Customer Service Manager - Central RegionJoin Aljabr Rent a Car as a Customer Service Manager for the Central Region, where you will play a pivotal role in ensuring operational excellence and customer satisfaction. We pride ourselves on setting market-leading standards in vehicle rental services in Saudi Arabia.
Key Responsibilities:- Oversee daily operations and guide customer service agents in their tasks.
- Monitor the status of substitute vehicles and ensure timely solutions for customers.
- Visit clients to resolve any ongoing disputes.
- Manage requests sent by customer service staff and coordinate with relevant departments.
- Work closely with the collections department regarding retrieved vehicles and contract statuses.
- Facilitate contract closures in the system.
- Ensure damages are logged to client accounts in the system.
- Collaborate with maintenance and accident management teams.
- Prepare discount notices in coordination with responsible customer service agents.
- Track inventory statuses of vehicles sent by the operations department.
- Perform additional tasks as assigned to the customer service department.
Languages Required:- Fluency in Arabic (written and spoken).
- Proficiency in English (written and spoken).
Skills Required:- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving abilities.
- Teamwork and collaboration proficiency.
- Time management and multitasking skills.
