مدير عمليات سلامة Jobs in Saudi Arabia

About the Role

Supermicro® is a leader in advanced server, storage, and networking solutions, recognized as one of the fastest-growing companies among the top 50 tech companies in Silicon Valley. With unprecedented global expansion, the company is seeking an organized and proactive Office Manager to oversee daily operations in Riyadh, Saudi Arabia. This hands-on and essential role is the backbone of the Riyadh branch, ensuring a smooth, efficient, and welcoming work environment for local employees and teams. The position requires a blend of facilities management, local vendor coordination, and essential administrative support, with a strong understanding of Saudi corporate regulations and government relations.

This role is crucial for fostering a professional, organized, and collaborative office environment that aligns with Supermicro's values and the local business landscape. You will play an active role in supporting the company's growth and technological innovation in the global market.

Key Tasks and Responsibilities

• Oversee all office operations in Riyadh, including facilities management, maintenance, security, workspace setup, and vendor coordination to support a productive and professional work environment.
• Manage essential administrative functions such as reception, mail and package processing, office supplies, equipment management, and general office logistics.
• Support new employee onboarding and offboarding processes in collaboration with HR and regional leadership, including workspace preparation, access provisioning, IT coordination, and documentation.
• Build and manage strong relationships with local Saudi vendors and service providers for facilities, catering, transportation, IT support, and other essential services, ensuring high service standards.
• Coordinate internal and external meetings, client visits, training sessions, and company events held in Riyadh.
• Manage office budgets, track expenses accurately, process invoices, and provide regular operational reports to management.
• Ensure strict compliance with Saudi labor laws, health and safety standards, and company policies.
• Provide comprehensive administrative and executive support, including calendar management, travel arrangements, expense reporting, and acting as a liaison with the Europe, Middle East HQ and global teams.
• Contribute to fostering a positive, inclusive, and collaborative office culture that aligns with Supermicro's values and the local business environment.
• Handle confidential information with the utmost discretion and maintain organized physical and digital records.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Office Management, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in office management or senior administrative roles, preferably within a multinational tech company or a fast-paced GCC region environment.
• Work experience in or with Saudi Arabia or the broader Middle East region is strongly preferred.
• Excellent organizational skills, ability to multitask, and problem-solving skills with a keen attention to detail.
• Proficiency in English (written and spoken). Arabic language skills are highly preferred for effective communication with local stakeholders, vendors, and authorities.
• Proficiency in Microsoft Office 365 and comfort with modern office management tools.
• A good understanding of Saudi labor law, Saudization requirements, and local business practices is a plus.
• Strong communication skills with the ability to collaborate effectively with diverse international teams and local partners.
• High integrity, professionalism, and confidentiality when handling sensitive information.
• Flexibility and adaptability; availability outside standard business hours may be expected for events or urgent matters.

Core Competencies

• Facilities Management
• Vendor Coordination
• Basic HR Support
• Saudi Corporate Regulations
• Government Relations
• Administrative Functions
• Office Logistics
• Employee Onboarding
• Employee Offboarding
• Budget Management
• Expense Tracking
• Invoice Processing
• Operational Reporting
• Saudi Labor Regulations
• Health and Safety Standards
• Company Policies
• Administrative Support
• Executive Support
• Calendar Management
• Travel Arrangements
• Expense Reporting
• Office Culture Development
• Handling Confidential Information
• Record Keeping
• Microsoft Office 365 Proficiency
• Modern Office Management Tools
• Knowledge of Saudi Labor Law
• Understanding of Saudization Requirements
• Familiarity with Local Business Practices
• Interpersonal Skills
• Problem-Solving Abilities
• Attention to Detail
• Multitasking Capability
• Organizational Skills
• Communication Skills

Work Environment and Location

This is a full-time role requiring presence in Riyadh, Saudi Arabia. The position demands flexibility and adaptability, with availability outside standard business hours potentially expected for events or urgent matters.

About the Role

Boston Consulting Group (BCG) partners with leaders in business and society to address their most significant challenges and capitalize on their greatest opportunities. As a Manager within BCG Vantage, Implementation (Transformation) on the Client Focus path, you will contribute to long-tail projects focused on implementation, delivering value to clients through individual expertise and institutionalized knowledge assets. You will support case teams and clients by providing relevant analysis and insights, driving significant impact. Travel to client sites is expected to understand requirements and to design and develop solutions.

BCG Vantage serves as a hub of expertise, integrated within Practice Areas and markets to achieve substantial impact. It provides BCG case teams and clients with advanced expertise, proprietary assets, actionable data, and transformative insights. BCG Vantage comprises three career paths: Client Focus (Embedded Expertise), Topic Activation (Sector Expertise with Proprietary Tool & Data Solutions), and Research (Practice Topic and Sector-Aligned Research and Insights). This role is part of the Client Focus path.

Key Responsibilities

• Drive key modules within implementation projects and transformation programs, focusing on executing strategies in line with established goals.
• Apply analytical structured thinking and problem-solving, utilizing business transformation principles in practical scenarios.
• Support the activation of organizational design strategies and target operating models, including processes, governance, roles, and performance management mechanisms.
• Manage disciplined execution of program/project components, including initiative prioritization, business case development, roadmap, and value realization tracking.
• Conduct analysis to identify opportunities for process streamlining and performance improvement, grounded in business and financial impact.
• Communicate with case teams and client team members in a credible and confident manner.
• Ensure high-quality execution of project components, maintaining a focus on practical efficiency and effectiveness.
• Drive process enhancements and change execution, supporting change management efforts, embedding new ways of working, and enabling capability uplift through upskilling during implementation or transformation contexts.
• Contribute to codifying know-how and assets emerging from case and proposal work.
• Assist in onboarding and training junior colleagues based on your expertise.
• Translate business strategies into practical actions.
• Apply business and financial acumen to assess trade-offs and support value creation.
• Maintain focus on execution discipline and outcomes.
• Work collaboratively and effectively in a group dynamic, in-person or virtually.
• Work in agile ways, adapting approaches based on evolving business needs.
• Communicate clearly and credibly with a diverse array of team, stakeholder, and client professionals.
• Bring a curious, flexible, and creative mindset, open to new things and able to propose innovative ideas.
• Navigate complexity and ambiguity.

Qualifications and Requirements

• 3+ years of consulting experience in operations, implementation, or transformation-related roles is strongly preferred.
• In lieu of consulting experience, a minimum of 4+ years of industry experience is required; 6-10+ years of industry experience is strongly preferred.
• Proven experience in effectively translating strategy into action.
• Bachelor's Degree is required; an advanced degree is preferred.
• Fluency in Arabic and English is required.

