Office Manager Jobs in Saudi Arabia

About the Role

Jeeny, a mobile application focused on making daily commuting and transportation accessible, affordable, and flexible, is seeking a dynamic Planning & Performance Manager. This role is critical in enabling Jeeny's business teams to optimize decision-making, strategic planning, and performance management across all operational markets. Reporting directly to the CFO, the Planning & Performance Manager will lead a team of two analysts to drive efficiency and strategic alignment within the organization. The position involves overseeing end-to-end performance tracking, financial planning, and strategic reporting to ensure ridehailing operations function at peak efficiency, aligned with business objectives, while also fostering team growth.

Key Responsibilities

• Lead the development and management of quarterly and monthly budgets, including topline and bottom-line financial targets.
• Establish clear quarterly and monthly Key Performance Indicator (KPI) targets for business operations.
• Identify and analyze performance gaps against targets, collaborating with business teams to implement gap closure initiatives.
• Establish and maintain regular communication between business teams and leadership to monitor progress, including weekly performance calls and month-end retrospective meetings.
• Partner with business teams to facilitate informed decision-making on strategic and operational matters.
• Develop and maintain visibility of L0, L1, and L2 KPIs at appropriate frequencies for all business teams.
• Proactively track L1 and L2 KPIs to identify opportunities for improving L0 KPIs and overall operational performance.
• Develop business and financial models in response to ad-hoc requests from cross-functional stakeholders.
• Lead, mentor, and develop a team of strategy, planning, and performance analysts, setting objectives, managing performance, and cultivating a collaborative team culture.
• Collaborate cross-functionally with various departments to enhance overall operational efficiency and effectiveness.

Qualifications and Requirements

• Bachelor of Science (BSc) or Bachelor of Arts (BA) degree in Business Administration, Marketing, Finance, Data Analytics, or a closely related field. A Master of Science (MSc), Master of Arts (MA), or Master of Business Administration (MBA) is considered a strong asset.
• A minimum of 4 years of compulsory experience in Business Finance, Strategy, or Planning roles.
• Demonstrated experience in team management is a mandatory requirement.
• Strong presentation skills, capable of conveying complex information clearly and effectively.
• Fluent in written and spoken English.

Required Skills

• Expert proficiency in Microsoft Excel and PowerPoint.
• Skilled in utilizing data visualization software to present insights effectively.
• Strong expertise in automation and the application of Artificial Intelligence (AI) in business processes.
• Excellent written and verbal communication skills.
• Analytical mind with a strong aptitude for problem-solving.
• Proven ability to lead quarterly and monthly budget development.
• Capability to create quarterly and monthly KPI targets.
• Proficiency in outlining performance gaps and developing bridging initiatives with business teams.
• Experience in establishing communication cadences between business teams and leadership.
• Adept at partnering with business teams to support key decision-making.
• Skilled in creating visibility for L0, L1, and L2 KPIs.
• Ability to proactively identify opportunities for L0 KPI improvement through L1 and L2 KPI tracking.
• Experience in developing business and financial models for ad-hoc requests.
• Proven leadership and development skills for strategy, planning, and performance analysts.
• Strong capability in working cross-functionally to improve operational efficiency and effectiveness.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Jeddah, Medina, Dammam, or Al Khobar, Saudi Arabia. Jeeny offers an environment that encourages ownership and the pursuit of excellent outcomes, with opportunities for collaboration, learning, and skill expansion. Comprehensive health benefits and insurance coverage are provided, alongside flexible working hours to support work-life balance.

About the Role

The Zakat, Tax and Customs Authority (ZATCA) is seeking a Cloud Computing Center of Excellence (CCoE) Director to lead the strategic direction and implementation of cloud initiatives across the organization. This role is responsible for establishing best practices, governance, and frameworks to maximize the benefits of cloud technologies while ensuring compliance with security standards and organizational policies. The CCoE Director will collaborate with cross-functional teams to facilitate the adoption and integration of cloud solutions, aligning them with ZATCA's business objectives.

Key Responsibilities

• Contribute to the development of the IT Planning and Management business plan, ensuring alignment with ZATCA's strategic goals.
• Investigate and propose initiatives that positively impact Cloud Computing operations financially and mitigate financial and operational risks.
• Define ZATCA's IT & Digitization services offerings to empower business users with necessary operational capabilities, ensuring continuous maintenance and timely updates.
• Develop the ZATCA IT & Digitization service catalog in cooperation with business users and relevant IT functions and stakeholders.
• Oversee the development of the Cloud Computing CoE portfolio, ensuring the fulfillment of business requirements and customer needs.
• Participate in the identification and recruitment of key talent to build a high-performing team.
• Guide, mentor, and support direct reports to ensure they execute their duties in accordance with established policies and processes.

Qualifications and Requirements

• A Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification is required.
• A Master's degree in Information Technology Management, Computer Science, Business Administration, or an equivalent field is preferred.
• A minimum of 8 years of relevant professional experience is required.
• A minimum of 3 years of experience in a managerial level role is required.

Required Skills

• Cloud Computing
• IT Planning and Management
• Business Plan Development
• Financial Impact Analysis
• Risk Mitigation
• IT & Digitization Services
• Service Catalog Development
• Portfolio Management
• Talent Recruitment
• Mentoring
• Proficient Collaboration and Communication
• Proficient Customer Focus
• Proficient Team Development
• Proficient Enablement of Change and Innovation
• Proficient Leading by Example
• Proficient Operational Excellence
• Proficient Professionalism
• Proficient Results Orientation
• Developing Strategic Thinking

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with the Zakat, Tax and Customs Authority.

About the Role

Next Match AI, a company developing an AI platform for hiring, is seeking a Finance Manager to lead its financial operations in Riyadh, Saudi Arabia. This is a key leadership position within a growing technology company, operating under a hybrid work model. The Finance Manager will be responsible for the fiscal health of the KSA entity, supporting efficient scaling, and ensuring compliance with Saudi Arabian regulations. This role involves strategic influence, partnership with the CEO and Board, and coordination with international offices in London, Toronto, and Dubai.

NextMatch AI's mission is to connect verified candidates directly to employer systems, aiming to reduce manual screening and improve hiring accuracy. As the company expands in Saudi Arabia, this role is critical for supporting growth and aligning with the Kingdom's Vision 2030 digital transformation initiatives in the HR Tech sector.

Key Responsibilities

• Develop and maintain the financial roadmap for NextMatch AI's KSA and regional expansion initiatives.
• Oversee all VAT filings and ensure complete compliance with Zakat, Tax and Customs Authority (ZATCA) regulations, including electronic invoicing requirements.
• Lead the annual budgeting process and provide comprehensive monthly variance analysis to global leadership.
• Manage international fund transfers, payroll processing, and vendor payments across multiple currencies.
• Prepare high-level financial dashboards for investors and internal stakeholders.
• Act as the primary point of contact for external auditors and local financial institutions.

Qualifications and Requirements

• A minimum of 5 years of experience in Finance Management, with a preference for experience within the Tech, SaaS, or high-growth startup environments.
• A Bachelor's degree in Finance, Accounting, or Economics.
• A professional qualification such as CPA, ACCA, or CMA is highly preferred.
• A deep understanding of Saudi labor laws, Zakat regulations, and Saudi IFRS standards.
• Proficiency in cloud-based ERP and accounting software, including Oracle, NetSuite, Xero, or Zoho Books.
• Exceptional written and verbal communication skills in both English and Arabic.
• A "builder" mentality, with a demonstrated ability to create systems and processes from the ground up.

