Office Manager Jobs in Saudi Arabia

About the Role

TikTok LIVE is a platform that connects creators and communities in real time, offering interactive experiences and monetization opportunities. As a key component of TikTok's regional management and support function, the Regional Headquarters is seeking a Regional Agency Strategy, Governance and Enablement Manager to support TikTok group entities across the MENAT region. This role will drive the development and implementation of regional agency management strategies, training programs, performance analytics, policy enforcement, and operational governance, with local execution managed by respective operating entities.

This position is based in TikTok's KSA Regional Headquarters in Riyadh. The role provides strategic, management, governance, analytics, training, and coordination support to TikTok group entities throughout the MENAT/MENA region. It is important to note that this role does not involve direct sales, direct contracting with creators, agencies, or users on behalf of the RHQ entity, nor does it involve direct operation of local commercial activities. The execution of local market activities, contracting, and revenue-generating operations will remain with the relevant local operating entities.

Key Responsibilities

• Develop, maintain, and support the implementation of regional agency management policies, playbooks, onboarding standards, and governance processes for TikTok LIVE across the MENA/MENAT region.
• Support local operating entities in identifying, assessing, and managing MCNs, agencies, and creator organizations in accordance with approved regional standards, without directly contracting on behalf of the RHQ entity.
• Design and deliver regional training materials and enablement programs for internal teams covering agency management processes, platform policies, compliance requirements, and operational best practices.
• Analyze regional agency performance data and provide actionable recommendations to local operating entities and regional leadership regarding agency quality, category development, and creator ecosystem trends.
• Coordinate effectively with product, policy, legal, compliance, and local operations teams to enhance the regional agency management methodology and ensure consistent application of TikTok LIVE standards.
• Contribute to regional business planning, operational governance, and performance reporting for the LIVE creator agency ecosystem.

Qualifications and Requirements

• Bachelor's degree or above.
• A deep passion for TikTok, mobile entertainment, social media, and popular culture.
• Experience within the live-streaming industry and a strong understanding of the latest live-streaming trends.
• Proven experience in regional strategy, business operations, governance, analytics, partner enablement, or cross-functional program management within a technology, media, entertainment, social media, or creator economy business.
• Fluency in Arabic is required for this role.

Required Skills

• Agency Management
• Strategy Development
• Governance Frameworks
• Performance Analytics
• Partner Enablement
• Cross-functional Program Management
• Live-streaming Industry Expertise
• Mobile Entertainment Knowledge
• Social Media Dynamics
• Understanding of Popular Culture

Work Environment and Experience

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of relevant experience.

About the Role

GT Medical is seeking a Technical Support Officer to join its IT Help Desk team in Riyadh, Saudi Arabia. This full-time position is essential for maintaining the organization's technology operations by providing first-line IT support. The role involves diagnosing, troubleshooting, and resolving hardware, software, network, and system issues, while ensuring effective user support.

As a Technical Support Officer, you will serve as the primary point of contact for IT-related inquiries, contributing to system integrity and user productivity. This role offers an opportunity for individuals with foundational IT support knowledge to develop their careers within a medical company.

Key Responsibilities

• Provide first-line technical support to users via phone, email, remote tools, and on-site assistance.
• Diagnose and resolve hardware, software, printer, and network-related issues.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals.
• Manage user accounts, passwords, and access permissions within the Microsoft 365 environment.
• Support and troubleshoot Microsoft Outlook and email services.
• Escalate complex technical issues to senior IT teams when necessary.
• Assist with employee onboarding and offboarding processes, including IT setup and access provisioning.
• Maintain accurate IT asset inventory and comprehensive documentation.
• Troubleshoot network connectivity and Wi-Fi issues to ensure reliable access.
• Ensure compliance with IT security policies and promptly report any security incidents.
• Install and configure IP phones, specifically Grandstream devices.
• Install and maintain CCTV systems, focusing on Hikvision equipment.
• Configure biometric and fingerprint systems, including ZKTeco products.
• Deploy and manage endpoint protection solutions, such as ESET.
• Provide user training and promote best practices for IT usage.

Qualifications and Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 1 to 3 years of experience in IT support or help desk roles.
• Strong knowledge of Windows operating systems.
• Proficiency in Microsoft 365, including Outlook, Teams, and OneDrive.
• Good understanding of networking fundamentals, including LAN, WAN, and Wi-Fi troubleshooting.
• Hands-on experience with hardware and software installation and troubleshooting.
• Familiarity with IT asset management principles and user administration.
• Exposure to IP telephony (*, Grandstream), CCTV systems (*, Hikvision), and biometric systems (*, ZKTeco) is considered an advantage.
• Experience with endpoint security solutions like ESET or similar is beneficial.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work effectively under pressure and manage multiple priorities simultaneously.
• Willingness to provide both on-site and remote IT support.