Required Skills

• Implementation and Transformation expertise.
• Strong analytical structured thinking and problem-solving capabilities.
• Proficiency in applying business transformation principles in practical scenarios.
• Experience with organizational design strategies and target operating models, including processes, governance, roles, and performance management mechanisms.
• Demonstrated ability in disciplined execution of program/project components, initiative prioritization, business case development, roadmap creation, and value realization tracking.
• Skills in process streamlining and performance improvement analysis, with a focus on business and financial impact.
• Excellent communication skills, both written and verbal, with the ability to engage credibly with senior stakeholders.
• A focus on high-quality execution, practical efficiency, and effectiveness.
• Experience in driving process enhancements and change execution, including change management, embedding new ways of working, and capability uplift through upskilling.
• Ability to codify know-how and assets, and to onboard and train junior colleagues.
• Proficiency in translating business strategies into practical actions.
• Strong business and financial acumen, including assessing trade-offs and supporting value creation.
• Commitment to execution discipline and achieving outcomes.
• Ability to work collaboratively and effectively in group dynamics, both in-person and virtually.
• Adaptability to work in agile ways and adjust approaches based on evolving business needs.
• A curious, flexible, and creative mindset, with the ability to propose innovative ideas.
• A strong ability to navigate complexity and ambiguity.
• Experience in operations consulting, implementation consulting, or transformation consulting is preferred.
• Strong analytical and problem-solving capabilities.

Work Environment and Location

This full-time role is based in Riyadh, Saudi Arabia. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.

About the Role

2P Perfect Presentation is seeking an Information Technology Operations Team Lead to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing the organization's IT infrastructure and operations to ensure optimal system performance, robust security, and overall stability. The position requires driving continuous improvement initiatives across all IT services.

Role Overview

As the IT Operations Team Lead, you will manage a technical team focused on supporting and operating the company's infrastructure, operating systems, system software, and electronic services. This role demands a proactive approach to problem-solving, strong leadership capabilities, and a commitment to maintaining high standards of IT service delivery.

Key Responsibilities

• Lead the technical team in providing support for infrastructure, operating systems, system software, and electronic services.
• Communicate effectively with stakeholders regarding IT operations and projects.
• Manage the controlled and efficient deployment of technical changes to the IT infrastructure.
• Oversee the implementation of regular and security updates for operating systems and software.
• Supervise preventive maintenance activities to ensure service continuity and minimize downtime.
• Monitor system and service performance to ensure optimal stability and availability.
• Handle incidents and issues related to system operations and electronic services, coordinating team resolution.
• Escalate major issues to appropriate support teams and follow up on their resolution.
• Provide periodic and on-demand reports on the status of infrastructure, operating systems, system software, and electronic services.

Qualifications and Experience

• Bachelor’s degree in Computer Science, Computer Engineering, or a related IT field.
• A minimum of 7 years of experience in managing the operations, maintenance, and support of large-scale IT systems.
• 5-10 years of relevant experience is required for this contract position.

Required Skills and Expertise

• Strong knowledge of IT infrastructure, networks, and cloud platforms, including AWS and Azure.
• Proven experience with system administration for both Windows and Linux environments.
• Expertise in cybersecurity best practices and implementation.
• Familiarity with ITIL and other service management frameworks.
• Demonstrated project management capabilities and experience leading technical teams.
• Excellent problem-solving and analytical thinking skills.
• Strong communication and interpersonal skills for effective collaboration.
• Experience in vendor management and budgeting for IT operations.

Work Location

This is a contract position based in Riyadh, Saudi Arabia.

About the Role

HungerStation, a member of the Delivery Hero Group, is a global leader in local delivery platforms. The company focuses on providing a fast, easy, and convenient delivery experience to customers. Delivery Hero operates in approximately 65 countries worldwide, with its headquarters in Berlin, Germany, and has been publicly listed on the Frankfurt Stock Exchange since 2017.

The Vendor Performance team is central to shaping and executing the strategy for Vendor Operations. This team is responsible for the performance of various vendors on the HungerStation platform, including restaurants, grocery stores, convenience shops, and pharmacies. By collaborating with local and global product and operations teams, the Vendor Performance team develops and implements optimal experiences for vendors, customers, and riders, with a specific focus on vendor operations touchpoints. The team drives strategic alignment with business objectives through analytical decision-making to steer all vendor functions effectively.

Key Responsibilities

• Collaborate with and manage business and product stakeholders at local and global levels.
• Develop strong working relationships with key stakeholders, influencing them and securing necessary buy-in in a structured manner.
• Build robust relationships with key partners and work closely with them to ensure agreed-upon key performance metrics are met, thereby guaranteeing a high Net Promoter Score (NPS).
• Provide senior management with regular performance reports, insightful analysis, and presentations.
• Own and drive improvements in critical vendor performance metrics such as Vendor Reliability, Vendor Availability, Vendor Timing, and Seamless Experiences.
• Identify, prioritize, and develop processes designed to enhance and scale operations and business growth, thereby increasing conversion rates.
• Establish local and global benchmarks for vendor performance and vendor operations performance metrics.
• Cascade HungerStation's overarching strategy down to the vendor operations division.
• Develop a comprehensive vendor operations strategy, focusing on optimizing vendor performance and proactively identifying and executing on new opportunities.
• Utilize data-driven decision-making tools and controlled testing environments to study, launch, and roll out enhancements to vendor performance and vendor operations, leveraging market insights and vendor feedback.
• Build tools that empower the team to identify operational gaps and pinpoint opportunities for enhancement.
• Maintain a focus on the partner/vendor experience, recognizing that partners are central to operations and supporting their performance is paramount.

Qualifications and Requirements

• Bachelor's degree in Business, Engineering, or equivalent practical experience.
• A minimum of 4 years of experience in Operations Management, Project Management, Product Management, or a similar role.
• Experience within a high-growth technology-based environment or a startup setting.
• Previous experience with vendor operations is considered an advantage.
• Demonstrated high performance with a proven track record of creating impact through data-driven decisions.
• Excellent English communication skills, both written and spoken.
• Exceptional oral and written communication skills, with the ability to effectively communicate with senior leadership.

