotels & Resorts, is seeking a Head Butler to lead its Butler Services team. Located in the Makkah Region, this position offers the opportunity to contribute to a hotel that combines Raffles' service standards with Arab hospitality. The hotel features 219 suites and duplex villas with views of the Masjid Al Haram and the Holy Ka'aba, alongside various dining and wellness facilities.

The Head Butler will oversee the daily operations of the Butler Services department, focusing on guest satisfaction and service excellence. This leadership role requires a hands-on approach, team development, and attention to detail in managing suite and guest services.

Key Responsibilities

• Supervise daily operations of the Butler Services department to ensure smooth functioning and guest satisfaction.
• Maintain and uphold established customer service standards for all butler-related services.
• Manage shifts effectively to ensure butler services are delivered according to service standards.
• Assist management in coaching and developing butlers for competence, performance, and succession planning.
• Maintain familiarity with the setup and functionality of all suite equipment.
• Manage the daily operations of the Butler Department in a hands-on capacity.
• Attend to suites and assigned areas, including food and beverage service, and restocking supplies.
• Provide exceptional customer service to guests and colleagues, communicating clearly and ensuring understanding.
• Assist the Duty Manager in managing shifts efficiently, providing courteous, professional, and flexible service.
• Prepare, administer, and compile reports accurately and in a timely manner.
• Liaise with other departments to address daily operational needs.
• Handle guest inquiries courteously and efficiently, reporting and following up on guest complaints or issues.
• Collect and update guest personal information, preferences, and hobbies for guest history records.

Qualifications and Requirements

• Previous leadership experience is required.
• Computer literacy in Microsoft Window applications is preferred.
• A University/College degree in a related discipline is considered an asset.
• Excellent communication and organizational skills are essential.
• Strong interpersonal and problem-solving abilities are required.
• Must be highly responsible and reliable.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Required Skills

• Leadership
• Communication
• Organizational Skills
• Interpersonal Skills
• Problem Solving
• Teamwork
• Customer Service

Work Context

This is a full-time position based in Makkah, Makkah Region. Raffles Makkah Palace is committed to diversity and inclusion, seeking to attract and promote diverse talent. Accor supports employee growth and learning, aiming to provide purposeful work and opportunities for exploration.

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations in Medina, Eastern Province. This full-time position requires 2-5 years of experience and focuses on maintaining high standards of cleanliness and guest satisfaction within the housekeeping department.

Core Responsibilities

The Executive Housekeeper I is responsible for the daily shift operations of Housekeeping, and potentially Recreation/Health Club and Laundry. This role involves directing and working with employees to ensure guestrooms, public spaces, and employee areas are clean and well-maintained. Key duties include completing inspections, holding staff accountable for corrective actions, and assisting in ensuring guest and employee satisfaction while adhering to the operating budget.

Managing Housekeeping Operations

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating with the Engineering department on guestroom maintenance needs.
• Supervising the property's general cleaning schedule.
• Assigning work based on lists of rooms to be cleaned and anticipated check-outs.
• Conducting inventory checks to ensure adequate supplies.
• Overseeing daily Housekeeping shift operations and ensuring compliance with all policies and procedures.
• Assisting with the ordering of guestroom supplies, cleaning materials, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Communicating areas needing attention to staff and verifying understanding.
• Ensuring all employees have the necessary supplies, equipment, and uniforms.

Financial Management and Customer Service

This role involves participating in the management of departmental controllable expenses to meet or exceed budgeted goals. The Executive Housekeeper I must understand the impact of departmental operations on overall property financial objectives and manage accordingly. Comprehension of budgets, operating statements, and payroll reports is necessary for effective financial management. Additionally, the position requires responding to and handling guest problems and complaints, striving to improve service performance, and empowering employees to provide excellent customer service, with an emphasis on guest satisfaction and continuous improvement.

Human Resources and Staff Supervision

• Participating in the investigation of employee accidents as needed.
• Supervising staffing levels to meet guest service, operational needs, and financial objectives.
• Ensuring employees understand their expectations and job parameters.
• Administering property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process.
• Observing employee service behaviors and providing individual feedback.
• Utilizing on-the-job training tools to train new room attendants and provide follow-up training.
• Participating in the employee performance appraisal process.
• Assisting with interviewing and hiring employees with appropriate skills.
• Supporting a departmental orientation program for new hires.
• Participating in employee progressive discipline procedures.

Commitment to Equal Opportunity

Marriott International is committed to being an equal opportunity employer. The company welcomes all individuals and provides access to opportunity, fostering an environment where diverse backgrounds are valued and celebrated. This commitment includes non-discrimination on any protected basis, including disability, veteran status, or other legally protected statuses.

