It Support Technician Jobs in Saudi Arabia

About the Field Engineer Role

Pronto AI is a global leader in autonomous vehicle (AV) technology, specializing in the deployment of Autonomous Haulage Systems (AHS) in mining, quarrying, and construction environments. The company's mission is to enhance the safety, intelligence, and efficiency of mining operations through advanced technology. This Field Engineer position is based at a mining site in Saudi Arabia and requires hands-on involvement in the installation, calibration, maintenance, and troubleshooting of Pronto's autonomous technology on heavy equipment. The role demands strong electrical and mechanical aptitude and comfort working in outdoor industrial settings.

Key Responsibilities

• Install Pronto hardware and software solutions, including sensor systems, drive-by-wire kits, power integration, and vehicle interfaces on-site.
• Set up peripheral hardware such as network stations, gate systems, and office infrastructure at customer locations.
• Perform system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to align field deployments with specifications and contribute to R&D projects.
• Conduct scheduled maintenance to ensure the ongoing health and performance of autonomous systems.
• Monitor and log equipment conditions, identifying potential wear, degradation, or environmental impacts.
• Diagnose and repair hardware, software, and connectivity issues to minimize downtime.
• Utilize diagnostic tools and logs to identify root causes and implement effective solutions.
• Communicate technical findings to engineering teams for analysis and improvement initiatives.
• Serve as the primary point of contact for Pronto on-site, maintaining professional communication with customer personnel.
• Provide basic training to customer staff on Pronto's systems as needed.
• Document all service activities, system updates, and issues using internal ticketing and CRM tools.

Qualifications and Experience

• A minimum of 4 years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• Proficiency in using hand tools, diagnostic equipment, and electrical testing tools.
• Solid understanding of vehicle systems, including power distribution, CAN bus communication, sensor integration, and Electronic Control Units (ECUs).
• Ability to accurately read and interpret wiring diagrams, schematics, and technical documentation.
• Capability to work independently in field environments with minimal direct supervision.
• Excellent interpersonal and communication skills for effective collaboration and customer interaction.

Preferred Skills and Certifications

• Experience with Autonomous vehicle systems, Machine control, Robotics, or complex sensor integrations is preferred.
• Familiarity with Linux-based systems and remote diagnostics is preferred.
• Possession of OSHA 10, MSHA Part 48, or equivalent safety certification is preferred.

Work Environment and Schedule

This is a full-time, on-site role located at a mining operation in Saudi Arabia. Pronto provides accommodation during deployments. The work schedule follows a mining rotation, for example, two weeks on-site followed by one week off. This field-based position requires working in rugged mine environments and adherence to all site-specific safety and health requirements.

About the Role

Baja is seeking a Technical Support Specialist to join its Information Technology department. This full-time position is based in Abhā, 'Asir, Saudi Arabia, and will support retail operations across Abha and Khamis Mushayt. The role is responsible for ensuring the effective operation of the retail technology infrastructure, providing essential support to stores, and contributing to system implementations.

This position is key to maintaining the operational efficiency of Point of Sale (POS) systems, CCTV, network connectivity, and other IT hardware and software critical to the retail business. The ideal candidate will possess a foundational understanding of IT support principles and a strong willingness to learn and develop within a dynamic retail environment.

Key Responsibilities

• Install, configure, and maintain Point of Sale (POS) systems and associated peripherals.
• Troubleshoot and resolve hardware, software, and connectivity issues affecting retail operations.
• Provide support for CCTV systems, ensuring their proper functioning and maintenance.
• Manage and maintain network infrastructure, including routers, switches, and access points.
• Oversee internet connectivity, coordinating with service providers for reliable service.
• Deliver technical support for desktops, laptops, and various business applications used by staff.
• Monitor and maintain Wide Area Network (WAN), Virtual Private Network (VPN), and site-to-site connectivity.
• Support new store openings by setting up and implementing necessary IT systems.
• Assist with system implementations and upgrades across different locations.
• Perform regular system maintenance, updates, and ensure accurate system documentation.
• Handle helpdesk tickets efficiently, ensuring timely resolution of technical issues.

