About the jobAt Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.
About the role:Stella Stays is seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.
Responsibilities:- Greet and assist guests throughout the booking process with personalized service.
- Represent Stella Stays, leaving a memorable first impression on guests and partners alike.
- Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
- Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
- Responsively address and resolve guest issues in a positive and timely manner.
- Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
- Train and support new team members.
- Prepare the training manuals and Sops for the team.
- Coordinate and facilitate community meetings to encourage engagement and collaboration.
- Acquire comprehensive knowledge of all buildings and units within your purview.
- Maintain unit cleanliness, organization, and supplies to ensure a consistent guest experience.
- Foster relationships with building staff, vendors, and cross-functional teams.
- Collaborate with various departments to identify and implement solutions for operational efficiency and guest satisfaction.
- Effectively manage inventory, supplies, and equipment to support operations.
Requirements:- High school diploma or equivalent, with further education in hospitality or customer service preferred.
- Proven customer service experience in a similar role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Basic computer skills, including proficiency with Microsoft Office and property management systems.
- Passion for the hospitality industry and a desire to grow and develop professionally.
If you're ready to dive into a high-paced, high-growth environment, we'd love to hear from you. Apply now and become a part of our mission to revolutionize the hospitality industry globally.
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