Required Skills

• Technical Support
• IT Help Desk Operations
• Hardware Troubleshooting
• Software Troubleshooting
• Network Troubleshooting
• User Support
• Microsoft 365 Suite
• Microsoft Outlook
• IT Asset Management
• User Administration
• IP Telephony Systems
• CCTV Systems
• Biometric Systems
• Endpoint Protection Solutions
• Problem-Solving
• Communication Skills
• Customer Service Excellence

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to provide both on-site and remote IT support.

Cafe Manager and Operator Required

We are looking for a professional cafe manager and operator with practical experience in operating and managing successful cafes, characterized by the ability to develop products and innovate marketing and operational ideas that increase sales and improve customer experience.

Key Responsibilities:

• Daily management and operation of the cafe.
• Continuous development of products and menus.
• Innovation of new marketing and operational ideas.
• Raising the level of service and quality.
• Monitoring sales and costs and achieving targets.
• Training and managing the work team.

About the Role

Majestic International Company, a division of the Majestic International Group, operates under American business principles focused on discipline, excellence, adaptability, and team motivation. Established in 1986, the group has a global presence, initially in defense, and has diversified into sectors supporting national development. The company is committed to developing superior technical capabilities and specialized skill sets to deliver premium, efficient services across all its divisions and territories. By integrating intelligent technology and robust management systems, Majestic International Company aims to cultivate lasting partnerships and consistently surpass client expectations.

We are seeking an experienced and results-driven Cluster Account Manager to join our team in Riyadh. This role involves overseeing service delivery, operational performance, client relationships, and workforce management across multiple sites within the Riyadh Region. The Cluster Account Manager will serve as the primary point of contact for clients, ensuring all contractual obligations, service levels, compliance standards, and operational objectives are met.

Key Responsibilities

• Act as the primary liaison between clients and operational teams across the assigned cluster of sites.
• Build, maintain, and strengthen long-term client relationships through proactive engagement and service delivery.
• Manage client expectations, address escalations promptly, and ensure timely resolution of operational issues.
• Lead business reviews, performance meetings, and operational discussions with key stakeholders.
• Ensure all contractual commitments, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs) are consistently achieved.
• Oversee daily operations across multiple sites within the assigned cluster, ensuring smooth and efficient functioning.
• Drive operational efficiency, service excellence, and champion continuous improvement initiatives across all managed sites.
• Monitor performance metrics and implement corrective actions as necessary to maintain high standards.
• Coordinate emergency response activities and provide operational support outside of standard business hours when required.
• Ensure all site procedures, operational documentation, and contingency plans are kept current and effective.
• Lead the recruitment, onboarding, training, coaching, and development of personnel within the cluster.
• Conduct performance reviews and support employee engagement and retention initiatives.
• Manage staffing plans to ensure adequate personnel coverage across all sites.
• Promote a culture of accountability, professionalism, and customer-focused service among the team.
• Maintain accurate personnel records, certifications, training records, and compliance documentation.
• Ensure strict compliance with company policies, contractual obligations, and relevant regulatory requirements.
• Review operational reports, incident logs, audit findings, and performance data to identify improvement opportunities.
• Track corrective actions and ensure their timely closure to address operational issues effectively.
• Prepare and present comprehensive management reports, business reviews, and performance updates to stakeholders.
• Manage inventory, uniforms, equipment, and other operational assets across the cluster efficiently.

Qualifications and Requirements

• Saudi National (Required).
• Bachelor's degree in Business Administration, Operations Management, Security Management, or a closely related field.
• Minimum of 5 years of progressive experience in account management, operations management, security services, facilities management, or a similar multi-site leadership role.
• Proven track record of successfully managing client relationships and service delivery contracts.
• Strong leadership capabilities with demonstrated experience managing large teams across multiple locations.
• Excellent communication, stakeholder management, and problem-solving abilities.
• Strong analytical and reporting capabilities are essential.
• Possession of a valid Saudi driving license and willingness to travel within Riyadh and other locations as required.

Required Skills

• Client Relationship Management
• Service Delivery Excellence
• Operational Performance Optimization
• Workforce Management and Development
• Adherence to Contractual Obligations and Service Levels
• Ensuring Compliance Standards and Operational Objectives
• Conducting Business Reviews and Performance Meetings
• Facilitating Operational Discussions with Stakeholders
• Achieving Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Overseeing Daily Operations across Multiple Sites
• Driving Operational Efficiency and Continuous Improvement
• Monitoring Performance Metrics and Implementing Corrective Actions
• Coordinating Emergency Response and Providing Operational Support
• Maintaining Site Procedures, Operational Documentation, and Contingency Plans
• Recruitment, Onboarding, Training, Coaching, and Personnel Development
• Conducting Performance Reviews, Supporting Employee Engagement and Retention
• Developing and Managing Staffing Plans
• Fostering a Culture of Accountability, Professionalism, and Customer Focus
• Managing Personnel Records, Certifications, Training Records, and Compliance Documentation
• Ensuring Compliance with Company Policies and Regulatory Requirements
• Reviewing Operational Reports, Incidents, Audits, and Performance Data
• Identifying Improvement Opportunities and Tracking Corrective Actions
• Preparing Management Reports and Business Updates
• Inventory, Uniform, Equipment, and Operational Asset Management
• Leadership and Team Management
• Effective Communication and Stakeholder Management
• Strong Problem-Solving and Analytical Skills
• Proficiency in Reporting Capabilities
• Experience in Large-Scale Multi-Site Operations Management
• Expertise in Contract Management
• Proficiency in KPI and SLA Management
• Comprehensive Compliance Management
• Excellent Organizational, Planning, and Project Management Skills
• Proficiency in Microsoft Office Suite and Reporting Systems

Work Environment and Location

This is a full-time position based in Riyadh, Riyadh Region, Saudi Arabia. Saudi Nationals are strongly encouraged to apply. Candidates must be based in Saudi Arabia and eligible to work in Riyadh.

