Office Manager Jobs in Saudi Arabia

About the Role

Ericsson is seeking a Head of Local Administration Services (LAS) for its Customer Unit (CU) covering the Northern Middle East (NME) and Kingdom of Saudi Arabia (KSA). This position reports to the Head of EMEA BCS PaT, Local Administration and Risk Management, and will be an integral part of the CU's Leadership Teams. The Head of LAS will be responsible for overseeing all administrative operations within the designated countries, leading a team of local administration managers, and ensuring adherence to regional policies and efficient administrative practices to support strategic objectives. The role requires a commitment to Ericsson's Code of Business Ethics and vigilance against Anti-Bribery and Corruption. While the preferred location is within the NME & KSA geographies, the final placement will be determined during the selection process.

Key Responsibilities

• Lead and supervise local administration partners and HR operations specialists across multiple countries in the region, ensuring compliance with company policies and achievement of performance targets.
• Foster a team environment that promotes clarity, individual development, and results aligned with Ericsson's values and cultural behaviors.
• Develop and implement administrative policies and procedures to streamline operations and enhance regional efficiency.
• Build and maintain strategic relationships with key stakeholders to align priorities and drive business outcomes.
• Develop and maintain effective relationships with external vendors and service providers.
• Oversee administrative operations budgets, expenses, and financial records, ensuring cost-effectiveness and accountability.
• Collaborate with other departments to support cross-functional initiatives and improvements in business services.
• Drive the implementation of administrative systems and AI technologies to enhance operational efficiency and information management.
• Establish and track Objectives and Key Results (OKR) to measure business service effectiveness and improvement initiatives.
• Identify and implement improvement initiatives to enhance business processes, increase efficiency, and optimize resource utilization through AI and automation.
• Oversee the management of employee accommodation facilities, ensuring compliance with safety, comfort, and regulatory standards.
• Ensure compliance with all country and company regulations in all administrative activities.
• Handle confidential and sensitive information with discretion and integrity.

Qualifications and Requirements

• Proficiency in both English and Arabic languages is required.

Required Skills

• Strong leadership and team management capabilities.
• Excellent organizational and multitasking abilities.
• Proven stakeholder management and satisfaction skills.
• Effective cross-functional collaboration.
• Demonstrated strategy execution.
• Proficiency in coaching and mentoring.
• Experience in employee performance management.
• In-depth market understanding and knowledge of local regulations.
• Solid budget management skills.
• Aptitude for business innovation and simplification.
• Focus on operational efficiency.

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with potential for flexibility within the NME & KSA geographies. The specific location will be finalized during the selection process.

About the Role

Egis, a global leader in architecture, consulting, construction engineering, and mobility services, is seeking a highly experienced Facility Management Director to join its team in Riyadh, Saudi Arabia. This role provides strategic, technical, and operational leadership for the full lifecycle management of the organization's built and natural assets across a complex, multi-site program. The Director will oversee the planning, mobilization, operation, and continuous improvement of all Facilities Management (FM) and Landscape Operations & Maintenance (O&M) services. This position acts as a senior advisor to executive leadership, government agencies, and key stakeholders, ensuring world-class delivery.

With a significant presence in the Middle East, Egis is committed to sustainable development and enhancing quality of life through its extensive portfolio of complex projects. This role is integral to ensuring the operational excellence and long-term viability of our assets within this dynamic region.

Key Responsibilities

• Develop and implement the organization's comprehensive FM and Landscape O&M strategy, aligning with long-term corporate objectives.
• Establish governance frameworks, performance management systems, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) for all FM disciplines, including hard services, soft services, infrastructure, and landscape operations.
• Lead strategic asset management planning, encompassing lifecycle cost modeling, capital replacement strategies, and sustainability-focused asset performance improvements.
• Represent the FM function at executive committees, senior leadership briefings, and cross-government steering groups.
• Provide expert guidance throughout the full asset lifecycle, from design review and mobilization to operation, maintenance, optimization, and decommissioning.
• Ensure all assets and facilities achieve optimal operational availability, resilience, and compliance with relevant standards.
• Direct the mobilization of FM and O&M contracts, establish operational readiness programs, and oversee contractor onboarding and performance management.
• Ensure operations integrate seamlessly with the broader urban, environmental, and community context.
• Lead the development of procurement strategies, technical documentation, scopes of work, and high-quality Requests for Proposals (RFPs) for all FM and O&M services.
• Manage the full tendering process, including bid evaluation, technical and commercial assessment, negotiation, and contract award.
• Maintain full budgetary and financial control, ensuring accurate and timely cost forecasting, contract variations, cash-flow analysis, and risk/opportunity tracking.
• Drive value engineering, cost optimization, and commercial innovation across the FM portfolio.
• Ensure all facilities, operations, and contractors comply with regulatory, statutory, environmental, and Health, Safety, and Environment (HSE) requirements.
• Oversee the creation of risk registers, emergency preparedness plans, and business continuity strategies.
• Implement quality assurance frameworks to monitor performance and ensure consistent, high-quality delivery across all service providers.
• Conduct regular reviews of O&M delivery, identify areas for improvement, and implement corrective measures.
• Serve as the senior point of contact for government entities, municipalities, regulatory bodies, clients, community groups, and internal stakeholders.
• Lead high-level presentations, executive reporting, workshops, and strategic planning sessions.
• Build strong collaborative relationships with partners, service providers, and cross-functional teams to ensure organizational alignment.
• Lead, mentor, and develop a multi-disciplinary team of FM, landscape, engineering, and O&M professionals.
• Cultivate a high-performance culture emphasizing accountability, technical excellence, and continuous improvement.
• Identify capability gaps and drive training, succession planning, and professional development initiatives within the team.

Qualifications and Requirements

• Bachelor’s Degree in Facilities Management, Urban Design, Architecture, Landscape Architecture, or an equivalent qualification.
• A minimum of 15 years of extensive experience in Facilities & Asset Management of large, complex, multi-site environments.
• Deep knowledge of Operations & Maintenance (O&M) across hard services, soft services, infrastructure, and large-scale landscape environments.

