Full-time Branch Manager Retail Store Jobs in Dammam

About the Role

ACOUSTIEG, a leader in acoustic treatment and sound isolation founded in 2018, is seeking a Branch Operations & Customer Experience Manager to join its team in Saudi Arabia. This role is integral to driving operational improvements and enhancing customer satisfaction across various sectors including healthcare, education, residential, and commercial projects. The position requires a professional dedicated to solving challenges that impact communities and contributing to the company's growth.

The Branch Operations & Customer Experience Manager will be responsible for the daily operations of a branch, ensuring a high standard of customer experience, and supporting business development. Success in this role requires a combination of strong operational management, a focus on customer service, and commercial awareness, balancing efficient execution with performance objectives.

Key Responsibilities

• Manage all facets of branch operations to ensure efficient and smooth daily execution.
• Oversee and improve the customer experience, maintaining consistent high standards of service quality.
• Monitor the order flow process from initiation to delivery, ensuring timely and accurate fulfillment.
• Contribute to revenue growth by optimizing operational efficiency and identifying areas for improvement.
• Coordinate effectively with various internal teams to ensure alignment and facilitate collaboration.
• Proactively identify operational gaps and implement continuous process improvements to enhance performance and customer satisfaction.

Qualifications and Requirements

• Proven experience in operations, customer service, or branch management.
• Demonstrated strong leadership and organizational skills.
• Ability to effectively manage multiple responsibilities simultaneously in a demanding environment.
• Experience working within fast-paced operational settings.
• Strong communication skills in English.

Required Skills

• Operations Management
• Customer Service Excellence
• Branch Management
• Leadership and Team Management
• Organizational and Planning Skills
• Effective Communication

Work Environment and Details

This is a full-time position. The role requires 5-10 years of experience. The primary locations for this role are Riyadh and Dammam, Saudi Arabia.

About the Role

Virtucruit is partnering with an established Saudi food manufacturer, recognized for its own brand in the market, to recruit a National Sales Manager. This company produces and markets a range of branded food products, including meat and frozen food lines, distributed across general trade, modern trade, and food service channels throughout the Kingdom and the wider GCC. The business operates through sponsored companies, agency representatives, distributors, and a direct sales team. This pivotal role is designed for a national sales leader accountable for field sales delivery across Saudi Arabia, leading regional and channel teams, managing distributor partnerships, and driving national sales targets. The National Sales Manager will report directly to the Sales & Marketing Director and is responsible for the overall management and performance of the company's sales operations. The primary objective is the consistent, profitable achievement of national sales targets, ensuring the implementation of commercially viable sales plans and marketing strategies that maximize returns and deliver customer service excellence.

Key Responsibilities

• Supervise, direct, and control sales activities across general trade, modern trade, and food service channels in Saudi Arabia and other GCC markets, ensuring the attainment of planned sales targets through sponsored companies, agency representatives, distributors, and the direct sales team.
• Translate the commercial strategy set by the Sales & Marketing Director into actionable national, regional, and channel sales plans, targets, and route-to-market coverage strategies.
• Approve sales plans across all product lines and diligently monitor their implementation and overall national sales performance.
• Drive numeric and weighted distribution, product availability, and visibility across all regions and channels.
• Continuously track sales results against targets, analyze variances, and implement timely corrective actions to maintain performance.
• Develop sales work policies, procedures, plans, business budgets, and performance standards in cooperation with distributors, agency representatives, and the Marketing function, for final approval by the Director.
• Set and communicate Key Performance Indicators (KPIs) for regional and channel teams, ensuring alignment with the national sales plan.
• Review and assess the outcomes of market research and promotional campaigns to inform the development of effective sales plans and targets both within and outside the Kingdom.
• Build and manage strong relationships with sponsored companies, agency representatives, and distributors to ensure comprehensive market coverage, product availability, and penetration.
• Negotiate trading terms, sales targets, and joint business plans with distributors and key retail accounts.
• Maintain robust relationships with high-end and modern-trade retailers, category managers, and store managers.
• Conduct regular market visits to assess product performance and competitor activity at the point of sale.
• Liaise effectively on confirmed sales orders, shipping of sold products, stock availability, purchase orders, customer service, and billing processes.
• Coordinate with the Finance department on payment collections, billing of key customer accounts, credit control, and the opening of letters of credit to suppliers as required.
• Liaise with suppliers, manufacturers, and government agencies on relevant matters, escalating important issues in a timely manner.
• Coordinate with supply chain and warehouse operations to ensure timely and accurate order fulfillment and prevent out-of-stock situations.
• Present periodic sales progress reports to the Sales & Marketing Director, including detailed analysis and recommendations for improvement.
• Provide valuable insights on market trends, competitor activity, pricing strategies, and new business opportunities to support strategic decision-making.
• Recruit, train, appraise, and motivate a competent national sales team.
• Set priorities, assign territories and tasks, and uphold company standards and good conduct among the sales team.
• Foster a culture of teamwork, accountability, and customer focus within the sales department.
• Undertake work-related special assignments as required by the Director.

