Waiter Jobs for Fresh Graduates in Saudi Arabia

About the Role

Tamara, a leading fintech platform in Saudi Arabia and the GCC region, is looking for a Social Media Specialist to join its team in Riyadh. The company's mission is to empower individuals to achieve their dreams by creating the most customer-centric financial application. Tamara serves millions of users and collaborates with prominent global and regional brands. As Saudi Arabia's first fintech unicorn, Tamara operates from its care office in Riyadh, with additional regional and global support offices.

Role Responsibilities

In this role, you will be responsible for managing Tamara's social media presence and ensuring exceptional customer engagement. This includes monitoring inquiries, comments, and messages across various social media platforms, ensuring all communications align with the brand's tone of voice and customer experience guidelines. You will effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution. You will also identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams, while maintaining Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.

• Monitor and respond to customer inquiries, comments, and messages across social media platforms such as Instagram, Twitter/X, and Facebook.
• Ensure all communications align with Tamara's tone of voice and customer experience guidelines.
• Effectively handle customer complaints, escalate complex issues to the relevant parties, and follow up to ensure a satisfactory resolution.
• Identify potential risks, sensitive situations, or PR concerns and report them to the relevant internal teams.
• Maintain Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and quality standards in all customer interactions.
• Collaborate closely with internal departments such as Customer Support, Risk, Payments, and Technology to efficiently resolve customer issues.
• Accurately document all customer interactions using internal tools, such as CRM or Zendesk.
• Professionally manage app reviews and public feedback, contributing to a positive brand perception.
• Track recurring customer issues and provide valuable insights to drive continuous improvement initiatives within the company.

Qualifications and Requirements

To perform this role successfully, you should have previous experience in customer support or social media supervision. Strong written communication skills in both Arabic and English are essential, along with the ability to handle difficult customers with empathy and professionalism. You should be familiar with major social media platforms and customer engagement tools, with the ability to multitask effectively and thrive in a fast-paced work environment. A basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

• Previous experience in customer support or social media supervision.
• Strong written communication skills in both Arabic and English.
• Ability to handle difficult customers with empathy and professionalism.
• Familiarity with major social media platforms and customer engagement tools.
• Ability to multitask effectively and work in a fast-paced environment.
• Basic understanding of fintech or "Buy Now, Pay Later" (BNPL) services is considered an added advantage.

Core Skills

• Customer Support
• Social Media Supervision
• Written Communication (Arabic and English)
• Empathy
• Professionalism
• Familiarity with Social Media Platforms
• Customer Engagement Tools
• Multitasking
• Adaptability to Fast-Paced Environments
• Fintech/BNPL Knowledge (Preferred)

Job Details

This is a full-time role, requiring 0-1 years of experience. The job is based in Riyadh, Saudi Arabia.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.
• Provide an excellent customer experience aligned with company standards and brand reputation.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for the Tamheer Program.

• Collaborate with colleagues from various departments to guarantee prompt service and efficient operations.
• Understand and adhere to all hotel policies and Standard Operating Procedures related to guest service, operation management, and personal grooming and discipline.
• Be knowledgeable about the hotel's services and facilities to address any guest inquiries effectively.
• Ensure a safe work environment by adhering to all safety protocols.
• Develop a thorough understanding and have complete knowledge of the menus.
• Actively participate in all training sessions to enhance professional skills and improve guest satisfaction.

• Exciting opportunities for personal and professional development at all levels.
• Competitive compensation package.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Miraval The Red Sea is seeking a dynamic and multi-skilled Retail Attendant, specifically for Saudi Nationals, to join their team. This full-time position is integral to delivering an exceptional guest experience across all Miraval retail outlets. The Retail Attendant will manage a broad spectrum of duties, including guest-facing sales, detailed inventory management, warehouse operations, administrative tasks, and impactful merchandising. This role aligns with Miraval's core values of wellness, balance, and fostering meaningful guest connections, requiring a high degree of professionalism, accuracy, and outstanding service.