Required Skills

• Facilities & Asset Management
• Operations & Maintenance (O&M)
• Hard Services Management
• Soft Services Management
• Infrastructure Management
• Landscape Operations & Maintenance
• Strategic Planning
• Governance
• Performance Management
• Asset Management
• Lifecycle Cost Modelling
• Capital Replacement Strategies
• Sustainability Principles
• Procurement
• Contract Management
• Budgetary Control
• Financial Control
• Risk Management
• Compliance
• Health, Safety, and Environment (HSE)
• Emergency Preparedness
• Business Continuity Planning
• Quality Assurance
• Stakeholder Management
• Team Leadership
• Talent Development

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires extensive experience, with a minimum of 15 years in Facilities & Asset Management of large, complex, multi-site environments.

About the Role

Mawhiba is seeking a Customer Experience Unit Manager to lead and develop the organization's customer experience function. This role is critical for enhancing customer journeys, driving satisfaction, and ensuring a consistent customer experience across all touchpoints. The Customer Experience Unit Manager will serve as the voice of the customer, providing feedback, insights, and analysis to support service improvement decisions and strategic initiatives.

Key Responsibilities

• Lead and develop the customer experience function by improving customer journeys, enhancing satisfaction, and ensuring a consistent customer experience across all touchpoints.
• Represent the voice of the customer within the organization and support service improvement decisions through feedback, complaints, surveys, and performance insights.
• Design comprehensive customer journey maps for various customer segments.
• Analyze customer touchpoints across all channels to identify opportunities for enhancement and improvement.
• Develop and implement unified customer experience standards and guidelines to ensure consistency.
• Identify customer experience gaps and collaborate with relevant departments to implement effective solutions.
• Conduct customer satisfaction surveys, including Net Promoter Score (NPS) and other feedback mechanisms.
• Analyze customer feedback, complaints, and observations to pinpoint service challenges and areas for development.
• Prepare detailed Customer Experience (CX) reports, identifying trends, insights, and key performance indicators.
• Provide strategic recommendations to enhance service quality and elevate overall customer satisfaction.
• Lead and manage customer experience improvement initiatives in collaboration with internal stakeholders.
• Support the standardization of service practices across the entire organization.
• Foster and promote a customer-first culture throughout the organization.
• Train and provide ongoing support to frontline employees on best practices in customer service and positive customer interaction.
• Lead, guide, and mentor the customer experience team, fostering a high-performance environment.
• Set clear performance objectives for the team, provide necessary support, and monitor team performance against goals.
• Align team activities and performance with the organization's values and strategic objectives.

Qualifications and Requirements

• Bachelor's degree in Public Relations, Corporate Communication, Business Administration, or a closely related field.
• A minimum of 7 years of total professional experience.
• At least 4 years of dedicated experience in Customer Experience roles.
• A minimum of 2 years of experience in a leadership or management position.
• Demonstrated strong experience in customer journey mapping, touchpoint analysis, NPS implementation and analysis, customer surveys, complaints analysis, CX reporting, and service improvement strategies.

Required Skills

• Customer Journey Mapping
• Touchpoint Analysis
• Net Promoter Score (NPS)
• Customer Surveys and Feedback Analysis
• Complaints Analysis and Resolution
• Customer Experience (CX) Reporting
• Service Improvement Strategies
• Leadership and Team Management
• Customer Experience Design
• Customer Satisfaction Measurement and Enhancement
• Performance Analysis

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a leader with over 10 years of experience in relevant fields, including significant experience in customer experience and leadership.

About the Role

Ennismore is seeking a Saudi National to join the team as the Assistant Director, People & Culture for Faena in the Al Wadi District, Riyadh. This role is key to implementing Faena's people philosophy, focusing on operational excellence, cultural integrity, and colleague care. The position involves supporting pre-opening readiness and ongoing People & Culture operations, ensuring compliance, engagement, and talent development across the hotel. As a Saudi National, the role is instrumental in supporting localization goals, regulatory compliance, and fostering a workplace that aligns with Saudi values while embracing Faena's global identity.

Faena creates cultural hubs that blend art, design, and hospitality. At Wadi Safar, the focus is on a harmonious integration of art, architecture, and nature, reflecting a shared respect for culture and craft. This collaboration with Diriyah Company aims to elevate everyday life and inspire a new way of living.

Key Responsibilities

• Support day-to-day People & Culture operations, including employee relations, contracts, onboarding, and offboarding.
• Ensure compliance with Saudi labor law and related platforms such as GOSI, Mudad, Qiwa, Absher, and Muqeem.
• Maintain accurate people records, ensuring data integrity and timely reporting.
• Assist in recruitment activities for pre-opening, with a focus on Saudi nationals and critical roles.
• Coordinate onboarding programs, inductions, and culture immersion sessions for new colleagues.
• Support workforce planning, manpower tracking, and headcount control initiatives.
• Contribute to bringing Faena's culture to life through engagement initiatives, colleague events, and recognition programs.
• Serve as a primary point of contact for colleagues, addressing issues with empathy and discretion.
• Support wellbeing initiatives and the administration of engagement surveys and subsequent action planning.
• Coordinate training logistics, manage learning calendars, and ensure compliance training is current.
• Support leadership development programs and the cultivation of internal talent pipelines.
• Track training hours, assess effectiveness, and manage certification requirements.
• Collaborate with department leaders to support people initiatives and resolve operational challenges.
• Assist in communications, policy rollouts, and change initiatives.
• Support the Director of People & Culture in audits, inspections, and meeting owner requirements.

Qualifications and Requirements

• Must be a Saudi National.
• Possess a solid foundation in Human Resources or People & Culture.
• Experience as a senior People & Culture / Human Resources leader, preferably within luxury hospitality or a similarly service-led, people-intensive environment.
• Proven experience in pre-opening or transformational environments, with the ability to build structure and culture simultaneously.
• Strong understanding of Saudi labor regulations and HR systems.
• A culture carrier and trusted advisor, demonstrating confidence, empathy, and principled conduct.
• Organized, detail-oriented, and approachable, with high integrity and discretion.
• Fluent in both Arabic and English, with the ability to engage effectively across teams, leadership, and external stakeholders.