Required Skills

• Stakeholder Management
• Collaboration
• Relationship Building
• Performance Reporting
• Change Management
• Process Improvement
• Strategy Development
• Data Analysis
• Data-Driven Decision Making
• Customer Centricity
• Excellent Communication Skills
• Proficiency in SQL, Big Query, Tableau, and Google Studio is highly desirable.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia.

About the Role

APM Monaco, a contemporary fashion jewelry brand established in 1982, embodies the lifestyle of Monaco and the South of France. We are seeking a dedicated Assistant Store Manager for our Riyadh Park location in Saudi Arabia. This role is integral to providing exceptional client engagement, cultivating strong in-store relationships, and contributing to the growth of the APM Monaco brand within the Saudi market.

Key Responsibilities

• Support the Store-in-Charge in managing sales operations and driving store performance.
• Analyze key performance indicators (KPIs) to identify opportunities for improvement and growth.
• Assist in the creation and management of staff rosters to ensure optimal store coverage.
• Implement and maintain visual merchandising standards to enhance product presentation and store aesthetics.
• Contribute to the development and execution of customer relationship management (CRM) strategies.
• Participate actively in team management, fostering a positive and productive work environment.
• Engage clients with exceptional service, building rapport and ensuring a memorable shopping experience.
• Contribute to achieving outstanding sales performance for the store.

Qualifications and Requirements

• A genuine passion for the APM Monaco brand.
• A minimum of 5 years of professional experience in luxury retail or fashion retail.
• At least 2 years of experience in a managerial position within the retail sector.
• A proven track record of achieving outstanding sales performance.
• Demonstrated experience in customer relationship management (CRM).
• Fluency in English is essential.
• An approachable personality with a strong orientation towards customer service.

Required Skills

• Sales Performance
• Customer Relationship Management (CRM)
• Sales Management
• Operation Management
• KPI Analysis
• Rostering
• Visual Merchandising
• Team Management
• Customer Service

Work Environment and Details

This is a full-time position based at the APM Monaco store in Riyadh Park, Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. APM Monaco offers a competitive compensation package.

About the Role

SAB is seeking a skilled and experienced Reconciliation Center of Excellence Manager to join its Finance department in Riyadh, Saudi Arabia. This full-time position is essential for ensuring the accuracy, timeliness, and integrity of all financial reconciliations across the company. The role involves establishing robust reconciliation policies and processes, overseeing daily operations, and driving continuous improvement initiatives. This is an opportunity to lead a critical finance function, contributing to the company's financial health and compliance, and ensuring alignment with regulatory expectations, including those from SAMA.

Key Responsibilities

• Supervise the overall reconciliation function, ensuring accuracy and timeliness across all company accounts.
• Establish and maintain comprehensive reconciliation policies, processes, and escalation standards.
• Oversee daily, weekly, and monthly reconciliations for high-impact company accounts.
• Support the review and approval of reconciliations, and monitor aging items to ensure prompt issue resolution.
• Ensure that Service Level Agreements (SLAs) and quality targets for reconciliations are consistently achieved.
• Coordinate with Finance, Risk, and Audit teams for control reviews and exception reporting.
• Introduce process improvements and automation initiatives, leveraging systems such as SAP or similar platforms.
• Prepare management reports and dashboards to track and communicate reconciliation performance.
• Ensure alignment with SAMA control and financial reporting expectations.
• Contribute to process improvement and automation activities within the reconciliation function.
• Maintain proper documentation and audit trails for all reconciliation activities.
• Track key performance indicators including review accuracy rate (%), exception closure turnaround time, and the number of recurring discrepancies identified.
• Monitor SLA adherence for all reviewed reconciliations.
• Ensure that bank procedures on General Ledger (GL) controls are appropriately aligned with Group best practices.
• Perform quality checks on GL data to ensure the accuracy and consistency of certification by the line of business.
• Manage and monitor daily HUB and GL exceptions for escalation and resolution, providing technical assistance and guidance to other departments to ensure accuracy in the process.
• Manage the maintenance of GL, Interest, HUB, and ALF (Automated Ledger Feed) data.
• Supervise monthly GL accounts certification closing activities in line with internally developed requirements.
• Monitor and maintain the GL ownership tree with approval authorities as per SAB standards.
• Liaise with internal and external auditors to ensure accounts are prepared in a legally compliant manner.
• Coordinate the successful implementation of auditors' recommendations and report progress to management.
• Manage the department to review and identify Risk Control Analysis (RCA) to ensure proper coverage of all critical activities in line with internal control compliance.
• Generate requisite reports (weekly, monthly, ad-hoc) and ensure timely submission to facilitate decision-making.
• Generate reports on discrepancies and anomalies highlighted in the accounting cycle through ledger maintenance.
• Participate in developing plans, systems, and internal processes as required to govern all aspects of the general ledger function per SAB's established policies.
• Undertake other ad-hoc tasks to strengthen the internal control of the finance department.

Qualifications and Requirements

• Bachelor's degree in Accounting, Finance, or Business Administration.
• 3-5 years of experience in accounting, reconciliation, or financial control.
• A minimum of 2 years in a supervisory or managerial reconciliation role.
• Prior working experience on Oracle, Excel, or custom reconciliation software.
• Solid understanding of reconciliation principles and financial controls.
• Familiarity with IFRS/SOCPA and regulatory compliance in Saudi Arabia.
• Familiarity with banking products and services.
• Holding a professional certification in Accountancy is highly preferable.

Required Skills

• Reconciliation
• Financial Controls
• SAP
• Oracle
• Excel
• IFRS
• SOCPA
• Regulatory Compliance
• Banking Products and Services

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Service Manager Role

Talentmatics is seeking a Service Manager to oversee and enhance customer service operations across Saudi Arabia. This role is responsible for driving service performance, achieving key service KPIs, and ensuring the effectiveness of the service team. The Service Manager will execute the service strategy, manage complex escalations, optimize dealer and service partner performance, and deliver a consistent, high-quality customer experience throughout the region. The position requires a proactive leader with a deep understanding of service operations and a commitment to customer satisfaction, playing a crucial role in problem-solving, continuous improvement, and fostering strong relationships with internal teams and external partners.

