Customer Services Jobs in Dammam

• Supervise and coordinate the work of maintenance staff, including electricians, plumbers, HVAC technicians, and general maintenance personnel.
• Plan, implement, and monitor Preventive Maintenance (PM) schedules for all hotel systems including HVAC, plumbing, electrical, and mechanical.
• Ensure prompt response to guest room maintenance requests and maintain high guest satisfaction.
• Conduct regular inspections of guest rooms, public areas, back-of-house spaces, and equipment to identify maintenance needs.
• Ensure compliance with health and safety regulations, fire and life safety (FLS) systems, and hotel standards.
• Maintain accurate records of maintenance work, equipment logs, and inventory of tools and supplies.
• Coordinate with external vendors for specialized repairs, services, and equipment procurement.
• Monitor energy consumption and support energy-saving initiatives and green engage programs.

• Diploma or degree in Engineering, Facility Management, or a related field.
• Minimum 35 years of experience in hotel maintenance, with at least 12 years in a supervisory role.
• Strong knowledge of electrical, plumbing, HVAC, mechanical, and FLS systems.
• Excellent problem-solving skills and attention to detail.
• Ability to lead a team effectively and work under pressure.
• Good communication and interpersonal skills.
• Familiarity with PM systems, BMS/GRMS, and energy management systems is an advantage.
• Flexibility to work shifts, weekends, and emergency call-outs.

• Identify and penetrate new markets to generate business leads.
• Prepare and review sales proposals (quotations), technical submittals, and samples.
• Negotiate pricing and discuss proposal details with customers.
• Coordinate with the Customer Service Department regarding pricing, delivery schedules, and customer service.
• Deliver presentations and provide technical support to clients and distributors.
• Maintain strong relationships with customers, addressing and resolving complaints and queries promptly.
• Submit quotations, follow up on receivables, and maintain project tracking.
• Visit project sites, clients, and consultants to ensure products are specified and approved.

• Proven experience in sales management, preferably in the HVAC or construction industry.
• Strong negotiation and communication skills.
• Ability to work independently and collaboratively.
• Technical knowledge with the capability to provide technical support.
• Excellent relationship-building skills.
• Proficiency in sales management software (*, *************
• Fluency in Arabic and English.

Required Occupational Health and Safety Specialist to work in Al-Shalwi Logistics Company, with at least 1 year of experience in the field of occupational health and safety, and holding a certificate in occupational safety or its equivalent. We are looking for a highly qualified person to ensure compliance with local and international safety standards. The candidate must be able to carry out the following tasks:

• Conduct risk assessments and develop occupational safety plans

• Organize and implement safety training programs for employees

• Conduct regular inspections of workplaces and document results

• Investigate incidents, analyze their causes, and propose corrective actions

• Prepare regular reports on occupational health and safety performance

• Ensure compliance with regulations and laws related to occupational safety

• Develop and update emergency procedures and evacuation plans

• Coordinate with relevant government agencies in the field of occupational safety

• Prepare Tally: Invoice vs. Loading Manifest vs. Sales Order.
• Verify Selling Prices on Sales Orders vs. Price List or Costing Sheet.
• Record bank collections and follow up on export collections, Letters of Credit (L/C), and Letters of Guarantee (L/G) opening and renewals.
• Reconcile customer accounts and maintain the Customer Aging Report.
• Cross-check Receivable Aging with the Trial Balance and identify variances for corrective action.
• Coordinate collection follow-up with the bank.
• Prepare and issue debit/credit notes to customers.
• Follow up on missing official receipt numbers.
• Create and update customer accounts in the ERP system.
• Generate and distribute monthly customer statements to the Sales Department.
• Generate quarterly customer balance confirmations and coordinate with Sales Department for follow-up.
• Track customer balance confirmations and related statistics by salesman.
• Generate relevant reports and ensure proper filing of documents.
• Maintain customer files (*, CIS, Commercial Registration, etc.).
• Approve orders based on credit terms and policy.
• Follow up on returned checks and record them against customer accounts.
• Record and process sales activities such as trade loaders, rebates, shelf rent, and gondolas; ensure control and monitoring table reviews.
• Handle waste invoicing and follow up on its collection.
• Coordinate with sales staff to offset customer balances.
• Record and process 2% cash discounts and manage their offsetting.

• Banks
• Customers
• Sales Team

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.

• Saudi nationality
• Two years of experience in all aspects of human resources
• Written and oral communication skills
• Proficiency in English
• Skills in organizing schedules
• Accuracy in work and computer skills

• Salary: starts from 5000 SAR and reaches up to 8000 SAR + commissions
• Working days: 6 days a week
• Work system: Changing shifts (morning/evening)

• High school diploma as a minimum
• Experience in the same field (for supervisory positions)
• Acceptance of fresh graduates for some positions

• Immediate hiring after passing the interview
• Commissions and performance incentives
• Dynamic work environment
• Training and development opportunities

• Seriousness in work
• Ability to work within a team
• Good communication skills
• Flexibility to work in shifts

• Saudi nationality
• Good conduct and behavior
• Fluency in speaking

• Salary paid on the 28th of every month
• Social insurance
• Medical insurance for the employee and their family

• You can apply by visiting the company headquarters in Dammam.
• Or you can apply via email: c@***************

• Business Acumen: Utilize your understanding of the NFP business environment and objectives to effectively apply internal policies and procedures.
• Communication: Convey information clearly in both verbal and written forms within a business context.
• Data Analysis & Reporting: Monitor and interpret data from various sources to evaluate results and assist in decision-making processes.
• Language Proficiency: Demonstrate knowledge and use of national and foreign languages, both spoken and written.
• Planning & Organizing: Efficiently organize and plan work or project activities to meet objectives.
• Technological Ability: Utilize standard equipment and office automation systems effectively.
• Business Planning: Translate company strategy into operational needs, including sourcing and resource planning.
• Inventory Management: Apply principles of inventory management and requirement planning techniques.
• Negotiation Skills: Employ ethical negotiation strategies to safeguard interests.
• Logistics Optimization: Enhance operational efficiency and reduce costs through expert knowledge of shipping and fleet management.
• Warehouse Management: Oversee warehouse activities and ensure record accuracy.
• Customer Relationship Management: Liaise with stakeholders and execute Service Level Agreements.
• Supply Chain Regulations: Apply best practices in supply chain management.
• Manufacturing Knowledge: Understand manufacturing processes to optimize production.
• Production Planning: Set daily targets and material plans.
• Supply Chain Risk Management: Identify and mitigate potential disruptions.
• Supply Chain Models: Apply major supply chain models and emerging approaches.