Join Rotana Hotels as a Reservations Agent!We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.
Key Responsibilities:- Process and confirm guest room reservations made by clients via phone, letter, or fax.
- Input all reservations into the computer, recording all pertinent information while attending to inquiries, complaints, and requests.
- Stay updated with all hotel promotions and follow procedures to manage reservations, rates, and confirmations.
- Maintain an established filing system for all correspondence and report preparation.
- Promote public relations and maximize business opportunities.
- Ensure accurate room status at all times.
- Adhere to Rotana standards when answering incoming calls and managing emails.
- Organize visa requests for hotel guests and up-sell whenever possible.
Qualifications:You should possess a diploma or degree in the hospitality field, along with previous hotel reservations experience. Proficiency in computer skills and excellent English communication capabilities are a must. Additional language skills are an asset.
Ideal Candidate:The ideal candidate will be exceptionally customer-focused, proactive, courteous, dynamic, and approachable. You should work effectively with professionalism, establish strong relationships with both internal and external customers, and operate independently within a structured setting, demonstrating:
- Understanding the job
- Teamwork
- Responsibility
- Recognizing differences
- Adaptability
- Customer focus
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