Operations Supervisor Jobs in Makkah

About the Role

Stranger Soccer is seeking an ambitious and entrepreneurial individual to serve as the License Owner / Operator for its football experience platform in Jeddah, Saudi Arabia. This role offers the opportunity to build a business centered around a passion for football, leveraging Stranger Soccer's established global brand and technology. The position requires independent operation and management of all business aspects, supported by Stranger Soccer's headquarters.

Role Overview

The License Owner / Operator will be responsible for establishing and managing a comprehensive football ecosystem within Jeddah. This involves overseeing operations, implementing marketing strategies, and building a local team. The role is designed for individuals with a strong understanding of football culture, local market insights, and a drive to create a meaningful venture.

Key Responsibilities

• Oversee the complete operational management of the Stranger Soccer platform in Jeddah.
• Develop and implement local marketing strategies to drive user acquisition and engagement.
• Recruit, train, and manage a local team to ensure high-quality game experiences.
• Manage the day-to-day business operations, ensuring a sustainable and growing venture.
• Foster and grow the football community within Jeddah through the Stranger Soccer platform.
• Ensure all games delivered through the platform meet Stranger Soccer's consistent, high-quality standards.

Qualifications and Requirements

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, with a strategic mindset.
• An entrepreneurial spirit and the drive to operate independently.
• A desire for ownership, impact, and tangible results.
• Strong local insight into the Jeddah market.
• Experience Required: 0-1 years.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy
• Team Recruitment and Management

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

To Express Interest

For more information and to express your interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

About the Role

The Islamic Development Bank (IsDB) is seeking an Executive Coordinator to join the Operations Complex - Global Practices and Partnerships team. This role is integral to supporting the office of the Vice President/Director General (VP/DG) by ensuring effective executive coordination and support for the implementation of decisions and activities across the Complex/Directorate. The Executive Coordinator will contribute to monitoring work programs, strategic initiatives, change management, training programs, and budgets, thereby enhancing internal and external stakeholder responsiveness.

This position is key to managing the executive information and follow-up system within the VP/DG Front Office. The Executive Coordinator will collaborate with the Lead Coordinator and Senior Specialists to manage Complex/Directorate-wide Key Performance Indicators (KPIs) and ensure the availability of up-to-date and reliable management information systems for tracking deliverables. The role also involves managing the VP/DG's schedule and performing various administrative tasks.

Key Responsibilities

• Support the VP/DG front office in preparing the Annual Work Program and KPI development, including regular follow-up with departments for quarterly report preparation.
• Assist in the development, roll-out, and management of the digitized executive information and follow-up system for the VP/DG office to ensure timely responsiveness to stakeholder requests.
• Ensure that all instructions issued by the VP/DG are accurately recorded, transmitted, and followed up, acting as the first point of contact for inquiries from concerned units and external stakeholders regarding follow-up issues.
• Provide the VP/DG with accessible information on the Complex/Directorate's activities and pending issues by monitoring data and information related to all communications originating from the VP/DG, actions taken by individual departments, and necessary follow-up activities.
• Generate reports to monitor responsiveness, identify delays, and pinpoint bottlenecks in the implementation of executive instructions.
• Contribute to enforcing established criteria, principles, and procedures for concerned units when preparing responses for the VP/DG's signature or on behalf of the VP/DG, ensuring deadlines are met effectively.
• Enhance the efficiency of the VP/DG's time by sorting and prioritizing incoming mail.
• Monitor the activities of Archive staff within the VP/DG office and provide guidance as required.
• Assist in the preparation of periodical responsiveness reports for the VP/DG, highlighting the responsiveness of concerned Departments/Units within the Complex/Directorate to improve overall effectiveness.
• Maintain the VP/DG's schedule and agenda, and assist in planning appointments, meetings, and conferences.
• Support or act as the secretariat for VP/DG's meetings with the Complex/Directorate's management team and external stakeholders, and assist the VP/DG in his role as Chairman of various management committees.
• Prepare meeting agendas, ensure the availability of supporting and key documents, prepare, review, and distribute minutes, and prepare memoranda on key decisions, followed by tracking the implementation of agreed actions.
• Network with offices of senior and middle management within and across the Complex/Directorate to facilitate the implementation of VP/DG office decisions and ensure appropriate relationship management.
• Timely preparation of the VP/DG's briefing files for participation in internal and external events, and follow-up on the implementation of decisions made and instructions to be followed.
• Coordinate with concerned departments/units to relay protocol-related information for visitors, dignitaries, and diplomatic personalities meeting the VP/DG.
• Coordinate with other units of the Complex/Directorate to prepare draft mission programs and engagement plans for the VP/DG.
• Assist in monitoring the budget of the VP/DG office and support the front office team in its management.
• Assist the Front Office in organizing Complex/Directorate retreats and town halls.
• Support focal points in the VP/DG office to implement the knowledge management architecture in coordination with relevant units.
• Contribute to improving the executive information and follow-up system of the VP/DG Office by staying abreast of best practices.
• Support the development and implementation of the training plan for the Complex/Directorate.