Required Skills

• Financial Strategy Development
• Compliance and Tax Management (including VAT filings, ZATCA regulations, and electronic invoicing)
• Budgeting and Forecasting
• Cash Flow Management (including international fund transfers, payroll, and vendor payments)
• Financial Reporting and Dashboard Creation
• Audit Management
• Experience in Tech, SaaS, or high-growth startup environments
• Knowledge of Saudi Labor Laws, Zakat, and Saudi IFRS Standards
• Proficiency with cloud-based ERP and accounting software (*, Oracle, NetSuite, Xero, Zoho Books)
• Excellent Communication Skills (English and Arabic)
• A proactive "builder" mentality

Work Environment and Compensation

This is a full-time, hybrid position based in Riyadh, Saudi Arabia. The role offers a monthly salary range of SAR 65,000 – SAR 85,000, plus executive benefits. This position provides a competitive compensation package and significant global exposure within an international structure, supporting the Kingdom's digital transformation in the HR Tech sector.

About the Role

Havelock One Interiors, a leading turnkey fit-out service provider in the Middle East since 1998, is expanding its operations in Saudi Arabia. The company specializes in interior contracting and the manufacturing of bespoke joinery, metalworks, and sophisticated shop fittings. To support this growth, we are seeking experienced leaders to join our team. This role offers an established work environment and a loyal, respectful corporate culture, with opportunities to work on challenging projects across the country. The Commercial Manager will lead the commercial operations, oversee day-to-day activities, and focus on the long-term interests of the business. This includes setting strategic direction, managing key resources, ensuring policy compliance, and developing talent. The position requires fostering a high-performance culture and developing relationships to pursue new business opportunities while managing commercial aspects with internal and external stakeholders.

Key Responsibilities

• Lead and manage the Commercial Department, ensuring clear definition of roles and responsibilities, regular performance reviews, and support for professional development.
• Chair internal commercial review meetings, ensuring clear communication of commercial risks, opportunities, and project status to senior leadership.
• Implement standardized commercial procedures across all projects, ensuring alignment with corporate policies and governance.
• Collaborate with the estimating team to manage the end-to-end commercial aspects of projects.
• Oversee the development and preparation of contractual and tender submission documents.
• Negotiate and prepare guarantees with client representatives.
• Maintain regular correspondence and meetings with clients, PQS, and Team Liaisons to ensure updated valuations and agreed final accounts.
• Ensure contract execution and completion within the boundaries of the contract documentation.
• Protect the company against liability for damages and penalties.
• Maximize entitlements and recovery of incurred costs.
• Periodically visit sites, communicating with Site Managers/Supervisors regarding progress and variations.
• Measure and value new rates and variations.
• Continuously estimate the final contract value.
• Send contractor packages for pricing and evaluation before order placement.
• Evaluate tender responses, adjudicate, negotiate, and appoint subcontractors/vendors as required.
• Generate subcontractor documentation for payments, contra charges, and final accounts.
• Monitor and report on costs against allowances and budgets.
• Oversee the monitoring of labour and materials.
• Delegate responsibilities within the Commercial Department as necessary.
• Undertake value engineering initiatives.
• Adopt a hands-on approach and commitment to providing a high-quality, client-focused service with an ethos of "right first time, on time."
• Promote a customer service culture emphasizing client partnership through regular liaison.
• Conduct proactive and regular risk assessments.
• Mentor junior commercial staff and foster a collaborative, motivated, and high-performing team environment.

Qualifications and Requirements

• More than 12 years of experience in a similar function, with significant experience in the fit-out industry.
• Bachelor's degree in Civil Engineering or a similar degree in Quantity Surveying (preferred).
• Proven experience in leading a commercial team and managing complex contract negotiations.
• Strong decision-making ability and strategic thinking to align commercial goals with organizational objectives.
• Ability to develop commercial strategies and mentor teams toward successful project delivery.
• Knowledge of the full tender process and experience in value engineering.
• Experience in analyzing trade comparisons.
• Professionalism and strong work ethics.
• Ability to communicate effectively both internally and externally in business English, both in writing and orally.
• Commercially astute.
• Team handling, leadership, and stakeholder management skills.

Required Skills

• Commercial Operations Management
• Strategic Direction Setting
• Resource Management
• Policy Compliance
• Talent Development
• Leadership
• Guidance and Support
• High-Performance Culture Development
• Business Development
• Stakeholder Management
• Contract Negotiation
• Tender Submission
• Value Engineering
• Risk Assessment
• Team Handling
• Proficiency in Microsoft Outlook, Word, and Excel
• Effective Communication (written and oral)

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia, with projects located across the country. The ideal candidate will be flexible and adaptable to work on different projects nationwide. Havelock One Interiors offers opportunities to work on challenging projects in a key growth market.

About the Role

Al Ghurair, a diversified family business group with over six decades of heritage in the Middle East, is seeking a Manager - Showroom for its operations in Riyadh, Saudi Arabia. This full-time position is focused on driving sales performance and ensuring an exceptional customer experience within the automotive sector, specifically for the Mhero and Voyah brands.

Role Overview

As the Manager - Showroom, you will lead a team and oversee all showroom operations to achieve ambitious sales targets and maintain the premium image of the represented brands. This role requires strategic thinking, strong leadership capabilities, and a thorough understanding of sales processes and customer relationship management.

Key Responsibilities

• Drive showroom sales performance by achieving monthly sales volume, revenue, and gross profit targets for Mhero and Voyah brands through effective monitoring of walk-in conversion rates, test drives, and customer follow-ups.
• Lead and coach the showroom team, comprising approximately 6-8 direct reports including Brand Hosts, Sales Executives, and Cashiers, by conducting daily huddles, performance reviews, and ongoing product training focused on EV features and brand positioning.
• Manage and elevate customer experience standards, ensuring every visitor receives a premium and personalized welcome and sales process, while effectively resolving escalations and maintaining mystery shop scores above target.
• Oversee vehicle display and showroom readiness, coordinating vehicle rotation, cleanliness, digital signage, marketing collateral, and hospitality areas to accurately reflect Mhero's rugged identity and Voyah's luxury image.
• Optimize operational processes by monitoring lead management within the CRM system, ensuring accurate order booking and payment processing, and collaborating with the after-sales department for seamless vehicle deliveries.
• Analyze sales data and market feedback by tracking key showroom performance indicators (KPIs) such as traffic, conversion rates, and test drive-to-sale ratios, reporting on competitor activities, and recommending promotional events or inventory adjustments to the Branch Sales Manager.

Qualifications and Experience

• A minimum of 5 years and a maximum of 10 years of relevant experience in a sales management role.
• Experience within the automotive industry is preferred.

Required Skills

• Proven ability to drive sales performance and achieve targets.
• Strong team leadership and coaching capabilities.
• Expertise in managing and enhancing customer experience.
• Proficiency in optimizing operational processes.
• Skilled in sales data analysis and interpretation.
• Experience with CRM systems for lead management and customer tracking.

Work Details

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Jasara Program Management Company is seeking a highly experienced Senior Procurement Manager to support the procurement activities for major construction and infrastructure projects in Riyadh, Saudi Arabia. This pivotal role is essential in ensuring that supply chain, contract management, and supplier performance activities are accurately aligned with project objectives, timelines, and budgets. The Senior Manager will foster procurement excellence, ensure compliance, and create value across the company's project portfolio, working closely with the Procurement Director.