Required Skills

• Employee Relations
• Onboarding and Offboarding
• Saudi Labor Law Compliance
• Proficiency with GOSI, Mudad, Qiwa, Absher, and Muqeem platforms
• Recruitment and Talent Acquisition
• Talent Development
• Workforce Planning
• Engagement Initiatives and Colleague Events
• Recognition Programs
• Wellbeing Support
• Training Logistics and Learning Calendars
• Leadership Development
• Internal Talent Pipelines
• Policy Rollouts and Change Management
• Audits and Inspections
• Human Resources and People & Culture Management
• Luxury Hospitality HR Practices
• Saudi Labor Regulations Expertise
• HR Systems Management
• Communication Skills
• Empathy and Discretion
• Integrity

Work Environment and Location

This is a full-time position based in the Al Wadi District, Riyadh, Saudi Arabia. The role operates within Ennismore, a global family of brands known for its innovative culture and focus on collaboration.

About the Role

PepsiCo is seeking a Commercialization Associate Manager to join its team in Riyadh, Saudi Arabia. This role is a key part of the Innovation & Commercialization function, supporting PepsiCo's growth strategy. The position will focus on portfolio transformation, innovation pipeline management, and commercialization excellence within Saudi Arabia, contributing to both short-term performance and long-term portfolio direction. The role also has the potential to influence innovation agendas across the Middle East and globally.

PepsiCo's portfolio of beverages and convenient foods is consumed globally, with iconic brands such as LAY’S®, DORITOS®, CHEETOS®, GATORADE®, PEPSI®, and QUAKER®. The company's vision is to be a global leader by focusing on sustainability and human capital through its pep+ strategic transformation.

Key Responsibilities

• Provide leadership across desirability, feasibility, and viability assessments for innovation initiatives at project and pipeline levels, ensuring strategic alignment and affordability.
• Ensure that pep+ principles are integrated into all innovation efforts.
• Identify and scale successful innovations within the market unit by utilizing PepsiCo's digitalized innovation Hopper and collaborating with functional peers.
• Support desirability assessments with marketing teams, drive feasibility and viability evaluations, and develop comprehensive roll-out plans and associated capability investments.
• Define and shape the role of innovation within the KSA growth strategy, impacting business performance, incrementality, and portfolio mix.
• Drive key PepsiCo innovation KPIs, including profitable growth, pipeline sufficiency, launch stickability, and simplification.
• Collaborate with Marketing, R&D, and Supply Chain to develop the market unit's Innovation Hopper, focusing on sufficiency, scalability, capability investments, and trade-offs.
• Enable calendar development for KSA across innovation, Positive Choices, Planet Positive, and PPA, ensuring alignment with strategic priorities, growth, and profitability targets.
• Ensure commercialization readiness of calendars for annual operating plans and customer engagement, providing pre- and post-launch governance for critical projects.
• Drive calendar execution by assessing readiness, identifying risks, and engaging with Sales to ensure project focus.
• Optimize execution plans to minimize cost and complexity, and focus on the sustained success of previous launches.
• Lead the end-to-end delivery of transformation initiatives, managing scope, milestones, risks, and cross-functional alignment.
• Coordinate across Marketing, Sales, R&D, Supply Chain, and Finance to ensure projects are delivered on scope, budget, and time.
• Proactively manage risks and opportunities pre- and post-launch to maximize project scale and success.
• Oversee Business Unit Innovation governance and the Stage Gate decision-making process to ensure cross-functional alignment and strategic trade-offs.
• Lead performance reviews and integrate learnings into future projects and calendars.
• Drive portfolio transformation in partnership with key functions, building an innovation hopper and pipeline aligned with Saudi growth priorities and global strategy.
• Champion key platforms such as Oven Baked, Functional Snacking via Sun, and Sweevory, translating strategy into scalable, commercially viable propositions.
• Govern the MyInnovations portal, ensuring a continuously updated innovation hopper and pipeline aligned with global priorities.
• Maintain high standards for data accuracy, completeness, and timeliness within MyInnovations.
• Establish discipline around milestone tracking to ensure proactive management of project timelines.
• Serve as the primary point of accountability for pipeline visibility, enabling data-driven leadership decisions.
• Embed end-to-end excellence across the innovation lifecycle, from ideation to commercialization, ensuring cross-functional coordination and delivery rigor.

Qualifications and Requirements

• Minimum of 9+ years of business experience, preferably in consumer, commercial, or supply chain roles.
• Minimum Bachelor's Degree, ideally in business studies, engineering, or finance.
• High level of business acumen, demonstrating commercial and organizational understanding, and financial astuteness.
• Understanding of the end-to-end innovation process, including P&L fundamentals, Supply Chain, and Go-to-Market strategies is advantageous.
• Results-oriented with a high degree of personal initiative and leadership, capable of operating effectively in a fast-paced, cross-functional environment with limited resources.
• Strong self-driven leadership with effective communication and collaboration skills.
• Ability to influence at all levels and manage conflict effectively.
• Proven commercial project leadership and management skills, with the ability to manage complex functional interdependencies in project timelines.
• Strong process thinking committed to driving efficiency.
• Proficiency in data analysis and interpretation to develop business recommendations.
• Strong analytical thinking to comprehend potential challenges and propose feasible solutions.
• Ability to articulate a compelling vision and inspire others.
• Effectively influences others to align on key business issues using various skills and approaches.
• Takes action and supports the team in delivering quality results with appropriate urgency.
• Demonstrates perseverance in achieving goals while managing competing priorities.
• Engages and collaborates with individuals and teams across the organization to enhance business results.
• Builds trusting relationships with internal and external stakeholders.
• Actively listens and ensures others feel their concerns and ideas are heard.

Required Skills

• Commercial Project Leadership
• Data Analysis
• Analytical Thinking
• Communication
• Collaboration
• Leadership
• Influencing
• Conflict Management

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia. The role requires 5-10 years of experience.

PepsiCo is an equal opportunity employer committed to diversity and inclusion. The company complies with global human rights policies and equality laws, and does not discriminate based on age, pregnancy or marital/civil partnerships, religion or belief, gender, or disability. PepsiCo is Mowaamah-GOLD certified in Saudi Arabia.

About the E-commerce Supervisor Role

REEF GROUP is seeking a detail-oriented E-Commerce Supervisor to manage the daily operations of its e-commerce platform. This role is essential for ensuring the efficient execution of all operational activities, including managing product listings, maintaining inventory accuracy, streamlining order processing, and tracking shipments. The objective is to continuously enhance the user experience and drive sales growth. The E-Commerce Supervisor will collaborate with warehouse, marketing, customer support, and technical teams to uphold operational excellence.

