Secretary Jobs for Fresh Graduates With No Experience in Saudi Arabia

We are looking for a creative and passionate barista and cashier to join our team and contribute to providing an exceptional coffee experience for our customers. You will be responsible for preparing a variety of high-quality coffee drinks, with a focus on mastering the art of latte art and providing excellent customer service. If you have strong communication skills, a passion for coffee, and the ability to work in a dynamic environment, we invite you to apply for this exciting opportunity.

* Prepare and master the presentation of various types of coffee and espresso drinks.
* Pay attention to the quality of ingredients and preparation methods to ensure the best flavor.
* Provide friendly and efficient customer service, and respond to customer requests professionally.
* Maintain the cleanliness and organization of the work area and coffee equipment.
* Contribute to creating a positive and welcoming atmosphere in the cafe.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join its team. This is a full-time, non-supervisory position, offering an opportunity for individuals with 0-1 year of experience to launch their careers in hotel operations. The Controller-Rooms plays a vital role in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction.

Brand Philosophy

W Hotels' mission is to ignite curiosity and broaden horizons, creating a space where life can be experienced. The brand is renowned for redefining luxury standards globally, driven by a spirit of bold innovation and a service culture based on the principle of "Whatever/Whenever." Joining W Hotels means becoming part of a portfolio of brands under Marriott International, where you can bring your best self, work with purpose, be part of a great global team, and become the best version of yourself.

Key Tasks and Responsibilities

• Assign rooms according to guest requests and preferences as much as possible.
• Check in pre-registered guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and fulfill requests for room changes or extensions when possible, informing relevant staff of the status.
• Confirm reservations and cancellations.
• Review unavailable rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest bills.
• Archive guest folios or documents.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure correct payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and book rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests have been met or their problems resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and with the urgency required.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge each guest according to company standards.
• Anticipate and exceed guest service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documentation accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work with other departments effectively.
• Act as a role model for the department.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand or sit, or walk for extended periods of time.
• Input and access information using a computer and/or point of sale system.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonable job duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent.
• Less than one year of relevant work experience.
• No supervisory experience required.
• No specific licenses or certifications required.

Required Skills

• Guest request management.
• Reservation confirmation.
• Bill verification.
• Payment processing.
• Report generation.
• Customer service excellence.
• Professional communication (verbal and written).
• Teamwork and collaboration.
• Computer and point-of-sale system operation.

Additional Information

Marriott International is committed to being an equal opportunity employer and welcomes everyone and provides access to opportunities. The company actively promotes an environment where the unique backgrounds of employees are celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experience. The company is committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable laws.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, contributing to the overall success of the Rooms & Guest Services Operations department.

As part of the W Hotels brand, you will embody their mission to "Live it Up, Expand Beyond, and Embrace the Unexpected." This role is suitable for someone who thrives in a fast-paced environment, possesses a passion for service, and is eager to contribute to redefining luxury hospitality.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when possible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests.
• File guest paperwork and documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment from guests.
• Identify any over-commitments in room bookings.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily operational reports.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Customer Service
• Communication (verbal and written)
• Problem-Solving
• Teamwork
• Proficiency with Computer Systems
• Proficiency with POS Systems

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote. The job category is Rooms & Guest Services Operations. Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. They actively foster an environment where the unique backgrounds of associates are valued and celebrated, recognizing that their greatest strength lies in the rich blend of culture, talent, and experiences. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

Wosol Concierge is seeking a professional and service-oriented Concierge Receptionist to join a premium customer experience project in Riyadh. This role is ideal for an individual who thrives on guest interaction, possesses a strong understanding of luxury service standards, and can manage requests with professionalism, accuracy, and calm communication. As the first point of contact, you will play a crucial role in creating a positive and memorable experience for all visitors, ensuring their needs are met efficiently and courteously.

Key Responsibilities

• Welcome guests and provide a positive first impression.
• Assist visitors with directions, information, and service inquiries.
• Register and coordinate guest requests clearly and accurately.
• Coordinate with service teams, valet, restaurants, boutiques, and internal departments to fulfill guest needs.
• Follow up on all requests until their satisfactory completion.
• Support guest service tracking and contribute to daily reporting.
• Handle complaints or concerns professionally and escalate them to the appropriate channels when required.
• Maintain strict confidentiality and protect guest information at all times.

