Housekeeper Jobs in Saudi Arabia

About the Role

Four Seasons Hotels and Resorts is looking for a dynamic and experienced Rooms Manager to join the pre-opening team of the Four Seasons Resort on the Red Sea in Saudi Arabia. This is a full-time position reporting to the Hotel Manager. The Rooms Manager will be responsible for leading the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments, ensuring the highest standards of luxury and authentic service that Four Seasons is known for. This role offers an opportunity to build a long-term career with global potential within a company that prioritizes a world-class employee experience and a strong culture built on the Golden Rule.

Context of Work

The Four Seasons Resort Red Sea is a premier luxury beachfront destination located on Shura Island, part of an innovative development on the west coast of Saudi Arabia. The resort will feature approximately 149 rooms and suites with stunning views, multiple dining outlets, extensive meeting and event spaces, and a rich array of recreational facilities including a spa, swimming pools, and beaches. The development focuses on sustainable practices and minimal environmental impact, aligning with Four Seasons' commitment to delivering exceptional guest experiences while respecting the natural environment.

Key Tasks and Responsibilities

• Lead and oversee the operations of the Front Office, Guest Services, Concierge, and Housekeeping departments.
• Ensure adherence to Four Seasons' stringent standards through effective team leadership, training, and development.
• Respond to a wide range of guest requests, provide personalized recommendations, and ensure service excellence.
• Monitor and evaluate revenue opportunities for the hotel.
• Plan and prepare front office revenues and expenses, ensuring management's financial goals are met.
• Build, lead, train, and develop a strong and supportive team, fostering a positive and inclusive work environment.
• Create an environment where employees feel comfortable and receive the highest levels of support and care.

Qualifications and Requirements

• Minimum of 5-10 years of experience in the hospitality industry.
• Minimum of 3 years of experience in a leadership role within Front Office operations, with a strong focus on service quality.
• Experience in a variety of operational Rooms Division management positions.
• Hotel pre-opening experience is a significant advantage.
• Eligible to work in the Red Sea, Saudi Arabia.

Required Skills

• Exceptional leadership and team management capabilities.
• Proficiency in employee training and development.
• Experience in Guest Services, Concierge operations, and Housekeeping management.
• Strong revenue management skills.
• Excellent interpersonal and relationship-building skills, with the ability to collaborate effectively with cross-functional teams.
• Strong business acumen and an exceptional eye for detail.
• Proficiency in Opera, HotSOS, and Birchstreet systems.
• Passion for service and a commitment to fostering a continuous learning environment for professional development.
• Highest levels of integrity and transparency.
• Fluency in both Arabic and English is essential.

About the Role

Red Sea Global Hospitality is seeking a Butler to join its team, contributing to the company's leadership in responsible development and regenerative tourism. The organization is committed to delivering exceptional guest experiences and fostering a supportive work environment, guided by principles of Respect, Responsibility, Passion, and Collaboration. As a Butler, you will be responsible for providing personalized and attentive service to guests, ensuring their needs are met promptly and efficiently. The role involves going above and beyond to create memorable experiences, anticipating guest needs, and delivering seamless, luxurious service that upholds the high standards of Red Sea Global Hospitality.

This position plays a key role in ensuring guest comfort and satisfaction, representing the resorts and the Kingdom of Saudi Arabia to international visitors. The company maintains a values-led culture for both guests and colleagues, emphasizing close collaboration to achieve service excellence.

Key Responsibilities

• Provide personalized service to guests, ensuring requests are handled with care and attention.
• Anticipate and fulfill guest needs by offering tailored services to enhance their stay.
• Welcome guests upon arrival, introduce them to their rooms, and ensure they are comfortable and familiar with their accommodation.
• Record and consistently meet guest preferences, including room temperature, amenities, and dining choices.
• Respond promptly to guest requests for room service, transportation, or other personalized needs.
• Offer recommendations for dining, activities, and local experiences to exceed guest expectations.
• Provide a range of personalized services, including luggage assistance, transportation arrangements, and reservation support.
• Ensure guest room amenities are replenished and special requests are handled efficiently and discreetly.
• Serve meals, snacks, and beverages professionally, adhering to guest preferences.
• Assist guests with personal shopping and special arrangements with discretion and professionalism.
• Coordinate special requests or events, such as private dinners or in-room celebrations, for seamless execution.
• Maintain effective communication with all departments, including Housekeeping, Food & Beverage, and Front Office, to ensure efficient fulfillment of guest requests.
• Update guest preference profiles and ensure team members are aware of guest preferences and requirements.
• Act as the primary point of contact for guests throughout their stay, responding to inquiries and requests.
• Anticipate guest needs by staying informed about schedule changes, preferences, or requirements.
• Ensure a consistently high level of guest satisfaction by exceeding expectations.
• Handle guest concerns and complaints with tact, professionalism, and efficiency, ensuring resolution and follow-up.
• Regularly check in with guests to ensure satisfaction with accommodations and services.
• Conduct special activities or surprises for guests to create memorable moments.
• Maintain a clean and organized butler station, ensuring tools and equipment are in good working condition.
• Assist with daily room preparation, ensuring amenities are stocked and rooms are presented in pristine condition.
• Oversee rooming and check-out processes to ensure smooth guest departures.
• Partner with Housekeeping to ensure room setups and turndown service align with guest preferences.
• Adhere to all resort and safety protocols, delivering service in a safe and respectful manner.
• Maintain guest privacy and confidentiality at all times.
• Follow all food safety and hygiene standards when handling food and beverages.

