Customer services manager Jobs in Saudi Arabia

Join Our Team as a Customer Service Manager - Order Fulfillment!
At Beckman Coulter Diagnostics, a part of Danaher Corporation, we're looking for a talented Customer Service Manager to oversee our Customer Service Department and support the commercial growth in the Saudi market. This position offers a unique opportunity to lead a high-performance team and drive service quality for our customers.

Key Responsibilities:

• Oversee daily Customer Service operations to ensure optimal performance and service quality.
• Lead, coach, and mentor Customer Service Associates to foster a collaborative work environment.
• Continuously improve departmental processes for enhanced efficiency and compliance.
• Implement Daily Management tools and collaborate with cross-functional teams to support business growth.
• Ensure timely and accurate order processing, invoicing, and customer communication.
• Conduct customer site visits to understand operational needs and order management.
• Ensure adherence to export control regulations and monitor credit status.

Qualifications:

• Bachelor’s degree in Business Administration or related field.
• 5–10 years of experience in customer service or supply chain management.
• 3–5 years of proven leadership experience.
• Strong knowledge of order-to-cash processes and proficiency in ERP systems.

Preferred Skills:

• Experience in Healthcare or Diagnostics industries.
• Continuous improvement methodologies background.
• Strong communication skills in English and Arabic.

Join our winning team today and make an impact in the science and technology sectors!

Job Objective:
Lead and manage the customer service department to ensure an exceptional customer experience while enhancing customer satisfaction and retention in alignment with organizational goals.

Responsibilities:

• Direct supervision of the customer service team and organizing work schedules.
• Develop and continuously improve customer service policies and procedures.
• Monitor key performance indicators (KPIs) and measure customer satisfaction levels.
• Handle complaints and escalations professionally and promptly.
• Train and develop the team to enhance their competencies.
• Prepare regular reports for senior management.
• Coordinate with other departments to ensure a seamless customer experience.
• Propose innovative solutions to improve service and increase loyalty.

Qualifications and Requirements:

• Bachelor's degree in Business Administration or a related field.
• Experience of 3-5 years in customer service, including supervisory experience.
• Strong leadership and organizational skills.
• Excellent communication skills in Arabic and English.
• Ability to handle work pressure and make decisions.
• Proficient in using CRM systems and computer applications.

Personal Skills:

• Fluency and good presentation skills.
• Quick problem-solving abilities.
• Proactive attitude.
• Attention to detail.

We are looking for a Customer Service Supervisor to join our team, to oversee all customer service channels and ensure the delivery of a seamless and distinguished experience for customers.

🔹 Tasks and Responsibilities:

• Supervising the customer service team and ensuring compliance with quality standards.

• Following up on customer inquiries and complaints and resolving them promptly and professionally.

• Training and developing the team to enhance communication and problem-solving skills.

• Preparing and analyzing regular reports on team performance and customer satisfaction levels.

• Coordinating with other departments to ensure a comprehensive experience for customers and improve processes.

• Proposing initiatives to improve customer experience and elevate service levels.

🔹 Required Qualifications:

• Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.

• At least 3 years of experience in customer service, preferably in the restaurant or hospitality sector.

• Supervisory experience of no less than one year.

• Fluency in English

• 🔹 Required Skills:

• • Strong verbal and written communication skills.

  • Ability to solve problems and make decisions quickly and effectively.

  • Leadership skills and team management.

  • Proficiency in using Customer Relationship Management systems and data analysis.

  • High organization and ability to work under pressure.