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Guest Experience Expert

Guest Experience Expert

📣 Job AdNew

Sheraton Hotels & Resorts

Full-time

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

  • Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
  • Taking initiative to address guest requests and operational needs proactively.
  • Completing necessary reports and administrative tasks related to guest services.
  • Sharing information about the local area to enhance the guest experience.
  • Ensuring all guest interactions and transactions are handled professionally.
  • Contributing to a safe work environment by adhering to company policies and procedures.
  • Maintaining confidentiality of guest and company information.
  • Protecting company assets and upholding quality standards.
  • Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

  • High school diploma or *** equivalent is preferred.
  • No prior related work experience is required.
  • No supervisory experience is required.
  • No specific licenses or certifications are required for this role.
  • Must be able to stand, sit, or walk for extended periods.
  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Willingness to perform other reasonable job duties as requested.

Required Skills

  • Guest Services
  • Customer Service
  • Communication
  • Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

breifcase0-1 years

locationJeddah

3 days ago
Cashier

Cashier

The origin of the burger

SR 4,050 / Month dotFull-time

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

  1. Receive customer orders inside the restaurant or through takeout.
  2. Enter orders accurately through the point of sale system.
  3. Collect cash and electronic payments and deliver the invoice.
  4. Ensure the order's accuracy before delivering it to the customer.
  5. Coordinate with the kitchen to ensure the speed and quality of order execution.
  6. Effective communication with the work team and direct manager.
  7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
  8. Match cash and sales reports at the end of the shift.
  9. Report any financial discrepancies or operational notes to management.
  10. Professionally handle customer complaints and escalate them when necessary.
  11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

ItemRequirement
Educational QualificationHigh school diploma as a minimum
ExperiencePrevious experience in restaurants or as a cashier (preferred)
SystemsProficient in using point of sale systems and ordering applications
Work EnvironmentAbility to work in a fast-paced environment
AppearanceCommitment to cleanliness and professional appearance
Work HoursFlexibility to work in shifts and on weekends
AttireCommitment to the approved attire according to the nature of the job
LanguageProficient in reading and writing in Arabic

Fourth: Required Skills

  1. Speed and accuracy in entering orders.
  2. Communication and customer service skills.
  3. Ability to handle work pressure and peak times.
  4. Teamwork spirit.
  5. Good handling of financial amounts.

Fifth: Working Hours and Location

  • Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
  • Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

  1. Apologize to the customer professionally.
  2. Explain the reason for the delay.
  3. Follow up on the order with the kitchen immediately.
  4. Notify the manager when the allowed time is exceeded.
  5. Follow up on the order until delivery.

breifcase0-1 years

locationTayib Al Ism, Khamis Mushayt

about 1 month ago
ممثلة مبيعات -خميس مشيط I Salesperson - Khamis Mashit

ممثلة مبيعات -خميس مشيط I Salesperson - Khamis Mashit

📣 Job AdNew

Nice one

Full-time

About the Role

Nice One is looking for an enthusiastic and customer-centric Sales Associate to join their retail team in Khamis Mushait. This role plays a key part in driving in-store sales, delivering excellent customer service, and supporting daily store operations to achieve revenue and customer satisfaction goals. The role requires a proactive approach to customer service and contributing to the overall store performance.

Key Tasks and Responsibilities

  • Proactively greet and engage with customers to understand their needs, showcase products, explain features, and recommend suitable solutions to successfully close sales.
  • Achieve individual and store sales targets by increasing conversion rates, average transaction value, and maximizing units per transaction.
  • Provide outstanding customer service by responding promptly to inquiries, professionally handling returns and complaints, and ensuring necessary follow-up to guarantee customer satisfaction and encourage repeat business.
  • Maintain up-to-date product knowledge, including current promotions, pricing, and new arrivals, to support effective selling and upselling techniques.
  • Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
  • Support product visual merchandising standards by replenishing stock, organizing displays, and ensuring the sales floor remains clean, safe, and inviting at all times.
  • Assist with inventory management activities, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
  • Actively participate in store meetings, training sessions, and product briefings to continuously enhance selling skills and product knowledge.
  • Collaborate effectively with colleagues and management to support in-store promotions and events and foster a positive work environment.
  • Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines.

Qualifications and Requirements

  • High school diploma or equivalent is required.
  • A minimum of one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
  • Must possess legal authorization to work in the Kingdom of Saudi Arabia.

