About Beckman Coulter Diagnostics:Beckman Coulter develops, manufactures and markets products that simplify, automate and innovate complex biomedical testing. Our diagnostic systems are found in hospitals and other critical care settings around the world. As a division of Danaher, we are committed to helping our customers solve complex challenges and improve quality of life worldwide.
Role and Responsibilities:The role of Customer Service Manager is pivotal in managing the Customer Service Department activities and supporting the commercial growth of the Saudi market. Key responsibilities include:
- Overseeing daily Customer Service operations ensuring optimal performance, efficiency, and service quality.
- Leading, coaching, and mentoring Customer Service Associates in a collaborative environment.
- Reviewing, mapping, and improving departmental processes.
- Collaborating with Commercial, Operations, Planning, and Logistics teams.
- Managing purchase orders and invoicing.
- Conducting customer site visits to better understand operational needs.
- Ensuring compliance with company policies and regulations.
Qualifications and Education Requirements:The ideal candidate will possess:
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field.
- Minimum of 5–10 years of experience in customer service or order management.
- Strong leadership experience.
- Proficiency in ERP and CRM systems, preferable knowledge of SAP or Oracle.
Preferred Skills:- Experience in Healthcare or Medical Devices industries.
- Continuous improvement methodologies experience.
- Strong analytical, organizational, and communication skills.
Join our winning team today and be part of an organization that is dedicated to reshaping healthcare through innovative solutions.
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