Reservation Agent Jobs in Saudi Arabia

We are looking for a professional receptionist to join our team, who will be responsible for receiving and directing visitors and clients, answering and transferring phone calls to the relevant departments, in addition to organizing appointments, managing administrative correspondence, and working in marketing. The ideal candidate must have excellent communication skills, the ability to handle basic computer systems, and maintain a professional appearance. We offer a comfortable work environment and professional development opportunities with a competitive salary and additional benefits.

We are looking for an outstanding employee

to work in customer service and manage a photography studio

Requirements:
• Smart and has a strong personality
• Tolerates work pressure and knows how to act
• Excellent style in dealing with customers
• Organized and quick to accomplish
• Manages theme coordination, the team, and daily work
• Available and committed to work
• Flexible and fulfills all work requirements responsibly

• Solves problems and knows how to manage situations

Location:

Al-Narjis neighborhood – Riyadh

Working hours:

From 2:00 PM to 10:00 PM

Salary:
Starts from 3000 Riyals

Increases after the first month based on experience and commitment

For communication:
Please send your CV via WhatsApp

05********

We are looking for a person to be

the right hand in managing and organizing the studio

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join their team. This full-time, non-management position is based in the Financial District of Riyadh and is not a remote role. The position offers an opportunity to contribute to guest experiences within a dynamic hospitality environment.

Role Context and Company

W Hotels, part of the Marriott International portfolio, focuses on sparking curiosity and creating spaces where life is experienced. The brand values attentiveness and readiness, aligning with a service philosophy that brings guest passions to life. This role is an integral part of the W Hotels operations, contributing to the overall guest experience.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires physical presence at the location, as it is not remote. The work schedule is full time.

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated and aims for non-discrimination on any protected basis.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position is an opportunity for individuals with less than one year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the hotel's reputation for exceptional service.

W Hotels aims to ignite travelers' curiosity and expand their worlds, drawing inspiration from new faces and experiences. The brand is known for reinventing luxury globally through its unique culture and service philosophy of "Whatever/Whenever."

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Payment Processing
• Report Generation
• Guest Relations
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Asset Protection
• Upholding Guest Service Standards
• Effective Communication (Verbal and Written)
• Accurate Written Documentation
• Professional Telephone Etiquette
• Interdepartmental Coordination
• Teamwork and Collaboration
• Quality Assurance
• Proficiency with Computer Systems
• Familiarity with POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is committed to being an equal opportunity employer, valuing the unique backgrounds of all associates and promoting non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join its team. This is a full-time, non-supervisory position, offering an opportunity for individuals with 0-1 year of experience to launch their careers in hotel operations. The Controller-Rooms plays a vital role in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction.

Brand Philosophy

W Hotels' mission is to ignite curiosity and broaden horizons, creating a space where life can be experienced. The brand is renowned for redefining luxury standards globally, driven by a spirit of bold innovation and a service culture based on the principle of "Whatever/Whenever." Joining W Hotels means becoming part of a portfolio of brands under Marriott International, where you can bring your best self, work with purpose, be part of a great global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Assign rooms according to guest requests and preferences as much as possible.
• Check in pre-registered guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill requests for room changes or extensions when possible, informing relevant staff of the status.
• Confirm reservations and cancellations.
• Review unavailable rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure correct payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and with the urgency required.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and exceed guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documentation accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments effectively.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit, or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest request management.
• Reservation confirmation.
• Bill verification.
• Payment processing.
• Report generation.
• Customer service excellence.
• Professional communication (verbal and written).
• Teamwork and collaboration.
• Computer and point-of-sale system operation.

Additional Information

Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. The company actively promotes an environment where the unique backgrounds of employees are celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experience. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.

About the Role

W Hotels is seeking a Controller-Rooms to join its team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of experience looking to start a career in the hospitality industry. The Controller-Rooms will be responsible for managing room assignments, guest check-in/check-out processes, and guest requests to ensure smooth guest experiences while adhering to W Hotels' brand standards and service commitment.