About the Role

W Hotels is seeking a dedicated Supervisor-Guest Service to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is designed for individuals with 0-1 year of experience looking to develop their career in hotel operations. As a Supervisor-Guest Service, you will be responsible for ensuring an exceptional guest experience, upholding the W Hotels' "Whatever/Whenever" service philosophy.

This role is a key part of the Rooms & Guest Services Operations department, contributing to the brand's commitment to redefining luxury and opening doors and minds. You will be part of a dynamic environment that embraces new experiences and fosters a culture of readiness and innovation.

Key Responsibilities

• Process all guest check-ins, including verifying guest identity, form of payment, assigning rooms, and issuing room keys.
• Set up accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify/adjust billing as needed.
• Compile and review daily reports, logs, and contingency lists.
• Complete cashier and closing reports accurately.
• Provide guests with directions and essential property information.
• Accommodate guest requests by contacting the appropriate staff and following up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges, and balance and drop receipts.
• Count and secure the bank at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with team members, supporting them to reach common goals and listening and responding appropriately to employee concerns.
• Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to management, and complete safety training and certifications.
• Ensure personal appearance is clean and professional and maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests, anticipate and address their service needs, and assist individuals with disabilities.
• Thank guests with genuine appreciation and speak using clear and professional language.
• Prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards and enter and locate information using computers and POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Service
• Customer Service
• Cashiering
• Training
• Teamwork
• Communication
• Problem-solving

Work Environment and Location

This is a full-time, non-management position located in the Financial District, Riyadh, Saudi Arabia. Marriott International is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Johnson & Johnson MedTech is seeking a Senior Manager, Global Customer Solutions for Emerging Markets. This role is responsible for leading a high-performing regional Customer Solutions organization, ensuring daily service delivery, driving continuous improvement, and fostering process excellence. The position requires a blend of hands-on operational management and strategic thinking to maintain smooth operations while supporting regional and enterprise initiatives. The ideal candidate will adapt global standards to local market realities, build strong cross-border teams, and drive operational excellence through transformational change.

Key Responsibilities

• Lead end-to-end customer service operations across CEE, Turkey, RCIS & MEA, overseeing order management, returns, critical issues, and SLA performance, serving as the senior escalation point for the Emerging Market region.
• Build and sustain strong relationships with key commercial partners and strategic customer accounts, representing Customer Solutions in commercial and supply chain engagements and supporting high priority customer critical issues.
• Drive operational excellence by standardizing processes, reducing manual touchpoints, and improving interaction and transaction efficiency to elevate the customer experience.
• Ensure consistent application of policies, controls, and regulatory requirements, owning functional governance, risk controls, and operational continuity planning.
• Lead people management for the Customer Solutions team, including recruitment, coaching, and development of front-line leaders, performance conversations, career development planning, retention initiatives, and succession readiness.
• Sponsor and manage transformation and continuous improvement initiatives, including digital customer experience, automation, process harmonization, and AI solutions, adapting global tools and frameworks to local market requirements.
• Lead project management for local and cross-site strategic projects such as technology rollouts, supply chain initiatives, and process redesign, applying continuous improvement/PE methods to solve operational problems.

Qualifications and Requirements

• Minimum Bachelor's degree; an advanced degree is preferred.
• A minimum of 8-10 years of relevant professional experience.
• A minimum of 2 years of people management experience, with experience managing distributed or remote teams being preferred.
• Strong operational leadership with a proven track record of meeting service, quality, and cost targets in complex contact centers or customer operations.
• Demonstrated experience in continuous improvement methodologies, such as Lean, and driving process improvements.
• Experience in identifying digital solutions and implementing AI into customer service operations.
• Excellent communication and partner leadership skills, with comfort in interacting with commercial leaders and cross-functional partners.
• Solid analytical skills and comfort with metrics, reporting, and basic data analysis tools like MS Excel and PowerPoint.

