📢 Job Vacancies – Call Center (Technical Support)
e&enterprise Company is looking for employees to work in Riyadh
💼 Job Title:
Call Center – Technical Support
💵 Salary: 5,500 Riyals (including incentives)
🕒 Working Hours: Shift system – 7 working hours + 1 hour break
📅 6 working days a week / 1 day off
Requirements:
🇸🇦 Saudi nationality
🗣️ Excellent command of the English language, both spoken and written
🎓 Qualification in Information Technology (Diploma or higher)
🧑💻 Practical experience of 0–1 years
⭐ Preferably experience in the field of fiber optics (FTTH)
+ Knowledge of troubleshooting
Responsibilities:
Responding to customer inquiries and providing information about internet and fiber optic (FTTH) services
Resolving technical issues related to connectivity and devices
Assisting with billing and payments and updating account information
Managing service upgrades or cancellations and changes
Handling complaints and ensuring they are resolved quickly and with high quality
Supporting customer retention and promoting additional services
Monitoring customer satisfaction and improving their experience with the service
Details:
✅ Indefinite contract
✅ Medical and social insurance
✅ 21 days annual leave
✅ Continuous professional training and development
✅ Professional and organized working environment
📍 Location: Al-Quds neighborhood – King Abdullah Road – opposite the metro station (Riyadh)
5,500 - 5,500 / Month
Full-time