Key Responsibilities

• Manage the day-to-day customer service and technical service operations across assigned territories within Saudi Arabia.
• Ensure the achievement of critical service KPIs, including Response Time, Time to Repair (TTR), First Time Fix Rate (FTR), Repeat Complaints, and overall Customer Satisfaction.
• Drive consistency in service processes, escalation handling procedures, and reporting mechanisms to maintain high operational standards.
• Act as the primary senior escalation point for resolving complex customer and technical service issues, ensuring timely and effective solutions.
• Build and maintain strong, collaborative relationships with key customers, dealers, and channel partners to foster loyalty and improve service delivery.
• Lead the resolution of chronic issues by conducting thorough Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and implementing effective corrective action plans.
• Monitor and actively improve the performance of dealers and service partners, focusing on manpower deployment, skill development, and overall capability.
• Ensure strict adherence to established service standards, response timelines, and quality expectations by all service partners.
• Support the capability building of dealers and partners through targeted training programs, regular audits, and performance reviews.
• Coordinate effectively with engineering, quality, supply chain, and OEM/GOEM teams to facilitate efficient issue resolution and product improvement.
• Support warranty management processes, failure analysis investigations, and the development and maintenance of service documentation.
• Provide valuable field insights and feedback to internal teams to support product enhancements and process improvements.
• Lead, guide, and mentor service engineers and regional service teams, fostering a culture of productivity, discipline, and customer-centricity.
• Drive the implementation of service initiatives and improvement programs rolled out by leadership, ensuring successful adoption and execution.

Qualifications and Experience

• Proven ability to manage customer escalations effectively.
• Demonstrated experience in managing dealer networks and service partner relationships.
• Experience in conducting Root Cause Analysis (RCA), Post-Incident Reviews (PIR), and generating comprehensive service reports.
• Strong analytical skills to identify trends, diagnose issues, and develop data-driven solutions.
• Effective communication and coordination skills, with the ability to liaise across various internal and external functions.
• A hands-on leadership approach with a strong execution-oriented mindset.
• A customer-focused attitude with a strong sense of ownership for execution and outcomes.
• Decisive and structured problem-solving capabilities.
• Ability to manage effectively under pressure and navigate multiple stakeholder demands.
• 5-10 years of relevant experience.

Required Skills

• Customer Service
• Technical Service
• Service Strategy Execution
• Escalation Handling
• Dealer/Service Partner Performance Management
• Customer Experience Management
• Root Cause Analysis (RCA)
• Post-Incident Review (PIR)
• Corrective Action Plans
• Engineering, Quality, Supply Chain, and OEM/GOEM Coordination
• Warranty Management
• Failure Analysis
• Service Documentation
• Team Leadership
• Product Knowledge
• Service Operations
• Field Service KPIs
• Customer Escalations
• Dealer Networks
• Analytical Skills
• Service Reporting
• Communication Skills
• Coordination Skills
• Leadership
• Execution-Oriented Mindset
• Customer Focus
• Problem-Solving

Work Environment and Travel

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a willingness to travel up to 50% of the time within Saudi Arabia.

About the Role

W Hotels in Riyadh, Saudi Arabia is seeking a Manager for its Housekeeping department. This full-time management position is responsible for overseeing the daily operations of Housekeeping, and potentially Recreation/Health Club and Laundry services. The role ensures that all guest rooms, public spaces, and employee areas are maintained to the highest standards of cleanliness and presentation, contributing to guest satisfaction and operational efficiency. The ideal candidate will lead a team, manage departmental budgets, and uphold the service culture of W Hotels, contributing to a globally recognized brand within Riyadh's Financial District.

Key Responsibilities

• Oversee daily shift operations of the Housekeeping department, and if applicable, Recreation/Health Club and Laundry services.
• Direct and collaborate with employees to ensure guest rooms, public spaces, and employee areas are impeccably clean and well-maintained.
• Conduct regular inspections of guestrooms and public areas, holding staff accountable for corrective actions.
• Ensure guestroom status is communicated efficiently and promptly to the Front Desk.
• Prepare daily work assignments based on rooms requiring immediate cleaning and anticipated check-outs.
• Manage inventory of housekeeping supplies to ensure adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Manage the department's impact on the property's financial goals, striving to achieve or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and implementation.
• Supervise daily Housekeeping shift operations, ensuring compliance with all established housekeeping policies, standards, and procedures.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment among the team.
• Schedule employees according to business demands and accurately track employee time and attendance.
• Ensure employees clearly understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supporting the Peer Review Process where applicable.
• Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are implemented and active across all shifts.
• Participate in an ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to identify and address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement initiatives.
• Respond to and effectively handle guest problems and complaints.
• Continuously strive to improve service performance within the department.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required.

Required Skills

• Housekeeping operations
• Laundry operations
• Ensuring guest satisfaction
• Fostering employee satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time management position located in Riyadh, Saudi Arabia, specifically within the Financial District at Area 1 Al Aqeeq Street, 13519. The role operates within the hospitality sector.

Company Commitment

W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated, recognizing that a rich blend of culture, talent, and experiences is its greatest strength. Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels is seeking a Housekeeping Manager for its Riyadh location. This management position is responsible for the daily operations of the Housekeeping department, with potential oversight of Recreation/Health Club and Laundry services. The role is essential in maintaining high standards of cleanliness and presentation across guest rooms, public spaces, and employee areas, directly impacting guest satisfaction and operational efficiency.

Key Responsibilities

• Oversee and manage daily shift operations for the Housekeeping department, ensuring adherence to all standards and procedures.
• Direct and collaborate with team members to ensure guest rooms, public spaces, and employee areas are clean and well-maintained.
• Conduct daily inspections of guestrooms and public areas, holding individuals accountable for necessary corrective actions.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Prepare daily work assignments based on room cleaning priorities and anticipated check-outs.
• Manage inventory of housekeeping supplies to maintain adequate stock levels.
• Support and supervise an effective inspection program for all guestrooms and public spaces.
• Understand and manage the department's contribution to overall property financial goals, aiming to meet or exceed budgeted targets.
• Verify that all employees have the necessary supplies, equipment, and uniforms.
• Communicate areas requiring attention to staff and follow up to ensure understanding and completion.
• Participate in departmental meetings, conveying clear and consistent messages regarding departmental goals.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up.
• Establish and maintain open, collaborative relationships with employees, fostering a similar environment within the team.
• Schedule employees according to business demands and track employee time and attendance.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Observe employee service behaviors and provide constructive feedback.
• Ensure employee recognition programs are active on all shifts and participate in ongoing recognition efforts.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction results to address concerns.
• Participate in employee progressive discipline procedures.
• Celebrate team successes and publicly recognize the contributions of team members.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and effectively handle guest problems and complaints.
• Strive for continuous improvement in service performance.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Housekeeping operations management
• Laundry operations management
• Ensuring guest satisfaction
• Budget management
• Human Resources management
• Customer service excellence

Work Environment and Location

This is a full-time, on-site management role located in the Financial District of Riyadh, Saudi Arabia. The position is part of the Housekeeping & Laundry job category.