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily operations in Medina, Al-Madinah Al-Munawarah. This full-time position is responsible for ensuring the cleanliness and maintenance of guest rooms, public spaces, and employee areas, while contributing to guest and employee satisfaction and managing operating budgets.

Key Responsibilities

The Executive Housekeeper I directs and works with employees to maintain high standards of cleanliness and upkeep throughout the property. This includes managing daily shift operations, conducting inspections, and ensuring corrective actions are taken. The role also involves collaborating with other departments, such as Engineering, to address maintenance needs promptly.

• Ensure timely and efficient communication of guest room status to the Front Desk.
• Supervise the property's general cleaning schedule and prepare work assignments based on room status and occupancy.
• Oversee daily Housekeeping shift operations, ensuring compliance with all policies and procedures.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding and completion.
• Ensure all employees have the necessary supplies, equipment, and uniforms.

Departmental Management and Cost Control

This role plays a crucial part in managing departmental costs to meet or exceed budgeted goals. The Executive Housekeeper I must understand the financial impact of operations on the property's overall objectives and utilize financial reports to assist in departmental management.

• Participate in managing controllable expenses to achieve or exceed budgeted goals.
• Comprehend budgets, operating statements, and payroll reports to assist in financial management.

Guest Service and Human Resources

Ensuring exceptional guest service is a core function, which includes responding to and resolving guest issues. The position also involves supervising staff, ensuring clear expectations, administering property policies fairly, and participating in employee development and performance management processes.

• Respond to and handle guest problems and complaints, striving to improve service performance.
• Empower employees to provide excellent customer service and emphasize guest satisfaction.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Ensure employees understand expectations and that property policies are administered fairly and consistently.
• Provide feedback to employees on service behaviors and participate in performance appraisals.
• Assist in interviewing and hiring team members and support new hire orientation and training.
• Participate in employee accident investigations and progressive discipline procedures.

Qualifications and Experience

Candidates should possess a strong background in housekeeping or a related field. The required qualifications include:

• A high school diploma or GED with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Work Location and Type

This is a full-time position located in Medina, Al-Madinah Al-Munawarah.

About the Executive Housekeeper Role

Sheraton Hotels & Resorts is seeking an Executive Housekeeper I to oversee daily shift operations for housekeeping and related departments. This full-time position is based in Medina, Eastern Province, and requires 2-5 years of experience. The role involves ensuring guest satisfaction and maintaining operational standards while managing departmental costs.

Key Responsibilities

The Executive Housekeeper is responsible for the daily operations of housekeeping, ensuring guestrooms, public spaces, and employee areas are clean and well-maintained. This includes directing and working with staff to achieve cleanliness standards, conducting inspections, and holding individuals accountable for corrective actions. The role also involves assisting in ensuring guest and employee satisfaction while adhering to the operating budget.

• Ensuring timely and efficient communication of guest room status to the Front Desk.
• Collaborating with the Engineering department on guestroom maintenance needs.
• Supervising the property's general cleaning schedule and preparing work assignments based on room status and prospective check-outs.
• Monitoring and managing inventory of supplies to ensure adequate stock levels.
• Overseeing daily housekeeping shift operations and ensuring adherence to all policies, standards, and procedures.
• Assisting with the ordering of guestroom supplies, cleaning materials, and uniforms.
• Supporting and supervising an effective inspection program for all guestrooms and public spaces.
• Communicating areas requiring attention to staff and ensuring understanding and follow-up.
• Ensuring all employees are equipped with proper supplies, equipment, and uniforms.

Departmental Cost Management

This role actively participates in managing the department's controllable expenses to meet or exceed budgeted goals. The Executive Housekeeper must understand the impact of departmental operations on the overall property financial objectives and manage accordingly. Comprehension of budgets, operating statements, and payroll reports is necessary for effective financial management of the department.

Customer Service and Human Resources

The position requires responding to and handling guest issues and complaints, striving for continuous improvement in service performance. Empowering employees to deliver excellent customer service and emphasizing guest satisfaction during departmental meetings are key aspects. The role also involves participating in employee accident investigations, supervising staffing levels to meet operational and financial objectives, and ensuring fair and consistent administration of property policies and disciplinary procedures. Providing feedback on service behaviors, conducting on-the-job training, participating in performance appraisals, and assisting with hiring are also integral to the role.

