Inquiry Clerk Jobs for Fresh Graduates in Saudi Arabia

About the Role

IHG Hotels & Resorts is seeking a dedicated Guest Service Agent to ensure guests have memorable experiences from arrival. This role is central to creating seamless transactions, providing local insights, and anticipating guest needs to foster a welcoming atmosphere. The Guest Service Agent acts as the primary point of contact, significantly contributing to guest satisfaction and loyalty.

Key Responsibilities

• Initiate memorable guest experiences with a welcoming approach.
• Acknowledge IHG Rewards Club members and returning guests in person or via phone.
• Process guest bookings, manage reservations, and handle payments.
• Ensure efficient and seamless check-in and check-out procedures.
• Anticipate guest needs and offer tailored recommendations to enhance their stay.
• Serve as a trusted point of contact for guest inquiries, including billing and local recommendations.

Qualifications and Requirements

• Strong communication skills for effective guest interaction regarding concerns and feedback.
• Excellent problem-solving abilities to address guest issues and create positive outcomes.
• Fluency in the local language is essential.
• Literacy and tech-savviness, including reading, writing, basic mathematics, and computer skills.
• Experience: 0-1 year.

Required Skills

• Communication
• Problem-solving
• Reading comprehension
• Writing proficiency
• Basic mathematical skills
• Computer literacy

Work Environment and Location

This full-time position is based in Al Khobar, Eastern Province, Saudi Arabia. IHG Hotels & Resorts is committed to fostering inclusive teams where diversity is valued. The company provides a supportive environment focused on colleague wellbeing.

Application Encouragement

Candidates who may not meet every single requirement but believe they would be a strong fit for this role are encouraged to apply.

About the Role

Kempinski Hotels is seeking a dedicated Doorman to join the Rooms Division, specifically within the Front Office & Guest Services department. This full-time position is based in Al Khobar, Saudi Arabia. The Doorman is responsible for creating a positive first impression for guests, ensuring their arrival is met with warmth and efficiency.

Role Objective

The primary objective of this role is to provide a friendly and caring welcome to all guests at the hotel entrance, adhering to Kempinski's service standards. By ensuring guest satisfaction from the moment of arrival, the Doorman contributes to the overall guest experience and the hotel's reputation.

Key Responsibilities

• Welcome guests upon arrival in a friendly and caring manner, opening the hotel door in accordance with Kempinski standards.
• Assist guests by opening car doors and providing efficient luggage assistance, transporting it to the hotel.
• Handle guest requests politely and efficiently, such as calling a taxi or providing directions, referring complex requests to the relevant staff.
• Maintain up-to-date knowledge of hotel products and services, as well as relevant tourist and business traveling information.
• Control traffic flow at the hotel entrance to prevent vehicles from blocking access.
• Hoist and lower the hotel flags according to established hotel procedures.
• Maintain the cleanliness and tidiness of the hotel's main entrance area.
• Perform any other duties as assigned by their Supervisor or Manager.
• Undertake additional responsibilities and tasks as required by the business and hotel needs.

Qualifications and Requirements

• 0-1 years of experience in a similar role or customer-facing position is preferred.
• A commitment to upholding high service standards.
• Ability to work effectively in a dynamic hotel environment.
• Willingness to perform a variety of tasks to ensure guest satisfaction.

Required Skills

• Exceptional guest service skills, focused on creating a welcoming atmosphere.
• Proficiency in providing luggage assistance.
• A strong understanding of customer satisfaction principles.
• Ability to manage and control traffic flow effectively.
• Skills in maintaining the cleanliness and tidiness of designated areas.

Work Details

This is a full-time position located in Al Khobar, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience.

About the Role

Marriott Executive Apartments in Al Khobar, Saudi Arabia, is seeking an F&B Service Expert (Dry) to join their team. This full-time, non-management position is focused on creating memorable guest experiences by delivering a wide range of services to ensure guests thoroughly enjoy their dining experience. As an F&B Service Expert, you will take initiative and contribute to every aspect of the guest's meal, from preparation to service and interaction, ensuring guest satisfaction and a seamless dining journey.