Qualifications and Requirements

• A Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1 to 2 years of experience in IT Technical Support, preferably within the retail sector.
• Strong knowledge of POS systems, CCTV platforms, and general networking principles.
• Experience with Microsoft 365, Windows operating systems, and Active Directory.
• Familiarity with ERP systems and ticketing tools used for IT support.
• Good communication skills in both Arabic and English.
• Willingness to travel between store locations as required.
• Possession of a valid driver's license.

Required Skills

• Proficiency in supporting and troubleshooting POS systems.
• Experience with CCTV systems installation and maintenance.
• Solid understanding of networking concepts and equipment.
• Knowledge of Microsoft 365 suite.
• Expertise in Windows operating systems.
• Familiarity with Active Directory management.
• Understanding of ERP systems.
• Experience using ticketing tools for issue tracking and resolution.
• Effective communication and interpersonal skills.

Work Environment and Location

This is a full-time position based in Abhā, 'Asir, Saudi Arabia, supporting retail operations in Abha and Khamis Mushayt. The role requires willingness to travel between store locations as needed.

About the Role

SEK International Schools is seeking a dedicated IT Officer to join its newly established campus in Al Wajh, Tabuk, Saudi Arabia. This is a hands-on operational role focused on ensuring the reliable, secure, and effective day-to-day functioning of all information technology systems and infrastructure. As the primary onsite IT professional in a startup environment, this position is critical for supporting teaching, learning, and overall school operations. The IT Officer will collaborate with school leadership and teaching staff, and leverage the wider SEK network and external providers for technical support and coordination.

This role offers an opportunity to build and stabilize IT systems from the ground up, contributing directly to daily school life and the quality of teaching. The IT Officer will be part of a supportive SEK network, benefiting from shared expertise and established models within a purpose-designed school environment.

Key Responsibilities

• Ensure the reliable functioning and ongoing maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices.
• Configure, manage, and provide technical support for staff laptops within a Windows environment, and ensure students' devices can connect securely and effectively to school systems.
• Serve as the primary point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution.
• Offer in-classroom and lesson-time support to address technology issues as they arise.
• Support the use of school-provided iPads for younger students and manage connectivity for Bring Your Own Device (BYOD) environments in upper years.
• Manage educational platforms, including providing user support and administering data.
• Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols.
• Support the technical setup of core school platforms, including Learning Management Systems (LMS), Student Information Systems (MIS/SIS), assessment platforms, and safeguarding, filtering, and content control tools.
• Ensure all staff and students have appropriate access levels, configurations, and protections in place.
• Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls.
• Support the school in meeting cybersecurity, data protection, and file management expectations, in alignment with SEK group standards.
• Enforce password, access, and device use protocols as defined by school and group policy.
• Collaborate closely with the school's academic and leadership teams, particularly where technology intersects with teaching and learning.
• Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations.
• Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required.
• Collaborate with project teams, operations, or external providers as needed to ensure continuity of service.
• Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school.
• Assist with testing, piloting, and validating systems before students and staff are fully on site.
• Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support.

Qualifications and Requirements

• Strong practical experience in IT support, systems administration, or technical operations. School experience is desirable but not essential.
• Confidence working in a mixed-device environment, including Windows, iPads, and BYOD.
• Experience administering user accounts, permissions, and access within a Microsoft-based environment.
• Native-level or very strong proficiency in English is essential.

Required Skills

• IT support
• Systems administration
• Technical operations
• Windows operating systems
• iPad support
• BYOD management
• Microsoft 365 administration
• Learning Management Systems (LMS)
• Student Information Systems (MIS/SIS)
• Assessment platforms
• Safeguarding, filtering, and content control tools
• Cybersecurity principles
• Data protection best practices
• File management
• Problem-solving
• Effective communication with non-technical colleagues
• Ability to work independently
• Collaboration within a wider network
• Strong organizational skills
• Adaptability
• Comfort operating in a developing, startup environment
• Ability to communicate in Arabic is a significant advantage.

Work Environment and Timing

This is a full-time position based at the new SEK International Schools campus in Al Wajh, Tabuk, Saudi Arabia. The role requires the IT Officer to be in post by May 2026 to support the school's pre-opening phase, including the preparation, configuration, and testing of IT systems.