W Hotels is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis.

About the Role

TalentHUB is seeking an experienced Production Manager to join a leading Saudi sweets and bakery brand in Riyadh, Saudi Arabia. This is a full-time, on-site position within a high-volume production kitchen serving a multi-branch retail network. The role requires a deep, hands-on understanding of professional pastry and chocolate production, encompassing recipe execution, new product development, team leadership, food safety, and cost control. This position is not suitable for individuals with backgrounds solely in home baking, single-shop production, or hotel banquet pastry without significant daily volume responsibility.

The successful candidate will be a seasoned professional with expertise in commercial-scale pastry and chocolate production. Responsibilities include ensuring consistent taste and appearance across all batches, troubleshooting production challenges, and leading a production team to achieve high standards.

Key Responsibilities

• Oversee the entire pastry and chocolate production line, ensuring daily output, precise recipe execution, and consistent final product quality.
• Lead, mentor, and develop the production team through effective task allocation, technical training, and performance management.
• Manage all aspects of chocolate production, including tempering, creating fillings, developing pralines and bonbons, molding, packaging, and storage.
• Drive innovation by developing new pastry and chocolate products aligned with brand identity and market trends.
• Plan daily production volumes accurately based on sales forecasts and branch orders, focusing on waste minimization.
• Strictly enforce HACCP, food safety, and hygiene standards across the production floor.
• Manage raw material inventory, coordinate with suppliers, and optimize ordering cycles.
• Ensure the proper operation, maintenance, and calibration of all production equipment.
• Collaborate with operations and finance departments to implement cost control measures, accurately cost recipes, and achieve production efficiency targets.

Qualifications and Requirements

• A minimum of 5 years of hands-on production experience specifically in professional pastry and chocolate is mandatory.
• Demonstrated mastery of chocolate tempering techniques, praline and bonbon production, and decorative finishing.
• Advanced working experience in producing mousse, tarts, cakes, and entremets at commercial volumes.
• A proven track record of successfully leading a production team within a high-volume bakery, patisserie, or sweets brand environment.
• Working knowledge of HACCP principles, food safety standards, and relevant Saudi food regulatory requirements.
• A strong understanding of recipe costing, yield management, and effective waste control strategies.
• Hands-on familiarity with commercial pastry and chocolate production equipment.
• A formal culinary or pastry certification from a recognized institution (*, Le Cordon Bleu, Valrhona, Callebaut Academy, or equivalent) is considered a strong advantage.
• Working knowledge of English is required for vendor and brand communication; proficiency in Arabic is a strong advantage, particularly for team interaction.
• Must be based in or willing to relocate to Riyadh.

Required Skills

• Pastry Production
• Chocolate Production
• Recipe Execution
• New Product Development
• Team Leadership
• Food Safety
• Cost Control
• Chocolate Tempering
• Praline Production
• Bonbon Production
• Mousse Production
• Tart Production
• Cake Production
• Entremet Production
• HACCP
• Hygiene Standards
• Inventory Management
• Supplier Coordination
• Production Equipment Maintenance
• Recipe Costing
• Production Efficiency
• English Communication

Work Environment

This is a full-time, on-site position located in Riyadh, Saudi Arabia. The role operates within a high-volume production kitchen environment.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dynamic and experienced Housekeeping Manager. This full-time management position is essential for ensuring the highest standards of cleanliness and guest satisfaction throughout the hotel. The role includes overseeing daily operations, managing staff, and contributing to the overall financial success of the hotel.

Key Responsibilities

• Oversee and manage the daily operations of the housekeeping department, and if applicable, laundry/recreation/spa services.
• Direct and train staff and assist as business necessitates, ensuring all guest rooms and public areas and employee areas are maintained to the highest standards of cleanliness.
• Conduct daily inspections of guest rooms and public areas, holding staff accountable for any necessary corrective actions to maintain W Hotels' renowned standards.
• Ensure efficient and timely communication of room status to the Front Desk.
• Prepare daily work assignments based on the list of rooms requiring immediate cleaning and expected departures.
• Manage inventory of housekeeping supplies to ensure adequate stock levels are maintained.
• Support and oversee an effective inspection program for all guest rooms and public areas.
• Understand and manage the department's impact on the overall financial goals of the property, striving to meet or exceed budget goals.
• Verify that all staff have the necessary supplies, equipment, and uniforms.
• Communicate to staff areas that require attention and follow up to ensure understanding and execution.
• Oversee daily housekeeping shift operations, ensuring compliance with all housekeeping policies, standards, and procedures.
• Participate in management meetings, consistently communicating a clear and consistent message regarding departmental goals to achieve desired outcomes.
• Utilize on-the-job training tools to train new room attendants and provide necessary follow-up training.
• Create and maintain open, collaborative relations with staff, and promote a similar environment amongst the team.
• Schedule staff according to business needs and track employee time and attendance.
• Ensure staff understand their expectations and performance standards.
• Apply property policies fairly and consistently, completing disciplinary procedures and documentation in accordance with Standard and Local Operating Procedures (SOPs and LSOPs), and support the peer review process where applicable.
• Oversee staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Monitor staff service behaviors and provide constructive feedback.
• Ensure employee recognition programs are activated and executed across all shifts.
• Participate in ongoing employee recognition program.
• Solicit employee feedback, maintain an open-door policy, and review employee satisfaction survey results to identify and address concerns.
• Participate in progressive disciplinary procedures for employees.
• Celebrate team successes and publicly acknowledge team members' contributions.
• Set a positive example for guest relations and embody the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower employees to deliver exceptional customer service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and resolve guest issues and complaints effectively.
• Continuously strive to improve service performance.

Qualifications and Requirements

• High school diploma or equivalent, plus two years of experience in housekeeping or a related professional field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no prior work experience required.

Required Skills

• Housekeeping
• Laundry Operations
• Guest Satisfaction
• Budget Management
• Human Resources Management
• Customer Service Excellence

Work Environment and Location

This is a full-time position requiring 2-5 years of experience. The work location is Riyadh, Saudi Arabia, at the address: Al Aqiq Street, Financial District, Riyadh, Saudi Arabia, 13519.