Required Skills

  • Excellent verbal communication and active listening skills to effectively engage with customers and build rapport.
  • A strong customer-centric orientation with a commitment to delivering a positive shopping experience.
  • Proficiency in basic arithmetic and cash handling, with comfort in using POS systems and mobile devices for sales transactions.
  • Ability to work effectively in a fast-paced retail environment, manage multiple customers simultaneously, and prioritize tasks efficiently.
  • Proven teamwork capabilities with a collaborative mindset and a willingness to support colleagues and store initiatives.
  • Meticulous attention to detail, punctuality, and reliable attendance.
  • Flexibility to work various shifts, including weekends and holidays, as required by store schedules.
  • Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is Khamis Mushait, and the company operates within the Riyadh region of Saudi Arabia. Nice One is committed to creating an inclusive work environment and welcomes applications from all qualified candidates, providing reasonable accommodations during the recruitment process upon request.

breifcase0-1 years

locationKhamis Mushayt

3 days ago
Guest Service Agent

Guest Service Agent

📣 Job AdNew

IHG Hotels & Resorts

Full-time

About the Role

IHG Hotels & Resorts is seeking a dedicated Guest Service Agent to ensure guests have memorable experiences from arrival. This role is central to creating seamless transactions, providing local insights, and anticipating guest needs to foster a welcoming atmosphere. The Guest Service Agent acts as the primary point of contact, significantly contributing to guest satisfaction and loyalty.

Key Responsibilities

  • Initiate memorable guest experiences with a welcoming approach.
  • Acknowledge IHG Rewards Club members and returning guests in person or via phone.
  • Process guest bookings, manage reservations, and handle payments.
  • Ensure efficient and seamless check-in and check-out procedures.
  • Anticipate guest needs and offer tailored recommendations to enhance their stay.
  • Serve as a trusted point of contact for guest inquiries, including billing and local recommendations.

Qualifications and Requirements

  • Strong communication skills for effective guest interaction regarding concerns and feedback.
  • Excellent problem-solving abilities to address guest issues and create positive outcomes.
  • Fluency in the local language is essential.
  • Literacy and tech-savviness, including reading, writing, basic mathematics, and computer skills.
  • Experience: 0-1 year.

Required Skills

  • Communication
  • Problem-solving
  • Reading comprehension
  • Writing proficiency
  • Basic mathematical skills
  • Computer literacy

Work Environment and Location

This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. IHG Hotels & Resorts is committed to fostering inclusive teams where diversity is valued. The company provides a supportive environment focused on colleague wellbeing.

Application Encouragement

Candidates who may not meet every single requirement but believe they would be a strong fit for this role are encouraged to apply.

breifcase0-1 years

locationAl Khobar

3 days ago
Receptionist

Receptionist

📣 Job Ad

Kempinski Hotels

Full-time
Join the Kempinski family as a Spa Receptionist!
At Kempinski Hotels, we pride ourselves on delivering the finest in European hospitality standards. We are looking for a dedicated Spa Receptionist to join our team at Kempinski The Spa in Al Khobar, Saudi Arabia.

Role Overview: As a Spa Receptionist, you will be responsible for all reception duties in the spa, ensuring each guest is given a warm welcome and receives the utmost care. This role serves as a stepping stone for those aspiring for leadership positions in spa operations.

Key Responsibilities:
  • Oversee the reception area, including food and beverage offerings, retail, maintenance, and housekeeping.
  • Respond to guest bookings and queries professionally.
  • Promote and upsell spa services and retail products.
  • Follow the Spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.
  • Maintain knowledge of spa treatments, services, and products to advise guests appropriately.
  • Record reservations and manage appointment schedules.
  • Perform confirmation calls and check guests in and out, adhering to payment and cash handling procedures.
  • Manage client profiles and prepare daily reports in accordance with SOP.
  • Stay informed on resort activities and promote them to guests.
  • Handle guest queries and complaints efficiently and professionally.
  • Ensure the working environment is clean and organized.
  • Monitor supplies and towels, ensuring readiness for guests.