Key Responsibilities

• Supervise daily e-commerce platform operations, ensuring readiness for sales, including product availability, content accuracy, pricing, and promotions.
• Monitor platform performance for smooth order processing, accurate payment flow, and reliable tracking.
• Oversee product uploads, ensuring accurate product information, descriptions, and images align with brand standards.
• Continuously monitor online inventory levels and ensure alignment with warehouse and internal systems.
• Supervise the complete order lifecycle from placement to delivery, promptly resolving any delays or operational issues.
• Coordinate with warehouses for timely order fulfillment and efficient handling of returns or shortages.
• Monitor and resolve issues related to payment gateways, shipping, and technical operations in coordination with relevant partners and teams.
• Ensure operational stability and minimize errors across orders, payments, and logistics.
• Analyze user behavior on the platform and review product pages and offers to identify improvement opportunities.
• Track best-selling and slow-moving products, recommending operational actions to support sales performance.
• Coordinate with marketing teams to ensure platform readiness for campaigns, promotions, and seasonal activities.
• Work closely with customer support to resolve customer complaints within target timelines.
• Prepare weekly reports covering orders, inventory, sales performance, and operational issues.
• Support ongoing improvement initiatives and ensure adherence to e-commerce policies and procedures.
• Document operational processes to ensure consistency and continuity.

Qualifications and Experience

• Diploma or Bachelor’s degree in E-Commerce, Business Administration, Information Systems, or a related field.
• 4-6 years of relevant experience in e-commerce operations.
• Strong ability to manage daily operations and lead small teams.
• Proficiency in analyzing store data and resolving operational issues.
• Experience in managing products and online inventory with high accuracy.
• Good understanding of payment integration, shipping processes, and order tracking.
• Ability to enhance user experience through performance monitoring and optimization.
• Proficiency in Arabic and English languages.

Required Skills

• E-commerce Operations
• Product Listings Management
• Inventory Accuracy
• Order Processing
• Shipment Tracking
• User Experience Improvement
• Operational Excellence
• Sales Growth
• Platform Readiness
• Operational Performance Monitoring
• Issue Resolution
• Continuous Improvement
• Product Uploads
• Brand Standards Alignment
• Warehouse Coordination
• Order Lifecycle Management
• Returns Management
• Payment Gateway Issues
• Shipping Processes
• Technical Operations
• Operational Stability
• User Behavior Analysis
• Sales Performance Analysis
• Cross-functional Collaboration
• Campaign Readiness
• Customer Support Coordination
• Reporting
• E-commerce Policies and Procedures
• Operational Process Documentation
• Data Analysis
• Leadership
• Communication
• Platform Management
• Order Management Systems (OMS)
• Inventory Management Systems
• User Experience Optimization
• ERP Systems
• Digital Analytics

Work Details

This is a full-time position based in Riyadh, Saudi Arabia. The company is REEF GROUP.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated and organized individual to join their team as a Housekeeping Coordinator. This full-time, non-management position is integral to the smooth operation of the housekeeping department and maintaining the high standards expected by W Hotels. The Housekeeping Coordinator will serve as a vital link between various hotel departments, contributing to an exceptional guest experience. This role is suitable for individuals with 0-1 year of experience looking to develop within the hospitality industry, playing a key role in managing daily housekeeping operations, ensuring efficiency, and supporting the management team.

Key Responsibilities

• Run sold room reports and verify room status to identify discrepant rooms.
• Prioritize room cleaning based on operational needs and guest departures.
• Update the status of departing guest rooms to facilitate efficient turnover.
• Assist Housekeeping management in overseeing and coordinating daily activities.
• Serve as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of rooms marked as 'Do Not Disturb'.
• Ensure that vacant dirty rooms are cleaned within the required timeframe.
• Assign rush rooms and rooms previously on the 'Do Not Disturb' list for immediate cleaning.
• Complete all required Housekeeping paperwork accurately and efficiently.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs with genuine appreciation.
• Ensure adherence to quality expectations and standards in all housekeeping operations.
• Develop and maintain positive working relationships with colleagues and support the team to achieve common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and locate work-related information using computers.
• Stand, sit, or walk for extended periods of time as required by the role.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• At least 1 year of related work experience in housekeeping or a similar role is preferred.
• No supervisory experience is required for this position.
• No specific licenses or certifications are required.

Required Skills

• Proficiency in Housekeeping operations and procedures.
• Ability to coordinate effectively with Engineering, Front Office, and Laundry departments.
• Strong Communication skills for clear and professional interaction.
• Demonstrated Teamwork capabilities to support colleagues and achieve shared objectives.
• Effective Problem-solving skills to address operational challenges.

Work Environment and Location

This is a full-time, non-management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. W Hotels is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. They foster an environment where unique backgrounds are celebrated, recognizing that the greatest strength lies in the rich blend of culture, talent, and experiences of their associates. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Alturki Holding, through its subsidiary Tahreez, is seeking an HR Admin to join its Human Resources department in Riyadh. This position is designed for individuals looking to develop a career in Human Resources within a structured environment. The HR Admin will support both Governmental Relations Operations (GRO) and general HR Operations, contributing to the smooth daily functioning and compliance with Saudi Arabian labor regulations.

Key Responsibilities

• Manage and process all transactions on governmental portals including QIWA, MUQEEM, ABSHER, MOL, and GOSI.
• Handle employee visa issuance, renewals, transfers, and cancellations through appropriate governmental systems.
• Process Iqama (residency permit) issuance, renewals, and related amendments for expatriate employees.
• Coordinate work permit applications and renewals in compliance with Ministry of Labor regulations.
• Monitor and track Saudization (Nitaqat) compliance.
• Liaise with government entities such as the Ministry of Human Resources, GOSI, and immigration authorities.
• Maintain up-to-date knowledge of changes in labor laws, visa regulations, and governmental portal updates.
• Prepare and submit required governmental reports and documentation within deadlines.
• Follow up on pending government transactions and resolve any issues or rejections.
• Manage employee lifecycle transactions, including onboarding, transfers, promotions, and offboarding.
• Maintain accurate and up-to-date employee records within the HRMS/ERP system.
• Prepare employment contracts, offer letters, experience certificates, and other HR correspondence.
• Administer employee benefits, including medical insurance enrollment and annual leave.
• Coordinate the payroll process by providing accurate inputs such as attendance and leaves.
• Support recruitment activities, including job postings and interview scheduling.
• Handle employee queries related to HR policies, benefits, and government-related matters.
• Ensure compliance with company HR policies and procedures and local labor regulations.
• Support performance management cycles and training coordination.
• Prepare periodic HR reports and dashboards for management review.
• Maintain the confidentiality of all HR and employee-related information.