Qualifications and Experience

Candidates must possess a high school diploma or GED with 2 years of experience in housekeeping or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

About the Role

Accor is seeking an experienced Chief Steward to lead stewarding operations in the Madinah Region, specifically in Medina, Saudi Arabia. This role reports to senior management and is responsible for the maintenance, cleaning, and availability of all kitchen equipment, utensils, and service ware to support dining operations across all Food & Beverage outlets. This is an opportunity to lead a team within a globally recognized hospitality network, contributing to responsible hospitality practices.

Key Responsibilities

• Lead and supervise the stewarding team to achieve operational excellence and maintain high performance standards.
• Oversee daily stewarding operations in all restaurants, bars, banquet facilities, and kitchens, ensuring adherence to cleaning procedures, hygiene standards, and food safety regulations.
• Develop and implement cleaning programs and quality assurance procedures for kitchen and back-of-house areas, focusing on continuous improvement.
• Manage inventory of cleaning supplies, equipment, and chemicals, analyze usage, and maintain vendor relationships for cost-effectiveness.
• Coordinate stewarding staff scheduling and allocation across outlets and shifts to ensure adequate coverage.
• Train, mentor, and develop team members on cleaning procedures, safety practices, equipment handling, and food safety protocols.
• Monitor and enforce compliance with health, safety, and environmental regulations, including waste management practices.
• Analyze operational data and key performance indicators to identify trends and implement process improvements.

Qualifications and Requirements

• Minimum of 5 years of progressive stewarding operations experience in large-scale Food & Beverage environments, preferably in a resort, hotel, or high-volume hospitality setting.
• Proven leadership experience supervising and managing stewarding teams.
• Comprehensive knowledge of kitchen equipment, chinaware, glassware, and utensil maintenance standards.
• Strong expertise in cleaning procedures, sanitation protocols, and food safety regulations (HACCP, ISO standards, or equivalent).
• Solid understanding of health, safety, and environmental compliance requirements in hospitality operations.
• Excellent organizational and time management skills with analytical and problem-solving abilities.
• Proficiency in inventory management, cost control, and budget analysis.
• Excellent written and verbal communication skills in English.
• Certification in Food Safety or Hospitality Management is preferred.
• Ability to work flexible hours, including evenings, weekends, and during special events.
• Physical capability to perform duties in a fast-paced kitchen environment, including standing for extended periods and lifting moderate weights.
• Commitment to maintaining high standards of professionalism, integrity, and customer focus.

Required Skills

• Leadership and Supervision
• Cleaning Procedures and Hygiene Standards
• Food Safety Regulations (HACCP, ISO Standards)
• Inventory Management, Cost Control, and Budget Analysis
• Scheduling, Training, and Mentoring
• Performance Reviews
• Health, Safety, and Environmental Regulations
• Waste Management and Auditing
• Data Analysis and Process Improvement
• Kitchen Equipment, Chinaware, Glassware, and Utensil Maintenance
• Sanitation Protocols
• Organizational and Time Management Skills
• Analytical and Problem-Solving Skills
• Communication (written and verbal)

Work Environment and Location

This is a full-time position located in Medina, Madinah Region, Saudi Arabia. The role requires the ability to work flexible hours, including evenings, weekends, and during special events, and involves physical duties in a fast-paced kitchen environment.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Manager for its Housekeeping department. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction across the property. The role involves overseeing daily operations, managing staff, and contributing to the hotel's financial performance.

W Hotels aims to inspire curiosity and broaden guests' perspectives through unique experiences. The brand's service philosophy is "Every Need / Anytime." As part of Marriott International, W Hotels is known for reinventing luxury. This role offers an opportunity to join a forward-thinking team.

Key Responsibilities

• Oversee daily shift operations for the Housekeeping department, and potentially Recreation/Health Club and Laundry.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and maintained.
• Conduct inspections and hold staff accountable for implementing corrective actions.
• Manage the operating budget to ensure guest and employee satisfaction.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Inspect guestrooms daily to ensure adherence to standards.
• Prepare work assignments based on rooms needing immediate cleaning and anticipated check-outs.
• Manage inventory of supplies to ensure adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's impact on overall property financial goals to achieve or exceed budgeted targets.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and verify understanding.
• Supervise daily Housekeeping shift operations and ensure compliance with all policies, standards, and procedures.
• Participate in departmental meetings and communicate departmental goals clearly.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track attendance.
• Ensure employees understand expectations and parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to SOPs and LSOPs.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition occurs on all shifts and participate in recognition programs.
• Solicit employee feedback and address concerns to improve satisfaction.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize team member contributions.
• Set a positive example for guest relations and understand the brand's service culture.
• Participate in developing and implementing corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction, focusing on continuous improvement.
• Respond to and handle guest problems and complaints effectively.
• Strive to continuously improve service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human resources management
• Customer service excellence

Location and Work Type

This is a full-time management position located in Riyadh, Saudi Arabia. The specific address is Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519.