Qualifications and Requirements

• A Bachelor's Degree in Business Administration, Economics, Finance, or any related field.
• 5 years of relevant experience.
• Experience in the operations of multilateral development banks or other International Financial Institutions is preferred.
• Experience and exposure working with senior-level executives is preferred.
• English language proficiency is mandatory.

Required Skills

• Advanced MS Office skills.
• Proficiency with ERP systems such as SAP, JIRA, Business Intelligence, and Alfresco.
• Expertise in Management of Information Systems.
• Strong Database Management skills.
• A passion for excellence.
• Excellent problem-solving abilities.
• Effective work planning and control capabilities.

Additional Information

This is a Fixed Term position at Job Grade E2, working full-time. The role is based at the Islamic Development Bank (IsDB) Headquarters in Jeddah, Saudi Arabia. The closing date for applications is 18-Jun-2026.

Candidates are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The Islamic Development Bank (IsDB) does not charge any fees throughout the recruitment process and advises applicants to be wary of fraudulent publications or job offers made in its name.

About the Role

HR Support Recruitment is seeking an Area Supervisor on behalf of The Arabian Gates for Beverage Services Company, a leader in beverage services operating internationally recognized brands such as Starbucks, Costa Coffee, and Baskin Robbins. This role is essential for overseeing the operational performance and success of multiple branches within Jeddah, Saudi Arabia. The position requires a professional with a strong background in multi-branch operations management, adept at leading teams, monitoring performance, and ensuring exceptional customer experiences.

Key Responsibilities

• Supervise the overall performance of multiple branches and monitor daily operations to ensure efficiency and productivity.
• Drive the achievement of sales targets and Key Performance Indicators (KPIs) across all assigned branches.
• Lead, train, and motivate store teams to foster a high-performance culture and ensure excellent service delivery.
• Continuously monitor service quality and customer experience to uphold brand standards and enhance customer satisfaction.
• Conduct regular store visits to ensure strict compliance with operational standards, policies, and procedures.
• Coordinate effectively with different departments to provide necessary support and address operational needs promptly.

Qualifications and Requirements

• Possess 2 to 5 years of relevant experience in branch supervision or area management.
• Demonstrate prior experience within the food and beverage or retail sectors.
• Exhibit strong leadership capabilities and excellent organizational skills.
• Hold a valid Saudi driving license and preferably own a car.
• Be able to travel within the Jeddah region as required by the role.
• Possess excellent communication skills, enabling effective interaction with staff and stakeholders.

Required Skills

• Leadership and team motivation
• Branch supervision and area management
• Operational performance monitoring
• Sales target achievement
• Customer service quality assurance
• Organizational and planning abilities
• Effective communication
• Experience in the food & beverage sector
• Experience in the retail sector

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The Area Supervisor will be responsible for operations within Jeddah and Makkah. The role requires travel within the Jeddah region as needed.

About the Role

Stranger Soccer is seeking an entrepreneurial individual to serve as the License Owner/Operator for Jeddah, Makkah, Saudi Arabia. This role involves establishing and managing a local Stranger Soccer football experience platform, making casual football accessible through a mobile application. This is an opportunity to own and operate a venture with the support of a global brand, managing local operations, marketing, and team recruitment, while receiving guidance and resources from Stranger Soccer headquarters.

