Join BAE Systems Saudi Arabia as a Geospatial Customer Service Manager!As part of our commitment to the Saudi National Agenda, this pivotal role involves managing a team dedicated to supporting clients utilizing geospatial software and solutions. Your leadership will ensure customer satisfaction and foster strong client relationships.
Key Responsibilities:- Lead customer service representatives in providing technical support.
- Manage client relationships to ensure high satisfaction levels.
- Develop and implement procedures for resolving issues.
- Guide and train team members on resolving technical problems.
- Collaborate with internal teams for customer success strategies.
- Stay updated on geospatial technology trends.
- Create and maintain documentation for support processes.
- Oversee team performance to meet service level agreements.
Qualifications:- Master’s degree in Geospatial Information or related field.
- Professional certifications in Geospatial Technology (*, ESRI Technical Certification).
- Experience in customer service management, preferably in the geospatial industry.
Required Skills:- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to prioritize and manage multiple projects.
- Proficiency with geospatial software such as ESRI or ArcGIS.
- Collaborative teamwork skills.
In return, we offer a competitive salary, rent-free accommodation, access to recreation facilities, and generous leave and travel allowances. Upon employment in Saudi Arabia, there is an opportunity for family joining in the future, alongside a comprehensive healthcare scheme.