Required Skills

• Customer Management
• Customer Service Operations
• People Leadership
• Order Management
• Returns Management
• SLA Performance
• Commercial Partner Management
• Process Standardization
• Continuous Improvement
• Lean Methodologies
• Digital Solutions
• AI Solutions
• Communication
• Partner Leadership
• Analytical Skills
• MS Excel
• MS PowerPoint
• Contact Center Platforms
• CRM Systems
• EDI/API Customer Channels

Work Environment and Location

This is a full-time position. The role is located in Riyadh, Saudi Arabia. Johnson & Johnson MedTech is recruiting for this role, which is available across multiple countries including Warsaw (Poland), Prague (Czech Republic), Istanbul (Turkey), Moscow (Russia), and Riyadh (Saudi Arabia). Your applications will be considered as a single submission regardless of the posting you apply to. Up to 30% travel may be required. Proficiency in English is required, and knowledge of local languages is considered an added value.

About the Role

Mace is a global company specializing in shaping, building, and managing complex projects. This role offers an opportunity to join a significant program in Saudi Arabia, focusing on a mixed-use development that includes sports, entertainment, arts, and associated infrastructure. As an Associate Director - Project Controls, you will play a key role in the delivery of this project, ensuring the efficient execution of project controls across assigned commissions.

Key Responsibilities

• Lead Project Management Office (PMO) and project controls delivery for assigned commissions.
• Provide expert guidance and oversight in cost management, schedule management, risk management, and change management.
• Build and maintain client relationships, driving performance reporting for transparency and accountability.
• Ensure project delivery aligns with Mace's control centre standards and best practices.
• Mentor and develop project teams to foster a collaborative environment.
• Promote and integrate sustainability principles throughout project delivery.
• Contribute to the net-zero carbon transition by identifying and managing associated carbon emissions and reductions during project delivery.

Qualifications and Requirements

• Hold a relevant degree and be progressing towards chartership.
• Possess proven experience in PMO and project controls delivery.
• Demonstrate strong knowledge of project controls tools, techniques, and sector best practices.
• Meet the necessary visa criteria for the Kingdom of Saudi Arabia.
• Have relevant work experience on high-valued projects/programmes within a project management consultancy business, required for immigration and client approval.

Required Skills

• Expertise in PMO and project controls delivery.
• Proficiency in cost management, schedule management, risk management, and change management.
• Strong client relationship management and stakeholder engagement capabilities.
• Skilled in performance reporting and analytical assessment.
• Commitment to promoting sustainability and understanding of net-zero carbon transition principles.

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Mace champions a safe, diverse, and inclusive working environment, focusing on well-being and continuous improvement. The company is committed to delivering on its promises, building long-term client relationships with integrity, and influencing positive outcomes within the industry. Mace welcomes interest from a diverse range of candidates and is open to discussing flexible working options if suitable for the role.

We are looking for an <strong>Operations Manager</strong> for our second branch, someone with real experience and deep knowledge of the specialty coffee world in Riyadh, who understands all its details from the source to the cup. They should have experience in opening and know how to take care of all the details from staff, accessories, communication for packaging with suppliers, and dessert and bakery items before the doors open. We are looking for a proactive, passionate, and reliable personality to maintain a level befitting the brand's name and its position in the specialty coffee market. The advertised salary is the minimum.

About the Role

AtkinsRéalis, a world-class engineering services and nuclear organization, is seeking a Manager - Project Control to join their team in Riyadh, Saudi Arabia. This role is pivotal in overseeing integrated planning, scheduling, cost control, and performance monitoring across all contracts. The Manager - Project Control will ensure alignment with program objectives and provide crucial support for informed decision-making by the Employer, contributing to the transformation of infrastructure and energy systems.

Key Responsibilities

• Monitor contractor schedules, progress, and milestones to ensure alignment with approved plans and overall program timelines.
• Oversee cost control, forecasting, and budget tracking across multiple contracts and work streams.
• Validate contractor reporting, ensuring the accuracy of progress, cost, and performance data.
• Identify schedule delays, cost risks, and performance deviations, and ensure that corrective actions are implemented effectively.
• Provide integrated dashboards, comprehensive reporting, and strategic insights to support the Employer's decision-making processes.

Qualifications and Experience

• A minimum of 7 years of experience in project controls, planning, cost control, or program management within infrastructure or transport projects.
• Demonstrated experience working in multi-contract or Project Management Consultancy (PMC) environments.
• The role requires 5-10 years of experience.

Required Skills

• Proficiency in Project Controls, Planning, and Cost Control methodologies.
• Experience in Program Management.
• Expertise in scheduling tools such as Primavera and MS Project.
• Familiarity with cost control systems and reporting frameworks.
• Strong analytical and reporting capabilities.
• Excellent stakeholder coordination skills are essential for this role.

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia.

About the Role

Mace, a leader in construction expertise and consultancy, is seeking an Associate Director - Project Controls to join its team in Riyadh, Saudi Arabia. This role is integral to unlocking potential within ambitious projects and redefining industry standards. You will contribute to a significant program in Saudi Arabia, a major mixed-use development encompassing sports facilities, entertainment, arts, and associated infrastructure. Mace is a key delivery partner, requiring experienced professionals to lead integrated teams through all project phases.

As the Associate Director - Project Controls, you will lead PMO and project controls delivery across commissions and hubs, ensuring high-quality service and team performance. You will act as a subject matter expert, promoting Mace's reputation through industry engagement, meeting client expectations, and ensuring delivery remains competitive, innovative, and aligned with strategic goals. This position offers an opportunity to contribute to a large-scale program in the Kingdom.