Key Responsibilities

The responsibilities for this role encompass the full scope of business ownership and operational management for Stranger Soccer in Jeddah. These include:

• Overseeing all operational aspects of the Stranger Soccer platform within Jeddah.
• Developing and executing local marketing strategies to drive user acquisition and engagement.
• Recruiting, training, and managing a local team to ensure high-quality game experiences.
• Managing the day-to-day business operations to ensure a seamless experience for players.
• Leveraging the Stranger Soccer technology platform to facilitate game bookings and player participation.
• Ensuring consistent, high-quality football experiences for all users.
• Acting as the primary point of contact and local representative for Stranger Soccer.
• Contributing to the growth and success of the Stranger Soccer brand in the Saudi Arabian market.

Qualifications and Requirements

Candidates should possess the following attributes and experience:

• A strong passion for football and a deep understanding of local football culture.
• Demonstrated leadership capabilities.
• Proven business experience, indicating a capacity for strategic planning and execution.
• An entrepreneurial mindset, with a drive to build and operate an independent venture.
• The ability to manage operations effectively.
• Proficiency in marketing strategies and implementation.
• Experience in team recruitment and management.
• A desire for ownership and a commitment to achieving tangible results.

Required Skills

• Leadership
• Business Acumen
• Entrepreneurial Mindset
• Operations Management
• Marketing Strategy and Execution
• Team Recruitment and Development

About Stranger Soccer

Stranger Soccer is a global platform that has facilitated over 100,000 games in more than 10 cities worldwide. This role offers a business opportunity for individuals looking to make an impact in their local community and the football landscape. For more information and to express interest, please visit ******************* and click "Bring Stranger Soccer to Your City".

• Lead and coach Customer Operations teams across Surgical and Vision Care.
• Oversee end‑to‑end processes including pre‑order, order/delivery, and returns.
• Collaborate closely with regional and local stakeholders to monitor service performance and KPIs.
• Drive continuous improvement, automation, and compliance initiatives for high service levels.
• Manage distributor relationships and customer satisfaction.

• University degree or equivalent business experience.
• 3–5 years of proven leadership experience, ideally in Customer Operations, OTI, or Supply Chain.
• Strong people management skills within a matrix organization.
• Experience driving change and leading cross‑functional projects.
• Fluency in English and local languages.
• Strong SAP (OTI modules) and financial cost analysis skills.

About the Role

Longines Watch Co. Francillon Ltd. is seeking a dynamic and experienced Boutique Manager to lead its prestigious boutique in Jeddah, Makkah, Saudi Arabia. This full-time role is pivotal in driving sales excellence, cultivating exceptional client experiences, and upholding the esteemed reputation and standards of the Longines brand. The Boutique Manager will be instrumental in achieving commercial objectives, fostering strong client relationships, leading and developing the boutique team, and ensuring seamless operational execution, all while embodying the heritage, elegance, and core values of Longines.

Key Responsibilities

• Achieve and exceed boutique sales targets, Key Performance Indicators (KPIs), and profitability objectives.
• Monitor and analyze sales performance, including conversion rates, Average Transaction Value (ATV), and Units Per Transaction (UPT).
• Analyze sales reports, market trends, and customer insights to identify and capitalize on growth opportunities.
• Develop and implement strategic action plans to maximize boutique performance and achieve all commercial objectives.
• Drive initiatives focused on client acquisition and customer retention to build a loyal customer base.
• Ensure the delivery of exceptional customer experiences across all client touchpoints within the boutique.
• Effectively communicate and promote Longines' rich heritage, exquisite craftsmanship, diverse collections, and brand values to clients.
• Develop and nurture strong, long-term relationships with VIP and loyal customers.
• Lead CRM and clienteling activities to enhance customer loyalty and engagement.
• Ensure prompt and effective follow-up on all customer inquiries and after-sales service requests.
• Support the planning and execution of boutique events and customer engagement activities.
• Lead, coach, motivate, and develop the boutique team to foster a high-performing environment.
• Conduct regular performance reviews, coaching sessions, and development discussions with team members.
• Monitor team productivity and individual sales performance, providing constructive feedback.
• Support recruitment, onboarding, and ongoing training initiatives for the boutique staff.
• Foster a culture of accountability, teamwork, and unwavering service excellence within the team.
• Contribute to succession planning and talent development strategies within the boutique.
• Oversee daily boutique operations, including inventory management, cash handling, and reporting.
• Ensure strict compliance with all company policies, security procedures, and brand standards.
• Monitor stock levels, manage replenishments, facilitate transfers, and maintain high inventory accuracy.
• Ensure appropriate scheduling and adequate staffing coverage during operating hours.
• Maintain boutique security, protect company assets, and implement operational controls.
• Ensure timely resolution of operational and maintenance issues within the boutique.
• Ensure the accurate execution of Longines' visual merchandising guidelines.
• Maintain the highest standards of boutique presentation, cleanliness, and professional appearance.
• Support product launches, marketing campaigns, and promotional activities within the boutique.
• Ensure all product displays consistently reflect brand standards and commercial priorities.
• Prepare and review comprehensive boutique performance reports.
• Analyze KPIs to identify areas for improvement and implement corrective actions.
• Provide regular business updates and insights to the Brand Manager.
• Support budgeting, forecasting, and sales planning activities for the boutique.
• Recommend initiatives to enhance operational efficiency and drive sales performance.