Key Responsibilities

• Lead and manage the procurement team, setting individual goals, overseeing performance, and fostering development to enhance team productivity.
• Ensure the timely delivery of all procurement activities, strictly adhering to Tender Event Schedule (TES) timelines.
• Oversee the execution and management of complex contract agreements, maintaining effective communication with suppliers to ensure proper delivery of services and meet business needs.
• Implement the overall procurement department strategy to effectively support the achievement of the organization's strategic objectives.
• Lead the development and oversee the implementation of robust procurement department policies, procedures, and controls.
• Effectively coordinate with various departments to understand scope owner needs and interdependencies, ensuring comprehensive procurement plans are developed to meet desired needs and requirements.
• Ensure regular updates and revisions to the procurement plan based on changing priorities and business needs for the relevant function heads, in coordination with relevant stakeholders.
• Manage the execution of approved procurement strategies for the purchase of high-quality, cost-effective goods and services, supporting the identification of appropriate procurement methods such as sole sourcing or competitive tenders.
• Lead negotiations with suppliers to optimize materials and services, mitigate risks, and ensure the adoption of approved contract terms and conditions during bid submissions, verifying any recommended changes through governance procedures.
• Manage the compilation and regular updating of qualified supplier lists based on performance evaluations, coordinating with the finance department to verify financial standing and stability.
• Ensure consistent use of templates, schedules, and appendices in coordination with the legal department.
• Provide support for change order requests by reviewing and amending contracts as needed, ensuring alignment with governance processes.
• Participate in multi-disciplinary collaboration to contribute to knowledge sharing in procurement and lessons learned, fostering a culture of innovation and continuous improvement.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Quantity Surveying, Supply Chain, or a related field.
• Minimum of 15 years of relevant procurement management experience within complex, large-scale design and construction programs.
• In-depth knowledge of enterprise-level management software such as Ariba, Prism, SAP, or similar systems.
• Expert knowledge of procurement legislation and its practical application.
• Previous experience in Saudi Arabia/Middle East is preferred.
• Proven ability to foster a culture of resilience and adaptability in response to changing business demands.
• Exceptional ability to effectively manage and prioritize the team's workload, with a strong deadline-oriented approach.
• Exceptional written and verbal communication skills in English to effectively articulate ideas, strategies, and project performance to diverse audiences.
• Excellent leadership skills with the ability to direct the function's direction, including validating or challenging practices as necessary.
• Ability to lead cross-departmental collaboration and integration within a team environment.
• Ability to connect people and issues to drive rapid and effective responses.

Core Competencies

• Procurement
• Contract Management
• Supplier Performance Management
• Leadership and Team Management
• Tender Event Schedule (TES) Management
• Execution of Complex Contract Agreements
• Supplier Communication
• Development and Implementation of Procurement Strategies
• Procurement Department Policies, Procedures, and Controls
• Procurement Plan Development and Management
• Procurement Strategies
• Procurement Methods
• Negotiations
• Risk Mitigation
• Verification of Contract Terms and Conditions
• Supplier List Management
• Financial Standing Verification
• Coordination with Legal Department
• Change Order Request Management
• Multi-disciplinary Collaboration
• Knowledge Sharing and Lessons Learned
• Innovation and Continuous Improvement
• Proficiency in Procurement Software (Ariba, Prism, SAP)
• Experience in Procurement Legislation
• Resilience and Adaptability
• Workload Prioritization
• Working to Deadlines
• Written and Verbal Communication Skills
• Inter-departmental Integration
• Problem Solving

Additional Information

The incumbent holds the position of Senior Manager - Procurement (TU) at Jasara Program Management Company. Based in Riyadh, Saudi Arabia, this is a full-time position. The role requires over 10 years of experience. Holding one of the following certifications is an added advantage: Chartered Institute of Procurement & Supply (CIPS) Diploma, Certified Supply Chain Professional (CSCP), or Certified Supply Management Professional (CSMP).

About the Role

TÜV SÜD is seeking a Business Development Manager to lead the strategic growth and operational excellence of TÜV SÜD Academy in the Riyadh Region, Saudi Arabia. This role is responsible for developing and executing the country's Academy strategy to ensure sustainable business growth and solidify market positioning. The Business Development Manager will drive business development initiatives, cultivate key client and government stakeholder relationships, and oversee all aspects of academy operations, including sales, training delivery, certification, and resource management.

This position requires strong leadership capabilities to guide, align, and develop sales and operations teams. The ideal candidate will foster a high-performance culture, ensuring accountability and collaboration across functions to achieve business targets and uphold TÜV SÜD's commitment to quality and excellence.

Key Responsibilities

• Develop and implement a country-specific Academy strategy aligned with regional and global objectives.
• Drive business development activities to achieve revenue and growth targets.
• Establish and manage strategic relationships with key clients, industry partners, and government authorities.
• Lead Key Account Management (KAM) activities to secure long-term partnerships and foster repeat business.
• Engage with regulatory bodies to obtain and maintain training center approvals, licenses, and accreditations.
• Manage and support audits from authorities and accreditation bodies, ensuring compliance with standards.
• Oversee sales and operational activities, including lead management, pipeline tracking, and conversion strategies.
• Lead, manage, and develop sales and operations teams, setting performance targets and monitoring progress.
• Drive a high-performance culture within teams, ensuring accountability and collaboration across sales and operational functions.
• Ensure effective delivery of training programs across various formats (classroom, virtual, e-learning), maintaining high customer satisfaction.
• Develop and manage a pool of qualified trainers, overseeing their onboarding, evaluation, and performance monitoring.
• Identify and secure suitable training venues and ensure operational readiness for training delivery.
• Oversee certification processes, including examination, issuance, and adherence to relevant standards.
• Collaborate with internal teams (sales, technical, marketing, operations) for integrated service delivery.
• Monitor key performance metrics (KPIs), analyze market trends, and provide strategic insights.
• Ensure strict adherence to TÜV SÜD's quality standards, policies, and procedures.

Qualifications and Requirements

• Bachelor's degree in Business Administration, Engineering, or a related field; a Master's degree is an advantage.
• A minimum of 8 to 12 years of progressive experience in training, certification, or service-based industries.
• Proven track record in business development, client relationship management, and strategy execution.
• Demonstrated experience in dealing with government authorities, regulatory bodies, and accreditation processes.
• Strong understanding of training operations, various certification schemes, and learning solutions.
• Experience in managing cross-functional teams and external stakeholders, including trainers, partners, and vendors.
• Familiarity with the Saudi Arabian market and its regulatory environment is highly preferred.

Required Skills

• Exceptional leadership and strategic thinking capabilities.
• Excellent communication, negotiation, and stakeholder management abilities.
• Strong commercial acumen with a results-driven mindset.
• Ability to manage multiple priorities effectively in a dynamic environment.
• Demonstrated experience in leading and managing cross-functional teams, particularly sales and operations, to achieve business targets.
• Strong problem-solving and decisive decision-making capabilities.
• High level of organization and attention to detail.
• Proficiency in CRM systems, Learning Management System (LMS) platforms, and Microsoft Office tools.

Work Environment

This is a full-time, onsite role based in Riyadh, Saudi Arabia. The position requires frequent interaction with clients, partners, and government entities. Travel within the country and occasionally across the region may be involved. The Business Development Manager will represent TÜV SÜD Academy as a key market-facing leader in the country, operating in a fast-paced, target-driven environment.