Key Responsibilities

• Lead the PMO and project controls strategy and delivery across various commissions and hubs.
• Serve as a subject matter expert, providing guidance on cost, schedule, risk, and reporting.
• Build trusted client relationships and mentor high-performing teams to achieve excellence.
• Align project delivery with the Mace Control Centre, actively driving innovation, compliance, and sustainability initiatives.
• Collaborate towards the common goal of a net-zero carbon transition, sharing responsibility for the proactive identification and management of associated carbon emissions and reductions during work delivery.

Qualifications and Requirements

• Hold a relevant degree or equivalent qualification.
• Be progressing towards chartership with a recognized professional body and demonstrate ongoing professional development.
• Possess extensive leadership experience in PMO and project controls.
• Demonstrate proven leadership in health, safety, and wellbeing, with a track record of delivering measurable outcomes and embedding best practice.
• Have strong knowledge and application of relevant legislation within complex organizational environments.
• Be an effective communicator with strong analytical capabilities, possessing the ability to engage, influence, and build trusted stakeholder relationships.
• Meet the necessary visa criteria for the Kingdom of Saudi Arabia.
• Possess relevant work experience working on high-valued projects/programmes for a project management consultancy business, which are required for immigration and client approval.

Required Skills

• PMO
• Project Controls
• Cost Management
• Schedule Management
• Risk Management
• Reporting
• Data Analytics
• Health, Safety, and Wellbeing
• Stakeholder Relationship Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes interest from a diverse range of candidates. The company is open to discussing part-time, flexible, and hybrid working options if suitable within the role.

We are looking for an experienced HR manager to lead and develop all human resources operations within the company, including strategic workforce planning, talent acquisition, performance management, and designing training and development programs. The candidate will be responsible for developing policies and procedures in line with best practices, overseeing payroll and benefits systems, and ensuring full compliance with labor laws and regulations. The role requires high leadership skills and the ability to make decisions and build a positive work environment that supports employee growth and achieves the company's operational and strategic goals.

About the Role

Carrier, a global leader in HVAC, refrigeration, and cold chain solutions, is seeking an experienced Aftermarket Country Division Manager to lead and grow its Services business in Riyadh, Saudi Arabia. This permanent, full-time position offers the opportunity to take full ownership of the Aftermarket Division's Profit and Loss (P&L), driving profitable growth across all service lines. You will be instrumental in shaping the country's service strategy, enhancing customer experiences, and fostering innovation within a dynamic international environment.

As the Aftermarket Country Division Manager, you will oversee Service Modernization, Service Repair operations, Service Agreements and contracts, Parts business management, and Digital service and solution offerings. This role requires a strategic leader with a proven track record in P&L management, sales, operations, and dealer network development, dedicated to building high-performing teams and a customer-centric culture.

Key Responsibilities

• Take full ownership of the Aftermarket Division's P&L, including revenue, margin, cost, and cash flow.
• Manage and drive growth in Service Modernization business.
• Oversee Service Repair operations to ensure efficiency and customer satisfaction.
• Develop and manage Service Agreements and contracts to secure recurring revenue.
• Lead the Parts business management to optimize availability and profitability.
• Drive the development and implementation of Digital service and solution offerings.
• Provide strong leadership to Sales and Operations teams within the division.
• Develop and execute the country service strategy, aligning with regional and global objectives.
• Define the service portfolio, pricing strategies, and value propositions to enhance market competitiveness.
• Lead service sales and operations to achieve revenue and margin targets.
• Develop and implement go-to-market strategies for modernization, repair, service agreements, and parts.
• Strengthen key customer relationships and increase service contract penetration.
• Build and execute the Parts Global Market Team (GMT) strategy with dealers.
• Develop and implement stock management and inventory planning models for parts.
• Improve parts availability, inventory turns, and dealer performance.
• Lead digital service transformation and the introduction of new digital offerings.
• Drive the adoption of digital tools for predictive maintenance and remote monitoring.
• Enhance customer experience through the implementation and optimization of digital platforms.
• Build and lead high-performing service, sales, and parts teams.
• Develop organizational capability and implement succession plans for key roles.
• Promote a performance-driven and customer-centric culture within the division.

Qualifications and Requirements

• Bachelor’s degree in Engineering, with a Mechanical Engineering background being preferred.
• A minimum of 15 years of experience in Service, Aftermarket, or Industrial Operations.
• Proven experience in P&L leadership, demonstrating a strong understanding of financial management and business growth.
• Demonstrated experience in service sales, operations management, and parts management.
• Experience working effectively with dealer networks.
• Experience with digital service initiatives and their implementation.

