About the Role
Silah Tamkeen is seeking a dedicated Recreation Attendant to join their team in Dhahran, Eastern Province, Saudi Arabia. This full-time position is integral to managing the daily operations of the facility's recreational activities, ensuring a positive and safe experience for all members and visitors. The Recreation Attendant serves as a primary point of contact, responsible for providing exceptional service, managing inquiries, and contributing to the smooth functioning of the recreation center.
Key Responsibilities
- Adhere strictly to all company policies and procedures to ensure operational efficiency and safety.
- Deliver exceptional customer service to all members, non-members, and users of the facility.
- Assist with new member enrollment and address inquiries from current members.
- Greet members and users of the gym and recreation facilities upon arrival at reception.
- Verify memberships and efficiently check in members.
- Register prospective members and guide them to the appropriate personnel.
- Provide information regarding class availability and handle cancellation inquiries.
- Ensure the safety and security of all visitors, members, and staff at all times.
- Serve customers, process payments for activities, and accurately account for all transactions at the end of each shift.
- Welcome members and visitors, providing accurate information about offered programs and activities.
- Create a positive first impression of the gym and recreation facility through a welcoming demeanor and tidy appearance.
- Handle telephone inquiries professionally and record messages accurately.
- Maintain a clean and tidy environment at the reception and surrounding areas.
- Record and maintain clear and accurate records of all queries, complaints, lost property, and repair requests, ensuring information is delegated to and resolved by the relevant department.
- Undertake other duties of a similar professional nature as requested by management.
- Assist in all projects as delegated by management.
Qualifications and Requirements
- High school diploma or equivalent is required.
- A minimum of 3 years of experience in a similar environment is essential.
- Possession of an internationally recognized Lifeguard Qualification (RLSS/STA desirable).
- Hold an internationally recognized First Aid Certification, including CPR/AED training.
- Must have a Safeguard certification.
Required Skills
- Exceptional interpersonal and communication skills.
- Strong customer service abilities.
- Proficiency in enforcing safety policies.
- Excellent spoken and written English language proficiency.
Work Environment and Details
This is a full-time position located in Dhahran, Eastern Province, Saudi Arabia. The role involves direct interaction with members and visitors within the recreation facility, requiring a professional and customer-focused approach at all times. Experience required for this role is between 2-5 years.
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