Join our Team as a Business Analyst – ServiceNow!We are seeking a driven and experienced Business Analyst to join Datamatics Technologies in Riyadh, Saudi Arabia. This role is perfect for those with a passion for technology and business processes, looking to make an impact in a dynamic environment.
About the Role:The Business Analyst will work on ServiceNow implementations, bridging the gap between business stakeholders and technical teams. You will play a crucial role in ensuring that requirements are accurately documented and translated into effective solutions. This position requires strong analytical skills, excellent communication, and a deep understanding of complex business processes.
Key Responsibilities:- Gather, analyze, and document business and functional requirements.
- Conduct stakeholder meetings, workshops, and discovery sessions.
- Translate business needs into clear functional and technical specifications.
- Prepare documentation including BRD, FRD, user stories, and process flows.
- Work alongside ServiceNow developers to design suitable solutions.
- Support Agile ceremonies such as sprint planning, backlog grooming, and retrospectives.
- Collaborate with QA teams to define test cases and validate solutions.
- Participate in User Acceptance Testing (UAT) and obtain business sign-off.
- Identify opportunities for process automation and optimization using ServiceNow.
Required Skills & Experience:- Minimum 5+ years of experience as a Business Analyst.
- Proven experience with ServiceNow projects or implementations.
- Strong understanding of requirement gathering and documentation techniques.
- Experience creating BRDs, FRDs, User Stories, and workflow diagrams.
- Knowledge of Agile and Waterfall methodologies.
- Strong stakeholder management and communication skills.
Preferred Qualifications:- ServiceNow certifications (CSA, CIS, or related).
- Experience working with ITSM, ITOM, HRSD, or enterprise workflow systems.
- Exposure to digital transformation or automation initiatives.
- Ability to work in fast-paced, multicultural environments.
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