Qualifications and Requirements

• A Bachelor's Degree in Business, Management, Marketing, or a related field is preferred.
• A minimum of 8 years of retail experience with a proven track record of leadership success.
• Experience in luxury retail, specifically within the watches, jewelry, or premium retail sectors, is highly preferred.
• Strong leadership, communication, and people management skills are essential.
• Demonstrated strong commercial awareness and robust sales management capabilities.
• Proficiency in using retail systems and Microsoft Office applications.
• Fluency in English is required; proficiency in Arabic is preferred.

Required Skills

• Sales Management
• Client Relationship Management
• Team Leadership
• Coaching & Development
• Decision Making
• Accountability
• Performance Management
• Business Development
• Clienteling
• Commercial Awareness
• Retail Operations
• Inventory Management
• Compliance & Controls
• Business Reporting
• Problem Solving
• Microsoft Office Suite

Work Environment and Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience. The company is Longines Watch Co. Francillon Ltd.

About the Role

OMEGA SA is seeking a dynamic Assistant Store Manager to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to supporting the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards. The Assistant Store Manager will oversee daily boutique operations, foster team performance, ensure operational excellence, and act as the designated leader in the Boutique Manager's absence. This role is crucial for upholding OMEGA's prestigious brand image and delivering unparalleled luxury service.

Key Responsibilities

• Support the achievement and exceedance of boutique sales targets and Key Performance Indicators (KPIs).
• Monitor daily sales performance and assist in implementing action plans to drive results.
• Contribute to maximizing conversion rates, average transaction value (ATV), and units per transaction (UPT).
• Actively participate in sales activities and client engagement initiatives to foster strong customer relationships.
• Support the sales team in identifying opportunities to enhance boutique performance.
• Conduct daily sales briefings and follow up on team performance to ensure alignment with goals.
• Ensure exceptional luxury service standards are consistently delivered to all clients.
• Effectively communicate OMEGA's heritage, innovation, and brand storytelling during client interactions.
• Build and maintain strong relationships with key clients and VIP customers.
• Support Customer Relationship Management (CRM) activities and client development initiatives.
• Monitor follow-up activities and client engagement programs to ensure client satisfaction.
• Ensure after-sales follow-up is completed according to company standards.
• Support the daily supervision of boutique staff, ensuring adherence to brand standards and operational procedures.
• Act as the Boutique Manager's deputy in their absence, ensuring seamless operations.
• Assist in the onboarding, coaching, and development of Sales Associates to enhance their skills and performance.
• Monitor staff performance and provide constructive feedback to foster growth and accountability.
• Promote teamwork, accountability, and a positive working culture within the boutique.
• Support the execution of training initiatives and product knowledge development for the team.
• Support daily boutique operations and the implementation of operational controls.
• Oversee cash handling, stock management, and reporting activities with accuracy and integrity.
• Ensure strict compliance with OMEGA policies, procedures, and security standards.
• Monitor inventory accuracy, manage stock transfers, replenishments, and conduct stock counts.
• Coordinate with logistics and support functions to ensure operational efficiency.
• Support the execution of opening and closing procedures for the boutique.
• Support the implementation of OMEGA's visual merchandising guidelines to maintain brand aesthetics.
• Ensure boutique displays reflect current campaigns and brand standards effectively.
• Monitor boutique presentation, cleanliness, and overall luxury atmosphere.
• Support product launches, activations, and marketing initiatives within the boutique.
• Ensure consistent execution of brand image standards across all touchpoints.
• Act as a communication bridge between management and boutique staff, facilitating clear information flow.
• Participate in management meetings, briefings, and performance discussions.
• Provide recommendations to improve boutique performance and client experience.
• Support the execution of management action plans and operational initiatives.

