وظائف خدمة عملاء

Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

Critical Success Factors
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or *** equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

About Marriott International
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. Join us and be part of an amazing global team, where you can do your best work and become the best version of yourself.

Join DIMENSIONS HOSPITALITY as an Accreditation Receptionist!
We are seeking a dedicated individual to greet and assist visitors at our accreditation center.

Key Responsibilities:

• Greet and assist individuals arriving at the accreditation center.
• Handle inquiries and guide visitors through the accreditation process.
• Perform initial screening of documentation before forwarding it to relevant officers.

Become a part of a team committed to enhancing hospitality through expert consultancy and development services.

Join Our Team as a Receptionist!
At PwC, we pride ourselves on creating value for our clients and our people. We are currently looking for a Receptionist to join our team in Al Khobar, Eastern Saudi Arabia. In this role, you will be the first point of contact for our clients and visitors, ensuring they receive a welcoming and professional experience.

Key Responsibilities:

• Greet visitors and manage incoming calls promptly and courteously.
• Assist visitors, comfort them, and ensure timely meetings with their hosts.
• Operate the switchboard and manage the visitor and caller logs.
• Coordinate courier services and manage deliveries.
• Maintain the reception area and manage mail and faxes.
• Book meeting rooms and assist the office manager with event planning.
• Perform other administrative duties as required.

What We Are Looking For:
Skills and Qualifications:

• Excellent communication and customer service skills.
• Ability to handle multiple tasks efficiently.
• Strong organizational skills.

If you are looking for a rewarding opportunity to work in a dynamic environment, we would love to hear from you!

Join Purely as a Customer Services Specialist!
We are excited to announce an opening for a Customer Services Specialist role at Purely. This position offers the opportunity to work in a dynamic environment where customer satisfaction is our top priority.

Responsibilities:
- Handle customer inquiries and provide excellent service.
- Utilize computer systems effectively to assist customers.

Requirements:
- Proficient in using computers.
- High school diploma, diploma or bachelor’s degree.
- Full availability for work.

To apply, please send your CV with the job title in the email subject to c@*******************.

Join Purely as a Customer Services Specialist!
We are excited to announce an opening for a Customer Services Specialist role at Purely. This position offers the opportunity to work in a dynamic environment where customer satisfaction is our top priority.

Responsibilities:
- Handle customer inquiries and provide excellent service.
- Utilize computer systems effectively to assist customers.

Requirements:
- Proficient in using computers.
- High school diploma, diploma or bachelor’s degree.
- Full availability for work.

To apply, please send your CV with the job title in the email subject to c@*******************.

Join Bupa Arabia as a Call Center Agent!
We are seeking a dynamic individual to provide exceptional customer service at our Jeddah location. As a Call Center Agent, you will play a vital role in ensuring our clients receive accurate information regarding our network, products, and services.

Key Responsibilities:

• Deliver high-quality customer service and maintain professional communication skills.
• Possess thorough knowledge of all departments, products, and services to provide accurate information confidently.
• Identify recurring issues and ensure the correct information is sent for prompt corrective actions.
• Utilize various systems for preauthorizations, claims research, contract interpretation, and provider network status.
• Interpret client and provider contracts while managing inbound calls effectively.
• Enhance customer satisfaction for both internal and external clients while continuously improving service delivery.
• Handle customer complaints competently and resolve issues with minimal supervisor intervention.

Skills Required:

• Experience in customer service or call center roles.
• Proficient with computers and capable of navigating various software applications.
• Ability to multi-task in a fast-paced environment and thrive under pressure.
• Strong troubleshooting, problem-solving, and basic analytical skills.
• Excellent follow-up abilities and conflict resolution skills.

We welcome applicants with a minimum of a Bachelor’s degree seeking an internship or entry-level position.

Job Summary:
We are looking for a skilled Front Office Telephone Operator to manage our telephone system and assist visitors in a professional and efficient manner. The ideal candidate will be the first point of contact for our company, handling all incoming calls and providing excellent customer service.

Job Responsibilities:

• Answer and direct incoming calls in a courteous and timely manner.
• Greet and assist visitors in a friendly and welcoming manner.
• Handle inquiries and provide accurate information about the company.
• Maintain a tidy and organized front desk area.
• Assist with administrative tasks as needed.

Candidate Requirements:

• Proven experience as a telephone operator or similar role.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Ability to multitask and prioritize tasks effectively.
• Strong customer service orientation.
• High school diploma or equivalent.

Skills:

• Excellent communication skills.
• Proficiency in using phone systems.
• Strong organizational and multitasking abilities.
• Excellent customer service skills.
• Attention to detail and accuracy.
• Ability to handle high call volumes.
• Knowledge of office equipment and procedures.
• Ability to remain calm and professional under pressure.