Key Responsibilities

• Deliver a wide range of services to ensure guests enjoy their meals and dining experience.
• Take initiative in providing exceptional guest service.
• Set tables to prepare for guest service.
• Communicate effectively with the kitchen staff.
• Interact with and serve guests in a professional and welcoming manner.
• Maintain cleanliness of work areas and supplies.
• Ensure all guest transactions feel like an integral part of the overall experience.
• Contribute to creating a safe workplace environment.
• Adhere to company policies and procedures.
• Uphold quality standards in all aspects of service.
• Maintain a professional uniform, personal appearance, and communication style.
• Stand, sit, or walk for extended periods, including moving over sloping, uneven, or slippery surfaces.
• Read and visually verify information on menus.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance, and up to 50 pounds with assistance.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested to ensure guest and business success.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• At least 1 year of related work experience is preferred.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Service
• Food and Beverage Service

Work Environment and Details

This is a full-time, non-management position located at Building No 7791 Prince Hammoud Bin Abdul Aziz Street, Al Khobar, Saudi Arabia. The role requires adherence to Marriott's high standards in service, presentation, and guest interaction. Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of its associates and fostering an environment of inclusion and non-discrimination.

• Administrative Assistant
• Data Entry

About the Role

Alkayan United is looking for individuals to join its team and contribute to providing excellent customer service and organizing work. This role is within the Azizia Mall project in Jeddah, on Sabeen Road. We are looking for people with the ability to interact with customers, organize appointments, and effectively manage their visits, ensuring a positive experience for all visitors.

Key Tasks and Responsibilities

• Receive customers and visitors in a professional and friendly manner.
• Organize appointments and manage customer visit schedules with the sales team.
• Answer phone calls and transfer them to the relevant departments.
• Record customer and employee data in the system.
• Maintain the cleanliness and orderliness of the reception area.
• Encourage activities and interactions within the center.

Qualifications and Requirements

• High school diploma as a minimum; a diploma or university degree in management or marketing is preferred.
• Previous experience in customer reception or customer service is preferred, especially in the real estate sector.
• Proficiency in computer use and Microsoft Office programs.
• A good understanding of the real estate sector is an added advantage.

Essential Skills

• Excellent communication skills and an engaging presence.
• Strong customer service ability.
• Effective sales support skills.
• Proficiency in record keeping.
• Skill in handling phone calls.
• Ability to maintain order and tidiness.
• Excellent active listening skills.
• Enthusiasm and a positive attitude.
• Strong computer skills, including proficiency in Microsoft Office.
• Adaptability and ability to work under pressure.

Work Environment and Location

The workplace is located in Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia, within the Azizia Mall project. The nature of the work is full-time.

About the Role

Jumeirah is seeking a dedicated Service One Agent, who must be a Saudi National, to join the team at Jumeirah Jabal Omar in Makkah. This role is integral to delivering Jumeirah's service standards and ensuring guests have memorable experiences. As a Service One Agent, you will serve as the main point of contact for guests, managing various inquiries and requests to facilitate a smooth and enjoyable stay. This position offers an opportunity for individuals passionate about hospitality to develop their careers with a luxury hospitality brand.

Context and Location

Jumeirah Jabal Omar Makkah is located near Masjid Al Haram and offers a combination of comfort, connectivity, and Arabian hospitality. The hotel features four towers, multiple dining venues, retail outlets, a fitness center, an executive lounge, and meeting facilities, with views of the Grand Mosque. The Service One Agent plays a key role in maintaining the hotel's commitment to guest service in this significant location.

Key Responsibilities

• Respond to all internal and external calls efficiently, following the hotel's standard greeting and communication protocols.
• Assist guests with inquiries regarding hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with departments such as Housekeeping, Engineering, Concierge, and Food & Beverage to ensure timely fulfillment of guest requests.
• Communicate effectively to support internal operations and guest satisfaction.
• Assist in managing guest complaints by providing information and escalating issues to the appropriate personnel when necessary.

Qualifications and Requirements

• A minimum of Secondary Education is required.
• Fluency in English is essential for effective communication.
• Experience required is 0-1 year.

Required Skills

• Strong problem-solving abilities to address guest needs and operational challenges.
• Effective decision-making skills for efficient and professional handling of situations.
• Excellent verbal and written communication skills for interacting with guests and colleagues.

