وظائف خدمة عملاء بدوام كامل في الرياض

• Experience of at least two years in the field of field sales and corporate sales (B2B).

• Strong communication, persuasion, and negotiation skills.

• The ability to work under pressure and achieve goals.

• A valid driving license.

• Proficiency in using computers and Microsoft Office programs.

Tasks and Responsibilities:

• Searching for potential clients in the business sector and building a modern database.

• Presenting introductory offers of services and products and providing suitable solutions to meet clients' needs.

• Preparing and presenting price quotes in coordination with management.

• Achieving the monthly and annual sales targets set by management.

• Following up with customers after the sale to ensure their satisfaction and continuity of dealing.

• Submitting periodic reports on sales activity and customer visits.

• Representing the company professionally in all meetings and field encounters.

• Greeting visitors and managing a positive first impression
• Handling incoming calls and scheduling appointments
• Managing customer inquiries and providing necessary information
• Performing general clerical duties to maintain an organized front desk
• Ensuring seamless communication between staff and clients

• Strong phone etiquette and experience in receptionist duties
• Proficiency in clerical skills including data entry, scheduling, and filing
• Excellent communication and customer service abilities
• Strong organizational skills and attention to detail
• Professional demeanor with multi-tasking skills
• Familiarity with office software and systems is an advantage
• Prior experience in a similar role is a plus

• Greet and assist visitors and employees in a professional manner.
• Manage front-desk operations, appointments, and meeting room schedules.
• Coordinate basic travel arrangements such as bookings and confirmations when required.
• Support administrative tasks including filing, data entry, document preparation, and maintaining office records.
• Handle incoming and outgoing correspondence (emails, letters, packages).
• Maintain office supplies and liaise with vendors when needed.
• Assist other departments with administrative support as requested.

• Bachelor’s degree and equivalent experience.
• Previous experience as a receptionist or administrative assistant preferred.
• Good in English with written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office and familiarity with office equipment.
• Ability to manage multiple tasks and prioritize effectively.

*Current main tasks in the orthodontic clinic:-*

*First: Communication with patients*

• Responding to patient inquiries (via phone or messages) and providing the necessary medical and financial information.

• Scheduling appointments and following up with patients after the visit to check on them.

• Farewell to patients after the session, ensuring payment is completed, and setting the date for the next visit.

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*Second: Financial procedures*

• Monitoring invoices and remaining payments and updating them periodically through an Excel file on Google Drive.

• Tracking and printing Invisalign invoices monthly (at the end of each Gregorian month), after approval, and sending them to the financial manager, while adding them to the designated Excel file.

• Reviewing laboratory invoices monthly (at the end of each Gregorian month) after approval, and sending them to the financial manager.

• Coordinating with “Tabby” and “Tamara” services to facilitate covering costs for patients when needed.

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*Third: Therapeutic and administrative coordination*

• Receiving Invisalign molds and organizing delivery and installation appointments for patients.

• Preparing financial acknowledgment forms and discussing payment details with patients, while saving copies electronically in the designated Google Drive file.

• Coordinating the transfer of patients to the relevant doctors when needed and scheduling orthodontic appointments based on the treatment plan.

• Organizing patient entry to the clinic and ensuring smooth workflow, and coordinating an additional clinic when needed.

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*Fourth: Marketing and attracting reviewers*

• Daily content creation (photos and videos) and publishing it on appropriate platforms to enhance engagement.

• In-house marketing through the digital Invisalign screen inside the clinic.

• Encouraging patients to leave positive comments on Google Maps.

• Covering events and recognition cases with photography and documentation with the doctor.

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*Fifth: Case follow-up*

• Sending the instruction booklet in PDF format after the first session of orthodontic treatment and placing attachments.

• Monitoring the receipt of retainer devices from the laboratory and coordinating delivery appointments for patients.

• Directly solving patients' problems and providing full support that reflects care and attention.

• Handling customer inquiries professionally and efficiently.
• Providing solutions to customer queries and issues.
• Maintaining high levels of customer satisfaction.

• 0-2 years of experience in a similar role.
• Saudi Nationality is a must.
• Willingness to work in rotation shifts.
• No cab facility provided.

• Answer phone calls, greet visitors, and provide information to parents and students.
• Facilitate communication within the School.
• Share information broadly with administrators, teachers, and students’ families through emails, flyers, or phone calls.
• Maintain records such as phone calls, visits, registration, class schedules, and parent contact information.
• Perform clerical work and provide administrative support.
• Arrange meetings, events, and schedules.

• High school diploma or relevant work experience.
• Minimum of 1 year of experience in a similar role.

• Strong customer service skills.
• Advanced written and verbal communication skills.
• Multitasking and time management skills.
• Proficiency in office software programs and digital filing systems.
• Decent appearance.

• Handle all cash collections from delivery drivers/couriers and manage petty cash processes.
• Prepare daily cash summary reports and submit them to the Depot Accountant.
• Count cash in the locker at the beginning and end of shifts for accuracy and reconciliation.
• Prepare and make bank deposits based on daily collections.
• Maintain a safe and clean working environment.
• Report any discrepancies found within the accounts.
• Generate daily, weekly, and monthly transaction reports.

• Minimum Associate Degree in Accounting, Finance, or related field.
• At least 3 years of relevant experience as a cashier, preferably in an FMCG or logistics company.
• Proficiency in MS Excel and experience with ERP systems.
• Strong communication and interpersonal skills.
• High attention to detail and accuracy in financial transactions.