About the Role

BD, a global leader in medical technology, is seeking a highly experienced and strategic Regional Head of Operations & Market Enablement – META to join our team in Riyadh, Saudi Arabia. This role is responsible for managing supply chain execution and performance across the Middle East, Turkey, and Africa (META) region. The objective is to ensure reliable service, resilient supply, compliance, and cost efficiency within a dynamic and complex environment. You will lead regional supply chain and customer service teams, acting as a key enabler of BD’s Integrated Business Planning (IBP) process through collaboration with EMEA Planning, Commercial, Finance, Quality, and Global Supply Chain functions. While planning ownership resides with EMEA Planning, this role is accountable for ensuring robust regional inputs, disciplined execution of approved plans, and strong feedback loops. You will also drive the deployment of BD Excellence, transform go-to-market strategies, and build capabilities aligned with BD’s global operating model. BD's purpose, "Advancing the world of health™," is achieved through transforming possibilities into tangible solutions via innovative and efficient operations.

Key Responsibilities

• Drive META regional supply chain performance across key metrics including On-Time Shipment (OTS), On-Time In-Full (OTIF), service reliability, inventory health, cost-to-serve, and compliance.
• Lead, develop, and mentor regional supply chain teams covering customer service, order management, logistics, distribution, and operational execution.
• Serve as the senior supply chain point of contact for critical customer issues, market disruptions, and geopolitical risks within the region.
• Ensure clear accountability, foster talent development, and maintain succession readiness within the META supply chain organization.
• Act as the primary regional interface to EMEA Planning for demand, supply, and scenario alignment, ensuring high-quality regional inputs into the IBP process.
• Provide crucial regional insights, including market intelligence, demand signals, supply constraints, regulatory or logistics risks, inventory strategies, and working capital trade-offs, with a focus on improving forecast accuracy.
• Drive disciplined execution of IBP-approved plans within the region, managing service levels, inventory deployment, and allocation decisions.
• Deliver structured feedback to the Planning organization on execution gaps, biases, and assumptions to enhance IBP maturity.
• Partner with Commercial leadership to enable growth, support tenders, manage new product launches, and oversee strategic accounts by ensuring supply feasibility and realistic service commitments.
• Embed customer-centric supply chain practices, including proactive communication during periods of constraint or disruption.
• Support Strategic Account Management (SAM) and distributor models by establishing clear supply chain rules of engagement in line with BD standards.
• Drive structured collaboration with Commercial to translate go-to-market (GTM) priorities into effective service, inventory, and logistics strategies, including segmentation where necessary.
• Lead end-to-end logistics and GTM transformation initiatives across META, focusing on network design, 3PL orchestration, and market access acceleration.
• Build and implement fit-for-purpose 3PL distribution networks in priority growth markets, ensuring compliance with local regulations while optimizing cost, service, and scalability.
• Coordinate system, process, and master-data implementations related to 3PL operations, including Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and integration with ERP/Control Tower.
• Facilitate the transition from fragmented or distributor-led logistics models to structured, BD-controlled ecosystems to improve visibility, inventory positioning, and service reliability.
• Drive last-mile and customer delivery excellence, aligning with commercial GTM strategies and channel evolution.
• Establish robust governance, performance management, and partner integration models with logistics providers.
• Own the performance of regional logistics, distribution, and 3PL partnerships, monitoring scorecard performance against Service Level Agreements (SLAs).
• Drive resilience against supply chain disruptions, including port congestion, customs delays, and geopolitical instability.
• Lead regional network improvements and footprint optimization in alignment with global strategy.
• Ensure trade compliance and product integrity standards are met across all META markets.
• Drive improvements in inventory turns, reduction of Excess and Obsolete (E&O) inventory, and working capital, aligned with IBP outcomes.
• Balance service levels, risk mitigation, and cost-effectiveness in constrained and emerging market environments.
• Lead regional efficiency and cost competitiveness initiatives, including value engineering in logistics and distribution.
• Champion BD Excellence as the operating system for META Supply Chain, deploying Lean methodologies, problem-solving techniques, and performance management disciplines.
• Establish end-to-end visibility and performance management across internal teams and 3PL partners through standardized metrics, governance cadences, and digital enablement.
• Partner with Quality and Regulatory Affairs to ensure compliance while enabling speed and flexibility.
• Own trade compliance and import/export execution across META, including broker governance, customs performance, and adherence to local country requirements.
• Proactively identify and mitigate supply risks related to regulatory changes, product transitions, or market access constraints.
• Lead crisis management and recovery efforts during material supply disruptions.
• Act as a trusted thought partner to Regional Leadership Teams and EMEA/Global Supply Chain leadership.
• Lead with transparency, resilience, and decisiveness in sophisticated and ambiguous conditions.
• Role-model BD values, ethics, and a One-BD approach across functions and geographies.
• Build strong cross-functional followership without formal authority in a matrix environment.

Qualifications and Requirements

• A minimum of 15 years of progressive supply chain leadership experience in sophisticated, regulated environments, with a preference for MedTech, Pharma, or Healthcare industries.
• Demonstrated experience leading multi-country, culturally diverse regions, including experience with emerging markets.
• A strong background in logistics and end-to-end supply chain execution.
• Proven track record in transformation, standardization, and change leadership within matrix organizations.
• Experience working with mature Integrated Business Planning (IBP) / Sales and Operations Planning (S&OP) operating models.
• Direct experience deploying Lean or BD Excellence-type methodologies.
• Fluency in the Arabic language is a mandatory requirement for this role.

Required Skills

• Supply Chain Execution
• Service Reliability
• Resilient Supply Chain Management
• Compliance Management
• Cost Efficiency Optimization
• Integrated Business Planning (IBP)
• Customer Service Operations
• Order Management
• Logistics and Distribution Management
• Operational Execution
• Market Intelligence Gathering
• Demand Signal Analysis
• Supply Constraint Identification
• Regulatory Risk Assessment
• Inventory Strategy Development
• Working Capital Management
• Forecast Accuracy Improvement
• Tender Management Support
• New Product Launch Support
• Strategic Account Management
• Customer-Centric Supply Chain Practices
• Go-to-Market (GTM) Transformation
• Network Design and Optimization
• 3PL Orchestration and Management
• Market Access Acceleration
• Warehouse Management System (WMS) Proficiency
• Transportation Management System (TMS) Proficiency
• ERP Integration
• Control Tower Integration
• Last-Mile Delivery Excellence
• Performance Management Systems
• Partner Integration Strategies
• Inventory Turns Improvement
• E&O Reduction
• Value Engineering in Logistics
• BD Excellence Deployment
• Lean Methodologies
• Problem-Solving Skills
• End-to-End Visibility Implementation
• Digital Enablement in Supply Chain
• Quality Assurance Principles
• Regulatory Affairs Collaboration
• Trade Compliance and Import/Export Execution
• Broker Governance
• Customs Performance Management
• Crisis Management and Recovery
• Supply Risk Mitigation Strategies
• Critical Thinking
• Execution Rigor
• Comfort Operating in Ambiguity and Volatility
• Ability to Influence Without Direct Authority
• Customer Centricity
• Data-Driven Decision Making
• People Leadership and Talent Development

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia, with the primary work location at the Centria Office Building. BD prioritizes on-site collaboration to foster creativity, innovation, and effective problem-solving. For most roles, a minimum of 4 days of in-office presence per week is required to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements as indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Join BD to find purpose in the possibilities, and discover a culture where you can learn, grow, and thrive. To learn more about BD, visit https://************

About the Sales Excellence Senior Manager Role

Visa, a global leader in payments technology, is seeking a Sales Excellence Senior Manager to join its team in Riyadh. This role is responsible for driving sales performance and operational efficiency within the CEMEA region. The position is full-time and requires 5-10 years of experience.