Qualifications and Requirements

• Previous experience in reception, hospitality, customer service, retail, or concierge services is preferred.
• Strong communication and interpersonal skills are essential for effective guest interaction and team coordination.
• A professional attitude and an excellent customer service mindset are paramount.
• The ability to remain calm, organized, and efficient during busy periods is crucial.
• Good follow-up and coordination skills are necessary to ensure requests are managed effectively.
• English language skills are considered an advantage for this role.
• Availability to work shifts is required.
• 0-1 year of experience is preferred.

Required Skills

• Customer Service
• Communication
• Interpersonal Skills
• Concierge Services
• Hospitality
• Retail
• Luxury Retail
• VIP Guest Services
• Attention to Detail
• Service Ownership
• Ability to coordinate between multiple teams
• Comfortable working in a premium guest-facing environment

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role involves working within a premium guest-facing environment, requiring adaptability to work shifts as needed.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time position offers an opportunity for individuals with 0-1 year of experience to begin their career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' standards of excellence.

Located in the vibrant Financial District of Riyadh, this role is central to the guest services operations, requiring a proactive approach to managing room assignments, guest requests, and administrative tasks. You will be a key point of contact for guests, contributing to their overall satisfaction and the reputation of the hotel.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review and track guest requests for room or check-out changes, accommodating them when possible and communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily and ensure they are addressed promptly.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust billing for guests, ensuring accuracy and guest satisfaction.
• File guest paperwork and documentation accurately and securely.
• Process all guest check-ins and check-outs efficiently.
• Activate room keys for guests.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings and take appropriate action.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports to monitor hotel operations and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities, ensuring their needs are met.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. The Telephone Operator serves as the primary point of contact for guests, managing their communication needs efficiently and professionally to ensure a positive guest experience.

W Hotels is committed to igniting curiosity and expanding horizons for guests. Operating under the "Whatever/Whenever" service culture and as part of Marriott International, the role offers an opportunity within a global organization that values innovation and a commitment to redefining luxury.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns promptly and courteously.
• Operate the telephone switchboard station to manage incoming and outgoing calls.
• Process guest requests, including wake-up calls, screening calls, setting up "do not disturb" statuses, call forwarding, conference calls, TDD relay calls, and handling calls from non-registered guests.
• Advise guests of any messages received.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages.
• Receive, record, and relay messages accurately, completely, and legibly.
• Activate and deactivate guest room message lights as appropriate.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure proper functionality.
• Respond to special requests from guests with unique needs.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed.
• Follow all company policies and procedures, reporting accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Strong communication skills, both verbal and written.
• Excellent customer service and guest relations abilities.
• Proficiency in telephone operations and handling multiple lines.
• Effective problem-solving and conflict resolution skills.
• Competency in computer operations and using relevant systems.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They welcome all and provide access to opportunity, fostering an environment where unique backgrounds are valued and celebrated. They are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a dedicated Telephone Operator to join their Rooms & Guest Services Operations team. This full-time, non-management position is suitable for individuals with 0-1 years of experience looking to start a career in the hospitality industry. As a Telephone Operator, you will serve as the primary point of contact for guests, ensuring their communication needs are met efficiently and professionally to contribute to an exceptional guest experience.

The role involves managing all incoming and outgoing calls, handling guest requests, and providing essential information and support. You will play a crucial part in maintaining the smooth operation of hotel communications and upholding W Hotels' commitment to providing unparalleled service.

Key Responsibilities

• Answer, record, log, and process all guest calls, requests, questions, or concerns with professionalism and efficiency.
• Operate the telephone switchboard station to manage all incoming and outgoing communications.
• Process guest requests, including wake-up calls, screening calls, implementing do not disturb settings, call forwarding, setting up conference calls, handling TDD relay calls, and managing non-registered guest calls.
• Advise guests of any messages received promptly and accurately.
• Monitor busy or unanswered lines, check back with callers on hold to provide status updates, and offer to take messages when necessary.
• Receive, record, and relay messages accurately, completely, and legibly to the appropriate parties.
• Activate and deactivate guest room message lights as required.
• Instruct guests on how to access the internet and transfer guests experiencing technical difficulties to the internet provider's customer support line.
• Test communications equipment regularly to ensure it is functioning correctly.
• Respond to special requests from guests with unique needs, ensuring their satisfaction.
• Contact the appropriate individual or department as necessary to resolve guest calls, requests, or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Dispatch bell staff or valet staff as needed to assist guests.
• Adhere to all company policies and procedures, reporting any accidents, injuries, or unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities, ensuring they receive appropriate support and attention.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Proficiency in Telephone Operations.
• Strong Guest Service and communication abilities.
• Effective Problem-Solving skills.
• Capability in providing excellent Customer Support.