Qualifications and Requirements

• Diploma or Bachelor's degree in Human Resources, Business Administration, or a related field.
• Fresh graduates or candidates with up to 2 years of experience are encouraged to apply.
• Basic familiarity with Saudi governmental portals such as QIWA, MUQEEM, ABSHER, or GOSI is preferred.
• General awareness of Saudi Labor Law and expatriate processes is an advantage.
• Experience with any HRMS or HR software is a plus.

Required Skills

• Proficiency in Saudi governmental portals including QIWA, MUQEEM, ABSHER, MOL, and GOSI.
• Familiarity with HRMS/ERP systems such as SAP HR, Oracle HCM, or similar platforms.
• Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Knowledge of Saudi Labor Law and Nitaqat compliance.
• Skills in HR reporting and data analysis.
• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Excellent communication skills in both Arabic and English.
• Ability to handle confidential information with integrity.
• Proactive problem-solving and follow-up skills.
• Ability to work effectively as a team player and under pressure.

Work Environment and Details

This is a full-time position based in Riyadh, KSA. The role is within the Human Resources department of Alturki Holding (Tahreez). Candidates are required to attach their Resume/CV with their application. The closing date for applications is 16-Jul-2026.

About the Role

Team Saudi is seeking an Assistant Manager, MS365 & Workplace to join our team in Riyadh, Saudi Arabia. This role is pivotal in supporting the operational management of Microsoft 365 platforms and digital workplace technologies across the organization. The primary focus is to ensure the reliable operation of collaboration services, effective endpoint management, and stable workplace technology environments that support our enterprise users. The position will work closely with identity, infrastructure, and system security teams to guarantee that workplace services operate securely and efficiently, thereby supporting organizational productivity and communication needs. This role is integral to maintaining the seamless functioning of our digital infrastructure.

Key Responsibilities

• Support the operational administration of Microsoft 365 tenant services, focusing on enterprise communication and collaboration platforms.
• Maintain the operational stability of Microsoft 365 services, including messaging, collaboration, and document management platforms.
• Support the configuration management and lifecycle administration of Microsoft 365 platform services.
• Manage tenant configurations that support enterprise messaging, collaboration, and productivity services.
• Support license allocation and management within the Microsoft 365 tenant to ensure appropriate user access and service availability.
• Identify opportunities to enhance and optimize Microsoft 365 services to improve collaboration capabilities and user experience.
• Support the implementation of new Microsoft 365 capabilities and service improvements aligned with organizational needs.
• Coordinate the testing and rollout of Microsoft 365 service updates and platform enhancements.
• Maintain governance of Microsoft 365 tenant configuration and service settings across collaboration platforms.
• Ensure tenant configuration standards are applied consistently across Microsoft 365 services.
• Evaluate and support the implementation of new Microsoft 365 capabilities in alignment with organizational standards.
• Support the configuration and maintenance of Microsoft 365 security and collaboration protection policies.
• Maintain platform-level security configurations across Microsoft 365 services to support secure collaboration environments.
• Coordinate with cybersecurity teams to ensure platform security settings align with organizational security policies.
• Support the administration of collaboration data services, including SharePoint and OneDrive environments.
• Maintain operational configurations supporting document management, data sharing, and collaboration workflows.
• Coordinate with governance teams to ensure data management practices align with organizational policies.
• Support the administration of workplace collaboration platforms that enable enterprise communication and teamwork.
• Maintain the operational availability of collaboration services used across the organization.
• Ensure workplace technology platforms operate efficiently to support business productivity.
• Support the operational management of enterprise endpoint device platforms used for corporate device provisioning and management.
• Maintain endpoint device enrollment, configuration policies, and lifecycle management for enterprise devices.
• Ensure endpoint devices comply with organizational operational and management standards.
• Support the operational management of workplace technology environments, including meeting room technologies, collaboration tools, printing services, and digital workplace services.
• Coordinate with infrastructure teams to ensure workplace services integrate effectively with enterprise platforms.
• Coordinate with System Security teams to ensure endpoint protection platforms operate effectively across managed devices.
• Collaborate with Identity & Access Management teams to ensure endpoint identity integration and access controls align with organizational policies.
• Collaborate with other members of the Infrastructure & Platforms team to support operational activities when required.
• Provide cross-functional support across infrastructure, cloud, and identity services to ensure operational continuity.
• Coordinate with platform providers and technology vendors supporting Smart workplace and Microsoft 365 services.
• Support vendor support cases and platform maintenance activities.
• Investigate and resolve incidents affecting Microsoft 365 services, workplace technologies, and endpoint management platforms.
• Coordinate with Service Desk and infrastructure teams to resolve escalated issues affecting workplace services.
• Monitor Microsoft 365 services to ensure operational stability and service availability.
• Perform routine operational maintenance, including configuration updates and service health checks.
• Maintain documentation related to identity services and Microsoft 365 platform operations.
• Work closely with infrastructure, cloud, network, and security teams to ensure services support enterprise systems and digital platforms.
• Support internal stakeholders to maintain reliable access to enterprise communication and collaboration services.

Qualifications and Requirements

• Experience in supporting the operational management of Microsoft 365 platforms and digital workplace technologies.
• Experience in supporting the operational administration of Microsoft 365 tenant services.
• Experience in supporting the operational management of enterprise endpoint device platforms.
• Experience in supporting the operational management of workplace technology environments.
• Experience in coordinating with System Security teams for endpoint protection.
• Experience in collaborating with Identity & Access Management teams for endpoint identity integration.
• Experience in collaborating with other members of the Infrastructure & Platforms team.
• Experience in coordinating with platform providers and technology vendors.
• Experience in investigating and resolving incidents affecting Microsoft 365 services, workplace technologies, and endpoint management platforms.
• Experience in monitoring Microsoft 365 services for operational stability and service availability.
• Experience in performing routine operational maintenance.
• Experience in maintaining documentation related to identity services and Microsoft 365 platform operations.
• Experience in working closely with infrastructure, cloud, network, and security teams.
• Experience in supporting internal stakeholders.