About the Role

Brilliant Minds Events is seeking a Project Manager to oversee workforce and operational delivery for the AFC Cup 2027™ activities in Riyadh. This role is essential for ensuring effective coordination among stakeholders, venue management, workforce personnel, and tournament organizers, while adhering to AFC standards. The Project Manager will be instrumental in the successful execution of this major sporting event.

Key Responsibilities

• Lead the planning, execution, and delivery of hosting services for all AFC Cup 2027™ venues in Riyadh.
• Develop and manage project plans, timelines, operational milestones, and staffing needs.
• Serve as the primary liaison, facilitating communication between clients, venue management, and internal teams.
• Oversee all aspects of workforce management, including recruitment, planning, onboarding, deployment, and accreditation.
• Conduct regular operational meetings, venue inspections, and readiness assessments.
• Identify project risks and implement mitigation strategies.
• Report on project progress, KPIs, workforce updates, and operational performance.

Qualifications and Requirements

• A Bachelor's Degree in Project Management, Business Administration, Event Management, or a related field.
• 3 to 4 years of project management experience in events, sports, hospitality, or workforce operations.
• Proven experience in leadership, strategic planning, and stakeholder engagement.
• Demonstrated ability to manage multiple teams and diverse operational activities concurrently.
• Strong written and verbal communication skills, with robust problem-solving abilities.
• Fluency in both English and Arabic is mandatory.

Required Skills

• Leadership
• Planning
• Stakeholder Engagement
• Communication
• Problem-solving

Work Environment

This is a contract position based in Riyadh, Saudi Arabia. The role requires 2-5 years of relevant experience and offers the opportunity to contribute to one of Asia's significant sporting events.

About the Role

W Hotels is seeking a Manager-Housekeeping to oversee daily operations within the housekeeping, recreation/health club, and laundry departments. This management position is responsible for maintaining the cleanliness and organization of guest rooms, public areas, and staff spaces. The role involves leading and collaborating with team members to ensure guest satisfaction and adherence to operational budgets.

Key Responsibilities

• Oversee the daily operations of the housekeeping, recreation/health club, and laundry departments.
• Lead and collaborate with staff to ensure the cleanliness and tidiness of hotel guest rooms, public areas, and staff areas.
• Conduct inspections and implement corrective actions as needed.
• Assist in ensuring guest and staff satisfaction while maintaining operational budgets.
• Communicate and ensure timely delivery of guest room status to the front desk.
• Conduct daily room inspections and obtain room cleaning checklists.
• Prepare lists for check-out or vacant rooms to facilitate work assignments.
• Maintain an inventory of cleaning supplies to verify adequate stock.
• Support and oversee the effective inspection of all guest rooms and public areas.
• Understand the impact of departmental operations on the hotel's overall financial goals and strive to meet or exceed budget targets.
• Ensure all staff members have appropriate supplies, equipment, and uniforms.
• Communicate to staff the aspects that require attention and follow up to ensure understanding.
• Supervise daily housekeeping operations and ensure adherence to all housekeeping policies, standards, and procedures.
• Participate in departmental meetings and continuously communicate information regarding departmental goals to generate desired performance.
• Utilize all available in-house training tools to train new housekeeping service staff and provide refresher training as needed.
• Establish and maintain open, collaborative relationships with staff and ensure staff do the same.
• Schedule staff according to business needs and track staff time and attendance.
• Ensure staff understand expectations and contributing factors.
• Ensure hotel policies are consistently executed, completing all necessary procedures and documentation according to Standard Operating Procedures (SOPs) and Local Standard Operating Procedures (LSOPs), and supporting the peer review process as applicable.
• Supervise staff scheduling, ensuring guest services, operational needs, and financial targets are met.
• Observe staff service performance and provide individual and/or team feedback.
• Ensure all staff are scheduled for all shifts.
• Participate in ongoing staff development planning.
• Seek staff feedback, utilize the "Open Door" policy, and review staff satisfaction results to identify and resolve staff issues or concerns.
• Participate in the progressive discipline process for staff.
• Celebrate successes and publicly recognize team members' contributions.
• Establish positive relationships with guests.
• Understand the brand's service culture.
• Participate in the development and implementation of corrective action plans to improve guest satisfaction.
• Empower staff to deliver exceptional guest service.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Respond to and handle guest issues and complaints.
• Strive to improve service performance.

Qualifications and Requirements

• High School Diploma or GED; OR 2 years of experience in housekeeping or a related field.
• Alternatively, a two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no work experience required.

Required Skills

• Proficiency in communication and interpersonal skills.
• Ability to manage and motivate a team.
• Strong organizational and time management skills.
• Attention to detail in maintaining cleanliness standards.
• Understanding of financial management and budgeting principles.
• Commitment to delivering exceptional guest service.
• Knowledge of hotel policies, standards, and procedures.

Work Environment and Details

This is a full-time management position located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience. The job category is Housekeeping & Laundry.

About the Role

FNRCO is seeking a results-oriented Cybersecurity Delivery Manager to lead the end-to-end delivery of managed security services. This role ensures the consistent, high-quality, and risk-aware delivery of services, acting as the primary interface between the security operations team and senior stakeholders. The successful candidate will be instrumental in maintaining compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance requirements, and overall business expectations within the cybersecurity landscape of Riyadh, Saudi Arabia. This full-time position requires a strategic thinker with a proven track record in managing complex cybersecurity operations and driving service excellence, overseeing a 24x7 managed security service environment.

Key Responsibilities

• Lead the end-to-end delivery of 24x7 managed security services across multiple domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all defined SLAs, KPIs, and service quality standards, proactively identifying and addressing any deviations.
• Oversee all aspects of incident management, continuous monitoring, and operational performance, ensuring timely and effective resolution of security events.
• Drive continuous improvement initiatives and implement strategies to enhance operational efficiency and effectiveness within the security services delivery.
• Serve as the primary point of contact for senior stakeholders, fostering strong relationships and ensuring clear communication regarding service performance and strategic alignment.
• Lead regular service review meetings, providing comprehensive performance reports and insights to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues, ensuring swift and appropriate resolution.
• Ensure that all delivered security services are aligned with and support the overarching business objectives and strategic goals.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and actively monitor robust risk management frameworks and security controls to mitigate potential threats.
• Support audit readiness activities and ensure accurate and timely compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times, to measure and improve service delivery.
• Lead, coordinate, and mentor cross-functional cybersecurity teams, fostering a collaborative and high-performing environment.
• Manage resource planning, effective workload distribution, and overall team performance to optimize delivery capabilities.
• Coordinate effectively across internal and external delivery teams to ensure seamless service provision.
• Manage budgets, forecasts, and cost optimization initiatives related to cybersecurity service delivery.
• Ensure that all service delivery activities align with financial and contractual commitments.
• Identify and support opportunities for service improvement and business growth within the cybersecurity domain.
• Define, evolve, and execute the roadmap for managed security services, adapting to emerging threats and technologies.
• Drive automation, efficiency gains, and maturity enhancements across all service delivery processes.
• Align cybersecurity delivery strategies and operations with the overall business and security strategy of the organization.