Qualifications and Requirements

• A Bachelor's Degree in Business, Marketing, Management, or a related field is preferred.
• A minimum of 3 to 5 years of experience in luxury retail is required.
• A minimum of 1 year of experience in a supervisory or senior sales position is necessary.
• Experience within the watches, jewelry, luxury fashion, or premium retail sectors is highly preferred.
• Strong communication, coaching, and leadership skills are essential.
• A strong understanding of luxury service principles and clienteling techniques is required.
• Fluency in English is mandatory; proficiency in Arabic is preferred.

Required Skills

• Sales Performance
• Client Experience Management
• Team Supervision and Development
• Boutique Operations and Administration
• Visual Merchandising Execution
• Effective Communication
• Coaching and Mentoring
• Leadership and Motivation
• Clienteling and Relationship Building
• CRM Management
• Adherence to Luxury Retail Standards
• Inventory Awareness and Control
• Reporting and Data Analysis
• Compliance and Internal Controls

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role involves working within a luxury retail environment, supporting daily boutique operations and client engagement.

About the Role

Kid to Kid is seeking a dynamic and experienced Store Manager to lead its South Blvd, Al-Sa'diyah, Makkah Al-Mukarramah, Saudi Arabia location. As a buy-sell-trade store specializing in gently used children's clothing, shoes, toys, and equipment, Kid to Kid promotes sustainable fashion and environmental responsibility while helping families manage their budgets. You will be responsible for creating a high-end resale experience that is clean, organized, and easy to shop, driven by your leadership and team development.

This is a full-time position where you will oversee all aspects of store operations, from strategic planning to daily execution. You will be responsible for building and motivating a high-performing team, ensuring profitability, and maintaining the brand's commitment to exceptional customer service. Joining Kid to Kid, operated by Summit Recommerce Group (SRG), means becoming part of the largest multi-unit group within the Kid to Kid and Uptown Cheapskate systems, providing company infrastructure support while maintaining a close-knit, collaborative work environment.

Key Responsibilities

• Lead with a positive attitude and drive to achieve daily goals.
• Manage and develop a team of over 10 employees and hold them accountable.
• Take ownership of all store performance metrics, including sales, payroll, and schedules.
• Analyze sales and purchase reports to identify opportunities and implement strategies for results.
• Set a high standard for urgency, energy, and professionalism within the store.
• Recruit, train, and mentor team members, providing continuous, real-time feedback.
• Maintain exceptional standards for visual merchandising, store cleanliness, and organization.
• Oversee buying operations, including inventory evaluation and pricing.
• Ensure an exceptional customer experience and foster a strong service-focused culture.
• Actively participate in daily operations alongside the team, demonstrating hands-on leadership.

Qualifications and Requirements

• Minimum of 5-10 years of relevant experience required.
• Previous retail experience is essential.
• Previous leadership experience is strongly preferred.
• Must be organized, dependable, and possess excellent communication skills.
• Demonstrate a positive, solutions-oriented mindset.

Required Skills

• Leadership
• Teamwork
• Communication
• Organization
• Dependability
• Problem-solving
• Retail Operations

Additional Information

Job Type: Full-time.

Location: Al-Sa'diyah, Makkah Al-Mukarramah, Saudi Arabia.

Potential benefits include: potential for a significant annual bonus based on sales growth (averaging over $10,000), a 30% employee discount, eligibility for a group health plan, a 401(k) plan with company match, 10 paid days off, and a clear path for career advancement within a growing organization.