SEK Education Group utilizes technology tools with artificial intelligence capabilities to support recruitment processes, including managing communications and organizing applications. All decisions regarding applications are made by a member of the team. For more information, please refer to the privacy policy: http://****************************

About the Role

Hilti Saudi Arabia is looking for customer-focused Field Engineers to start their careers within a high-performing team. In this role, you will collaborate with customers, sales teams, contractors, and designers to drive sales of engineering products. Your primary goal will be to educate key influencers in construction projects about the benefits and value of Hilti products, with the aim of securing their specifications during the design phase. You will actively visit job sites to present solutions, identify opportunities, provide technical advice, and offer support, thereby adding value through the application of Hilti products.

Role Responsibilities

• Educate key influencers in construction projects about the benefits and value of Hilti products to secure their specifications in the design phase.
• Visit job sites to present solutions and identify opportunities.
• Provide technical advice, solutions, and support to customers.
• Add value to projects through the effective use of Hilti products.

Qualifications and Requirements

• Bachelor's degree in Civil or Mechanical Engineering.

Required Skills

• Sales-oriented.
• Experience working in technical engineering.
• Effective communication skills, with strong command of the English language, both written and spoken.
• Good organizational skills, with the ability to multitask, prioritize, and manage time effectively.
• Solution-oriented mindset, determined to consistently achieve and exceed goals.

Job and Location Details

The type of work is full-time. The required experience ranges from 0-1 years. The work location is Dammam, Eastern Province, Saudi Arabia.

About Hilti

Hilti is a global leader in construction innovation, committed to "making construction better." With over 34,000 team members in 120 countries, we are driven by continuous learning, growth, and finding new ways to make a lasting impact. We empower our team members to leverage their strengths, work within a diverse and inclusive global team, and tackle meaningful challenges. At Hilti, you will have the opportunity to achieve your ideas, accomplishments, and growth through purpose, passion, and teamwork. Hilti fosters a culture that combines autonomy with teamwork, offering training, development, and career mobility opportunities. Hilti has been recognized as a Great Place to Work in Saudi Arabia, offering national and international growth opportunities. Inclusion is a key focus in how we work, lead, and grow together, with a commitment to embracing diverse ideas and creating an inclusive environment for all.

About the Role

Zeeco, Inc., a global leader in advanced combustion and environmental solutions, is seeking a Sales Application Engineer to join their team in Dammam, Eastern Province, Saudi Arabia. This full-time position is integral to expanding Zeeco's presence and client relationships within the region, supporting industries such as oil & gas, refining, petrochemical, and power with reliable, efficient, and clean technologies.

This role is designed for an individual with 0-1 years of experience who is eager to develop within a technical sales environment. The Sales Application Engineer will support existing and new clients by providing technical assistance, promoting Zeeco's products and services, and identifying new sales opportunities.

Key Responsibilities

• Provide technical assistance to clients, fostering strong relationships and building trust.
• Promote Zeeco's products and services to a diverse client base.
• Identify key personnel within client organizations and establish and maintain effective working relationships.
• Identify, negotiate with, and influence decision-makers to secure business opportunities.
• Assist with the commissioning, startup, and troubleshooting of combustion equipment.
• Understand end-users' needs and identify potential sales opportunities.
• Generate inquiries for Zeeco's offerings.
• Assess equipment and operation status to develop accurate scope definitions for projects.
• Follow up on open quotes and provide timely feedback to clients and internal teams.
• Assist in the closing of sales orders.
• Identify end-user facility maintenance turnaround dates and proactively offer Zeeco products and services.
• Assist in establishing various working agreements with strategic end-users.
• Increase the productivity of Zeeco's manufacturer's representatives through dedicated technical and sales support and education.
• Provide feedback to Zeeco's product groups to drive continuous improvement and innovation.

Qualifications and Requirements

• A Bachelor's degree in engineering is preferred, or significant relevant work experience in combustion equipment is required.
• A strong understanding of combustion equipment is essential.
• Experience within the chemical processing and/or hydrocarbon processing industry is beneficial.
• Demonstrate an independent and proactive work ethic.
• Possess strong problem-solving abilities.
• Exhibit strong written and verbal communication skills.
• Previous customer service or sales experience is advantageous.

Required Skills

• Technical Assistance
• Sales
• Problem-solving
• Communication (Written & Verbal)
• Customer Service

Work Environment and Opportunity

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. As part of the Zeeco team, you will contribute to global engineering projects, develop technical skills, and collaborate with industry professionals. This role offers opportunities for professional growth and engagement with an environment that values innovation and teamwork.