Qualifications and Experience

• A Bachelor’s degree in Cybersecurity, Information Technology, or a related technical field.
• A minimum of 8 years of progressive experience in the cybersecurity or IT sector.
• At least 3 to 5 years of experience in a dedicated service delivery or leadership role within a cybersecurity context.
• Demonstrated experience in managing managed security services (MSS) and operating within enterprise-level environments.
• A strong understanding of the security operations and incident response lifecycle.
• Proven experience with a range of security technologies, including SIEM, endpoint security solutions, Identity and Access Management (IAM), and network security technologies.
• Exceptional stakeholder management and communication skills, with the ability to engage effectively with both technical teams and senior leadership.
• Expertise in delivery governance and performance management frameworks.
• The ability to effectively manage complex technical environments and lead during critical incidents.
• Professional certifications such as CISSP, CISM, CCSP, or ITIL are highly regarded.
• Project Management Professional (PMP) certification is preferred.

Required Skills

• Security Operations
• Incident Response
• SIEM (Security Information and Event Management)
• Endpoint Security
• IAM (Identity and Access Management)
• Network Security
• Stakeholder Management
• Communication
• Delivery Governance
• Performance Management
• Complex Environments Management
• Critical Incident Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience, with a significant portion dedicated to cybersecurity delivery and leadership within enterprise environments.

About the Role

HCLTech is seeking a Security Ops Technical Lead to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for driving cybersecurity best practices and ensuring the comprehensive security of complex operational services within a multi-site organization. The role requires strong leadership and a deep understanding of security technologies and operational workflows.

Key Responsibilities

• Drive Cyber Security industry best practices across the organization.
• Lead a complex portfolio of Security and Operational services in a multi-site environment.
• Take end-to-end ownership of security domains including Identity and Access Management (IAM), Firewalls (Palo Alto, Cisco), Cloud Security, and firewall/NAT policies.
• Manage Tenable and Cloud audit workflows, ensuring compliance and operational efficiency.
• Oversee patching, compliance activities, and support SOC2/NCA audits, including log correlation.
• Plan and organize complex tasks, manage professional teams, and communicate technical subjects effectively to non-technical staff.
• Handle escalated security cases and provide expert guidance to the team during cybersecurity incidents.
• Interpret use cases and configure threat monitoring rules within relevant security toolsets.
• Perform detailed analysis during security incidents to support response procedures.
• Mentor and guide a team of security analysts and incident responders.

Qualifications and Experience

• Proven leadership and team management skills.
• Minimum of 6-8 years of experience in Security Operations.
• At least 3 years of experience in a technical lead role.
• Possession of a relevant security qualification such as CISSP, CISM, GIAC, CEH, or similar.
• Excellent communication skills with the ability to convey complex messages to senior stakeholders.
• Strong diagnostic skills and the ability to analyze technical information from multiple sources.

Technical Skills and Expertise

• Expertise in Cyber Security industry best practices.
• Proficiency in managing Security and Operational services.
• In-depth knowledge of IAM, Firewalls (Palo Alto, Cisco), Cloud Security, and firewall/NAT policies.
• Experience with Tenable and Cloud audit workflows.
• Skills in patching, compliance management, SOC2/NCA audits, and log correlation.
• Ability to plan complex tasks and organize professional teams.
• Capability to communicate technical subjects clearly to non-technical audiences.
• Experience in handling escalated security cases and providing guidance during incidents.
• Proficiency in interpreting use cases and configuring threat monitoring rules.
• Experience in performing analysis during security incidents and supporting response procedures.
• Mentoring skills for security analysts and incident responders.
• Strong knowledge of multiple security technologies including firewalls, proxies, IDS/IPS, and SIEM.
• Solid operational knowledge and architectural understanding of various platforms and Operating Systems in a multi-domain environment.
• Familiarity with Threat Intelligence feeds and related issues.
• Experience with processes for security incident detection and handling.
• Demonstrated experience in delivering enhancements to security controls.
• Exceptional communication and diagnostic skills.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

Riyad Bank is seeking a Head of Cards Operation Section to lead and manage all aspects of credit and debit card operations. This role involves overseeing processing, fraud control, chargebacks, and card production to ensure consistent quality and decision-making aligned with the bank's policies and objectives. The Head of Cards Operation Section will be instrumental in formulating and implementing the bank's cards strategy, driving innovation, and ensuring operational excellence across all card products, including credit, debit, prepaid, and acquiring services. This position is based in Riyadh, Saudi Arabia, and offers a full-time opportunity.

Key Responsibilities

• Oversee credit and debit card operations, including processing, fraud control, chargebacks, and card production, ensuring quality and adherence to bank policies.
• Manage the entire cards function and operations, contributing to and leading the implementation of the cards strategy in line with the bank's vision and mission.
• Direct the formulation and evaluation of plans and projects for credit cards, debit cards, prepaid cards, and acquiring services.
• Ensure Cards Operations business adopts cutting-edge innovation and technology.
• Contribute to the development of divisional strategy and ensure its translation and alignment within the departmental strategy.
• Recommend improvements to departmental policy and direct the implementation of procedures and controls for all Credit Card and Debit Card Operations activities.
• Prepare and recommend the Cards Operations department budget, monitoring financial performance against budgets.
• Manage the day-to-day operations of the Cards Operations department, ensuring work processes are implemented as designed and comply with established policies and procedures.
• Ensure adherence to the credit policy and maintain consistent decisions within the credit decision area.
• Manage the performance of cards operations for processing, fraud, chargebacks, and card production to protect the bank and align with agreed-upon SLAs.
• Oversee coordination with retail banking for operational testing of new products in collaboration with external parties.
• Manage all card back-office operations, ensuring efficiency and adherence to pre-agreed standards.
• Ensure error-free processing for all types of transactions.
• Manage relationships with external parties such as MasterCard and Visa concerning disputes, chargebacks, authorization, fraud, and settlement.
• Ensure card operations comply with external parties' compliance rules and guidelines.
• Oversee the processing of card-related entries, including chargebacks, claims, and settlements, ensuring adherence to applicable regulations and bank policies.
• Ensure all card issues requiring immediate action are resolved in a timely manner.
• Closely monitor suspicious transactions and frauds, taking immediate action and escalating to relevant parties.
• Lead the development of cards production processes.
• Manage and enhance the credit card purge process and other operations aimed at cost reduction.
• Collaborate with support, MIS, and external vendors to enhance systems according to consumer finance requirements.
• Ensure effective collaboration with other functions on all business initiatives, new projects, and product launches.
• Assess the impact of changes on people, processes, and systems, and develop communication and awareness initiatives.
• Supervise the preparation of timely and accurate reports to meet Riyadh Bank and departmental requirements.
• Represent the function and actively contribute in various committees and meetings, both internal and external.
• Ensure all staff have clear objectives, regular performance feedback, formal annual appraisals, and individual development plans, with a focus on developing talented Saudi national staff.
• Facilitate the employment, training, and development of Saudi nationals within the organization.