Compensation and Benefits

This is a full-time position based in Makkah, Saudi Arabia. An attractive salary will be offered, paid in Saudi Riyals (SAR). In addition to remuneration, Jumeirah provides benefits including food and beverage benefits, reduced hotel rates across Jumeirah properties globally, leave and healthcare packages, flights home, and other employee benefits.

• Provide administrative support to ensure efficient operation of the office.
• Assist in managing schedules, communications, and fulfilling administrative tasks.
• Collaborate with colleagues to foster a productive work environment.

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

• Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
• Taking initiative to address guest requests and operational needs proactively.
• Completing necessary reports and administrative tasks related to guest services.
• Sharing information about the local area to enhance the guest experience.
• Ensuring all guest interactions and transactions are handled professionally.
• Contributing to a safe work environment by adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

• Deliver a warm welcome: Greet guests upon their arrival and complete the check-in process, which includes verifying their details, assigning rooms, issuing keys, and assisting with welcome materials or bell service.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide hotel and local knowledge: Demonstrate thorough knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Address guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Le Meridien Hotels & Resorts in Mecca, Saudi Arabia, is seeking a General Cashier to join its Finance and Accounting team. This role plays a vital part in maintaining the financial integrity and smooth operation of the hotel's cash handling processes. The General Cashier will be responsible for ensuring accuracy in financial records, managing cash and cash equivalents, and adhering to all company policies and procedures.

This is a contract, non-management position offering a full-time work schedule. The ideal candidate will possess a keen eye for detail and a commitment to professionalism, contributing to the esteemed reputation of Le Meridien Hotels & Resorts, a brand inspired by the glamorous age of travel and the European spirit of enjoying the good life.

Key Tasks and Responsibilities

• Verify figures, postings, and documents to ensure they are accurate, properly allocated, and correctly coded.
• Organize, secure, and maintain all files, records, cash, and cash equivalents in accordance with policies and procedures.
• Record, store, and/or analyze computerized financial information.
• Classify, record, and summarize numerical and financial data to compile and keep financial records, using journals and ledgers, and/or computers.
• Complete period-end procedures and reports as specified.
• Audit cashiers' accounts periodically in accordance with Standard Operating Procedures (SOPs).
• Maintain and distribute, record petty cash, cashiers' checks, and travelers' checks.
• Document, manage, and communicate all cash variances and their disposition in accordance with Standard Operating Procedures (SOPs).
• Serve as the point of contact between the establishment and armored car services or primary bank.
• Participate in internal, external, and regulatory audits and ensure compliance with SOPs.
• Follow all company policies and procedures.
• Ensure that uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect the company's assets.
• Protect the privacy and security of guests and colleagues.
• Speak with others in a clear and professional manner.
• Develop and maintain written and verbal communication with co-workers, supervisors, and guests using a clear and professional manner.
• Answer the telephone using appropriate etiquette.
• Ensure colleagues understand their tasks.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Proficiency in financial and accounting principles and practices.

Job Details

This is a full-time contract, non-management position. The work location is in Mecca, Saudi Arabia, and remote work is not available.

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

• Serve as the initial point of contact for all guests, extending a warm and professional greeting.
• Efficiently manage guest check-in and check-out procedures.
• Maintain a consistently welcoming and professional atmosphere within the reception area.
• Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
• Schedule and confirm appointments for various wellness services and sessions.
• Provide clear and comprehensive information regarding services, membership options, and upcoming events.
• Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
• Ensure the reception area is always clean, organized, and presentable.
• Handle payment transactions accurately and manage basic administrative tasks.
• Facilitate the smooth flow of guests through their scheduled sessions and activities.
• Actively promote upcoming programs and community events to guests.
• Gather guest feedback to contribute to service improvement initiatives.
• Assist with various front-of-house operational needs as they arise.
• Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

• Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
• Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
• Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
• Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
• Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
• Proficiency in using scheduling systems, basic office software, and payment processing tools.
• A high level of professionalism, reliability, and meticulous attention to detail.
• Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
• Fluency in English is essential.
• Arabic language skills are highly beneficial for effectively serving our local guest base.
• Willingness and ability to work on-site in Jeddah.
• Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

• Interpersonal Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Customer Service
• Hospitality
• Problem Solving
• Guest Care
• Presentations
• Scheduling Systems
• Basic Office Software Proficiency
• Payment Processing Tools
• Attention to Detail
• Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

• Oversee daily operations and guest services in the front office.
• Handle check-ins and check-outs with accuracy and efficiency.
• Resolve guest complaints promptly and effectively.
• Coordinate with other departments to ensure a seamless guest experience.
• Maintain high standards of grooming and professionalism at all times.
• Perform cashiering duties and manage guest information securely.