Qualifications and Requirements

Candidates are expected to possess the experience and attributes necessary to fulfill the responsibilities of a Butler. This includes a proven ability to deliver exceptional guest service and maintain high operational standards. While specific formal qualifications were not detailed, a background demonstrating relevant experience is anticipated.

Required Skills

• Guest Relations
• Service Excellence
• Personalized Service Delivery
• Communication
• Coordination
• Guest Experience
• Guest Satisfaction
• Operational Excellence
• Health & Safety Compliance

Work Environment and Details

This is a full-time position for a Butler at Red Sea Global Hospitality, reporting to the Housekeeping Manager. The role is based at Shebara Resort in Tabuk, Saudi Arabia. The company offers opportunities for personal and professional development through targeted programs. Red Sea Global Hospitality is committed to diversity and inclusion, encouraging applications from all backgrounds and providing reasonable adjustments throughout the recruitment process.

About the Role

Raffles Hotels & Resorts is seeking a dedicated Housekeeping Supervisor to join the pre-opening team at Raffles The Red Sea. This new luxury resort is part of Saudi Arabia's Red Sea Project, located in Umluj, Tabuk. The role is essential in establishing the resort's renowned elegance and luxury, integrating gracious service with the natural beauty and sustainability principles of Red Sea Global. The resort will feature 361 rooms, 11 dining concepts, and a spa.

As a Housekeeping Supervisor, you will be responsible for ensuring impeccable cleanliness, presentation, and guest experience across all resort areas. You will lead and motivate housekeeping and public area staff, maintaining high standards of service excellence and operational efficiency during the pre-opening phase and ongoing operations.

Key Responsibilities

• Supervise daily housekeeping operations for guest rooms, suites, public areas, and back-of-house spaces.
• Conduct thorough inspections to ensure adherence to Raffles' cleanliness, presentation, and brand standards.
• Ensure timely preparation and release of rooms, prioritizing arrivals and VIP requirements.
• Monitor the proper handling, storage, and efficient use of cleaning supplies, linens, and equipment.
• Ensure guest rooms reflect meticulous attention to detail in amenity placement, linen quality, and overall ambiance.
• Address guest requests and housekeeping concerns promptly, professionally, and discreetly.
• Coordinate special setups, turn-down services, and in-room arrangements for VIP guests and special occasions.
• Support service recovery by ensuring swift corrective actions and follow-up on issues.
• Lead, coach, and motivate housekeeping and public area staff to uphold the service culture and work ethics.
• Conduct daily briefings to communicate priorities, VIP movements, and quality expectations.
• Provide on-the-job training and continuous feedback to maintain high performance standards.
• Assist with performance evaluations, scheduling, and attendance monitoring for the housekeeping team.
• Liaise with Front Office, Guest Relations, Engineering, and Laundry departments for seamless operations.
• Communicate room status updates accurately through the property management system.
• Report maintenance issues, damages, or safety concerns to relevant departments.
• Enforce Raffles' grooming, hygiene, and workplace safety standards.
• Ensure compliance with hotel policies, environmental initiatives, and sustainability practices.
• Maintain confidentiality regarding guest information.
• Ensure adherence to all health, safety, and security procedures.

Qualifications and Requirements

• A minimum of 2 to 4 years of experience in Housekeeping within a luxury or five-star hotel environment.
• Previous supervisory experience in housekeeping is preferred.
• A Diploma or certificate in Hospitality Management or Housekeeping Operations is considered an advantage.
• Experience in pre-opening hotel operations is a mandatory requirement.
• Demonstrated understanding of ultra-luxury guest expectations and brand alignment.
• Experience in project coordination, scheduling, and document control during pre-opening stages is beneficial.

Required Skills

• Strong leadership and organizational skills.
• Exceptional attention to detail and a strong quality orientation.
• Ability to effectively train, motivate, and manage a diverse team.
• Effective communication and coordination skills.
• Proficient time management and problem-solving abilities.
• Familiarity with housekeeping systems and property management systems is an advantage.
• A proactive and anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with luxury standards.

Work Environment and Location

This is a full-time position based in Umluj, Tabuk, Saudi Arabia. The role requires flexibility to work shifts, including weekends and holidays. A calm, methodical, and composed demeanor is expected, particularly under pressure. A guest-focused mindset with pride in delivering excellence is essential. The ideal candidate will be trustworthy, discreet, and dependable.