Qualifications and Requirements

• Bachelor's degree in Finance or Business Administration.
• 6-8 years of relevant experience in credit card and consumer finance operations within financial institutions.
• A minimum of 3 years in positions of progressively increasing managerial responsibility.
• Advanced proficiency in English.

Technical Knowledge Areas

• Understanding of the bank's strategy, objectives, products, and services.
• Knowledge of the operations, products, and services of banks and financial institutions.
• Knowledge of the Kingdom of Saudi Arabia banking environment.
• Knowledge of SAMA regulations.
• In-depth knowledge of Credit Card Operations.
• Knowledge of Visa/MasterCard Regulations.
• Knowledge of Bank Credit Risk Policy Manual.
• Knowledge of Retail Banking data security policies and compliance.

Required Skills

• Credit Card Operations
• Debit Card Operations
• Fraud Control
• Chargebacks Management
• Card Production
• Strategy Development
• Policy and Procedure Implementation
• Budget Management
• Day-to-day Operations Management
• Relationship Management (External Parties)
• Change Management
• Reporting
• People Management
• Visa/MasterCard Regulations
• SAMA Regulations
• Bank Credit Risk Policy
• Retail Banking Data Security
• Communication
• Leadership

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Burjline Builders is seeking a General Manager to lead a marketing agency based in Riyadh, Saudi Arabia. This role requires a strategic leader with a strong background in the marketing or advertising industry, possessing significant business acumen and a proven record of driving growth and operational excellence. The General Manager will oversee the agency's operations, including strategic planning, financial management, team leadership, and client satisfaction, blending creative industry knowledge with commercial skills to ensure sustained success and profitability.

Key Responsibilities

• Develop and implement the agency's long-term strategic vision, business plans, and operational goals to drive sustainable growth.
• Assume full Profit & Loss (P&L) responsibility, overseeing budgeting, financial forecasting, and resource allocation to maximize profitability and ensure financial health.
• Lead and mentor a multidisciplinary team, fostering a collaborative, innovative, and high-performance work culture.
• Direct all day-to-day operations, ensuring seamless project delivery, exceptional quality of work, and optimal resource utilization.
• Drive business development initiatives by identifying new market opportunities, cultivating key client relationships, and leading high-level pitches.
• Serve as the senior point of contact for major clients, ensuring their needs are met and their expectations are exceeded to build lasting partnerships.
• Analyze market trends, competitor activities, and industry developments to keep the agency at the forefront of innovation and maintain a competitive edge.
• Establish and monitor key performance indicators (KPIs) across all departments to measure success and drive continuous improvement.

Qualifications and Requirements

• Proven experience in a senior leadership position, such as General Manager, Managing Director, or Head of Operations, within a marketing, creative, or advertising agency.
• A Bachelor's degree in Business Administration, Marketing, or a related discipline.
• Demonstrable success in driving business growth, acquiring new clients, and managing a profitable P&L.
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and manage a diverse team.
• Strong strategic thinking and problem-solving capabilities, with a deep understanding of the marketing and advertising landscape.
• Excellent financial literacy and commercial acumen.
• Experience working within the Saudi Arabian or wider GCC market is highly desirable.

Required Skills

• Strategic Planning
• Financial Management
• Team Leadership
• Client Satisfaction
• Business Acumen
• Business Development
• Market Trend Analysis
• Key Performance Indicators (KPIs)
• Leadership
• Communication
• Interpersonal Skills
• Problem-Solving
• Financial Literacy

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience. A competitive salary and comprehensive benefits package will be offered to the successful candidate, commensurate with their skills and experience.

About the Role

Brains Valley Company is seeking an Information Technology Manager to join its team in Riyadh, Saudi Arabia. This full-time position is responsible for leading IT projects and operations, ensuring alignment with modern technological advancements and client needs within the Saudi market. The role requires a strong background in managing government IT projects, alongside experience in sales, business development, and client relationship management. This opportunity involves contributing to client digital transformation initiatives and developing high-performing technical teams.

Key Responsibilities

• Lead and manage all IT projects and daily operations to ensure efficient and effective service delivery.
• Develop and maintain strong, collaborative relationships with clients across government and private sectors.
• Identify new business opportunities and actively support sales activities to drive company growth.
• Oversee the entire project execution lifecycle, ensuring adherence to quality standards, compliance requirements, and timely delivery.
• Manage, mentor, and develop technical teams, fostering a culture of high performance and continuous improvement.
• Stay informed about emerging technologies, modern software solutions, digital transformation trends, and Artificial Intelligence (AI) systems.

Qualifications and Requirements

• Proven experience in managing and successfully delivering government IT projects specifically within the Saudi Arabian market.
• Previous experience working with leading companies in the same industry is highly preferred.
• Demonstrated experience in sales, business development, and effective client relationship management.
• Solid understanding of the Saudi government procurement environment and the complete project lifecycle.
• Experience with the Etimad Platform is highly preferred.
• A Bachelor's degree in Information Technology, Computer Science, Software Engineering, or a related field is required.

Required Skills

• Exceptional communication, presentation, and interpersonal skills.
• Strong leadership capabilities, with a proven ability to manage, motivate, and develop technical teams.
• Comprehensive knowledge of modern software solutions, digital transformation technologies, and Artificial Intelligence (AI) systems.
• Proficiency in managing and delivering government IT projects.
• Expertise in sales and business development strategies.
• Skilled in client relationship management.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience. Relevant certifications and advanced qualifications will be considered an advantage.