• Open to Saudi Nationals only.
• Entry-level candidates are encouraged to apply, including fresh graduates.
• Basic English communication skills are required.
• Strong interpersonal and team collaboration abilities.
• A flexible approach to working hours.
• Passion for the hospitality industry and guest service excellence.

• Assist the sales team in daily activities and customer follow-ups.
• Coordinate test drives, vehicle deliveries, and customer appointments.
• Maintain sales records and assist in reporting sales performance.
• Welcome and assist visitors and customers in a professional manner.
• Answer incoming calls, redirect queries, and take messages accurately.
• Manage the showroom reception area to maintain a clean and organized environment.
• Provide general information to customers regarding products, services, and showroom procedures.
• Prepare and maintain documents, forms, and internal correspondence.
• Assist with data entry, filing, and updating of customer and vehicle records.
• Coordinate with other departments such as finance, marketing, and service for smooth workflow.
• Support inventory checks and stock updates in collaboration with showroom and logistics teams.
• Assist in organizing showroom events, promotions, and campaigns.
• Ensure prompt and professional responses to customer queries.
• Support complaint resolution and escalate issues when necessary.

• Diploma or Bachelor's degree in Business, Marketing, or a related field preferred.
• Good communication and interpersonal skills.
• Proficiency in Microsoft Office.
• Strong organizational and coordination abilities.
• English proficiency is preferred.
• Eligible for Tamheer Program.

About the Role

Le Meridien Hotels & Resorts is looking for a General Cashier to join their team in Mecca, Saudi Arabia. This contract position is suitable for individuals with 0-1 year of experience seeking to build a career in finance and accounting within the hospitality sector. The role involves accurate record-keeping and ensuring smooth cashier operations.

Key Responsibilities

• Verify figures, postings, and documents to ensure they are correct in accordance with accounting procedures, accuracy of arithmetic, and proper codes.
• Organize, secure, and maintain all files and records, cash and cash equivalents in accordance with policies and procedures.
• Record, store, retrieve and/or analyze computerized financial information.
• Classify, code, and summarize numerical and financial information to compile and keep financial records, using journals, ledgers, and/or computers.
• Complete period-end closing procedures and reports.
• Review cashiers' work on a regular basis in accordance with Standard Operating Procedures (SOPs).
• Manage, disburse, and record petty cash, cashier floats, and change funds.
• Document, manage, and communicate all cash variances and take necessary actions in accordance with Standard Operating Procedures (SOPs).
• Act as a liaison between the establishment and the cash transport service or main banking institution.
• Participate in internal, external, and regulatory audits and ensure compliance with Standard Operating Procedures (SOPs).
• Follow all company policies and procedures.
• Ensure a consistent, uniformed, and professional appearance and personal hygiene.
• Maintain the confidentiality of company information.
• Protect the company's assets.
• Protect the privacy and security of guests and colleagues.
• Speak to others in a clear and professional manner.
• Prepare and review written documents accurately and completely.
• Answer the telephone using appropriate professional etiquette.
• Ensure colleagues understand their job duties.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Core Competencies

• Financial record keeping.
• Arithmetic accuracy.
• Computerized financial information management.
• Classification and coding of financial data.
• Period-end closing procedures.
• Auditing.
• Petty cash management.
• Documenting cash variances and taking action.
• Communicating with banking institutions.
• Participating in audits.
• Adherence to company policies.
• Professional appearance.
• Confidentiality.
• Asset protection.
• Guest and colleague privacy and security.
• Clear and professional communication.
• Accurate and complete document preparation and review.
• Telephone etiquette.
• Teamwork.
• Positive working relationships.
• Problem-solving.
• Ability to lift and carry objects weighing up to 10 pounds.

Job Details

This is a full-time, non-supervisory, contract position located in Mecca, Saudi Arabia. On-site work.