As a Retail Attendant, you will ensure the seamless daily operations of the retail environment, contributing to a consistently high level of service and presentation that meets Miraval's renowned standards. You will serve as a primary point of contact for guests, guiding them through their shopping experience and ensuring their satisfaction.

Key Responsibilities

• Welcome, engage, and assist guests upon entering the boutique, assessing their needs and providing knowledgeable product recommendations.
• Actively engage guests to enhance their understanding of products and support their selection process.
• Utilize upselling and suggestive selling techniques to achieve sales goals.
• Maintain a consistently positive and professional demeanor aligned with Miraval's standards.
• Communicate current promotions, new product arrivals, and special offers to guests.
• Serve as the final point of contact for guests, ensuring their satisfaction and comfort.
• Operate a computerized Point-of-Sale (POS) system, accurately processing cash, credit card, and room charge transactions.
• Complete returns, exchanges, and voids with precision and efficiency.
• Manage and reconcile daily sales reports to ensure accuracy.
• Execute phone, online, and special customer orders.
• Maintain the store's appearance to the highest visual presentation standards at all times.
• Restock sales floors throughout the day and during opening and closing shifts to ensure product availability.
• Organize stockrooms meticulously, ensuring accurate merchandise labeling and pricing.
• Assist in the creation and maintenance of merchandising displays and product placement to optimize sales opportunities.
• Receive, check in, price, and process all incoming retail merchandise.
• Enter merchandise data into the inventory system with a high level of accuracy.
• Input future orders as directed and maintain the accuracy of the Retail Checkbook.
• Handle returns of damaged items and coordinate backorders and credits with suppliers.
• Organize and maintain the retail warehouse, including managing recycling and stocking packing materials.
• Deliver "ready" stock to all retail outlets via golf cart, ensuring timely replenishment.
• Ensure retail outlets are consistently stocked with necessary supplies and inventory.
• Lead or assist with physical inventory counts and regular inventory audits.
• Support retail leadership with maintaining inventory accuracy and performing assigned administrative inventory tasks.
• Attend all mandatory staff meetings and training sessions.
• Support the Retail Manager and Retail Supervisor with operational priorities and assigned projects.
• Maintain strict confidentiality, professionalism, and contribute to a positive work environment.
• Act as a backup Retail Sales Associate when required.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of 1 year of retail experience is preferred.
• Experience in inventory management or warehouse operations is considered a plus.
• Proficiency in speaking both English and Arabic languages is essential.
• Ability to lift and carry up to 50 pounds.
• Ability to stand and walk for 95% of the shift.
• Ability to push, pull, bend, reach, and climb ladders or step ladders.
• Ability to work an 8-hour shift performing both sales-floor and warehouse duties.

Required Skills

• Excellent communication and interpersonal skills.
• Strong professionalism and the ability to uphold guest comfort and confidentiality.
• Patience and strong customer-service skills, including the ability to handle difficult interactions effectively.
• Proficiency with basic math and cash-handling procedures.
• Ability to use cash registers and POS systems (training will be provided).
• High level of accuracy, attention to detail, and efficiency in all inventory and sales tasks.
• Ability to execute multiple tasks independently and prioritize effectively.
• Working knowledge of Microsoft Word and Excel is preferred.

Work Environment and Context

This is a full-time position based in Saudi Arabia with Miraval Resorts & Spas. The role involves direct guest interaction and requires the ability to perform physically demanding tasks. The Retail Attendant will be expected to work an 8-hour shift, encompassing both sales-floor and warehouse duties.

• Report to duty punctually wearing the correct uniform, clean and well-pressed.
• Provide courteous, efficient service at all times.
• Be knowledgeable of hotel services and products.
• Perform upselling and recommend alternatives for food and beverage items.
• Monitor supplies and minimize waste.
• Maintain cleanliness in the work area.
• Handle guest inquiries and complaints effectively.
• Adhere to hotel policies and safety regulations.
• Participate in staff meetings and training sessions.

• Managing front desk activities and welcoming guests.
• Handling inquiries and providing information about services.
• Maintaining records and coordinating communications.

• Must be a Saudi national.
• Bachelor's degree in Business Administration, Hospitality, or Tourism.
• Strong communication and interpersonal skills.