About the Role

Bupa Arabia is seeking a Manager - PR Projects to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is responsible for overseeing and ensuring the successful execution of Public Relations projects from initiation to completion. The role involves managing project documentation, aligning stakeholders, and ensuring the timely delivery of project outcomes and key deliverables.

The ideal candidate will proactively manage cross-functional initiatives, assess project impacts, and align PR projects with the overall PR strategy. This includes developing tracking mechanisms and reporting progress to meet project objectives within established timelines.

Key Responsibilities

• Manage PR projects to ensure the timely delivery of outcomes and key deliverables.
• Create and maintain comprehensive project documentation, including initiation documents, risk assessments, and schedules.
• Assess cross-functional and internal alignment with various stakeholders and provider relation leadership.
• Define clear deliverables, timelines, and outcomes for projects during the initiation phase.
• Manage all provider relation processes, ensuring thorough documentation.
• Assess risks associated with provider relation processes.
• Develop Standard Operating Procedures (SOPs) for all provider relation processes and ensure their approval by relevant stakeholders, including corporate governance.
• Support and lead projects cross-functionally and internally within provider relations.
• Plan and analyze the impact of projects on providers.
• Link projects cross-functionally to the overall PR strategy.
• Develop proper tracking and measurement systems for project progress, such as scorecards and dashboards.
• Consistently report on project progress to ensure deliverables and timelines are met.
• Assure the validation of savings projects related to spectrum.
• Track, report, and document spectrum savings.

Qualifications and Experience

• A minimum of 2 to 5 years of experience in project management.
• Proven experience in managing projects and ensuring their successful completion.
• Demonstrated ability to assess cross-functional and internal alignment with stakeholders.
• Experience in developing and documenting Standard Operating Procedures (SOPs).
• Proficiency in planning and analyzing project impacts.
• Experience in developing project progress tracking mechanisms and reporting.
• Ability to manage and document savings related to projects.

Required Skills and Education

• Strong project management skills.
• Effective management skills.
• Candidates should hold a degree in Engineering, Administration, or Business.
• A PMP certification is considered an advantage.

Work Location and Type

This is a full-time position based in Jeddah, Makkah, Saudi Arabia.

• Prepare and present high-quality staff food within company guidelines.
• Maintain cleanliness of work areas to prevent cross-contamination.
• Ensure all mis-en-place is ready for menus.
• Communicate effectively with other departments to maintain good working relationships.
• Report maintenance, hygiene, and hazard issues promptly.
• Comply with security and safety regulations, as well as food safety legislation.
• Be environmentally aware in all food service operations.

• NVQ Level 1 or equivalent.
• Positive attitude and good communication skills.
• Able to work under pressure, both independently and in teams.

• NVQ Level 2 or similar qualifications.
• Previous kitchen experience in a similar role.
• Intermediate Basic Food Hygiene certification.

• Lead daily restaurant operations to meet Rosewood, Forbes, and LQA standards.
• Maintain a strong presence during service to enhance guest engagement and manage seating flow.
• Ensure service delivery aligns with our contemporary Asian sharing style and maintains a luxurious atmosphere.
• Collaborate closely with Culinary and Beverage teams on presentation and service continuity.
• Manage reservations, guest preferences, and special requests effectively.
• Conduct pre-service briefings to ensure operational readiness.
• Handle guest feedback with professionalism and discretion to enhance customer satisfaction.
• Drive upselling and awareness of revenue while ensuring guest comfort.
• Train associates on service standards and menu knowledge to uphold high quality.
• Maintain cleanliness and presentation standards consistently.

• 3 to 5 years of experience in Food and Beverage, particularly in restaurant management within luxury environments.
• Prior experience in contemporary Asian or Japanese cuisine is highly preferred.
• Strong knowledge of sharing-style service and premium dining concepts.
• Familiarity with Asian cocktails and food pairings is an advantage.
• Able to manage high-energy operations while ensuring operational discipline and refinement.
• Exceptional leadership and coaching abilities with a focus on guest engagement.
• Commercially aware with an understanding of revenue management and cost control.
• Experience with pre-opening or destination resorts is highly regarded.