About the Role

Hitachi Energy is seeking a Senior Field Service Engineer to join its team in Dammam, Eastern Province, Saudi Arabia. This full-time position focuses on providing expert technical advice and hands-on support to customers. The role involves the installation, testing, commissioning, and troubleshooting of Hitachi's high-voltage products, ensuring the successful deployment and operation of advanced electrical equipment. The Field Service Engineer will identify and resolve complex issues during product start-up, and evaluate and recommend new equipment or upgrades to meet evolving customer needs, contributing to the reliable functioning of critical power infrastructure.

Key Responsibilities

• Participate in site activities, including installation testing, commissioning, and troubleshooting of Hitachi HV GIS, GCB, LTB, DTB, and other assigned equipment.
• Contribute to PGHV projects and collaborate with project teams as required.
• Coordinate with the tools management department for the proper handling, maintenance, and utilization of High Voltage (HV) tools and test equipment.
• Perform GIS Bay or GIS compartment assembly work, including minor fabrications.
• Troubleshoot and rectify defects in HV products at customer sites, and recommend repairs for Hitachi Energy factories or workshops.
• Support PGHV Service work activities at customer sites and workplaces.
• Operate test equipment for HV product testing, commissioning, and maintenance.
• Apply knowledge of procedures and methods for using special tools for HV product service jobs.
• Share acquired knowledge and skills with colleagues.
• Collaborate with Project Management teams, ensuring compliance with project requirements and site regulations.
• Lead contractors or subcontractors during job execution and coordinate with customers and back-office support for necessary resources.
• Obtain Preliminary Acceptance Certificates (PAC) or signed timesheets from customers upon task completion for invoicing.
• Prepare and submit site reports, activity plans, and resource requirements to management.
• Prepare Method of Statements as required, potentially for customer sharing.
• Adhere to company rules and regulations, maintain professional conduct, and report safety or integrity incidents.
• Implement Hitachi Energy's core values in daily activities.
• Prepare and submit weekly and monthly timesheets and expense reports in a timely manner.
• Obtain travel authorization prior to commencing any travel for site visits or deployments.
• Ensure compliance with all applicable external and internal regulations, procedures, and guidelines.
• Uphold Hitachi Energy's core values of safety and integrity.

Qualifications and Experience

• Bachelor's Degree or Diploma in Electrical Engineering.
• 6-10 years of experience in high voltage products, electrical equipment, switchgears, and HV switchgear protection and control.
• Proficiency in spoken and written English and Arabic.

Required Skills

• Installation testing and commissioning
• Troubleshooting of HV GIS, GCB, LTB, DTB
• Tools management and test equipment operation
• Protection and control systems
• GIS Bay assembly and minor fabrication
• Rectification of HV product defects
• Special tools usage
• Knowledge sharing
• Project Management collaboration
• Leadership of contractors/subcontractors
• Coordination with stakeholders
• Site reporting and activity planning
• Method of statement preparation
• Compliance with regulations and procedures
• Adherence to safety and integrity standards
• Timesheet and expense report preparation
• Travel authorization procedures
• Expertise in high voltage products and electrical equipment
• Experience with switchgears and understanding of HV switchgear protection and control

Work Location and Type

This is a full-time role based in Dammam, Eastern Province, Saudi Arabia.

About the Role

Siemens Energy is seeking an IT/OT Partner to join our team in Dammam, Saudi Arabia. This role is crucial for establishing the IT and Operational Technology infrastructure for our new factory, supporting the launch of our Transformers Asia business unit. You will implement technology solutions and collaborate with cross-functional teams to align with our mission of delivering energy solutions. This position involves contributing to projects that shape the future of energy technology.

Key Responsibilities

• Collaborate with project teams to define and implement IT/OT requirements for the new factory.
• Install and manage network infrastructure, including LAN, WAN, and wireless networks.
• Deploy and administer servers and operating systems to support factory operations.
• Provide first and second-level technical support to end-users for hardware and software issues.
• Implement network security measures to protect the IT/OT environment.
• Ensure compliance with corporate security policies and conduct regular system monitoring.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3-5 years of experience in IT roles, including systems administration and network management.
• Hands-on experience in troubleshooting and providing technical support in industrial settings.
• Familiarity with IT infrastructure, networking hardware, and operating systems.
• Relevant certifications such as CompTIA A+, Network+, and Security+ are preferred.
• Strong analytical skills and a commitment to security and compliance best practices.