Key Responsibilities

• Manage weekly pipeline reporting, priority deal updates, and preparation for reviews, ensuring pipeline hygiene. This includes preparing for Sales Pipeline reviews with CEMEA.
• Provide quarterly reporting on core deals and compile updates on closed deals, product launches, upcoming deals, and competitive insights for CEMEA.
• Collaborate with Account Executives (AEs) to update MSD, ensuring figures align with the approved Code 5 model.
• Track and report on wins and market developments.
• Manage client participation in surveys, including contact selection, follow-up with AEs, and preparation of action plans based on survey results. Track action plan execution and results.
• Work with relevant functions to define and achieve annual operating plan targets.
• Assign Key Performance Indicators (KPIs) and track monthly performance against them.
• Maintain and update scorecard metrics, sharing them with the Leadership team.
• Organize meetings with Visa Executives, managing contact selection and AE follow-up for client participation.
• Support the CEMEA events team with client nominations, compliance screening, and AE follow-ups.
• Coordinate client participation in events, prepare VIK documentation, and liaise with controllership/compliance for approvals.
• Leverage a strong understanding of AI and emerging technologies to identify opportunities, drive adoption, and embed AI-enabled solutions into business processes.

Qualifications and Experience

• A minimum of 10 years of successful track record in Sales Excellence and project management.
• Over 5 years of experience in data analytics, with a proven ability to review data and reports to extract meaningful insights that inform strategies and senior management decision-making.
• Experience in developing and implementing Sales Excellence programs, in collaboration with Regional and Training teams.

Work Environment

This is a full-time position based in Riyadh. Visa requires employees to work from the office at least 3 days per week, with specific expectations to be confirmed by the Hiring Manager.

About the Import Category Manager Role

Trolley Convenience Store KSA is seeking an experienced Import Category Manager to join our team in Riyadh, Saudi Arabia. This full-time position requires a professional with 5-10 years of experience in managing import categories to drive business growth and profitability.

Category Strategy and Development

The Import Category Manager will be responsible for developing and executing comprehensive category strategies. This involves leveraging data-driven analysis of customer demand, market trends, competitor activities, and key performance indicators (KPIs) to achieve sales growth, enhance profitability, increase market share, and facilitate category expansion.

Supplier Relationship and Negotiation Management

A key aspect of this role involves cultivating and managing strategic relationships with international suppliers. The Import Category Manager will lead commercial negotiations, identify and secure sourcing opportunities, monitor supplier performance, and ensure vendor compliance to support overall business objectives and profitability.

Import Operations and Supply Chain Oversight

This position requires diligent management of import planning, forecasting, and logistics coordination. The Import Category Manager will oversee inventory replenishment to ensure consistent product availability, maintain regulatory compliance, manage efficient lead times, and mitigate potential supply chain risks. This includes tracking shipments, managing inventory levels, and ensuring timely delivery from foreign suppliers to local markets.

Pricing, Cost Optimization, and Inventory Management

Responsibilities include developing and implementing effective pricing strategies based on market trends and competitor pricing analysis to maximize sales and profitability. The role also involves analyzing cost drivers such as shipping, duties, and taxes to implement strategies for cost efficiency. Furthermore, optimizing inventory levels, forecasting parameters, and stock policies, while managing slow-moving and obsolete inventory, is crucial for improving product availability and stock turnover.

Quality Assurance and Compliance

The Import Category Manager will ensure that all imported products meet established quality standards and comply with relevant regulations. This includes verifying that products adhere to necessary specifications and legal requirements before entering the local market.

About the Role

Biogen is seeking an Associate Clinical Country & Site Lead to join its team in Riyadh, Saudi Arabia. This role is focused on country-level clinical operations and requires local operational and scientific knowledge to support the clinical development strategy. The position is key to fostering local partnerships, improving customer satisfaction, and ensuring the focused delivery and execution of Biogen’s development pipeline.

Key Responsibilities

Working in close collaboration with the Director, Clinical Country & Site Lead, and the in-country Clinical Country & Site Lead or Senior Clinical Country & Site Lead, you will provide study teams with detailed local operational and scientific insights to ensure effective clinical operations execution. This involves integrating local opportunities, needs, and insights into operational plans. You will serve as a primary point of contact for investigators, affiliate office staff, CRO staff, and global teams, with a strong emphasis on quality, patient safety, and the oversight of CRO activities and performance. The role also includes acting as a site escalation point for investigator concerns, including issues related to data integrity, data quality, patient safety, or matters unresolved by the CRO, ensuring these are communicated to the appropriate Biogen responsible party.

• Maintain current local knowledge of Biogen’s therapeutic areas, standards of care, clinical trial requirements, and the needs of local investigators and research sites.
• Develop and maintain strong relationships with investigators and sites to position Biogen as a preferred partner for clinical research.
• Support country and site selection processes by gathering local insights and feedback from investigators and other key stakeholders.
• Act as the primary country-level QSDO/Biogen contact for sponsor oversight activities, including Sponsor Oversight Visits (SOVs), audits, inspections, and CRO oversight.
• Conduct co-monitoring activities during Sponsor Oversight Visits, verifying that trial records, informed consent documentation, and source documents are maintained in accordance with protocol, ICH-GCP, SOPs, and local regulations.
• Lead interactions with investigators, affiliate teams, CRO staff, and global stakeholders to facilitate information exchange and timely issue resolution across clinical studies.
• Monitor and assess overall trial and country performance to support QSDO objectives and country-level goals.
• Contribute to local projects and broader Clinical Study Operations activities as a representative of the country.

Qualifications and Requirements

• A university degree or an equivalent combination of education with a science background and relevant experience is required.
• A minimum of 5 years of clinical research experience is necessary. Experience managing clinical trial activities is desirable, particularly sponsor oversight activities in an outsourced / FSP model with CROs/vendors.
• A strong understanding of the cross-functional drug development process and significant scientific/clinical knowledge across key therapeutic areas is essential for discussing compounds, development plans, and protocol endpoints with investigator site personnel.
• Familiarity with ICH/GCP, applicable country regulations, and clinical trial monitoring in an outsourced model is required.
• Proven ability to manage a high volume of tasks of varying complexity within a given timeframe and in consideration of relative priorities.

Required Skills

• Clinical operations expertise.
• Strong scientific and clinical knowledge.
• Proficiency in building and managing partnerships.
• Commitment to customer satisfaction.
• Experience in clinical trial execution.
• Excellent investigator relations skills.
• Proficiency in quality management and patient safety protocols.
• Experience with CRO oversight.
• Knowledge of data integrity and data quality principles.
• Expertise in relevant therapeutic areas and standards of care.
• Understanding of clinical trial requirements.
• Exceptional relationship-building skills.
• Sound judgment and proactive problem-solving abilities.
• Adaptability and ability to manage multiple priorities.
• Knowledge of ICH/GCP guidelines and country regulations.
• Experience in clinical trial monitoring.
• Strong organizational and project management skills.
• Effective working knowledge of relevant IT tools for virtual team working.
• Excellent knowledge of clinical operational activities and challenges across the local geography.
• Strong interpersonal skills, cultural awareness, and high emotional intelligence.
• Collaborative decision-making approach.
• Excellent communication skills, including strong English language proficiency.
• Ability to assimilate new knowledge rapidly.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. Biogen is committed to fostering a culture of inclusion and belonging, reflecting the communities where it operates and the patients it serves. The company believes that diverse backgrounds, cultures, and perspectives contribute to a stronger and more innovative company, focusing on building teams where every employee feels empowered and inspired. Biogen offers opportunities for learning, growth, and skill expansion, working collaboratively to deliver life-changing medicines.

