Customer services manager Jobs in Saudi Arabia

• Lead customer service representatives in providing technical support.
• Manage client relationships to ensure high satisfaction levels.
• Develop and implement procedures for resolving issues.
• Guide and train team members on resolving technical problems.
• Collaborate with internal teams for customer success strategies.
• Stay updated on geospatial technology trends.
• Create and maintain documentation for support processes.
• Oversee team performance to meet service level agreements.

• Master’s degree in Geospatial Information or related field.
• Professional certifications in Geospatial Technology (*, ESRI Technical Certification).
• Experience in customer service management, preferably in the geospatial industry.

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple projects.
• Proficiency with geospatial software such as ESRI or ArcGIS.
• Collaborative teamwork skills.

• Managing Customer Service operations to ensure top-tier performance and service quality.
• Leading, coaching, and mentoring staff to cultivate a high-performance culture.
• Continuous process improvement for increased efficiency and compliance.
• Implementing management tools and ensuring accurate invoicing and revenue recognition.
• Collaborating with cross-functional teams to foster business growth and improvement.
• Conducting regular reviews of order management, inventory availability, and customer inquiries.
• Ensuring compliance with export control and international trade regulations.
• Managing customer communications and maintaining proactive order status updates.

• A Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.
• 5–10 years of experience in relevant roles including strong leadership experience.
• Proficiency in ERP and CRM systems, with a solid understanding of supply chain operations.

Job Title:
Investor Relations and Events Manager

Work Location:
Riyadh

Job Description:
We are looking for a professional leadership personality with high communication and relationship-building skills to fully manage and organize the Investor Club's events and evenings, attracting investors and entrepreneurs, and creating a unique experience for attendees, with the ability to manage events professionally and achieve continuous growth in the network of relationships and memberships.

Tasks and Responsibilities:

• Full supervision of organizing and managing the Investor Club's events and evenings.
• Welcoming guests and investors and building long-term professional relationships with them.
• Attracting new investors and businessmen to attend events and join the club.
• Coordinating with speakers, partners, sponsors, and participating projects.
• Managing the events schedule and ensuring they are executed professionally and with high quality.
• Following up with attendees and communicating with them before and after events.
• Supervising the organizing team and ensuring the site and services are ready.
• Preparing periodic reports on the results of the events, attendance numbers, and resulting partnership opportunities.
• Developing new ideas for events and investment programs to increase interaction and growth.
• Representing the club professionally in front of investors, partners, and various entities.
• Following up on memberships and public relations and activating the club's communication network.

Required Qualifications:

• Social and articulate personality with a strong presence.
• Experience in event management, public relations, or business development.
• High ability in persuasion, negotiation, and relationship building.
• Excellent communication and customer service skills.
• Ability to work under pressure and organize multiple tasks simultaneously.
• Preferably having a network of relationships with investors and entrepreneurs within Saudi Arabia.
• Proficiency in using WhatsApp, communication platforms, and organizational and follow-up tools.

Benefits:

• Working in a professional investment environment with a strong network of relationships.
• Opportunities for growth and career expansion.
• Performance-related bonuses and incentives linked to event management success.
• Direct presence in the investors and entrepreneurs community.