About the Role
360 Company Ltd., a well-established automotive service provider with over 37 years of experience in car maintenance and spare parts across the Kingdom, is seeking a full-time Automotive Service Advisor. This on-site role is based in Buraydah, Al Qasim.
Role Overview
The Automotive Service Advisor is responsible for managing customer interactions and service requests within the workshop. This involves greeting customers, understanding their vehicle concerns, and accurately documenting service and repair needs. The advisor will coordinate with technicians for diagnostics, prepare service estimates, and clearly communicate recommended work to customers for approval. The role also includes monitoring repair progress, providing status updates, ensuring timely vehicle delivery, and handling work orders, billing, and invoicing.
Key Responsibilities
- Greet customers and accurately document service and repair requests.
- Coordinate with technicians to diagnose vehicle issues.
- Prepare service estimates and explain recommended work to customers.
- Obtain customer approval for services.
- Monitor repair progress and update customers on vehicle status.
- Ensure vehicles are delivered on time with all agreed-upon work completed.
- Open and close work orders, verifying the use of genuine parts.
- Handle basic billing and invoicing.
- Address customer questions and concerns to ensure satisfaction.
- Collaborate with the workshop team to prioritize jobs and uphold standards.
Qualifications and Experience
Candidates should possess a strong technical understanding of vehicle maintenance and repair, enabling effective communication with both customers and technicians. Proven experience in customer service and a focus on customer satisfaction are essential. The ability to build trust, handle complaints constructively, and maintain professional relationships is required. A minimum of 2 years of experience as a Service Advisor in an automotive service center, dealership, or workshop environment is preferred. Proficiency in Arabic is mandatory, with functional English skills also necessary.
Required Skills and Attributes
- Clear and professional communication skills, including active listening and explaining technical information simply.
- Ability to work effectively in a busy workshop environment, manage multiple tasks, and prioritize under pressure.
- Basic computer literacy, including experience with service management systems and standard office applications.
- Attention to detail, reliability, and a commitment to safety and quality.
- A diploma or training in automotive technology, mechanical engineering, or a related field is considered an advantage.
Work Environment Details
This is a full-time, on-site position located in Buraydah, Al Qasim. The role requires working collaboratively within a workshop team to ensure efficient service operations and continuous improvement.
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