Commitment to Equal Opportunity

Marriott International is an equal opportunity employer. The company values and celebrates the unique backgrounds of its associates and is committed to non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

As a key member of the W Hotels team, the Housekeeping Manager will play a crucial role in maintaining the brand's reputation for service and luxury. This position requires a proactive approach to management, attention to detail, and the ability to lead and motivate a team to achieve departmental and property-wide goals, while also managing operational budgets effectively.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the financial impact of the department's operations and manage to achieve or exceed budgeted goals.
• Ensure all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active and implemented across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly acknowledge the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping Operations
• Laundry Operations
• Recreation/Health Club Management
• Budget Management
• Human Resources Management
• Customer Service
• Leadership
• Teamwork
• Problem-Solving

Work Location and Type

This is a full-time, management position located in Riyadh, Saudi Arabia. The role is not remote.

About the Role

W Hotels is seeking a Housekeeping Manager for its property in Riyadh, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction. The role involves overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services, while contributing to the hotel's financial objectives.

As part of Marriott International, W Hotels focuses on creating genuine guest experiences and reinventing luxury. This role offers an opportunity for professional growth within an international team, embodying the brand's Whatever/Whenever service culture.

Key Responsibilities

• Manage the daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with staff to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas.
• Communicate guest room status to the Front Desk efficiently.
• Prepare work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Monitor and manage inventory of supplies to ensure adequate stock levels.
• Support and supervise an inspection program for all guestrooms and public spaces.
• Understand and manage the department's impact on the property's financial goals, aiming to meet or exceed budget targets.
• Ensure employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up on corrective actions.
• Supervise daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Participate in departmental meetings, conveying departmental goals to achieve desired results.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Establish and maintain open, collaborative relationships with employees.
• Schedule employees according to business demands and track time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs).
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition is practiced and participate in recognition programs.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results.
• Participate in employee progressive discipline procedures.
• Acknowledge team successes and contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction and continuous improvement during departmental meetings.
• Respond to and handle guest problems and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or GED required.
• 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Proficiency in Housekeeping operations and standards.
• Experience in Laundry operations (if applicable).
• Commitment to ensuring high levels of Guest Satisfaction.
• Strong Budget Management capabilities.
• Knowledge of Human Resources practices and employee management.
• Excellent Customer Service skills.

Work Location and Type

This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519.

Company Commitment

W Hotels is an equal opportunity employer, committed to diversity and inclusion. The company celebrates the unique backgrounds of its associates and fosters an environment where everyone feels valued and has access to opportunity.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh, Saudi Arabia location. This management position is responsible for overseeing the daily operations of the Housekeeping department, and potentially Recreation/Health Club and Laundry services. The role is essential in ensuring that all guest rooms, public spaces, and employee areas are maintained to high standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency.

The ideal candidate will be a proactive leader capable of directing and motivating a team, conducting thorough inspections, and implementing corrective actions to maintain exceptional service quality. This role significantly contributes to achieving departmental financial goals while fostering a positive and productive work environment for the housekeeping team.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and work alongside employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of all areas and hold staff accountable for implementing necessary corrective actions.
• Verify that guest room status is communicated to the Front Desk in a timely and efficient manner.
• Prepare daily work assignments by obtaining lists of rooms to be cleaned immediately and identifying prospective check-outs or discharges.
• Manage inventory of stock to ensure adequate supplies are available for all operations.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand the impact of the department's operations on overall property financial goals and objectives, and manage to achieve or exceed budgeted goals.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to verify understanding and completion.
• Supervise daily Housekeeping shift operations and verify compliance with all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and consistently communicate a clear and consistent message regarding departmental goals to achieve desired results.
• Utilize all available on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees and ensure they do the same with each other.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, ensuring disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback to individuals.
• Ensure employee recognition is actively practiced on all shifts and participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an "open door" policy, and review employee satisfaction results to identify and address employee problems or concerns.
• Participate in employee progressive discipline procedures.
• Celebrate successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service and emphasize guest satisfaction during all departmental meetings, focusing on continuous improvement.
• Respond to and handle guest problems and complaints effectively.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED; 2 years of experience in housekeeping or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Required Skills

• Housekeeping
• Laundry operations
• Guest Satisfaction
• Budget Management
• Human Resources management
• Customer Service

Work Location and Type

This is a full-time, management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and provided with access to opportunity. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.