Hotel receptionist Jobs in Saudi Arabia

• Register and process check-ins and check-outs for guests, ensuring a smooth experience.
• Efficiently handle guest information and maintain computer records.
• Perform cashiering duties, manage foreign exchange transactions, and conduct night audits.
• Provide exceptional customer service – responding promptly to all guest inquiries.
• Resolve guest complaints and ensure to liaise with other departments for efficient follow-ups.
• Maintain security by managing issuance of room key cards and handling safe deposit boxes.
• Keep the front office area clean and organized.
• Communicate vital shift information to ensure a well-run operation.
• Understand hotel procedures around rates, segmentation, and promotions.

• Professionally greet and check-in guests, ensuring a seamless and efficient arrival process.
• Address guest inquiries, requests, and complaints with utmost professionalism and urgency.
• Execute check-out procedures, including accurate billing and secure payment collection.
• Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly.
• Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information.
• Manage reservations, room allocations, and special requests with precision.
• Uphold the highest standards of organization and cleanliness at the front desk area.
• Perform essential administrative tasks, including generating reports.
• Collaborate effectively with team members to consistently deliver superior service standards.
• Adhere strictly to all hotel policies, procedures, and safety protocols.

• Diploma or degree in Hotel Management or related field.
• Customer service experience, particularly in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in hotel management software (Opera preferred) and Microsoft Office suite.
• Ability to multitask in a fast-paced environment.
• Fluency in English; knowledge of additional languages is a plus.

• Deliver exceptional reception services for Guests from check-in through check-out.
• Complete audits and ensure efficient procedures are followed.
• Maintain communication with Front Office Manager and Reception Supervisors regarding Guest feedback.
• Utilize up-selling techniques to maximize room occupancy.
• Work in compliance with hotel security and health regulations.
• Attend training meetings and assist with team development.

• Previous experience in a customer-focused environment.
• High school diploma or equivalent.
• Strong communication skills and a positive attitude.
• Commitment to delivering high-quality customer service.
• Able to work independently and as part of a team.

• Greet and assist guests throughout the booking process with personalized service.
• Represent Stella Stays, leaving a memorable first impression.
• Register guests and guide them through digital check-in/check-out procedures.
• Respond to and resolve guest issues positively and promptly.
• Support the guest experience and assist new team members.
• Prepare training materials and facilitate community meetings.
• Maintain cleanliness and organization of units.
• Manage inventory, supplies, and equipment.
• Collaborate with various teams to enhance guest satisfaction.

• High school diploma or equivalent; further education in hospitality preferred.
• Proven experience in customer service, focused on delivering excellence.
• Excellent communication skills in English and Arabic.
• Strong organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.
• Basic computer skills, including Microsoft Office.
• A passion for the hospitality industry.

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and check-out procedures: Managing check-in and check-out processes accurately and swiftly.

3. Responding to inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing reservations: Handling the booking system, confirming and modifying reservations as needed.

5. Problem-solving: Addressing complaints and issues in a professional manner to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as room service and housekeeping to ensure a comfortable experience for guests.

7. Keeping records: Accurately recording necessary information such as guest details and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Basic computer skills.

- Previous experience in the hospitality field is preferred.

- Excellent English language skills.