• Lead daily operations: Manage outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures.
• Deliver exceptional guest experiences: Monitor service and product quality, assess guest satisfaction, address issues, and identify opportunities to continuously improve the dining experience.
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team.
• Drive revenue growth: Implement innovative marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability.
• Recruit and onboard talent: Lead hiring efforts, conduct interviews, and train new team members to maintain high service standards and operational excellence.
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing.

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About the Role

Marriott International is seeking a Manager for Security & Safety to join its team in Makkah, Saudi Arabia. This full-time management position is responsible for ensuring the protection of property assets, employees, and guests. The role involves maintaining required logs, certifications, and documents, training staff in emergency procedures, and implementing accident and fire prevention strategies to meet guest and employee satisfaction and operational budget objectives.

As part of the JW Marriott brand, this position contributes to delivering thoughtful service within a luxury portfolio that prioritizes associate well-being, community, and personal growth.

Key Responsibilities

• Manage the daily operations of the Security & Safety department to safeguard property assets, employees, and guests.
• Maintain accurate logs, certifications, and documentation as required by law and Standard Operating Procedures.
• Train staff on emergency procedures and implement accident and fire prevention protocols.
• Support the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conduct hazard and risk assessments, including OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop and implement detailed shutdown procedures for securing property areas.
• Ensure compliance with all applicable laws and safety regulations.
• Enforce proper key control guidelines for loss prevention.
• Develop and maintain a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspections of recording systems into regular patrols of interior and exterior property areas.
• Follow the Duty of Care process to protect guests and employees.
• Address and follow up on unusual activities that could impact guest or employee well-being.
• Handle guest and employee complaints, disputes, grievances, and conflicts, and negotiate resolutions.
• Implement action plans to monitor and control identified risks.
• Oversee loss prevention operations, including patrols, emergency response, investigations, and shipping/receiving processes, recommending improvements.
• Guide the efforts of the Accident Prevention Committee.
• Administer the first aid program for guests and employees.
• Oversee the claims process and monitor General Liability and Worker's Compensation cases to protect company assets.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Promote teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
• Foster mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other care to coworkers, customers, or patients as needed.
• Serve as a role model for appropriate professional behaviors.
• Utilize interpersonal and communication skills to lead, influence, and encourage others, advocating for sound financial/business decisions with honesty and integrity.
• Meet quality standards and customer expectations daily.
• Identify educational needs and develop/deliver training programs.
• Inspect and critique the performance of the loss prevention department to maintain professionalism and customer service.
• Provide services that exceed customer expectations to ensure satisfaction and retention.
• Analyze information and evaluate results to solve problems effectively.
• Develop and maintain liaison relationships with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and coworkers via telephone, written form, email, or in person.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in security, loss prevention, or a related professional area.
• OR a 2-year degree from an accredited university in Criminal Justice or a related major; 2 years of experience in security, loss prevention, or a related professional area.

Required Skills

• Security Management
• Loss Prevention Strategies
• Emergency Procedures and Response
• Accident Prevention
• Fire Prevention Programs
• Risk Assessment and Management
• OSHA/SAFETY Audits
• Incident Tracking and Reporting
• Hazard Abatement
• Knowledge of Safety Regulations
• Key Control Procedures
• CCTV System Operation and Monitoring
• Alarm Systems Management
• Property Patrols and Inspections
• Duty of Care Principles
• Complaint Handling and Resolution
• Dispute Resolution
• Conflict Resolution
• Negotiation Skills
• Investigations (Initial & Follow-up)
• Shipping and Receiving Procedures
• Electronic Key Systems Management
• Accident Prevention Committee Oversight
• First Aid Administration
• Claims Process Management
• Understanding of General Liability and Worker's Compensation
• Safety Procedures Communication
• Teamwork and Collaboration
• Assertive Hospitality
• Interpersonal and Communication Skills
• Leadership and Influence
• Problem-Solving Abilities
• Customer Service Excellence
• Training Development and Delivery
• Performance Critique and Improvement
• Liaison with Local Law Enforcement
• Liaison with Emergency Services

Work Location and Type

This is a full-time management position located in Umm Al Qura, Makkah, Saudi Arabia, 21955.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and have access to opportunity.

