It support technician Jobs in Saudi Arabia

• Technical Support: Provide first-line support for hardware, software, and network-related issues. Respond to service desk tickets, troubleshoot problems, and ensure timely resolution.
• Hardware & Software Maintenance: Install, configure, and maintain computers, printers, and other IT equipment. Perform regular updates and patches for software applications.
• Network Support: Assist in maintaining local area networks (LAN) and internet connectivity. Monitor network performance and report issues to senior staff.
• System Administration Support: Assist in creating and managing user accounts and access controls. Ensure compliance with IT policies.
• IT Projects Support: Assist in the deployment of new IT systems or upgrades and provide support during training sessions.

• 13 years of experience in IT support.
• Certificate in Information Technology, Computer Science, or related field.
• Strong problem-solving skills and customer service orientation.
• Ability to manage multiple tasks and adapt to new technologies.

• Provide technical support to colleagues for IT hardware and software problems.
• Diagnose and resolve IT issues, escalating complex problems when necessary.
• Assist in the maintenance and management of IT infrastructure and devices.
• Install, configure, and update software applications and operating systems.
• Conduct regular system checks, backups, and software updates.
• Keep records of IT equipment, licenses, and inventory.
• Collaborate with the IT team to implement security measures and protocols.
• Assist colleagues with IT-related inquiries and offer training as required.
• Monitor the performance, security, and data integrity of IT systems.
• Participate in IT projects, including system upgrades and technology rollouts.
• Stay informed about emerging technology trends and provide recommendations.
• Document IT processes, procedures, and technical guidelines.
• Support in the procurement and evaluation of IT hardware and software.
• Assist in IT-related documentation and reporting tasks.
• Operate in a safe and environmentally friendly manner to safeguard health and safety, while contributing to environmental conservation.
• Adhere to company’s environmental, health, and safety procedures and policies.

• Overseeing and managing the hotel's information technology systems, ensuring that technology is used efficiently and effectively to support hotel operations.
• Managing the hotel's technology infrastructure, including computer systems, networks, and databases.
• Ensuring that all technology systems are operating effectively and efficiently and troubleshooting and resolving any issues as needed.
• Overseeing the installation and maintenance of software and hardware systems and ensuring that they are updated and maintained to meet the needs of the hotel.
• Providing technical support to hotel staff and guests and responding to technical questions and issues in a timely and professional manner.
• Developing and implementing technology policies and procedures and ensuring that they are followed by all employees.
• Managing the technology budget and ensuring that it is used efficiently and effectively to meet the needs of the hotel.
• Providing training and support to hotel staff on the use of technology systems and ensuring that they can use technology effectively to perform their jobs.
• Staying up to date with the latest developments in hotel technology and recommending new technology solutions as needed.
• Managing and mentoring a team of IT professionals and ensuring that they can provide effective support to the hotel and its guests whenever needed for operations.

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

• Responding to IT support requests via phone, email, or ticketing system.
• Diagnosing and resolving basic hardware, software, and network issues.
• Assisting with password resets, user account management, and access permissions.
• Installing and configuring operating systems, applications, and basic IT tools.
• Providing support for printers, scanners, and other peripheral devices.
• Guiding users through step-by-step solutions for common technical problems.
• Documenting troubleshooting steps and solutions in the knowledge base.
• Escalating unresolved issues to Level 2 or 3 IT support teams.
• Maintaining IT inventory and ensuring proper documentation of assets.
• Assisting in setting up new employee workstations and IT equipment.

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (preferred).
• 02 years of IT support experience.
• Basic knowledge of Windows, macOS, and common enterprise software.
• Understanding of networking basics (IP addresses, Wi-Fi, VPN, etc.).
• Familiarity with Microsoft Office, email clients, and troubleshooting techniques.
• Strong communication and customer service skills.
• Ability to multitask and prioritize IT support requests.
• Experience with help desk ticketing systems (*, ServiceNow, Zendesk) is a plus.

Implementing and executing plans related to information technology operations, identifying the tools and supplies required, and providing technical assistance to IT specialists in performing their tasks, and maintaining data and information related to information technology operations, and preparing and presenting work reports.

Installing and setting up personal computer devices and software for employees, monitoring and analyzing errors, troubleshooting and maintaining, and providing technical assistance to employees and training for users.