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires the ability to stand, sit, or walk for extended periods. Employees must be able to enter and locate information using computers and/or POS systems. Additionally, the ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance is necessary.

About the Controller-Rooms Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and detail-oriented Controller-Rooms to join their dynamic team. This full-time, non-management position is suitable for individuals with less than one year of related work experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will be instrumental in ensuring seamless guest experiences by managing room assignments, check-in/check-out processes, and guest satisfaction, aligning with W Hotels' "Whatever/Whenever" service culture.

Key Responsibilities

• Assign rooms based on guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure room rates align with market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for an extended period of time.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Effective communication skills, both verbal and written.

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where unique backgrounds are valued and celebrated. We are dedicated to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join their team. This full-time, non-management position is suitable for individuals with 0-1 year of experience looking to start a career in the hospitality industry. As a Controller-Rooms, you will contribute to the success of the Rooms & Guest Services Operations by ensuring smooth guest experiences from check-in to check-out.

W Hotels is part of Marriott International, a global leader in hospitality, and is committed to creating vibrant experiences and embracing new perspectives. If you possess a unique outlook and a creative spirit, W Hotels invites you to explore your potential.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes, communicating status to appropriate staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure satisfaction with resolved requests or issues.
• Receive, record, and relay messages accurately and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and collaborate with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to achieve common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for extended periods.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• A high school diploma or *** equivalent is preferred.
• Less than 1 year of related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-solving
• Teamwork
• Computer Systems
• POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion, valuing the unique backgrounds of its associates and providing access to opportunity for all.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a motivated and guest-focused Controller-Rooms to join their dynamic team. This full-time, non-management position offers an opportunity for individuals with 0-1 year of experience to begin their career in hotel operations. The Controller-Rooms will play a crucial role in ensuring seamless guest experiences from check-in to check-out, upholding W Hotels' commitment to exceptional service and vibrant culture.

As part of the Rooms & Guest Services Operations team, the Controller-Rooms will be instrumental in managing guest requests, coordinating arrivals and departures, and maintaining high standards of guest satisfaction. This role is based in the Financial District of Riyadh and is not a remote position.

Key Responsibilities

• Assign rooms according to guest requests and preferences whenever possible.
• Pre-register designated guests and prepare key packets for efficient check-in.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to appropriate staff.
• Confirm reservations and cancellations to maintain accurate occupancy records.
• Review out-of-order rooms daily to ensure availability and operational readiness.
• Ensure room rates match market codes and document any exceptions.
• Verify and adjust guest billing to ensure accuracy and guest satisfaction.
• File guest paperwork and documentation in an organized manner.
• Process all guest check-ins and check-outs efficiently and accurately.
• Activate room keys for guest access.
• Secure valid payment for all services rendered.
• Identify any over-commitments in room bookings to prevent discrepancies.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operational performance and guest activity.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures diligently.
• Ensure uniform and personal appearance are clean and professional at all times.
• Maintain the confidentiality of proprietary information.
• Protect company assets through responsible handling and oversight.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs proactively.
• Assist individuals with disabilities to ensure their comfort and accessibility.
• Thank guests with genuine appreciation for their patronage.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work collaboratively with other departments.
• Serve as a departmental role model for colleagues.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals and objectives.
• Comply with quality assurance standards to ensure service excellence.
• Stand, sit, or walk for an extended period of time as required by the role.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Request Management
• Reservation Confirmation
• Billing Verification
• Guest Check-in/Check-out Procedures
• Payment Processing
• Duplicate Reservation Checks
• Report Generation
• Guest Satisfaction Follow-up
• Message Relay
• Adherence to Company Policies
• Maintaining Professional Appearance
• Confidentiality
• Upholding Guest Service Standards
• Effective Communication
• Computer Systems Operation (including POS systems)
• Teamwork and Collaboration

Work Environment and Location

This is a full-time, non-management position located in the Financial District of Riyadh, Saudi Arabia. The role is not remote. W Hotels, part of Marriott International, is committed to being an equal opportunity employer, fostering an environment where diverse backgrounds are valued and celebrated. They actively promote non-discrimination on any protected basis, including disability and veteran status.