Required Skills

• IT infrastructure management
• Systems administration
• Network infrastructure (LAN, WAN, Wireless networks)
• Server deployment and administration
• Operating system management
• Technical support (first and second-level)
• Network security implementation
• Adherence to corporate security policies
• System monitoring
• Troubleshooting in industrial settings
• Networking hardware expertise
• Analytical skills
• Security best practices
• Compliance best practices

Work Environment and Company Information

This is a full-time position located in Dammam, Eastern Province, Saudi Arabia. Siemens Energy is a global energy technology company focused on developing future energy systems. Our Grid Technology division provides solutions for reliable, sustainable, and digital grids. The company is committed to diversity and inclusion, with employees from over 130 nationalities.

• Maintain logs for all P-4 SAKITS pods, including serial numbers and operational time.
• Perform O-Level and I-Level maintenance tests, operating and maintaining various systems.
• Assist in the operation of display equipment and provide technical assistance to aircrews.
• Support the setup of project equipment and work collaboratively with team members.

• Previous experience in a similar role.
• College qualification in a technical related field or equivalent military experience.

• Ability to work in remote or confined environments.
• Strong interpersonal skills and a good communicator.
• Capable of working effectively under pressure.

🚨 Customer Service Representative - Call Center Required

A company announces the availability of vacant positions under the title
Call Center Customer Service

✅ Salary: 6500 SAR per month
✅ No prior experience required
✅ Available to work in all regions of the Kingdom
✅ Training and qualification for those accepted
✅ Career opportunities and professional stability

📍 Work Location: All regions of the Kingdom of Saudi Arabia.

📞 For contact and application:
05********

⏳ Hurry to apply, limited number.

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

About the Role

Fakeeh Care Group is seeking a motivated and detail-oriented IT Specialist to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position offers an excellent opportunity for individuals with 0-1 years of experience to contribute to the efficient operation of our medical applications and provide essential technical support within a leading healthcare organization. The IT Specialist will play a crucial role in ensuring the seamless functionality of our clinical and third-party applications, providing functional and technical expertise in configuration, support, training, deployment, and issue resolution.

Key Responsibilities

• Provide 2nd-line support to users of Fakeeh Care's clinical applications, promptly resolving technical issues, and offering 1st-line support as needed.
• Monitor, maintain, and update clinical solutions and third-party clinical solutions/add-ons to ensure their proper functioning.
• Register and document all daily work activities and support cases.
• Maintain clear communication with users, offering ongoing technical support and providing timely updates on case progress.
• Troubleshoot and resolve product issues, focusing on effective problem resolution and maintaining related documentation.
• Track and manage user cases and assigned tasks from initiation to closure, ensuring timely resolutions.
• Collaborate with team members to enhance work routines, processes, and product knowledge within the Customer Care Services department.
• Foster working relationships with the solutions delivery team for seamless collaboration on projects and issue resolution.
• Balance project priorities to maintain stability and availability across the application landscape.
• Ensure all deliverables are functionally appropriate, technically sound, and integrated into the overall system architecture.
• Maintain accurate and up-to-date documentation regarding process flows, design specifications, and daily work requirements.
• Utilize the Application Solution Manager for problem-solving, solution exploration, and addressing daily work needs.
• Perform other duties as assigned within the scope of job responsibilities.

Qualifications and Requirements

• 0 - 2 years of experience in IT support or application support, preferably within a healthcare setting.
• A Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a closely related field.
• A Master's degree in a relevant field is considered a plus.

Required Skills

• Proficiency in IT Support and Application Support.
• Experience with Healthcare IT environments.
• Strong Problem-Solving abilities.
• Excellent Communication skills, both oral and written.
• Demonstrated Teamwork capabilities.
• Skilled in Documentation practices.
• Familiarity with Application Solution Manager.

Work Environment and Additional Information

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. An excellent command of oral and written English is required, with proficiency in Arabic being preferred.

About the Role

Kaizen Firm is seeking a dedicated Information Technology Support Technician to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is essential for maintaining the efficiency and integrity of the company's IT infrastructure. The IT Technician will act as the primary point of contact for daily technical support, ensuring prompt resolution of IT-related issues to minimize operational disruptions. The role also involves supporting infrastructure maintenance, system deployments, network administration, and IT security initiatives under the guidance of the IT Manager. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to providing high-quality user support, offering an opportunity for career growth within a dynamic organization.

