Jobs in Dhahran

• Design and produce creative visual materials for publications, digital platforms, and events.
• Develop layouts, infographics, posters, social media visuals, and branding elements that reflect KFUPM’s visual identity.
• Collaborate with content and media teams to translate messages into impactful visual narratives.
• Support the design of presentations, reports, brochures, and promotional materials.
• Ensure a consistent design language across the website and digital channels.
• Prepare design files for print and collaborate with vendors to ensure quality.
• Maintain KFUPM’s brand and design guidelines.
• Keep up with design trends and best practices for continuous improvement.

• Bachelor’s degree in Graphic Design, Visual Communication, or related field.
• Minimum 3 years of professional experience in graphic design.
• Strong proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects, Premiere Pro).
• Sound understanding of typography, color theory, and layout principles.
• Experience in creating both print and digital designs, including motion graphics.
• A strong portfolio showcasing creativity and attention to detail.
• Ability to manage multiple projects and meet deadlines.
• Bilingual proficiency in Arabic and English is preferred.

• Oversee the handling of customer inquiries and complaints, ensuring proper guidance and resolution.
• Supervise responses related to services, processes, and internal systems.
• Coordinate with relevant departments to resolve complaints, reports, and customer feedback.
• Monitor and follow up on assigned cases to ensure timely closure.
• Prepare periodic reports on customer issues and recommend improvements.
• Analyze recurring issues and implement solutions to enhance customer experience.
• Manage and lead the customer care team, improving performance and service quality.
• Handle escalated complaints and take appropriate actions (refunds, compensations, corrective actions).
• Measure customer satisfaction through surveys and analyze results.
• Monitor customer feedback on social media and maintain the company’s reputation.
• Develop and implement strategies to improve customer service standards.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• At least 5 years of experience in customer service.
• At least 2–3 years in a managerial or supervisory role.
• Previous experience in customer service or customer support.
• Proven experience in team management and leadership.
• Strong communication and interpersonal skills.
• Analytical thinking and decision-making ability.
• Strong problem-solving skills and ability to work under pressure.
• Ability to build and maintain strong relationships with customers.
• Familiarity with CRM systems and basic computer applications.

Job Title:

Sales Representative (Coffee) B2B

Job Description:

We are looking for a sales representative with experience in preparing coffee and beverages, who has strong sales skills and builds strong relationships with clients. They will be responsible for marketing and selling coffee products, representing the brand professionally, and achieving set sales targets.

Tasks and Responsibilities:

Marketing and selling coffee products to current and potential customers • B2B.
Preparing coffee and beverages of high quality when needed (tastings, presentations, sampling).

Visiting clients and building long-term relationships with them.

Explaining products in a professional and persuasive manner.

Following up on customer orders and ensuring their satisfaction.

Achieving monthly sales targets.

Submitting regular reports on sales and market movement.

Skills and Requirements:

Previous experience in sales (preferably in the field of coffee).
Experience in preparing coffee and espresso beverages (core advantage).

High communication and persuasion skills.

The ability to work in the field and handle work pressure.

Professional appearance and behavior that reflects a positive image of the company.

The ability to organize time and manage sales visits.