About the Role

W Hotels is seeking a Controller-Rooms to join their team in Riyadh, Saudi Arabia. This full-time, non-management position is suitable for individuals with less than one year of related work experience, offering an entry point into the hospitality industry. As a Controller-Rooms, you will contribute to maintaining the W Hotels standard of service by ensuring efficient guest experiences from arrival to departure.

W Hotels operates with a mission to "Ignite Curiosity, Expand Worlds," focusing on new experiences and reinventing luxury. Joining W Hotels means becoming part of a global team that values originality, innovation, and a forward-thinking approach. The company aims to empower employees to perform their best work, find purpose, belong to a global team, and develop professionally.

Key Responsibilities

• Assign rooms based on guest requests and preferences where possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms on a daily basis.
• Ensure room rates align with market codes and document any discrepancies.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment for services rendered.
• Identify any over-commitments in room bookings.
• Perform duplicate reservation checks and block rooms as necessary.
• Run daily reports to monitor operational status.
• Follow up with guests to ensure their requests or issues have been resolved to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Adhere to all company policies and procedures.
• Maintain a clean and professional uniform and personal appearance.
• Protect company assets and maintain the confidentiality of proprietary information.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and collaborate effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with colleagues.
• Support team efforts to achieve common goals.
• Comply with quality assurance standards.
• Stand, sit, or walk for extended periods.
• Enter and locate information using computers and/or POS systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork
• Computer Systems
• POS Systems

Work Location and Type

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role is not remote.

W Hotels is committed to being an equal opportunity employer, valuing diverse backgrounds. Marriott International promotes non-discrimination based on any protected status, including disability and veteran status.

About the Role

Sheraton Hotels & Resorts in Riyadh, Saudi Arabia, is seeking a Guest Experience Expert to join their team. This role is focused on creating memorable experiences for guests, extending beyond standard check-in and check-out procedures. The Guest Experience Expert will proactively offer a range of services to assist guests throughout their stay, empowering them to manage various situations and requests. This includes performing operational tasks, responding to guest needs, completing reports, and providing information on local events and attractions, all to ensure a seamless overall guest experience.

As part of Sheraton, a global brand since 1937, the Guest Experience Expert will contribute to fostering a sense of belonging and connection by creating engaging experiences and delivering attentive service. The role aligns with Sheraton's commitment to being "The World's Gathering Place," offering an environment where individuals can perform their best work and develop professionally.

Key Responsibilities

While specific duties may vary, responsibilities for the Guest Experience Expert include:

• Ensuring a smooth and positive guest check-in and check-out process.
• Proactively offering services to enhance the guest's stay.
• Taking initiative to address guest needs and requests promptly.
• Performing operational tasks to support guest services.
• Providing information and recommendations on local events and attractions.
• Maintaining a safe work environment and adhering to company guidelines.
• Protecting company assets and upholding quality standards.
• Ensuring professional presentation through uniform, appearance, and communication.
• Engaging in physical tasks such as standing, sitting, and walking for extended periods.
• Assisting with moving, lifting, carrying, pushing, and placing objects weighing less than 10 pounds without assistance.

Qualifications and Requirements

• High school diploma or equivalent General Educational Development (GED) program certificate.
• No prior relevant work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Exceptional guest service skills.
• Proactive and initiative-taking approach.
• Strong communication and interpersonal skills.
• Ability to multitask and manage various guest requests.
• Problem-solving abilities.
• Teamwork and collaboration.
• Attention to detail.
• Physical stamina for standing, walking, and lifting.

Work Environment and Details

This is a full-time, non-management position based in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations category. Marriott International is committed to providing equal opportunities and fostering an inclusive environment where diversity is valued and celebrated, and does not discriminate on the basis of disability, veteran status, or other protected characteristics.

About the Role

Courtyard by Marriott in Riyadh, Saudi Arabia is seeking a dedicated Agent-Guest Relations to join their team. This full-time, non-management position is an opportunity for individuals with 0-1 year of experience to begin a career in the hospitality industry. The role is based at the hotel located on Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia.

As an Agent-Guest Relations, you will serve as the primary point of contact for guests, ensuring their needs are met and their stay is comfortable. You will provide exceptional customer service, embodying the standards of Marriott International and contributing to the overall guest experience.