Required Skills

• Microsoft 365
• Digital Workplace Technologies
• Endpoint Management
• Collaboration Platforms
• Identity Management
• Infrastructure Management
• System Security
• SharePoint
• OneDrive
• Meeting Room Technologies
• Printing Services
• Cybersecurity
• Access Management
• Cloud Services
• Network Services
• Service Desk Support

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. Team Saudi is committed to creating a safe, supportive, and empowering environment for its athletes and employees, valuing integrity, professionalism, and a commitment to a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Housekeeping Coordinator to join their team. This is a full-time, non-management position, offering an opportunity to contribute to the smooth operation of the housekeeping department in a luxurious and dynamic hotel environment.

Role Responsibilities

• Operate sold room reports and verify room status to identify discrepancies.
• Prioritize room cleaning and update the status of departing guest rooms.
• Assist housekeeping management in overseeing daily activities.
• Serve as a point of contact for coordinating efforts between Housekeeping, Engineering, Front Desk, and Laundry departments.
• Document and resolve issues related to room discrepancies in coordination with the Front Desk.
• Prepare and distribute room assignments to housekeeping staff.
• Log, monitor, and update the list of rooms marked as "Do Not Disturb."
• Ensure vacant and dirty rooms are cleaned by the scheduled time.
• Assign rush rooms and rooms that were previously marked "Do Not Disturb."
• Complete required housekeeping paperwork.
• Follow all company, safety, and security policies and procedures.
• Report any maintenance issues, safety hazards, accidents, or injuries.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guest service needs and thank guests with genuine appreciation.
• Ensure adherence to quality expectations and standards.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Speak to others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Enter and retrieve information related to work using computers.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• At least one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Proficiency in housekeeping operations.
• Ability to coordinate with Engineering, Front Desk, and Laundry departments.
• Effective communication skills.
• Strong teamwork abilities.
• Problem-solving capabilities.

Additional Information

This is a full-time, non-management position requiring 0-1 year of experience. The work location is in the Financial District, Riyadh, Saudi Arabia.

About the Role

AtkinsRéalis is seeking a Service & Maintenance Expert (AVM) with extensive experience to join its team in Riyadh, Saudi Arabia. This senior technical position is responsible for overseeing Intelligent Transportation Systems (ITS) maintenance activities, ensuring high-quality service delivery that meets passenger and employer expectations. The AVM Asset Specialist will contribute to shaping asset management strategies and maintaining the reliability of critical infrastructure and fleet assets.

This full-time position requires a professional with over 10 years of dedicated experience in infrastructure and fleet asset management, demonstrating a strong understanding of ITS maintenance and operational excellence. The role is instrumental in ensuring the smooth functioning and continuous improvement of asset management operations.

Key Responsibilities

• Oversee and verify all Intelligent Transportation Systems (ITS) maintenance activities to ensure the highest quality and compliance standards are met.
• Measure, evaluate, and implement necessary adjustments to contractor performance to optimize service delivery.
• Supervise the mobilization and readiness of ITS contractors, ensuring they are fully prepared to commence operations.
• Review and approve contractor submissions, including detailed asset and maintenance plans, procedures, and operational instructions.
• Coordinate effectively between operators and ITS contractors to ensure seamless integration and efficient workflow.
• Monitor, audit, and report on Service Level Agreements (SLA) to ensure all contractual obligations are fulfilled.
• Provide expert advice and strategic recommendations on asset management for both infrastructure and fleet assets.
• Supervise the execution of preventive and corrective maintenance for station equipment and fleet assets.
• Liaise with vendors to ensure timely and effective delivery of services and support.
• Assure adherence to SLAs and maintain high standards of asset reliability and performance.

Qualifications and Requirements

• A minimum of 10 years of technical experience specifically in infrastructure and fleet asset management.
• A Bachelor's degree in Engineering, Transport Systems, or a closely related field.
• Proven ability to supervise teams and effectively oversee contractor operations.
• A strong aptitude for resolving operational challenges and ensuring consistent SLA compliance.

Required Skills

• Expertise in ITS maintenance and operations.
• Proficiency in contractor performance evaluation and management.
• Skilled in ensuring high standards of service delivery.
• Comprehensive knowledge of asset management strategies.
• Experience in supervising both preventive and corrective maintenance activities.
• A deep understanding of SLA compliance and monitoring.
• Strong knowledge of ITS systems, general asset management principles, and maintenance procedures.
• Excellent analytical skills for performance measurement and identification of improvement areas.
• Demonstrated leadership capabilities.
• Exceptional communication skills for effective liaison with contractors, operators, and vendors.
• Strong problem-solving abilities.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within AtkinsRéalis.

About the Role

Inverto, a part of Boston Consulting Group (BCG), is seeking a dynamic Business & Operations Senior Manager to join its team in Riyadh, Saudi Arabia. This role is pivotal in driving the effective operationalization of Inverto’s regional growth agenda across the Middle East. You will act as a strategic partner to Inverto leadership and EMESA teams, ensuring transparency in business development, enabling strong go-to-market execution, and supporting high-quality decision-making through robust performance and financial management. This position is crucial for shaping and sustaining talent and team development, fostering a cohesive and high-performing culture, and ensuring optimal staffing and resource allocation to enable the Middle East business to operate effectively, grow sustainably, and achieve its strategic objectives.

At Inverto, we are defining what's next in procurement and supply chain, driven by ambition, precision, and impact. With the strength of BCG behind us and an entrepreneurial mindset, we partner with leading global organizations to deliver strategies that create lasting value. Our people are central to this mission, and we continually invest in developing capabilities, expanding reach, and scaling impact. Growth at Inverto is shared growth, opening new opportunities for our clients, our business, and our teams.