Key Responsibilities

• Provide first and second-line technical support for hardware, software, network connectivity, and peripheral device issues.
• Log, prioritize, troubleshoot, and resolve IT support requests within agreed service levels.
• Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, email systems, and collaboration platforms.
• Escalate complex technical issues when necessary, ensuring troubleshooting activities are accurately documented.
• Install, configure, maintain, and troubleshoot workstations, laptops, printers, monitors, and related peripherals.
• Deploy software applications, updates, and patches in accordance with IT policies and licensing requirements.
• Maintain accurate records of IT hardware, software assets, and license inventories.
• Prepare and configure equipment, user accounts, and system access for new employees.
• Assist in maintaining local area networks (LAN), wireless infrastructure, network switches, and connectivity services.
• Monitor network performance and troubleshoot connectivity issues to support uninterrupted operations.
• Support server room maintenance activities, including hardware inspections, cable management, and environmental monitoring.
• Assist with infrastructure upgrades, equipment installations, and technology projects as required.
• Apply operating system updates, security patches, and antivirus updates across end-user devices.
• Monitor backup processes and report failures or irregularities for prompt resolution.
• Support the implementation and enforcement of IT security policies, access controls, and password management standards.
• Report and document cybersecurity incidents or suspicious activities in accordance with established procedures.
• Maintain accurate documentation of IT systems, configurations, asset inventories, and troubleshooting procedures.
• Develop and update user guides, knowledge base articles, and FAQ documents to improve user self-service capabilities.
• Identify recurring technical issues and recommend long-term solutions to improve service quality and operational efficiency.
• Support continuous improvement initiatives within the IT function.

Qualifications and Requirements

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2-5 years of experience in IT support, technical services, or systems administration.
• Strong working knowledge of Windows 10/11, Microsoft 365, and Active Directory environments.
• Hands-on experience with hardware installation, network troubleshooting, printers, and peripheral devices.
• Familiarity with IT helpdesk ticketing systems and IT service management practices.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and wireless networking.
• Professional certifications such as CompTIA A+, Network+, Microsoft, or equivalent are considered advantageous.
• Strong communication skills in English.
• Arabic language proficiency is preferred.

Required Skills

• IT Helpdesk
• Hardware Support
• Software Support
• Network Connectivity
• Peripheral Devices
• Troubleshooting
• Desktops and Laptops
• Printers and Mobile Devices
• Email Systems and Collaboration Platforms
• Workstation Installation and Configuration
• Software Deployment
• IT Policies and License Management
• Asset Management
• Local Area Networks (LAN) and Wireless Infrastructure
• Network Switches and Performance Monitoring
• Server Room Maintenance
• Infrastructure Upgrades
• Operating System Updates, Security Patches, and Antivirus Updates
• Backup Processes Monitoring
• IT Security Policies, Access Controls, and Password Management
• Cybersecurity Incident Reporting
• Documentation and Knowledge Base Management
• User Guides
• Continuous Improvement
• Windows 10/11
• Microsoft 365
• Active Directory
• IT Ticketing Systems and IT Service Management (ITSM)
• TCP/IP, DNS, DHCP, and Wireless Networking
• Communication

Work Environment

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves direct technical support and infrastructure maintenance within the company's IT operations.

• Enhance onboarding processes and ensure a smooth experience for new joiners.
• Plan and coordinate all onboarding activities for virtual and onsite employees.
• Design remote onboarding programs and facilitate digital training.
• Guide new employees on HR systems, organizational policies, and remote work protocols.
• Collaborate with IT to provide necessary equipment and access for new hires.
• Manage completion of onboarding documentation and mandatory training.
• Be the primary HR point of contact addressing employee inquiries.
• Maintain and update employee personnel files and the IsDB Employee Handbook.
• Process employment documentation and coordinate pre-employment verifications.
• Support HR functions and projects to ensure efficient operations.

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• 3-5 years of experience in HR operations or onboarding.
• Professional HR certification is a plus.
• Fluent in English.

• Strong coordination and organizational skills.
• Excellent communication and customer service skills.
• Experience with onboarding programs and HR information systems.
• Knowledge of employment documentation and stakeholder management.