Required Skills

• Expertise in Service Modernization business.
• Proficiency in Service Repair operations.
• Strong understanding of Service Agreements and contracts.
• Skills in Parts business management.
• Experience with Digital service and solution offerings.
• Leadership of Sales and Operations teams.
• Strategic and Business Leadership capabilities.
• Excellence in Sales & Operations execution.
• Proficiency in Parts Strategy & Dealer Management.
• Aptitude for Digitalization & Innovation.
• Strong People Leadership skills.
• P&L leadership and financial acumen.
• Service sales strategy and execution.
• Operations management and optimization.
• Parts management and supply chain understanding.
• Dealer network development and management.
• Digital service strategy and implementation.

Work Environment and Contract Details

This is a permanent, full-time position based in Riyadh, Saudi Arabia. Carrier offers development opportunities and a professional working environment. The recruitment process typically involves an initial call with the sourcing/recruitment team followed by an interview with the hiring manager.

Carrier is committed to fostering an inclusive and diverse workplace. The company's values are respect, integrity, inclusion, innovation, and excellence. Carrier is an Equal Opportunity/Affirmative Action Employer.

About the Role

Knight Frank MENA is seeking a Human Resources Specialist (Saudization) to join the People and Culture team in Riyadh, Saudi Arabia. This role will support general HR services, projects, and operations, with a primary focus on government relations and compliance within the Kingdom. Working closely with the HR Lead and HR Operations Specialist, you will ensure all HR activities and government-related processes align with Saudi labor laws, Saudization requirements, and company policies.

This is a hands-on position requiring accurate and timely processing of employee transactions through government platforms such as QIWA, GOSI, and MUQEEM. The HR Specialist will serve as a key liaison between managers, external service providers, and government authorities, managing visa and government documentation, HR compliance, and general HR operations. A proactive approach to problem-solving and service delivery is essential.

Key Responsibilities

• Support daily HR operations, including onboarding, offboarding, and employee lifecycle administration.
• Partner with internal stakeholders to ensure a smooth onboarding experience and compliance with employment requirements.
• Assist with payroll processing, GOSI, benefits administration, and other HR operational activities.
• Manage employee training and development administration, including coordination of local KSA programs like COOP and TAMHEER.
• Support employee licensing, certifications, and professional membership renewals (*, RICS, TAQEEM, REGA).
• Maintain accurate HR records, documentation, and reporting across HR systems and government platforms.
• Provide support for HR projects, system implementations, and continuous improvement initiatives.
• Assist with the translation and preparation of HR and government-related documents in English and Arabic.
• Perform other HR and operational duties as required to support business needs.
• Provide advisory services to the business regarding government relations processes to ensure compliance.
• Offer problem resolution for government relations processes and challenges.
• Manage the external visa processing provider to ensure timely and accurate issuing of visas, labor contracts, and employee government documentation.
• Execute and coordinate government relations processes in KSA, ensuring compliance with applicable labor laws and regulatory requirements.
• Liaise with government entities, regulatory bodies, and external service providers to support the timely completion of government-related processes.
• Support government audits, inspections, labor cases, and regulatory interactions.
• Oversee and process all government-related requirements including Qiwa, GOSI, Iqama issuance and renewals, and other relevant Saudi platforms.
• Support the business and legal department in obtaining and renewing licenses, registrations, and approvals from government authorities.
• Stay informed of changes in Saudi labor laws and government regulations, and support the implementation of required updates.
• Maintain accurate records of all government documentation, submissions, and correspondence.
• Support dispute resolution, urgent PRO matters, and escalations with government authorities.
• Ensure compliance with Saudization requirements and support reporting and tracking obligations.

Qualifications and Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Saudi national is preferred.
• 5 to 10 years of experience in HR operations and government relations within Saudi Arabia.
• Solid knowledge of Saudi labor law, Saudization requirements, GOSI, and HR compliance frameworks.
• Proven hands-on experience with Saudi government platforms including QIWA, IQAMA systems, and other regulatory portals.
• Practical experience processing employee and company transactions through Saudi government platforms and coordinating with relevant authorities.
• High integrity, professionalism, and a strong understanding of the local cultural and regulatory environment.
• Proficient level in Microsoft Office programs.
• Fluency in English and Arabic, both written and verbal.
• Flexible attitude towards traveling.

Required Skills

• HR Operations
• Government Relations
• Saudi Labour Law
• Saudization Requirements
• GOSI
• HR Compliance Frameworks
• QIWA
• IQAMA Systems
• Problem-Solving
• Communication
• Coordination
• Organizational Skills
• Attention to Detail
• Integrity
• Professionalism

Work Environment and Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. CIPD or a relevant certification is considered a plus.

About the Role

Carrier, a global leader in HVAC, refrigeration, and cold chain solutions, is seeking an experienced After Market Country Division Manager to join their team in Riyadh, Saudi Arabia. This permanent, full-time position offers the opportunity to lead and grow the Services business with full P&L ownership. You will be instrumental in driving profitable growth across all service lines, including Service Modernization, Service Repair, Service Agreements, Parts, and Digital Service offerings. The role requires a strategic leader who can effectively manage Sales and Operations teams, foster strong dealer collaboration, ensure optimal parts availability, and champion digital transformation within the aftermarket division. Carrier is renowned for its pioneering spirit and commitment to creating healthier environments and reducing environmental impact through its industry-leading services and solutions.