About the Role

Qiddiya Investment Company is seeking a Manager - Construction to join its team in Riyadh, Saudi Arabia. This role is responsible for overseeing large-scale construction projects from initiation to completion, ensuring delivery on time, within budget, and to high quality standards. The Manager - Construction will coordinate and direct all construction activities, manage resources, and ensure compliance with regulatory requirements and safety protocols.

Key Responsibilities

• Lead and manage construction projects, providing direction and oversight at all project stages.
• Develop and implement comprehensive project plans, schedules, and budgets, ensuring efficient resource allocation.
• Collaborate with architects, engineers, and subcontractors to ensure project designs are executed efficiently and within defined constraints.
• Monitor and report on project progress, proactively addressing issues and implementing timely solutions.
• Ensure strict compliance with health and safety regulations and quality standards throughout the construction process.
• Engage with a diverse range of stakeholders, including regulatory authorities and community representatives, providing project updates and addressing concerns.
• Conduct regular site inspections to verify work compliance with specifications and identify any potential risks.
• Foster a culture of continuous improvement and innovation within the construction team.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering, Construction Management, or a related field.
• A minimum of 10 years of experience in construction management, with a strong focus on large-scale projects.
• A proven track record of successfully delivering projects on time and within budget.
• Strong knowledge of construction methods, materials, and relevant legal regulations.
• Excellent leadership and team management skills.
• Strong problem-solving abilities and the capacity to make sound, timely decisions.
• Effective communication skills, both verbal and written, with the ability to collaborate with diverse stakeholders.
• Familiarity with project management software and construction management tools.
• Knowledge of sustainability practices in construction is preferred.

Required Skills

• Construction Management
• Project Planning
• Budget Management
• Resource Management
• Regulatory Compliance
• Safety Regulations
• Quality Standards
• Stakeholder Engagement
• Site Inspections
• Continuous Improvement
• Innovation
• Leadership
• Team Management
• Problem-Solving
• Decision Making
• Communication (Verbal and Written)
• Project Management Software Proficiency
• Construction Management Tools Proficiency
• Sustainability Practices in Construction

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves overseeing construction projects, requiring regular site inspections and collaboration with various teams and stakeholders.

About the Beneficiary Care Lead Role

DXC Technology is seeking a Beneficiary Care Lead to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing end-to-end support for beneficiaries through effective Service Desk operations, proactive onsite technical support, and structured educational workshops. The Beneficiary Care Lead will serve as a central point of coordination, promoting a beneficiary-centric approach and driving continuous service improvement within the IT environment. This is a full-time position that requires a significant level of experience to ensure user satisfaction and operational efficiency.

Key Responsibilities

• Lead and manage daily Service Desk activities, ensuring professional and timely handling of beneficiary requests and incidents.
• Act as the primary escalation point for complex issues, ensuring resolution within established Service Level Agreements (SLAs).
• Monitor ticket queues, response times, resolution rates, and satisfaction metrics to identify improvement areas.
• Ensure accurate ticket categorization, documentation, and closure within the Service Management system.
• Collaborate with internal IT teams, external vendors, and third-party providers for efficient issue resolution.
• Implement continuous improvements in Service Desk processes, scripts, and workflows.
• Uphold ITIL-based support practices and organizational policies across all support functions.
• Oversee and coordinate onsite support activities to ensure comprehensive coverage across beneficiary locations.
• Provide hands-on technical assistance for hardware, software, network, and application issues.
• Strategically plan and manage onsite visits, deployments, upgrades, and troubleshooting to minimize disruption.
• Ensure proper setup, maintenance, and replacement of end-user devices and peripherals.
• Serve as an approachable onsite point of contact for beneficiaries, addressing concerns with professionalism and empathy.
• Capture detailed information on onsite issues, resolutions, and lessons learned for the Service Desk knowledge base.
• Design, plan, and deliver workshops to enhance beneficiary knowledge and effective use of systems and tools.
• Conduct onboarding sessions for new beneficiaries and refresher workshops for existing users.
• Develop and maintain high-quality training materials, user guides, FAQs, and knowledge base articles.
• Facilitate sessions to gather beneficiary feedback and identify recurring issues or service enhancement opportunities.
• Promote best practices, encourage self-service adoption, and foster digital literacy among beneficiaries.
• Represent the voice of the beneficiary, communicating their needs and challenges to relevant internal teams.
• Cultivate strong, collaborative relationships with beneficiaries, stakeholders, and business units.
• Track, analyze, and report on beneficiary feedback, complaints, and satisfaction survey results.
• Proactively identify and propose enhancements to service quality and user experience.
• Support change management activities associated with new systems, processes, or tools.
• Prepare and present regular reports on Service Desk performance, onsite support activities, and workshop outcomes.
• Analyze incident and request trends to identify root causes and implement preventive actions.
• Maintain accurate and up-to-date documentation of all support processes, procedures, and support models.
• Assist with audits and service reviews as required.

Qualifications and Experience

• A Bachelor's degree in Computer Engineering, Information Systems, or a closely related field.
• A minimum of 8 years of experience in IT infrastructure.
• At least 3 years of experience in a managerial or leadership role within an IT support function.
• Prior experience in a lead or senior support role is highly preferred.
• ITIL Foundation or an equivalent certification is considered an advantage.

Required Skills and Competencies

• Extensive knowledge of Service Desk operations, IT support models, and ITIL principles.
• Hands-on proficiency with Service Management tools such as ServiceNow, BMC, Jira, or similar platforms.
• Solid understanding of end-user computing environments, including Windows, M365, printers, networks, and related technologies.
• Proven experience in delivering workshops and technical training sessions.
• Exceptional troubleshooting, problem-solving, and analytical skills.
• Strong verbal and written communication and presentation skills.
• A high degree of empathy and a strong customer-service orientation.
• Demonstrated ability to lead, coordinate, and influence teams and stakeholders, even without direct authority.
• Excellent organizational and time-management skills.
• Comfort and adaptability in dynamic, onsite, and beneficiary-facing environments.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves direct interaction with beneficiaries in various onsite locations, requiring adaptability and a strong presence in the field.

About the Role

AtkinsRéalis is seeking a motivated SLA Manager - AFC to join our team in Riyadh, Saudi Arabia. This role is responsible for overseeing all Service Level Agreement (SLA) obligations for AFC contractors, ensuring adherence to contractual Key Performance Indicators (KPIs) and maintaining operational efficiency. The SLA Manager will manage corrective and preventive maintenance activities, review SLA performance reports, validate invoices, and streamline workflows using the EAMS (Maximo) system. This position acts as a technical liaison between contracts, operations, and stakeholders, providing feedback for future contract variations and ensuring the smooth execution of day-to-day AFC operations.

As a global engineering services and nuclear organization, AtkinsRéalis connects people, data, and technology to transform infrastructure and energy systems. We are committed to helping our clients engineer a better future. This role offers an opportunity to contribute to impactful projects within the Saudi Arabian market.

