Reservation Agent Jobs in Saudi Arabia

• Front Office & Visitor Management: Greet and welcome visitors; manage visitor access as per security procedures; answer and forward calls effectively.
• Administration & Facilities Coordination: Manage office supplies, coordinate maintenance activities, and support administrative functions like documentation and filing.
• Employee & Corporate Support: Assist with employee onboarding and offboarding, and support employee engagement activities.
• Operational Support: Handle reporting, logistics coordination, and vendor communications.

• Strong communication and customer service skills.
• Professional appearance and organizational abilities.
• Proficiency in Microsoft Office.

• Greet visitors and manage front desk operations.
• Answer and direct phone calls efficiently.
• Handle appointment scheduling and administrative tasks.
• Assist clients with inquiries and provide excellent customer service.
• Maintain organization and a welcoming atmosphere in the office.

• Strong phone etiquette and effective communication skills.
• Proficiency in clerical tasks such as filing, scheduling, and data entry.
• Ability to work collaboratively in a team setting and manage multiple tasks.
• Prior experience in a similar role is preferred but not required.
• High school diploma or equivalent.

• Welcoming and greeting customers professionally.
• Managing and organizing reservations and following up on them.
• Coordinating customer distribution to tables according to the restaurant's capacity.
• Answering phone calls and inquiries.
• Following up on waiting lists and informing customers of the expected waiting time.
• Coordinating with the service team and supervisors to ensure smooth workflow.
• Handling customer feedback and complaints and escalating them to management. 
• Maintaining the cleanliness and orderliness of the reception area
• Providing information about the menu, offers, and available services
• Evening shift.
• 9 working hours daily (including one hour break).
• Working in shifts according to operational needs

Receptionist – Veterinary Clinic

A veterinary clinic in the Qurtubah district of Riyadh announces a job opening for the position of Receptionist to join the team.

.

Job Duties:

• Receive clients and visitors in a polite and professional manner.
• Answer calls and WhatsApp messages.
• Coordinate and book appointments.
• Register client and pet data.
• Support daily administrative tasks within the clinic.
• Handle inquiries related to services and adoption when needed.

Requirements:

• Saudi national.
• Proficiency in English.
• Politeness and good customer service skills.
• Organizational and communication skills.
• No objection to dealing with cats and dogs.

Work Location: Qurtubah District – Riyadh

.

Working Hours:

• Saturday to Thursday: 2:00 PM to 10:00 PM.
• Friday: 4:00 PM to 10:00 PM.
• One day off per week.

Note: The work environment is within a veterinary clinic, so the applicant must be a lover of animals and comfortable dealing with them.

About the Role

Mövenpick Hotels & Resorts, a member of the Accor network, is seeking a Room Controller to join its team in Riyadh, Saudi Arabia. As part of a global group with diverse brands and hospitality offerings, the company focuses on valuing contributions and providing opportunities for development. The organization is committed to responsible hospitality, aiming to create positive impacts for guests, colleagues, and the environment.

Key Responsibilities

• Oversee daily room assignments, ensuring guest preferences and operational needs are balanced to maximize hotel occupancy.
• Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIP guests, loyalty program upgrades, and identify upsell opportunities.
• Collaborate with the Housekeeping department to track room status, prioritize cleaning schedules, and ensure rooms are ready for guest check-ins.
• Monitor real-time room availability and work with Revenue Management and Front Office to optimize occupancy, including handling walk-in guests and last-minute booking changes.
• Fulfill guest requests for specific room configurations and manage room changes with minimal disruption.
• Prepare room assignments in advance by reviewing daily arrivals and prioritizing VIP guests, loyalty members, and suite bookings.
• Handle emergency room relocations and maintenance-related reassignments promptly, ensuring clear communication and arranging alternative accommodations.

Qualifications and Requirements

• A minimum of 2 to 5 years of relevant experience in a similar role within the hospitality industry.
• Must be a Saudi national.

Required Skills

• Proficiency in Room Assignments and Reservations Management.
• Strong Guest Relations and Guest Request Fulfillment capabilities.
• Effective Housekeeping Coordination and Front Office Operations management.
• Understanding of Revenue Management principles.
• Ability to handle Emergency Response situations effectively.

Work Location and Environment

This is a full-time position based in Riyadh, Saudi Arabia. Mövenpick Hotels & Resorts is committed to diversity and inclusion, aiming to attract, recruit, and promote diverse talent within an inclusive company culture.

We are seeking a dynamic and professional Host to serve as the welcoming face of our establishment, ensuring exceptional guest experiences from arrival to departure. The ideal candidate will be responsible for greeting visitors, managing reservations and seating arrangements, answering inquiries, and maintaining a warm and organized reception area. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively while providing outstanding customer service in a fast-paced ************** skills with customer engagement and communication

About the Reception Administrator Role

Evolution Services is seeking a Reception Administrator to join our team in Riyadh, Saudi Arabia. This role is integral to maintaining a professional company image and ensuring the smooth execution of daily operations. The Reception Administrator will act as the primary point of contact for visitors, clients, and suppliers, while also providing essential administrative support across commercial, HR, and project management functions.

