Full-time Customer service representative Jobs

Join our dynamic team!
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations at 2P Perfect Presentation. As a leader in Saudi Arabia's ICT services and technology solutions market, we provide a comprehensive suite of IT services including customer experience solutions.

Key Responsibilities:

• Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
• Develop and implement strategies to enhance service quality and operational efficiency.
• Oversee quality assurance services to ensure compliance with standards.
• Prepare performance reports, analyze data, and track progress and productivity metrics.
• Conduct regular training and coaching sessions for team members.
• Collaborate with other departments to align call center objectives with overall business goals.
• Manage a team of call center agents, providing support and guidance.

Qualifications:

• Bachelor’s degree in business administration, Communication, or a related field.
• Minimum of 6 years of experience in managing call center projects.
• Fluent in both Arabic and English with excellent communication skills.
• Experience in quality assurance services and processes.
• Strong analytical skills with proven ability to prepare and present performance reports.
• Ability to motivate and manage a diverse team effectively.

Join a Leading Real Estate Company as a Call Center Manager!
This role is crucial in ensuring effective communication and customer satisfaction within the company.
Location: Makkah, Saudi Arabia
About the Role: We are seeking a seasoned Call Center Manager with over 10 years of experience in the field to manage our Contact Centre operations.
Key Responsibilities:

• Leading and motivating the team to achieve performance goals.
• Developing and implementing effective strategies for customer relationship management.
• Ensuring problems are resolved efficiently and training is provided continuously.
• Managing customer relationships to improve service and satisfaction.

Candidate Requirements:

• Must be a resident of the Kingdom of Saudi Arabia.
• Bachelor's degree in Business Administration, Marketing, or Public Relations.
• 10+ years of practical experience in call center management, with at least 6 years in a managerial role.
• Proficient in solving problems and training personnel.
• Strong leadership qualities with the ability to develop and implement strategies.
• Saudi National Candidates are preferred; non-Saudis must meet the Ministry of Human Resources standards.

Benefits:

• Medical insurance for employee and family.
• Annual travel ticket.
• Commission structure.

Notice Period: Immediate joiners or a maximum of one-month notice period.

Join Our Team as a Call Center Manager
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations in Jiddah. The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.

Key Responsibilities:

• Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
• Develop and implement strategies to enhance service quality and operational efficiency.
• Oversee quality assurance services to ensure compliance with standards.
• Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
• Conduct regular training and coaching sessions for team members to improve skills and knowledge.
• Collaborate with other departments to align call center objectives with overall business goals.
• Manage a team of call center agents, providing support and guidance to foster a positive work environment.

Qualification:

• Bachelor’s degree in business administration, Communication, or a related field.
• Minimum of 6 years of experience in managing call center projects.
• Fluent in both Arabic and English, with excellent communication skills.
• Demonstrated experience in quality assurance services and processes.
• Strong analytical skills with a proven ability to prepare and present performance reports.
• Ability to motivate and manage a diverse team effectively.

Join Our Team as a Call Center Manager
We are seeking a highly experienced and dynamic Call Center Manager to lead our call center operations in Jiddah. The ideal candidate will possess a strong background in managing call center projects, ensuring the delivery of excellent customer service, and implementing quality assurance processes.

Key Responsibilities:

• Lead and manage day-to-day operations of the call center, ensuring high levels of customer satisfaction.
• Develop and implement strategies to enhance service quality and operational efficiency.
• Oversee quality assurance services to ensure compliance with standards.
• Prepare performance reports, analyze data, and follow up on key metrics to track progress and productivity.
• Conduct regular training and coaching sessions for team members to improve skills and knowledge.
• Collaborate with other departments to align call center objectives with overall business goals.
• Manage a team of call center agents, providing support and guidance to foster a positive work environment.

Qualification:

• Bachelor’s degree in business administration, Communication, or a related field.
• Minimum of 6 years of experience in managing call center projects.
• Fluent in both Arabic and English, with excellent communication skills.
• Demonstrated experience in quality assurance services and processes.
• Strong analytical skills with a proven ability to prepare and present performance reports.
• Ability to motivate and manage a diverse team effectively.