Hotel Specialist Jobs for Fresh Graduates in Makkah

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

Exceptional Hospitality Starts with You

As a Receptionist at Hilton, you play a vital role in ensuring that our guests enjoy a seamless check-in and check-out experience while conveying warmth and friendliness. Your responsibilities include:

• Deliver a warm welcome: Greet guests upon their arrival and complete the check-in process, which includes verifying their details, assigning rooms, issuing keys, and assisting with welcome materials or bell service.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide hotel and local knowledge: Demonstrate thorough knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Address guest requests, resolve concerns with care and urgency, and manage messages and communications effectively.

Qualifications:
To thrive in this role, you should embody our core values: spreading hospitality's light and warmth, acting with integrity, inspiring others, valuing teamwork, taking ownership, and maintaining urgency in every moment. Join us and contribute to creating exceptional experiences for our guests.

About the Role

Jumeirah is seeking a dedicated Service One Agent, who must be a Saudi National, to join the team at Jumeirah Jabal Omar in Makkah. This role is integral to delivering Jumeirah's service standards and ensuring guests have memorable experiences. As a Service One Agent, you will serve as the main point of contact for guests, managing various inquiries and requests to facilitate a smooth and enjoyable stay. This position offers an opportunity for individuals passionate about hospitality to develop their careers with a luxury hospitality brand.

Context and Location

Jumeirah Jabal Omar Makkah is located near Masjid Al Haram and offers a combination of comfort, connectivity, and Arabian hospitality. The hotel features four towers, multiple dining venues, retail outlets, a fitness center, an executive lounge, and meeting facilities, with views of the Grand Mosque. The Service One Agent plays a key role in maintaining the hotel's commitment to guest service in this significant location.

Key Responsibilities

• Respond to all internal and external calls efficiently, following the hotel's standard greeting and communication protocols.
• Assist guests with inquiries regarding hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with departments such as Housekeeping, Engineering, Concierge, and Food & Beverage to ensure timely fulfillment of guest requests.
• Communicate effectively to support internal operations and guest satisfaction.
• Assist in managing guest complaints by providing information and escalating issues to the appropriate personnel when necessary.

Qualifications and Requirements

• A minimum of Secondary Education is required.
• Fluency in English is essential for effective communication.
• Experience required is 0-1 year.

Required Skills

• Strong problem-solving abilities to address guest needs and operational challenges.
• Effective decision-making skills for efficient and professional handling of situations.
• Excellent verbal and written communication skills for interacting with guests and colleagues.

Compensation and Benefits

This is a full-time position based in Makkah, Saudi Arabia. An attractive salary will be offered, paid in Saudi Riyals (SAR). In addition to remuneration, Jumeirah provides benefits including food and beverage benefits, reduced hotel rates across Jumeirah properties globally, leave and healthcare packages, flights home, and other employee benefits.

About the Role

Rotana Hotels is seeking Front Desk Agents for its Makkah, Saudi Arabia location. This full-time position is central to delivering professional and customer-focused service, ensuring guests have a memorable experience from arrival to departure. As a Front Desk Agent, you will be the primary point of contact for guests, representing the hotel's commitment to high service standards.

Key Responsibilities

• Provide prompt, courteous, and efficient service to all guests, aiming for high customer satisfaction through personalized service from arrival to departure.
• Personally greet guests by name, if known, and escort them to their rooms to ensure they feel expected and welcomed.
• Conduct in-room and hotel familiarization tours and assist guests with inquiries and requests regarding hotel activities.
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to respond to guest queries.
• Stay aware of daily rate levels and occupancy levels.
• Administer Front Desk cashiering standards accurately and comply with all established systems, policies, and procedures.
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems.
• Maintain guest privacy by ensuring no guest details are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, and possess full knowledge of hotel facilities and events.

Qualifications and Requirements

• A degree in hospitality is ideally required.
• Previous experience in a hotel's Front Office Department is essential.
• Excellent written and verbal English communication skills are mandatory.
• Knowledge in an additional language is a significant advantage.
• Strong interpersonal and problem-solving abilities are essential.
• Must be computer literate.
• Previous experience with Opera is an advantage.
• The ideal candidate will be customer-driven with a proactive personality.
• An outgoing, charismatic, and approachable character is desired.
• Ability to work well under pressure in a fast-paced environment.
• A team player who thrives in working with multi-cultural teams and guests.

Required Skills

• Customer Service
• Communication (Written and Verbal)
• Interpersonal Skills
• Problem Solving
• Computer Literacy
• Opera (PMS System)
• Teamwork
• Adaptability
• Customer Focus
• Taking Responsibility
• Recognizing Differences

Work Environment and Details

This is a full-time position based in Makkah, Makkah Province, Saudi Arabia. The role requires individuals who can work effectively in a fast-paced environment and contribute positively to a multi-cultural team and guest base.