Key Responsibilities

• Professionally greet and assist all visitors, clients, and suppliers upon arrival.
• Answer and route incoming phone calls, WhatsApp messages, and general email inquiries to the appropriate departments.
• Manage the reception area, including booking meeting rooms, controlling visitor access, arranging hospitality services, and coordinating courier services.
• Provide translation assistance for company brochures and project-related documents from English to Arabic.
• Support the commercial team by managing vendor communications, maintaining commercial filing systems, and providing documentation support.
• Assist with project administration tasks such as booking accommodation, arranging travel, managing accreditations, and coordinating daily requirements for project staff.
• Handle inquiries received through official social media inboxes.
• Coordinate departmental social communications, including announcements, notices, staff events, and updates.
• Assist HR with onboarding paperwork and coordinate annual staff ticket bookings.

Qualifications and Experience

• 1 to 3 years of experience in a reception, administrative support, or HR assistance role is preferred.
• Strong interpersonal skills for effective interaction with a diverse range of individuals.
• Excellent organizational skills and a logical approach to problem-solving, with a keen attention to detail.
• High proficiency and comfort working with Microsoft Excel and Word.
• Fluent and confident in speaking, reading, and writing in both Arabic and English.
• Familiarity with basic social media platform management, including Instagram, LinkedIn, and WhatsApp Business.
• Must be organized, proactive, and capable of multitasking while maintaining strict confidentiality.

Required Skills

• Communication
• Organizational Skills
• Attention to Detail
• Microsoft Excel
• Microsoft Word
• Social Media Handling

Work Environment and Location

This is a full-time position based at our offices in Riyadh, Saudi Arabia, specifically in the Al Faisaliyah area (Exit 18). The role requires a proactive individual capable of managing multiple tasks with precision and maintaining confidentiality.

About the Role

Sheraton Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will proactively offer a range of services to assist guests throughout their stay, empowering them to manage various situations and requests. This includes performing operational tasks, responding to guest needs, completing reports, and providing information on local events and attractions, all to ensure a seamless overall guest experience.

As part of Sheraton, a global brand since 1937, the Guest Experience Expert will contribute to fostering a sense of belonging and connection by creating engaging experiences and delivering attentive service. The role aligns with Sheraton's commitment to being "The World's Gathering Place," offering an environment where individuals can perform their best work and develop professionally.

Key Responsibilities

While specific duties may vary, responsibilities for the Guest Experience Expert include:

• Ensuring a smooth and positive guest check-in and check-out process.
• Proactively offering services to enhance the guest's stay.
• Taking initiative to address guest needs and requests promptly.
• Performing operational tasks to support guest services.
• Providing information and recommendations on local events and attractions.
• Maintaining a safe work environment and adhering to company guidelines.
• Protecting company assets and upholding quality standards.
• Ensuring professional presentation through uniform, appearance, and communication.
• Engaging in physical tasks such as standing, sitting, and walking for extended periods.
• Assisting with moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Qualifications and Requirements

• High school diploma or equivalent General Educational Development (GED) program certificate.
• No prior relevant work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest service skills.
• Proactive and initiative-taking approach.
• Strong communication and interpersonal skills.
• Ability to multitask and manage various guest requests.
• Problem-solving abilities.
• Teamwork and collaboration.
• Attention to detail.
• Physical stamina for standing, walking, and lifting.

Work Environment and Details

This is a full-time, non-management position based in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations category. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated, and does not discriminate on the basis of disability, veteran status, or other protected characteristics.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' standards of excellence.

Located in the vibrant Financial District of Riyadh, this role is central to the guest services operations, requiring a proactive approach to managing room assignments, guest requests, and administrative tasks. You will be a key point of contact for guests, contributing to their overall satisfaction and the reputation of the hotel.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review and track guest requests for room or check-out changes, accommodating them when possible and communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily and ensure they are addressed promptly.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests, ensuring accuracy and guest satisfaction.
• File guest paperwork and documentation accurately and securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings and take appropriate action.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports to monitor hotel operations and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, handling guest requests, and providing essential information and support. You will play a crucial part in maintaining the smooth operation of hotel communications and upholding W Hotels' commitment to providing unparalleled service.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with professionalism and efficiency.
• Operate the telephone switchboard station to manage all incoming and outgoing communications.
• Process guest requests, including wake-up calls, screening calls, implementing do not disturb settings, call forwarding, setting up conference calls, handling TDD relay calls, and managing non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages when necessary.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate parties.
• Activate and deactivate guest room message lights as required.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure it is functioning correctly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring they receive appropriate support and attention.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Proficiency in Telephone Operations.
• Strong Guest Service and communication abilities.
• Effective Problem-Solving skills.
• Capability in providing excellent Customer Support.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods. Employees must be able to enter and locate information using computers and/or POS systems. Additionally, the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance is necessary.