Qualifications and Requirements

• Bachelor's degree in Business Management, Marketing, or a related field; a postgraduate qualification is considered an advantage.
• A minimum of eight years of experience in FMCG sales, including several years in a national or multi-region sales management role.
• Experience in meat processing or frozen food sectors is strongly preferred.
• Proven track record of successfully managing distributors, agencies, and key accounts.
• Demonstrated ability to deliver national sales targets across both general and modern trade channels.
• A demonstrable track record in sales, business development, or account management with high-end and modern-trade retailers.
• Professional certifications such as CBDM, PCM, or CSCP are considered an advantage.
• Fluency in written and spoken Arabic and English is essential.
• Willingness to travel across the Kingdom and the wider GCC as required.

Required Skills

• Sales Leadership
• Field Sales Management
• Distributor Management
• Key Account Management
• Sales Planning
• Sales Performance Analysis
• Team Leadership
• Negotiation
• Business Development
• Proficiency in MS Word, Excel, and PowerPoint
• Strong decision-making, multitasking, and team-building skills
• Self-motivated, disciplined, well-organized, and adaptable personality
• Ability to build rapport at all levels

Work Environment and Location

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. The role requires willingness to travel across the Kingdom and the wider GCC as needed.

About the Business Unit Manager Role

Alrashed Industrial is seeking a Business Unit Manager to oversee all operational and sales activities for their comprehensive product portfolio, which includes aluminum kitchens, wood kitchens, wood cabinets, and custom joinery. This full-time position, based in Dammam, Eastern Province, requires an individual who can act as a key point of contact for both customers and internal teams. The role operates with a high degree of independence, reporting directly to senior leadership.

Core Responsibilities

The Business Unit Manager will be responsible for a wide range of activities critical to the success of the business unit. This includes driving sales performance, managing daily operations, and ensuring deep product and market knowledge.

• Product and Sector Expertise: Maintain thorough knowledge of all product lines, manufacturing processes, showroom operations, and the projects sector (B2B). Serve as the primary internal resource for product and project-related inquiries.
• Operations Oversight: Manage daily branch and showroom operations, establish standard operating procedures, oversee delivery schedules, and manage installation teams. Conduct site visits to assess and improve performance.
• Sales Performance Management: Set sales targets, analyze performance, identify growth opportunities, and support branches in closing deals and cross-selling. Develop new business opportunities to achieve overall sales objectives.
• Market and Competitive Analysis: Stay informed about market trends, competitor activities, pricing, and emerging technologies. Benchmark company offerings and provide regular market intelligence reports to senior management.
• Reporting and Systems: Maintain accurate records in internal systems and prepare weekly and monthly performance reports for senior management.

Qualifications and Experience

Candidates for this role should possess a strong background in business management and a proven track record in sales and operations.

• A Bachelor's degree in Business, Marketing, or Industrial Management is required.
• A minimum of 8–10 years of relevant experience in operations and sales management is necessary.
• At least 3 years of experience in a leadership, supervisory, or managerial capacity is essential.
• Proven ability to work independently and lead without direct supervision.
• Strong analytical skills and market awareness are critical.
• Proficiency in MS Office (particularly Excel) and ERP/CRM systems is expected.
• The capacity to manage multiple branches and stakeholders concurrently is important.

Key Competencies

Success in this role hinges on a combination of leadership, analytical capabilities, and market understanding.

• Leadership: Ability to guide and motivate teams effectively.
• Analytical Skills: Capacity to interpret data and make informed decisions.
• Market Acumen: Deep understanding of the competitive landscape and market dynamics.
• Independence: Demonstrated ability to operate autonomously and drive results.
• Organizational Skills: Proficiency in managing multiple priorities and branches.

Work Location and Type

This is a full-time position located in Dammam, Eastern Province.