Key Responsibilities

• Partner with Inverto Managing Directors, Principals, and the Inverto EMESA team to operationalize the Inverto growth plan and operating model by translating strategic priorities into actionable initiatives and effective execution.
• Liaise with the Inverto Business Excellence team and local Inverto leadership to ensure full transparency in the Business Development (BD) pipeline, including tool management, data accuracy, process alignment, and effective governance of local Inverto leads.
• Enable commercial success by creating visibility into local platforms, synthesizing insights, and supporting senior stakeholders with actionable steering information.
• Drive optimal team deployment and resource allocation in close collaboration with the Inverto EMESA team, ensuring sustained delivery capacity and alignment with business needs.
• Shape the Middle East hiring strategy jointly with Inverto EMESA and local recruiting teams, contributing to the attraction and retention of top consulting talent and enhancing the effectiveness of selection processes.
• Coordinate and improve professional development initiatives, including career development, training, retention, and team affiliation, in liaison with the EMESA team.
• Lead local people-related initiatives that strengthen team cohesion and organizational culture.
• Ensure smooth HR operations and benefits implementation in collaboration with local HR teams.
• Support driving the Teaming process in partnership with Inverto’s central Teaming Team, ensuring effectiveness and continuous improvement.
• Collaborate with Finance teams to steer annual strategic and financial planning processes, ensuring alignment between functional priorities and financial targets.
• Ensure rigorous budgeting, forecasting, and financial reporting, translating data into insights and recommendations for senior leadership.
• Liaise with Inverto and BCG Finance teams to ensure accurate cost accounting and P&L management against plan.
• Support Inverto Commercial Finance in maintaining full transparency of the project portfolio, enabling informed decision-making on performance and risk management.
• Maintain strong and effective collaboration with BCG Core and Inverto EMESA teams (BST, HR, IT, etc.), enhancing cross-functional processes and ensuring smooth operational integration.
• Ensure reliable information and data flow between Inverto Middle East and Inverto EMESA, including oversight of non-automated processes and adherence to data governance standards.
• Support governance, risk management, and compliance efforts by ensuring alignment of local operations with Inverto EMESA and BCG Core requirements, while proactively identifying improvement areas.
• Ensure compliance with legal standards and internal policies, implementing effective local controls and maintaining transparency on regulatory updates.
• Establish processes to systematically gather and synthesize up-to-date information on relevant compliance regulations.
• Oversee day-to-day office operations of the Inverto team and act as a key point of contact for internal and external stakeholders, ensuring smooth and efficient business operations.
• Coordinate shared services and functions (*, HR, Recruiting, IT) with BCG where applicable, optimizing processes to support local delivery.
• Drive local marketing initiatives and ensure consistent execution of campaigns in alignment with global teams (Global Inverto Marketing and Global Employer Branding), maintaining a unified and compelling brand presence.

Qualifications and Requirements

• Bachelors or Masters degree with an above-average grade.
• 8+ years of relevant experience within business operations.
• Confident presence in an international environment.
• Business fluency in English.

Required Skills

• Business Operations
• Commercial Processes
• People Processes
• Financial Processes
• Operational Processes
• Business Development
• Go-to-Market Execution
• Performance Management
• Financial Management
• Talent Development
• Team Development
• Organizational Culture
• Staffing
• Resource Allocation
• Operational Excellence
• Cross-functional Collaboration
• Data Flow Management
• Governance
• Legal Compliance
• Internal Standards
• Office Operations
• Shared Services Management
• Marketing Initiatives
• Brand Presence
• Lead Management
• BD Pipeline Transparency
• Tool Management
• Data Accuracy
• Process Alignment
• Commercial Success Enablement
• Synthesizing Insights
• Actionable Steering Information
• Team Deployment
• Hiring Strategy
• Talent Attraction
• Talent Retention
• Selection Processes
• Professional Development
• Career Development
• Training
• Team Cohesion
• HR Operations
• Benefits Implementation
• Teaming Process
• Financial Planning
• Budgeting
• Forecasting
• Financial Reporting
• Cost Accounting
• P&L Management
• Project Portfolio Management
• Risk Management
• Compliance Coordination
• Internal Controls
• Regulatory Updates
• Office Management
• Stakeholder Management
• Marketing Campaign Execution
• Employer Branding

Work Environment and Location

This is a full-time role based in Riyadh, Saudi Arabia. The position reports to the Inverto Managing Director. You will be working with global, regional, and local teams, including individuals who are highly motivated, possess an entrepreneurial spirit, and have a growth mindset. The role involves collaboration with authentic teammates who are dedicated to supporting the team's success.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable. Candidates with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E-Verify Employer.

About the Role

AtkinsRéalis is seeking an experienced Administration and Interface Manager – AVM to join our team in Riyadh, Saudi Arabia. This role is central to coordinating interface agreements and integration projects across various government agencies, vendors, and internal teams. The successful candidate will serve as the primary authority for interface documentation, ensuring effective collaboration, adherence to technical requirements, and clear communication to achieve organizational objectives. This position requires a combination of technical and managerial expertise to drive project alignment and operational integration.

As a global engineering services and nuclear organization, AtkinsRéalis connects people, data, and technology to transform infrastructure and energy systems. We are committed to engineering a better future for our planet and its people. This role offers an opportunity to contribute to significant projects within the Saudi Arabian market.

Key Responsibilities

• Liaise with government agencies including RCRC, PTC, MOI, and SDAIA to manage interface agreements and ensure compliance with all relevant regulations and standards.
• Collaborate with vendors to oversee project integration and proactively resolve technical issues.
• Work effectively with internal teams to ensure the smooth and efficient execution of all interface-related projects.
• Draft, review, and manage interface agreements, ensuring clear scope definition and robust escalation matrices.
• Supervise and provide oversight for integration projects across AFC, ITS, and other related systems to ensure seamless functionality.
• Provide technical support to the Contract Administration Manager and the Employer, focusing on technical requirements, specifications (SDS), and managing variations.
• Develop and maintain comprehensive interface documentation for all relevant stakeholders.
• Conduct workshops, meetings, and discussions with stakeholders to resolve operational issues and drive continuous improvement.

Qualifications and Requirements

• A minimum of 7 years of professional experience in administration, system integration, or interface management.
• A Bachelor's degree in Engineering, Information Technology, or a related field.
• Proven ability to lead interface projects and manage cross-functional collaboration effectively.
• A strong aptitude for resolving complex integration challenges and ensuring project success.

Required Skills

• Administration
• System Integration
• Interface Management
• Knowledge of AFC and ITS systems
• Integration Systems expertise
• Familiarity with SDS (System Design Specification)
• Understanding of Technical Specifications
• Experience with managing Variations
• Excellent Communication skills for coordinating with diverse stakeholders
• Strong Leadership capabilities
• Effective Problem-Solving skills

Work Environment and Compensation

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 5-10 years of experience. AtkinsRéalis offers a competitive compensation and benefits package, including:

• Tax-free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus program
• Annual flight contribution
• Transportation and housing allowances
• Employee Wellbeing Program offering 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

About the Role

Mace is a global company specializing in shaping, building, and managing complex projects. We combine construction expertise with consultancy services to unlock potential and redefine project ambitions. This is an opportunity to join a significant program in Saudi Arabia, focusing on major mixed-use developments, including sports, entertainment, and arts facilities, alongside associated infrastructure.