Key Responsibilities

• Assume full ownership of the Aftermarket Division's Profit & Loss (P&L), encompassing revenue, margin, cost, and cash flow.
• Oversee and manage the Service Modernization business.
• Direct Service Repair operations to ensure efficiency and customer satisfaction.
• Manage Service Agreements and contracts, ensuring client retention and growth.
• Lead the Parts business management, focusing on availability and profitability.
• Drive the development and implementation of digital service and solution offerings.
• Provide strong leadership to both Sales and Operations teams within the division.
• Develop and execute the country service strategy, ensuring alignment with regional and global objectives.
• Define the service portfolio, pricing strategies, and value propositions to enhance market competitiveness.
• Lead service sales and operations to achieve targeted revenue and margin goals.
• Develop and implement effective go-to-market strategies for modernization, repair, service agreements, and parts.
• Strengthen key customer relationships and increase service contract penetration.
• Build and execute the Parts Go-to-Market (GMT) strategy in collaboration with dealers.
• Develop and optimize stock management and inventory planning models for parts.
• Improve parts availability, inventory turns, and overall dealer performance.
• Lead the digital service transformation and the introduction of new digital offerings.
• Drive the adoption of digital tools for predictive maintenance and remote monitoring capabilities.
• Enhance the overall customer experience through the strategic deployment of digital platforms.
• Build and lead high-performing service, sales, and parts teams.
• Develop organizational capability and implement robust succession plans.
• Promote a performance-driven and customer-centric culture throughout the division.

Qualifications and Requirements

• Bachelor's degree in Engineering, with a preference for Mechanical Engineering.
• A minimum of 15 years of progressive experience in Service, Aftermarket, or Industrial Operations.
• Demonstrated success in P&L leadership, service sales, operations management, and parts management.
• Proven experience working effectively with dealer networks.
• Experience in implementing and managing digital service initiatives.

Required Skills

• P&L leadership
• Service sales
• Operations management
• Parts management
• Dealer network management
• Digital service initiatives
• Leadership and team building
• Strategy development and execution
• Business development
• Customer relationship management
• Inventory planning and optimization
• Digital transformation

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Carrier offers development opportunities and an international working environment. The recruitment process includes an initial call with the sourcing/recruitment team followed by an interview with the hiring manager.

About the Role

W Hotels is seeking a Supervisor-Guest Service to join our team in Riyadh, Saudi Arabia. This full-time, non-management position is located in the Financial District. As part of Marriott International, this role contributes to delivering exceptional guest experiences aligned with W Hotels' mission.

Role Overview

The Supervisor-Guest Service is responsible for ensuring smooth guest arrivals and departures, managing guest accounts, and providing service that upholds the W Hotels' "Whatever/Whenever" philosophy. This role requires a proactive approach to anticipating guest needs, resolving issues efficiently, and maintaining the brand's reputation for luxury and innovation.

Key Responsibilities

• Process guest check-ins, including verifying identification, payment methods, room assignments, and issuing room keys.
• Set up guest accounts according to their specific requirements.
• Enter information for the Marriott Rewards program.
• Ensure room rates align with market pricing and document any exceptions.
• Obtain payment before issuing room keys and verify and adjust billing.
• Compile and verify daily reports, journals, and occupancy lists.
• Complete cash drawer and closing reports.
• Inform and orient guests, providing information about the hotel.
• Respond to guest requests, escalating to appropriate staff when necessary, and follow up to ensure fulfillment.
• Process all types of payments, vouchers, refunds, and charges.
• Balance and deposit revenues, and perform cash counts at the beginning and end of each shift.
• Obtain manual authorizations and adhere to all Accounting procedures.
• Notify Loss Prevention/Security of any reported theft by a guest.
• Assist management in training, evaluating, counseling, motivating, and coaching employees, serving as a role model for company policies.
• Develop and maintain positive working relationships, collaborating with co-workers and addressing employee issues.
• Follow and apply all chain policies and procedures, reporting accidents, injuries, and unsafe working conditions.
• Complete safety training and certifications, and maintain a neat and professional appearance.
• Maintain the confidentiality of hotel information and protect company assets.
• Welcome and receive guests, anticipate and respond to guest needs, assist individuals with disabilities, and thank guests.
• Communicate clearly and professionally, prepare and correct documents accurately, and answer the telephone using appropriate language.
• Ensure adherence to quality standards.
• Enter and retrieve information using computers and/or Point of Sale (POS) systems.
• Perform other duties requested by managers that are consistent with the position.

Qualifications and Requirements

• High school diploma or equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Required Skills

• Guest Services
• Customer Service
• Payment Processing
• Cash Handling
• Reporting
• Team Leadership
• Problem Solving
• Communication
• Upselling
• Point of Sale (POS) Systems

Work Environment and Physical Demands

This full-time position is located in Riyadh, Saudi Arabia. The role requires the ability to stand, sit, and move for extended periods, and to lift, push, pull, and place objects weighing up to kilograms independently. W Hotels and Marriott International are committed to equal employment opportunities and fostering an environment where employee differences are valued.

