We are looking for a Quality and Operations Manager – Specialty Coffee (Flexible Hours / Part-time)

To supervise product quality and establish clear operational standards within the café, while developing the team to work independently and efficiently with ongoing follow-up.

We are looking for someone with real practical experience in specialty cafés and a deep understanding of quality control, calibration, training baristas, and enhancing operational standards.

Responsibilities:
• Establishing and developing quality and operational standards (SOPs)
• Monitoring and adjusting calibration, beverage recipes, and extraction quality
• Training the team and raising the technical and professional level
• Building a work system that enables the team to manage daily operations independently
• Regularly monitoring performance and providing feedback and improvement plans
• Continuously monitoring customer experience and product quality
• Reviewing procedures and increasing operational efficiency while reducing errors and waste
• Providing reports and recommendations for quality improvement

Requirements:
• Actual experience in specialty coffee and operations
• Knowledge of Ratio – Extraction – Calibration – Workflow
• Leadership and developmental personality
• Ability to build a team and adopt a clear work system

Nature of Work:
Flexible hours / In-person with continuous follow-up, with a priority on results and operational quality..

We are looking for a creative, organized, and socially aware team member to help grow AVVU Catering and support client experience, event coordination, and catering sales operations.

Responsibilities

• Handle catering inquiries through WhatsApp, phone calls, and social media
• Coordinate catering bookings, setups, and event details
• Assist clients in selecting suitable catering experiences and packages
• Follow up with leads and customer inquiries
• Coordinate event setups, styling, branding requests, and service arrangements
• Support the development of new catering concepts, themed stations, and seasonal ideas
• Work closely with operations and suppliers to ensure smooth execution
• Attend and supervise setups/events when needed

Requirements

• Strong communication and organizational skills
• Friendly, proactive, and detail-oriented personality
• Interest in hospitality, catering, events, or lifestyle brands
• Good aesthetic sense and attention to presentation/details
• Comfortable using Instagram, WhatsApp, Canva, Google Drive, and basic office tools
• Ability to multitask and work in fast-paced environment.

Preferred

• Experience in catering, hospitality, events, social media, or customer service
• Basic understanding of branding and customer experience

What We’re Looking For

We are looking for someone who enjoys building experiences, organizing details, communicating with clients, and helping grow a modern catering brand, not someone looking for a routine desk job only.