Key Responsibilities

• Provide guests with information regarding property amenities, services, hours of operation, and local areas of interest.
• Contact appropriate individuals or departments to resolve guest requests or problems.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated personnel.
• Adhere to all company policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Comply with quality assurance expectations and standards.
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required.

Required Skills

• Guest Relations
• Customer Service
• Communication
• Problem-Solving
• Teamwork

Work Environment and Details

This is a full-time, non-management position located in Riyadh, Saudi Arabia. The role operates within the Rooms & Guest Services Operations job category. The position is not remote.

Marriott International is an equal opportunity employer committed to diversity and inclusion. They value the unique backgrounds of their associates and are committed to non-discrimination on any protected basis.

About the Role

Hilton is seeking a dedicated Guest Service Agent/Associate to join their team in Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience who are committed to delivering exceptional hospitality. The role involves direct guest interaction, focusing on ensuring smooth check-in and check-out processes while upholding Hilton's service standards.

As a Guest Service Agent, you will contribute to creating positive guest experiences by providing outstanding service, sharing knowledge of hotel services and the local area, and proactively addressing guest needs. This role offers an opportunity for professional growth within a workplace culture that emphasizes integrity, leadership, teamwork, ownership, and a focus on the present.

Key Responsibilities

• Welcome guests upon arrival, manage the check-in process by verifying details, assigning rooms, issuing keys, and offering assistance with luggage or welcome materials.
• Facilitate an efficient check-out experience by processing departures accurately, verifying charges, handling payments, issuing receipts, and using the point-of-sale system.
• Provide guests with information on hotel services, including room types, rates, promotions, and relevant local area details to address inquiries effectively.
• Promote hotel services and amenities, utilizing up-selling techniques to enhance revenue.
• Respond promptly and effectively to guest requests, resolve concerns with care and urgency, and manage messages and communications efficiently.

Required Attributes

• A commitment to providing warm and welcoming hospitality.
• A dedication to acting with integrity and doing the right thing.
• Demonstrated potential for leadership.
• A belief in the effectiveness of teamwork.
• A sense of ownership and accountability.
• A focus on the present, demonstrating urgency and discipline.

Experience and Skills

This role requires 0-1 years of experience. Key skills include a strong foundation in hospitality principles, integrity in all actions, leadership potential, teamwork capabilities, a sense of ownership, and the ability to focus on the present moment with discipline and urgency.

Work Context

This is a full-time position based in Saudi Arabia with Hilton. The role is integral to the guest experience, requiring consistent interaction and service delivery.

About the Role

W Hotels in Riyadh, Saudi Arabia, is seeking a Controller-Rooms to join their team. This full-time, non-management position is based in the Financial District of Riyadh and is not a remote role. The position offers an opportunity to contribute to guest experiences within a dynamic hospitality environment.

Role Context and Company

W Hotels, part of the Marriott International portfolio, focuses on sparking curiosity and creating spaces where life is experienced. The brand values attentiveness and readiness, aligning with a service philosophy that brings guest passions to life. This role is an integral part of the W Hotels operations, contributing to the overall guest experience.

Key Responsibilities

• Assign rooms based on guest requests and preferences when possible.
• Pre-register designated guests and prepare key packets.
• Organize and coordinate check-in and pre-registration procedures for arriving groups.
• Review, track, and accommodate requests for room or check-out changes when feasible, communicating status to relevant staff.
• Confirm reservations and cancellations.
• Review out-of-order rooms daily.
• Ensure rates match market codes and document any exceptions.
• Verify and adjust guest billing.
• File guest paperwork or documentation.
• Process all guest check-ins and check-outs.
• Activate room keys.
• Secure valid payment.
• Identify any over-commitments.
• Perform duplicate reservation checks and block rooms accordingly.
• Run daily reports to monitor operations.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain the confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests' service needs.
• Assist individuals with disabilities.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Coordinate tasks and work effectively with other departments.
• Serve as a departmental role model.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Comply with quality assurance standards.
• Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• Less than 1 year of related work experience.
• No supervisory experience required.
• No specific licenses or certifications are required for this role.

Required Skills

• Guest Services
• Billing
• Reservation Management
• Customer Service
• Communication
• Teamwork

Work Environment and Location

This is a full-time, non-management position located at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. The role requires physical presence at the location, as it is not remote. The work schedule is full time.

Marriott International is committed to being an equal opportunity employer, valuing diversity and providing access to opportunity for all associates. The company fosters an environment where unique backgrounds are celebrated and aims for non-discrimination on any protected basis.