Company Context

W Hotels is part of Marriott International and is dedicated to providing genuine life experiences that redefine luxury. The company's mission is to open doors and minds, embracing new perspectives and bringing guests' passions to life through its 'Whatever/Whenever' service philosophy. W Hotels aims to foster an environment where originality, creativity, and forward-thinking are valued, allowing employees to develop professionally within the Marriott International portfolio.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register guests and prepare key sets.
• Organize and coordinate pre-registration and registration procedures for group arrivals.
• Review and respond to requests for room or departure date changes, communicating changes to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure room rates align with market prices and document any exceptions.
• Verify and adjust guest billing.
• Complete guest paperwork and administrative documents.
• Prepare and process all guest arrivals and departures.
• Activate room keys.
• Obtain and verify payment.
• Identify and manage overbooking situations and double bookings by blocking rooms accordingly.
• Generate daily reports.
• Follow up on guest requests or issues to ensure satisfaction.
• Receive, record, and transmit messages accurately and legibly.
• Adhere to all brand and hotel policies and procedures.
• Maintain a clean and complete uniform, presenting a neat and professional appearance.
• Maintain confidentiality of hotel-specific information and protect company assets.
• Welcome and receive guests according to company standards, anticipating and responding to their needs.
• Assist individuals with disabilities and thank guests.
• Use clear and courteous language in all communications.
• Prepare and correct documents accurately.
• Answer the telephone using appropriate language.
• Coordinate tasks and work with other departments.
• Serve as a role model for service standards.
• Develop positive and constructive professional relationships with peers.
• Unite and support colleagues to achieve common goals.
• Comply with quality assurance standards.
• Perform other tasks requested by managers that align with the position.

Qualifications and Requirements

• No high school diploma or equivalent is required.
• Less than one year of related work experience is required.
• No supervisory experience is required.
• No specific permits or certifications are required.

Required Skills

• Ability to work standing, sitting, and moving for extended periods.
• Proficiency in entering and retrieving information using computers and/or point-of-sale systems.
• Ability to move, lift, carry, pull, and place objects weighing up to kilograms independently.
• Clear and courteous communication skills.
• Accurate and comprehensive document preparation and correction.
• Professional telephone etiquette.
• Coordination and teamwork skills.
• Customer service orientation and ability to anticipate guest needs.
• Attention to detail in handling guest requests and administrative tasks.
• Ability to maintain confidentiality and protect company assets.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Equal Employment Opportunity

Marriott International is committed to providing equal employment opportunities and fostering an environment where all employees are treated with dignity and their unique qualities are appreciated. The company values the diverse blend of cultures, skills, and experiences of its employees and ensures prevention of discrimination based on protected criteria, including disability and veteran status.

• Deliver a warm welcome: Greet guests upon their arrival and complete the check-in process, which includes verifying their details, assigning rooms, issuing keys, and assisting with welcome materials or bell service.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide hotel and local knowledge: Demonstrate thorough knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Address guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

We strive to attract a customer service specialist to join our team, to contribute to providing a distinguished experience for patients and clients across all communication channels, in accordance with quality standards and the policies of the Ministry of Health.

🎯 Job Objective:
To provide high-quality service to clients of the medical center through reception and call center, ensuring a professional experience that contributes to increasing customer satisfaction and improving operational efficiency at the branches.

Job Responsibilities:

• Welcoming clients and directing them to the appropriate services
• Managing appointments (booking - modification - cancellation) via phone or in-person
• Responding to client inquiries and providing accurate information about medical services
• Following up on complaints and feedback and transferring them to the relevant authorities
• Coordinating with medical and administrative teams to ensure smooth workflow
• Updating client data and accurately using appointment systems and CRM
• Adhering to privacy policies and patient rights and operational quality standards

Requirements:

• High communication skills and professionalism in dealing
• Proficiency in using computers and customer service systems
• Ability to work under pressure and organize tasks
• Previous experience in customer service or the medical sector is preferred
• Availability and commitment to working hours

✨ Benefits:

• Professional work environment
• Career development opportunities
• Incentives and rewards based on performance

Receptionist - Medical Clinic

Receiving patients and visitors, organizing appointments, answering calls and inquiries, and managing patient data professionally. Politeness and good communication skills are required, as well as the ability to organize and work within a team. Previous experience is preferred.

Features:

• Professional and upscale work environment
• Opportunities for career development
• Salary and benefits to be determined after the interview