Key Responsibilities

• Manage AFC contractors' SLA obligations in strict accordance with contractual requirements.
• Oversee all AFC corrective and preventive maintenance activities to ensure timely and effective execution.
• Review monthly SLA reports, verifying performance against defined KPIs.
• Substantiate SLA invoices based on performance against defined KPIs.
• Review SLA plans, RAM (Reliability, Availability, Maintainability) plans, and Standard Operating Procedures (SOPs) for all maintenance activities.
• Develop and implement SOPs, processes, and EAMS (Maximo) workflows to streamline SLA management and address any breaches.
• Provide comprehensive technical support to the contracts team for the enforcement of SLA obligations.
• Offer critical technical feedback for the development and refinement of future contract variations.
• Manage and lead the AFC SLA inspection team, ensuring high standards of performance and compliance.
• Oversee EAMS (Maximo) workflows and processes related to service tickets and work orders.
• Develop and manage interface documents with stakeholders, clearly defining scope and escalation matrices.
• Conduct workshops, meetings, and interfaces with internal and external stakeholders to effectively resolve operational issues.

Qualifications and Requirements

• Bachelor's degree in Engineering, IT, or a related field.
• Proven experience in SLA management, including oversight of maintenance activities and contract enforcement.
• Demonstrated ability to evaluate SLA performance and provide insightful technical feedback.
• Strong stakeholder management and liaison capabilities.
• Experience in managing inspection teams and coordinating cross-functional activities.
• Aptitude for resolving operational issues and streamlining processes effectively.

Required Skills

• Strong knowledge of AFC systems, SLAs, and KPIs.
• Proficiency in EAMS (Maximo) for workflow and process management.
• Expertise in SLA management and maintenance oversight.
• Skilled in contract enforcement and stakeholder management.
• Effective leadership and problem-solving abilities.

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience in a relevant field.

About the Role

Alfanar Projects is seeking a skilled Site Manager with a specialization in Electrical Engineering to oversee the execution of 380 kV Substation projects in Riyadh, Saudi Arabia. This full-time position requires a professional with extensive experience in managing complex electrical infrastructure projects, ensuring adherence to industry standards, and driving successful project completion. The Site Manager will be responsible for supervising all on-site activities, including the installation, testing, and commissioning of high-voltage equipment, demanding strong leadership, technical expertise, and a commitment to quality and safety.

Key Responsibilities

• Supervise daily site activities for 380 kV Substation projects to ensure efficient workflow and progress.
• Monitor and manage the installation, testing, and commissioning of key substation equipment, including GIS, Transformers, Switchgear, and Protection Systems.
• Ensure all site work strictly adheres to Saudi Electricity Company (SEC) standards, approved project drawings, and project specifications.
• Coordinate effectively with site supervisors, foremen, subcontractors, and the project team to ensure seamless operations.
• Diligently track site progress and provide regular, accurate updates to project management.
• Champion and enforce compliance with all relevant safety regulations and quality standards on the project site.
• Proactively identify site issues and provide support in resolving technical challenges during project execution.
• Maintain comprehensive and accurate documentation and site records for all project activities.

Qualifications and Requirements

• A Bachelor's Degree in Electrical Engineering or Power Engineering is mandatory.
• A minimum of 10 to 15 years of progressive experience specifically in 380 kV Substation projects.
• Demonstrated hands-on experience in installation and site supervision within substation environments.
• In-depth knowledge of substation equipment and High Voltage (HV) systems.
• Familiarity with Saudi Electricity Company (SEC) standards is highly preferred.
• The ability to work effectively under challenging site conditions and consistently meet project deadlines.

Required Skills

• Expertise in Installation and Site Supervision.
• Proficiency in Substation Equipment and HV Systems.
• Strong Communication and Coordination skills.

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience in the field.

About the Role

Fircroft is seeking an experienced Enterprise Resources Planning (ERP) Manager to oversee the implementation, management, and ongoing enhancement of their Microsoft Dynamics 365 Finance & Operations (D365FO) platform. This full-time position, based in Riyadh, Saudi Arabia, requires a strategic leader with significant ERP expertise, strong project management capabilities, and a proven history of driving digital transformation initiatives within a dynamic business environment. The successful candidate will be crucial in aligning ERP solutions with organizational objectives, optimizing business processes, and fostering technological innovation across all departments, playing a key role in shaping the company's enterprise systems and driving operational excellence.

Key Responsibilities

• Lead the deployment, enhancement, and optimization of the Microsoft Dynamics 365 Finance & Operations (D365FO) platform.
• Manage system configuration, customization, testing, upgrades, and integrations with other essential business applications.
• Ensure ERP solutions are strategically aligned with organizational objectives and operational requirements.
• Manage ERP implementation and improvement projects from initial planning through to successful execution.
• Coordinate with stakeholders to gather comprehensive business requirements and ensure successful project delivery.
• Monitor project progress and provide regular updates to senior management.
• Develop and deliver training programs for end-users to maximize system adoption and proficiency.
• Provide ongoing support, issue resolution, and guidance to end-users.
• Analyze existing business processes to identify opportunities for automation and operational optimization.
• Lead ERP-driven process improvement initiatives across relevant departments.
• Drive digital transformation and foster technology innovation through ERP strategies.
• Oversee data migration and integration from legacy systems, ensuring data integrity.
• Develop dashboards, key performance indicators (KPIs), and reports to support business decision-making.
• Support internal and external audits by providing accurate reporting and documentation.
• Ensure all ERP operations comply with company policies, regulations, and industry best practices.
• Manage user access controls, data governance, backup processes, and implement information security measures.
• Protect sensitive business data through strong security controls and governance frameworks.
• Lead and mentor ERP and technology teams, fostering a culture of continuous learning and high performance.
• Develop and implement long-term ERP strategies aligned with business objectives.
• Manage ERP budgets effectively and cultivate strong relationships with vendors and technology partners.
• Establish clear team KPIs and performance standards.
• Present ERP performance reports and strategic recommendations to executive management.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a closely related field.
• A Master's Degree in a relevant field is preferred.
• Minimum of 10 years of progressive experience in Information Technology and Enterprise Systems.
• Minimum of 3-5 years of dedicated leadership or supervisory experience within an IT or ERP context.
• Proven experience successfully managing ERP implementations and enterprise-wide system integrations.

Required Skills

• Strong expertise in Microsoft Dynamics 365 Finance & Operations (D365FO) or equivalent enterprise-level ERP platforms.
• Deep understanding of ERP architecture, business process integration, and data governance principles.
• Demonstrated experience in managing ERP vendors and technology partners.
• Knowledge of cybersecurity best practices, access management, and enterprise data security protocols.
• Excellent analytical and problem-solving skills, with a strong aptitude for strategic thinking.
• Proficient project management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills, with fluency in both Arabic and English, enabling effective interaction with diverse stakeholders.
• Leadership and team management capabilities.
• Budget management and vendor management experience.

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. Professional certifications in Microsoft Dynamics, SAP, Oracle, or related ERP technologies are highly desirable.

About the Role

Al-Ittihad Club Company is seeking a Retail Franchise & Licensing Manager to join its team in Riyadh, Saudi Arabia. This role is responsible for maximizing commercial intellectual property (IP) revenue through the management of retail franchise partnerships and the Club's licensing program. The position requires a strategic individual focused on balancing commercial growth with the protection and integrity of the Al-Ittihad brand.