About the Role

NextEra is seeking to hire four Contact Center Agents to join their IT team in Riyadh, Saudi Arabia. This role is integral to an integrated Contact Center & Service Desk, providing 24x7 frontline omni-channel IT support. The Contact Center Agent will be responsible for handling a wide range of user queries, incidents, and service requests across multiple communication channels, acting as the primary point of contact for IT support. This position bridges the functions of L1/L2 Service Desk, Field/Desktop Support, and SRE/Reliability Operations, offering a comprehensive IT support experience. The ideal candidate will be adept at troubleshooting, resolving issues efficiently, and ensuring high levels of customer satisfaction while adhering to strict Service Level Agreements (SLAs).

Key Responsibilities

• Serve as the Single Point of Contact (SPOC) for all IT support requests.
• Manage omni-channel interactions including voice, email, chat, portal, and WhatsApp.
• Perform accurate ticket logging, categorization, and prioritization within the ITSM tool.
• Provide first-level troubleshooting and resolution (L1) for IT incidents and service requests.
• Execute Incident Management processes, including triage and first response.
• Handle Request Fulfillment for standard IT service requests.
• Strive to achieve First Call Resolution (FCR) for a significant percentage of incoming queries.
• Escalate complex technical issues to L2/L3 teams according to defined procedures.
• Maintain up-to-date and accurate documentation and contribute to knowledge base updates.
• Support the adoption of self-service options and guide users on AI/chatbot functionalities.
• Provide dedicated support for VIP and high-priority users when required.
• Ensure strict adherence to SLA targets and maintain high-quality service standards.

Qualifications and Requirements

• A graduate degree, preferably in IT or Computer Science.
• 2 to 4 years of experience in a Service Desk or Contact Center environment.
• Proven experience in handling IT support requests across various channels.
• Familiarity with ITSM tools such as ServiceNow or equivalent.
• Basic knowledge of Active Directory, M365, and end-user computing fundamentals.
• ITIL Foundation certification is preferred.

Required Skills

• Expertise in omni-channel IT support, including voice, chat, email, and portal channels.
• Proficiency in handling user queries, incidents, and service requests.
• Strong customer handling and communication skills.
• Bilingual proficiency in both Arabic and English is essential.
• Experience with Service Desk operations, Field/Desktop Support, and an understanding of SRE/Reliability Operations.
• Ability to perform ticket logging, categorization, and prioritization.
• Skilled in first-level troubleshooting and resolution (L1).
• Competence in Incident Management, Request Fulfillment, and Triage & First Response.
• A focus on achieving high First Call Resolution (FCR) rates.
• Capability to escalate issues effectively to L2/L3 teams.
• Proficiency in maintaining documentation and updating knowledge bases.
• Experience in supporting self-service adoption and AI/chatbot guidance.
• Ability to provide specialized handling for VIP/high-priority users.
• Commitment to meeting SLA targets and quality standards.

Work Environment and Location

This is a contract position located in Riyadh, Saudi Arabia. The role requires a commitment to providing 24x7 support, ensuring continuous service availability.

About FlyAkeed and the Role

FlyAkeed, an online platform established in 2017 and based in Riyadh, Saudi Arabia, simplifies flight and hotel bookings, particularly for corporate travel. The company utilizes technology to enhance corporate travel management. Within this framework, the Operations team is crucial for ensuring smooth booking, fulfillment, and customer satisfaction through proprietary platform management. The Travel Fulfilment Manager will lead the Travel Fulfilment function, focusing on efficient booking execution, service delivery, operational performance, and continuous process improvement.

Role Overview

The Travel Fulfilment Manager is responsible for overseeing the Travel Fulfilment team and its daily operations. This role involves optimizing workflows, managing teams, and ensuring exceptional customer experiences through technology-driven travel operations. The position requires a focus on efficient booking execution, service delivery, and ongoing enhancement of operational performance.

Key Responsibilities

• Lead and manage the Travel Fulfilment team and daily operations.
• Ensure timely and accurate processing of travel bookings and fulfillment activities.
• Monitor operational KPIs, productivity, quality, and service levels.
• Develop and implement strategies to improve operational efficiency and customer satisfaction.
• Manage escalations and complex travel cases.
• Collaborate with Product, Technology, Customer Experience, and Commercial teams.
• Drive process improvement and automation initiatives.
• Coach, mentor, and develop team members.
• Prepare operational reports and performance reviews for leadership.

Qualifications and Experience

• Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
• A minimum of 5 years of experience in travel operations.
• At least 2 years of experience in a leadership role within travel operations.

Required Skills and Competencies

• Strong understanding of travel booking and fulfillment processes.
• Proven leadership and people management capabilities.
• Excellent analytical, communication, and stakeholder management skills.
• Experience working in a technology-driven environment is preferred.

Work Details

This is a full-time position located in Riyadh. The company offers a dynamic environment focused on leveraging technology for travel management solutions.