Join the Dynamic Team at Freyssinet Saudi Arabia!
As a Receptionist in the Construction & Building industry, you will serve as the first point of contact for clients and visitors, playing a critical role in supporting the administrative functions of the office. Your professional demeanor and excellent communication skills are essential for enhancing the overall customer experience.
Key Responsibilities:

• Greet and welcome visitors professionally.
• Manage incoming calls and route them appropriately.
• Maintain a tidy and presentable reception area.
• Handle administrative tasks including scheduling appointments.
• Assist with document preparation and reporting.
• Respond to inquiries about the company and its services.
• Coordinate with various departments for operational efficiency.
• Manage incoming and outgoing mail and packages.
• Support HR with onboarding processes for new employees.

Preferred Qualifications:

• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office applications.
• Ability to work both independently and in a team.
• Friendly and approachable personality.
• Attention to detail with good problem-solving skills.
• Professional appearance and demeanor.
• Fluency in Arabic and English is preferred.

Position Overview
The Front Desk Officer will be the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional atmosphere. This role requires excellent communication, organizational skills, and the ability to manage multiple tasks efficiently. The Front Desk Officer will also assist with administrative support and maintain smooth front desk operations.

Key Responsibilities

• Reception Duties:
  Greet and welcome visitors, ensuring a positive and professional first impression.
  Manage incoming calls, emails, and correspondence, directing them to the appropriate personnel.
  Maintain a tidy and presentable reception area.
• Administrative Support:
  Schedule appointments and manage meeting room bookings.
  Handle basic clerical tasks such as data entry, filing, and photocopying.
  Assist in maintaining office supplies and coordinating deliveries.
• Customer Service:
  Address visitor and client queries courteously and promptly.
  Support employee inquiries related to office facilities or resources.
• Security And Compliance:
  Ensure visitors follow sign-in protocols and issue visitor badges when required.
  Liaise with security personnel for access control and emergency procedures.

Requirements

• Education: High School diploma (Bachelor’s degree preferred).
• Experience: Proven experience as a Front Desk Officer, Receptionist, or in a related role from 12 years of experience. However, fresh graduates are encouraged to apply.
• Technical Skills:
  Know-how of MS Office (Word, Excel, PowerPoint).
  Familiarity with office equipment (*, printers, fax machines).
• Soft Skills:
  Excellent verbal and written communication skills.
  Strong organizational and multitasking abilities.
  Customer-focused with problem-solving capabilities.
• Preferred Attributes:
  Positive and approachable personality.
  Ability to remain calm under pressure in a fast-paced environment.
  Prior experience in handling customer queries or complaints.

Join Hilton as a Reservations Agent!

As a Reservations Agent, you will be the main contact for room reservations at Hilton hotels, ensuring excellent service and influencing guests' decisions to stay with us.

Key Responsibilities:

• Convert inquiries into contracted business.
• Respond positively to sales inquiries to develop future leads.
• Maintain accurate and professional communication with customers.
• Provide prompt service while adhering to Hilton’s brand standards.

Requirements:

• Passion for customer service.
• Excellent communication skills and professional telephone manner.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.
• Previous experience in a reservations environment is advantageous.

About Hilton:
Hilton is a leading global hospitality company with a legacy of providing remarkable guest experiences. Our goal is to fill the earth with the light and warmth of hospitality, and our team members are at the heart of it all.

Job Purpose
To provide proficient secretarial support to the Director of Business Development Department and to the Business Development Department (BDD) Managers, ensuring that daily agendas are efficiently organized, workflows are well-coordinated, and tasks are handled promptly.

Key Accountabilities & Activities

• Administrative Support: Manage inquiries, prepare letters and correspondence, and perform clerical functions as assigned.
• Meeting Management: Schedule and coordinate appointments and meetings; prepare and distribute meeting agendas and minutes.
• Secretarial Services: Provide full secretarial services including typing, filing, and organization of documents.
• Reporting: Prepare updates and reports on departmental activities to keep relevant staff informed.

Job Requirements
Field of Study: Business Administration or relevant discipline.
Experience: Minimum 3 years in similar positions.
Languages: Good command of Arabic & English, French is an advantage.

Join Marriott International as a Customer Services Specialist!

At Marriott International, we believe in creating exceptional experiences for our guests. Our EDITION hotels blend the visionary genius of boutique hospitality with world-class service. We are looking for passionate and talented individuals who are eager to work in an inspiring environment that challenges and rewards them.

About the Role:
The Customer Services Specialist will play a vital role in ensuring that guests receive the highest level of service. You will work closely with team members across various departments to provide outstanding customer service and exceed guest expectations.

Key Responsibilities:

• Deliver exceptional service to all guests and respond effectively to their needs.
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Resolve guest inquiries and complaints with a positive and professional attitude.
• Maintain a clean and organized work area.