About the Role

Delta Hotels and Resorts is seeking a dedicated Guest Experience Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time, non-management position is an opportunity for an individual with 0-1 year of experience to contribute to guest service operations within the hospitality sector. The role is focused on ensuring a positive and memorable experience for every guest, aligning with the brand's commitment to service excellence.

Key Responsibilities

• Process guest check-ins, including identity verification, payment processing, room assignment, and key issuance.
• Set up guest accounts according to individual needs and enter Marriott Rewards information.
• Ensure room rates align with market codes and document any discrepancies.
• Secure payment before issuing room keys and manage billing adjustments as required.
• Compile and review daily operational reports, logs, and contingency lists.
• Complete cashier and closing reports accurately at the end of shifts.
• Provide guests with property information and directions.
• Address guest requests by coordinating with appropriate staff and ensuring follow-up for satisfaction.
• Process all forms of payment, vouchers, paid-outs, and charges.
• Balance receipts, and manage cash handling and security for the bank at the start and end of each shift.
• Obtain manual payment authorizations and adhere to all accounting procedures.
• Report any guest reports of theft to Loss Prevention/Security.
• Assist management with employee training, evaluation, counseling, motivation, and coaching, acting as a role model and initial point of contact for employee concerns.
• Foster positive working relationships and support team goals, responding to employee concerns.
• Adhere to company policies and procedures, report workplace accidents and unsafe conditions, and complete required safety training.
• Maintain a clean and professional personal appearance and confidentiality of proprietary information.
• Protect company assets, welcome guests, and anticipate their service needs.
• Assist individuals with disabilities and express appreciation to guests.
• Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Utilize computers and POS systems for data entry and retrieval.
• Perform tasks requiring standing, sitting, or walking for extended periods, and move, lift, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
• Undertake other reasonable job duties as assigned by supervisors.

Qualifications and Requirements

• High school diploma or *** equivalent.
• A minimum of 1 year of related work experience.
• A minimum of 1 year of supervisory experience.

Required Skills

• Customer Service
• Cashiering
• Training
• Employee Relations
• Communication
• Problem-Solving
• Computer Systems
• POS Systems

Work Environment and Location

This is a full-time, non-management position located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. The role requires the candidate to be physically present at the location, as it is not a remote position. The work is situated within the Jiddah region, Makkah, with the primary city being Jeddah.

About the Role

Delta Hotels & Resorts is looking for a guest-experience-focused, enthusiastic individual to join their team as an Assistant Guest Experience Manager in Jeddah, Makkah, Saudi Arabia. This full-time position offers an opportunity to contribute to a seamless travel experience for contemporary, loyal travelers, with a focus on delivering key essentials with warmth, understanding, and efficiency.

As part of the Marriott International portfolio, Delta Hotels is committed to creating an inclusive environment where employees' unique backgrounds are valued and celebrated. This role is ideal for someone looking to start their career, be part of a global team, and deliver their best through purposeful service and attention to detail.

Key Tasks and Responsibilities

• Process all guest check-ins, including verifying guest identity, method of payment, room assignment, and activating/issuing room keys.
• Prepare accurate guest accounts according to individual requirements and enter Marriott Rewards information.
• Ensure room rates match market codes and document any exceptions.
• Secure payment prior to issuing room keys and verify and adjust billing as needed.
• Compile and review daily reports, records, and emergency logs.
• Complete cashier and closing reports accurately.
• Provide guests with directions and basic property information.
• Respond to guest requests, coordinating with employees to ensure timely resolution and follow-up to ensure guest satisfaction.
• Process all payment types, vouchers, money orders, and expenses.
• Balance and deposit receipts, count and secure cash, and verify and balance all cash and coin.
• Obtain manual authorizations and adhere to all accounting procedures.
• Inform Loss Prevention/Security of any guest theft.
• Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for Fair Treatment/Open Door policy.
• Develop and maintain positive working relationships with team members, support them to achieve common goals, and listen to employee concerns and respond appropriately.
• Adhere to company policies and procedures, and report accidents, injuries, and unsafe work conditions to management.
• Complete safety training and certifications, ensure personal appearance is clean and professional, and maintain the confidentiality of proprietary information.
• Protect company assets and welcome and acknowledge guests, anticipate their service needs, and meet those needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others in a clear and professional manner, prepare and review written documents accurately and completely, and answer the telephone using appropriate etiquette.
• Ensure compliance with quality standards.
• Enter and retrieve information using a computer and Point of Sale (POS) system.
• Stand, sit, or walk for extended periods of time.
• Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.
• Perform other reasonably assigned duties as requested by supervisors.

Qualifications and Requirements

• High school diploma or equivalent (*****
• At least one (1) year of relevant experience.
• At least one (1) year of supervisory experience.

Required Skills

• Guest check-in.
• Guest services.
• Billing and cashiering.
• Customer service.
• Teamwork and communication.
• Problem-solving.
• Proficiency in computer and POS systems.

Work Environment and Location

This is a full-time position requiring physical presence in Jeddah, Saudi Arabia. The workplace is located at 3243 Al Salam Street, Jeddah, Saudi Arabia, 23613. There is no remote work option.