The Retail Franchise & Licensing Manager will act as the primary day-to-day contact for the retail franchise partner, ensuring contractual obligations are met, brand standards are maintained, and performance is tracked against Key Performance Indicators (KPIs). The role also involves managing the entire lifecycle of licensing agreements, from onboarding new partners and approving products to tracking royalties and enforcing compliance with the established Licensing Framework. This function serves a dual commercial and brand governance purpose, aiming to drive sustainable, high-margin revenue while safeguarding the Al-Ittihad brand's reputation.

Key Responsibilities

• Serve as the primary operational interface with the Retail Franchise partner, managing the day-to-day relationship and ensuring full adherence to all contractual obligations.
• Monitor and enforce the Contractual Milestone & Accountability Framework, tracking all progressive milestones against agreed timelines, gate conditions, and performance streams.
• Conduct monthly reviews of franchise sales reports, Gross Merchandise Value (GMV), and commission data, preparing Quarterly Business Review (QBR) packs for internal leadership.
• Enforce brand standards across all franchise-operated stores by approving store concepts, visual merchandising planograms, and product ranges prior to launch.
• Coordinate Al-Ittihad Club Company (ICC) location approval for all new store openings, ensuring compliance with site criteria and brand guidelines.
• Manage the store takeover and expansion process, overseeing the handover of existing stores and the onboarding of new franchise locations as per the plan.
• Monitor the franchise partner's marketing commitments, including campaign plans, digital spend allocation, and seasonal product drop calendars.
• Oversee the Retail Franchise & Kit Partner Senior Specialist in managing technical partner obligations and kit-related contractual deliverables.
• Escalate performance shortfalls through the structured consequence mechanism, initiating cure periods, step-in rights, or termination procedures as required.
• Maintain 24/7 ICC data access rights and ensure reporting dashboards are active, accurate, and reviewed on schedule.
• Manage the end-to-end lifecycle of all licensing agreements, from partner identification and onboarding through to royalty collection, compliance monitoring, and renewal or exit.
• Apply and enforce the approved Licensing Framework, including the tiered royalty structure (Tier 1/2/3), stream classification (Itti vs Co-Brand), and the mandatory 7-point licensing checklist for all new submissions.
• Review all incoming licensing proposals against the Resolution 5/2/26 checklist, assessing exclusivity terms, ICC pre-approval process, exit strategy, reputational exposure, and revenue projections.
• Manage the product approval workflow, ensuring all licensed products receive ICC written sign-off prior to production and that no unauthorized products reach the market.
• Track royalty income, minimum guarantee payments, and overall deal performance across the active licensing portfolio, preparing periodic revenue reports for the Head of Franchise & Licensing.
• Oversee the Licensing Specialist in managing partner communications, agreement documentation, and the centralized licensing agreement register.
• Coordinate with Legal/GRC on all new agreements, ensuring no deal is executed without the required sign-off and all contracts meet brand protection standards.
• Monitor compliance with brand audit rights, morality clauses, and auto-termination triggers across all active licensing agreements.
• Manage the 90-day inventory sellout process and post-exit obligations upon agreement termination.
• Identify and develop new licensing opportunities aligned with the Everyday Ittihadi licensing strategy, prioritizing categories within the approved licensing framework.
• Maintain a live centralized register of all franchise and licensing agreements, including key terms, renewal dates, termination triggers, and compliance status.
• Support the Head of Franchise & Licensing in preparing Board submissions, approval presentations, and commercial performance updates.
• Conduct quarterly contract conflict checks across all active agreements for exclusivity overlaps, territorial conflicts, and IP contradictions.
• Ensure all new licensing deals are presented with the standardized checklist.
• Contribute to the development of standard licensing agreement templates and brand governance policies in coordination with Legal.

Qualifications and Requirements

• Minimum: Bachelor’s degree in Business, Marketing, Sports Management, or a related field.
• Minimum: 5+ years of experience in commercial partnerships, licensing, retail management, or franchise operations.
• Preferred: Master’s degree or MBA.
• Preferred: Experience in the sports industry, FMCG licensing, or retail franchise environments.
• Preferred: Exposure to GCC or MENA commercial markets.
• Minimum: Professional working proficiency in both Arabic and English.
• Preferred: Bilingual with native Arabic and fluent English.
• No specific professional certifications are required, but a Licensing International certification or equivalent is preferred.

Required Skills

• Commercial acumen and contract management
• Brand governance and IP protection
• Franchise operations and partner performance management
• Analytical thinking and data-driven reporting
• Stakeholder management and cross-functional collaboration
• Attention to detail and compliance orientation
• Communication and negotiation skills
• People management and team development

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, with Al-Ittihad Club Company.

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Manager for In-Room Dining to oversee daily operations in Riyadh. This full-time position requires 5-10 years of experience and focuses on ensuring guest satisfaction while managing operational budgets and supporting the culinary team.

Operational Management

This role is responsible for the daily operations of Room Service. Key duties include directing, training, and assisting employees to adhere to established standards for food and beverage delivery to guestrooms and hospitality suites. The position ensures that property policies are administered fairly and consistently, and that staff are informed of areas needing attention with appropriate follow-up.

• Supervise and manage employees, overseeing all day-to-day operations.
• Understand employee positions sufficiently to perform duties in their absence.
• Communicate areas needing attention to staff and ensure follow-through.
• Supervise daily shift operations, ensuring compliance with all Room Service policies, standards, and procedures.
• Adjust staffing levels to meet guest service, operational needs, and financial objectives.

Team Leadership and Development

The Manager will lead the Room Service team by utilizing interpersonal and communication skills to influence and encourage others. This includes advocating for sound financial and business decisions, demonstrating honesty and integrity, and leading by example. Building mutual trust, respect, and cooperation among team members is essential, as is serving as a role model for appropriate behaviors.

• Provide guidance and direction to subordinates, setting performance standards and monitoring performance.
• Develop specific goals and plans to prioritize, organize, and accomplish work.
• Ensure and maintain employee productivity levels.
• Communicate performance expectations in accordance with job descriptions.
• Establish and maintain open, collaborative relationships with employees.
• Observe service behaviors of employees and provide feedback for improvement.

Financial Oversight and Guest Experience

This position involves managing the department's controllable expenses to achieve or exceed budgeted goals, requiring an understanding of budgets, operating statements, and payroll progress reports. A key focus is ensuring exceptional customer service by providing services that exceed guest expectations for satisfaction and retention. This includes improving service through communication, feedback, and individual coaching, and empowering employees to deliver excellent customer service.

• Manage day-to-day operations, ensuring quality standards and meeting customer expectations.
• Interact with guests to obtain feedback on product quality, service levels, and overall satisfaction.
• Handle guest problems and complaints effectively.

Human Resources and Additional Duties

The role includes conducting human resource activities such as identifying developmental needs of others and providing coaching or training. Supporting departmental orientation programs for new hires and training staff on cash handling and credit policies are also key responsibilities. Employees are encouraged to provide feedback, and an open-door policy is maintained to address concerns.

• Identify educational needs and develop training programs.
• Train staff and monitor adherence to cash handling and credit policies.
• Solicit employee feedback and review satisfaction results.
• Provide information to supervisors, co-workers, and subordinates.
• Analyze information and evaluate results to solve problems.
• Recognize good quality products and presentations.

Qualifications and Experience

This position requires a minimum of 5 to 10 years of relevant experience. The ideal candidate will possess strong leadership, communication, and problem-solving skills, with a thorough understanding of food and beverage operations and financial management within a hospitality context.