Requirements:

• Excellent communication skills.
• Strong interpersonal skills and the ability to work as part of a team.
• Previous experience in customer service is preferred.

Why Join Us?
By becoming a part of the EDITION team, you join a global community dedicated to hospitality excellence. Experience a workplace where your passion for service shines, and you can truly be yourself.

Join Our Team as a Customer Services Specialist!

At Santa Marta Marriott Resort Playa Dormida, we pride ourselves on providing exceptional service to our guests. As a Customer Services Specialist, you will be the first point of contact for our guests, handling inquiries and requests with professionalism and friendliness.

Key Responsibilities:

• Operate the telephone switchboard to handle calls.
• Process guest requests including wake-up calls and relay messages.
• Provide guests with information regarding hotel rooms, amenities, and local attractions.
• Address and resolve guest inquiries or issues promptly.
• Maintain accurate logs of requests and issues.
• Work collaboratively with other departments to ensure guest satisfaction.
• Follow company policies and procedures to ensure a professional appearance and service.

Qualifications:

• High school diploma or equivalent GED.
• No prior experience necessary; we welcome all applicants.
• Ability to communicate clearly and professionally.

Why Join Us?
At Marriott International, we value diversity and are committed to creating an inclusive culture. You'll have the opportunity to grow in a globally recognized company while contributing to a magical experience in hospitality.

We invite you to become part of our exceptional team!

Join Our Team as a Customer Services Specialist!

At Santa Marta Marriott Resort Playa Dormida, we pride ourselves on providing exceptional service to our guests. As a Customer Services Specialist, you will be the first point of contact for our guests, handling inquiries and requests with professionalism and friendliness.

Key Responsibilities:

• Operate the telephone switchboard to handle calls.
• Process guest requests including wake-up calls and relay messages.
• Provide guests with information regarding hotel rooms, amenities, and local attractions.
• Address and resolve guest inquiries or issues promptly.
• Maintain accurate logs of requests and issues.
• Work collaboratively with other departments to ensure guest satisfaction.
• Follow company policies and procedures to ensure a professional appearance and service.

Qualifications:

• High school diploma or equivalent GED.
• No prior experience necessary; we welcome all applicants.
• Ability to communicate clearly and professionally.

Why Join Us?
At Marriott International, we value diversity and are committed to creating an inclusive culture. You'll have the opportunity to grow in a globally recognized company while contributing to a magical experience in hospitality.

We invite you to become part of our exceptional team!

Join Air Products as a Support Services Manager
At Air Products, we are committed to solving the world’s most significant energy and environmental challenges. As the Support Services Manager, you will play a vital role in enhancing customer service and efficiency within our JIGPC operations in Jīzān. With leadership over a team of 40 staff managing logistics and transportation for approximately 400 personnel and a fleet of 250 vehicles, you will ensure optimal performance and productivity.

Main Responsibilities:

• Oversee updates to support service practices in line with environmental policies and regulations.
• Define and manage key performance metrics to evaluate service factors.
• Provide leadership and ensure team readiness to meet organizational goals.
• Hire, train, and develop your team, fostering a collaborative multi-locational atmosphere.
• Utilize performance management programs to align personal performance with company objectives.
• Maintain communication and ensure a positive work environment.
• Adhere to all safety guidelines and proactively manage workplace issues.

Minimum Requirements:

• Bachelor’s degree in economics, business administration, logistics, or related fields.
• 15 years of experience in operations and logistics, with a minimum of 10 years in a management role.
• In-depth knowledge of logistics operations and data analysis for decision-making.
• Strong leadership skills in fostering a collaborative team environment.
• Understanding of industry trends in the oil and gas sector.

Join us and be part of a company that puts safety first and values diversity, inclusion, and belonging.

Join Our Team as a Customer Services Manager!
At International Water Distribution Co. (Tawzea), we are committed to providing outstanding customer service to our clients. We are seeking a dedicated and experienced Customer Services Manager to enhance customer satisfaction and manage our customer service team effectively.

Key Responsibilities:

• Assist with budget preparation for the Customer Service department and manage the assigned budget for the Business Director.
• Draft, implement, and execute policies and procedures for a quality customer service experience.
• Monitor performance metrics for customer service representatives and supervisors, preparing monthly performance reports.
• Analyze trends in customer complaints and inquiries and summarize findings in monthly reports.
• Oversee training and performance evaluations for current and new team members.
• Identify opportunities to improve customer service procedures and make recommendations to the line manager.
• Manage the daily workflow of the customer service team.

Requirements:

• Minimum of 10 years' experience, including 5 years in a management or supervisory role within the water sector.
• Extensive knowledge of customer service procedures and principles.
• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Outstanding written and verbal communication skills.
• Fluency in English, both written and spoken.
• Proficiency in Microsoft Office and customer service software.