As a Reporting Specialist, you will support the delivery of PMO and Project Controls services within the Planning Centre of Excellence. This role is specifically for Saudi Nationals and offers the chance to contribute to a high-profile project under the guidance of senior professionals.

Key Responsibilities

• Support the delivery of PMO and Project Controls services across assigned projects within the Planning Centre of Excellence, operating under the guidance of senior professionals.
• Contribute to the implementation of PMO and Project Controls frameworks and methodologies, including Earned Value Management (EVM), ensuring alignment with the Mace Control Centre, client requirements, and relevant governance standards.
• Build effective working relationships with client representatives and support the integration of core disciplines, including planning and risk management.
• Assist with the preparation of monthly reporting packs, facilitating performance reviews and providing analysis on project performance.
• Collaborate towards the common goal of net zero carbon transition, sharing responsibility for the proactive identification and management of associated carbon emissions and reductions during work delivery.

Qualifications and Requirements

• Possess a relevant degree or equivalent qualification.
• Be progressing towards chartership with a recognized professional body and demonstrate ongoing professional development.
• Have proven PMO and Project Controls leadership experience on complex projects.
• Demonstrate proven leadership in health, safety, and wellbeing, with the ability to deliver measurable outcomes and embed best practice.
• Possess strong knowledge and application of relevant legislation within complex organizational environments.
• Be an effective communicator with strong analytical capabilities and the ability to engage, influence, and build trusted stakeholder relationships.
• Meet the necessary visa criteria for the Kingdom of Saudi Arabia and have relevant work experience on high-valued projects/programmes for a project management consultancy business, which are required for immigration and client approval.

Required Skills

• PMO (Project Management Office)
• Project Controls
• Earned Value Management (EVM)
• Planning
• Risk Management
• Reporting
• Health, Safety, and Wellbeing
• Communication
• Analytical Capability
• Stakeholder Relationship Management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. Mace is an inclusive employer and welcomes applications from a diverse range of candidates. We are open to discussing part-time, flexible, and hybrid working options if suitable for the role.

About the Role

FNRCO is seeking a results-oriented Cybersecurity Delivery Manager to lead the end-to-end delivery of managed security services. This role ensures the consistent, high-quality, and risk-aware delivery of services, acting as the primary interface between the security operations team and senior stakeholders. The successful candidate will be instrumental in maintaining compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance requirements, and overall business expectations within the cybersecurity landscape of Riyadh, Saudi Arabia. This full-time position requires a strategic thinker with a proven track record in managing complex cybersecurity operations and driving service excellence, overseeing a 24x7 managed security service environment.

Key Responsibilities

• Lead the end-to-end delivery of 24x7 managed security services across multiple domains, including Security Operations Center (SOC), Security Information and Event Management (SIEM), Incident Response, and Vulnerability Management.
• Ensure strict adherence to all defined SLAs, KPIs, and service quality standards, proactively identifying and addressing any deviations.
• Oversee all aspects of incident management, continuous monitoring, and operational performance, ensuring timely and effective resolution of security events.
• Drive continuous improvement initiatives and implement strategies to enhance operational efficiency and effectiveness within the security services delivery.
• Serve as the primary point of contact for senior stakeholders, fostering strong relationships and ensuring clear communication regarding service performance and strategic alignment.
• Lead regular service review meetings, providing comprehensive performance reports and insights to stakeholders.
• Effectively manage escalations, critical incidents, and all service-related issues, ensuring swift and appropriate resolution.
• Ensure that all delivered security services are aligned with and support the overarching business objectives and strategic goals.
• Guarantee compliance with all relevant security standards, internal policies, and external regulatory requirements.
• Implement and actively monitor robust risk management frameworks and security controls to mitigate potential threats.
• Support audit readiness activities and ensure accurate and timely compliance reporting.
• Track and report on key operational metrics, including performance indicators and response times, to measure and improve service delivery.
• Lead, coordinate, and mentor cross-functional cybersecurity teams, fostering a collaborative and high-performing environment.
• Manage resource planning, effective workload distribution, and overall team performance to optimize delivery capabilities.
• Coordinate effectively across internal and external delivery teams to ensure seamless service provision.
• Manage budgets, forecasts, and cost optimization initiatives related to cybersecurity service delivery.
• Ensure that all service delivery activities align with financial and contractual commitments.
• Identify and support opportunities for service improvement and business growth within the cybersecurity domain.
• Define, evolve, and execute the roadmap for managed security services, adapting to emerging threats and technologies.
• Drive automation, efficiency gains, and maturity enhancements across all service delivery processes.
• Align cybersecurity delivery strategies and operations with the overall business and security strategy of the organization.

Qualifications and Experience

• A Bachelor’s degree in Cybersecurity, Information Technology, or a related technical field.
• A minimum of 8 years of progressive experience in the cybersecurity or IT sector.
• At least 3 to 5 years of experience in a dedicated service delivery or leadership role within a cybersecurity context.
• Demonstrated experience in managing managed security services (MSS) and operating within enterprise-level environments.
• A strong understanding of the security operations and incident response lifecycle.
• Proven experience with a range of security technologies, including SIEM, endpoint security solutions, Identity and Access Management (IAM), and network security technologies.
• Exceptional stakeholder management and communication skills, with the ability to engage effectively with both technical teams and senior leadership.
• Expertise in delivery governance and performance management frameworks.
• The ability to effectively manage complex technical environments and lead during critical incidents.
• Professional certifications such as CISSP, CISM, CCSP, or ITIL are highly regarded.
• Project Management Professional (PMP) certification is preferred.

Required Skills

• Security Operations
• Incident Response
• SIEM (Security Information and Event Management)
• Endpoint Security
• IAM (Identity and Access Management)
• Network Security
• Stakeholder Management
• Communication
• Delivery Governance
• Performance Management
• Complex Environments Management
• Critical Incident Management

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of experience, with a significant portion dedicated to cybersecurity delivery and leadership within enterprise environments.

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.