Join us at Kempinski Hotels
If you are passionate about providing excellent service and are looking for a dynamic role in an esteemed luxury hotel, we encourage you to apply and become part of our evolving family.

breifcase0-1 years

locationAl Khobar

24 days ago
Customer Service Specialist

Customer Service Specialist

📣 Job AdNew

Nutrition

Full-time

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

  • Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
  • Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
  • Manage and resolve customer complaints with patience and empathy.
  • De-escalate challenging customer interactions and provide solutions aligned with company policies.
  • Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
  • Ensure all communications align with the company's tone, policies, and service standards.
  • Maintain consistency in communication style and case handling.
  • Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
  • Escalate complex cases to appropriate teams following defined workflows.
  • Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
  • Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

  • Minimum of 1 year of experience in Customer Service or Customer Support roles.
  • Fluent in English, both spoken and written.
  • Strong communication and interpersonal skills for effective customer engagement.
  • High emotional intelligence and the ability to handle difficult customers with patience and understanding.
  • A problem-solving mindset with a focus on achieving customer satisfaction.
  • Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

  • Customer Service and Customer Support expertise.
  • Effective Communication and Interpersonal Skills.
  • High Emotional Intelligence.
  • Problem-solving capabilities.
  • Multitasking proficiency.
  • Proficiency in CRM systems, ticketing tools, or customer support platforms.
  • Experience managing conversations across phone, live chat, and social media platforms.
  • Familiarity with tracking tools such as Google Sheets or internal dashboards.
  • Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

breifcase0-1 years

locationMakkah

3 days ago
Sales Associate

Sales Associate

📣 Job AdNew

Godiva Chocolatier

Full-time

About the Role

Godiva Chocolatier announces its need to hire a committed and customer-service-oriented Sales Assistant to join its team in Jeddah and Riyadh. The Sales Assistant will effectively contribute to creating a welcoming and distinguished experience for guests, while maintaining Godiva's distinguished reputation by providing exceptional service, preparing high-quality beverages, and assisting in food presentation. This role is an excellent opportunity for individuals passionate about customer service and luxury chocolates.

Key Tasks and Responsibilities

  • Prepare and serve a variety of coffee and tea beverages with meticulous attention to quality and presentation.
  • Receive and process customer orders accurately and efficiently.
  • Provide informed menu recommendations and answer customer inquiries regarding food and beverages.
  • Maintain a high level of cleanliness and organization within the workspace and dining areas.
  • Handle cash and credit card transactions accurately, ensuring the correctness of all payments.
  • Collaborate effectively with team members to ensure smooth operations, especially during peak hours.
  • Assist in preparing and cleaning the dining area, including restocking necessary supplies.

Qualifications and Experience

  • Previous experience in a Sales Assistant, Barista, or Waiter role is preferred.
  • Proven ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
  • Flexibility to work various shifts, including weekends and holidays, as per operational needs.

Required Skills

  • Exceptional customer service skills, characterized by friendliness and positivity.
  • Strong communication and interpersonal skills for effective interaction with guests and the team.
  • Proficiency in beverage preparation and food presentation.
  • Ability to handle cash transactions and process payments.
  • Strong commitment to teamwork and collaboration.

Job Details

Company: Godiva Chocolatier

Job Type: Full-time

Experience Required: 0-1 year

Locations: Jeddah, Makkah Al-Mukarramah, Riyadh, Saudi Arabia.

If you are looking to join our team and contribute to providing an exceptional guest experience, we encourage you to apply.

breifcase0-1 years

locationMakkah

3 days ago
Front House

Front House

📣 Job AdNew

Longevity Wellness Hub

Full-time

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

  • Serve as the initial point of contact for all guests, extending a warm and professional greeting.
  • Efficiently manage guest check-in and check-out procedures.
  • Maintain a consistently welcoming and professional atmosphere within the reception area.
  • Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
  • Schedule and confirm appointments for various wellness services and sessions.
  • Provide clear and comprehensive information regarding services, membership options, and upcoming events.
  • Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
  • Ensure the reception area is always clean, organized, and presentable.
  • Handle payment transactions accurately and manage basic administrative tasks.
  • Facilitate the smooth flow of guests through their scheduled sessions and activities.
  • Actively promote upcoming programs and community events to guests.
  • Gather guest feedback to contribute to service improvement initiatives.
  • Assist with various front-of-house operational needs as they arise.
  • Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

  • Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
  • Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
  • Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
  • Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
  • Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
  • Proficiency in using scheduling systems, basic office software, and payment processing tools.
  • A high level of professionalism, reliability, and meticulous attention to detail.
  • Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
  • Fluency in English is essential.
  • Arabic language skills are highly beneficial for effectively serving our local guest base.
  • Willingness and ability to work on-site in Jeddah.
  • Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

  • Interpersonal Skills
  • Interpersonal Communication
  • Verbal Communication
  • Written Communication
  • Customer Service
  • Hospitality
  • Problem Solving
  • Guest Care
  • Presentations
  • Scheduling Systems
  • Basic Office Software Proficiency
  • Payment Processing Tools
  • Attention to Detail
  • Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

breifcase0-1 years

locationMakkah

3 days ago