About the Role

Panda Retail Company, a member of the Savola Group, is seeking a Regional Training Manager to lead the 'Store of Learning' initiative for the West region. This role is responsible for the successful delivery and facilitation of Panda Academy programs, ensuring high-quality learning experiences and aligning training with business capability development priorities. The position aims to foster a culture of continuous learning and operational excellence across stores and facilities.

Key Responsibilities

• Lead and facilitate a range of training programs, including leadership, technical, operational, and business-focused sessions, within the Panda Academy framework.
• Ensure effective delivery of learning solutions through classroom sessions, virtual learning, blended approaches, and on-the-job training.
• Contribute to the creation of engaging and learner-centered training experiences.
• Manage the academy's training schedules, deployment plans, calendars, and associated delivery activities.
• Coordinate the implementation of training initiatives across stores, regions, distribution centers, and corporate functions.
• Oversee the operational management of all academy programs and learning initiatives.
• Manage and support Learning Facilitators and coordinate the participation of Subject Matter Expert (SME) Trainers.
• Provide coaching and guidance to facilitators and SMEs on facilitation standards and learner engagement techniques.
• Support Train-the-Trainer initiatives and participate in facilitator capability development activities.
• Monitor learner engagement, attendance, participation rates, and the overall effectiveness of training programs.
• Gather learner feedback and implement continuous improvement initiatives.
• Ensure academy facilitation standards and learning quality measures are consistently met.
• Collaborate with business leaders to understand and support critical capability development priorities.
• Liaise with Learning Design teams to ensure learning solutions align with operational needs and strategic business requirements.
• Support the implementation of business-driven capability initiatives.
• Assist in generating academy reports, tracking training performance metrics, and measuring learning impact.
• Identify opportunities to enhance delivery effectiveness, improve learner experience, and optimize operational efficiency.
• Contribute to the enhancement of academy processes, learning standards, and facilitation practices.

Qualifications and Requirements

• A Bachelor's degree in Human Resources, Business Administration, Education, or Learning & Development is required.
• A minimum of 5 years of progressive experience in Learning & Development, training operations, facilitation, or capability development.
• Experience within the retail, FMCG, hospitality, or service industries is highly preferred.
• Experience managing training delivery across multiple geographical locations is considered an advantage.
• Previous experience facilitating leadership or operational programs is preferred.

Required Skills

• Proficiency in Training Facilitation and Learning Delivery Management.
• Strong Coaching & Feedback capabilities.
• Excellent Communication & Presentation Skills.
• Demonstrated Learning Agility and a commitment to Continuous Improvement.
• Effective Collaboration and strong Operational Awareness.
• Proficiency in Microsoft Office Suite.
• Familiarity with Digital Learning Platforms and Virtual Learning Tools.
• Strong English Communication Skills.

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role will involve travel to various locations within the Jeddah and Makkah regions.

Additional Information

Training or facilitation certifications are preferred. Digital learning or instructional delivery certifications are considered an advantage.

• Deliver professional, friendly, and engaging service.
• Lead the restaurant team and ensure service standards.
• Manage guest concerns promptly and professionally.
• Assist in recruitment, training, and development.
• Balance operational needs with colleague requirements.
• Conduct departmental meetings regularly.
• Enhance revenues through effective strategies and promotions.
• Maintain complete knowledge of all menus and operations.
• Manage budgets, costs, and profitability targets.
• Ensure compliance with hygiene and service standards.
• Promote guest satisfaction and service improvements.
• Perform other duties as required.

• Minimum 4 years of experience in F&B management in a luxury hotel.
• Strong interpersonal, leadership, and problem-solving skills.
• Excellent organization and planning abilities.
• Goal-oriented with a focus on results.
• International experience is an asset.
• Energetic, enthusiastic and a charismatic team player.

• Develop and implement logistics and supply chain strategies aligned with commercial goals.
• Manage all logistics operations including warehousing, inventory management, transportation, and distribution.
• Lead and mentor the logistics team, fostering a high-performance culture.
• Oversee budgets and identify opportunities for profitability and efficiency.
• Build and maintain relationships with suppliers and carriers.
• Analyze performance metrics to identify bottlenecks and implement improvements.
• Ensure compliance with local and international trade laws and safety standards.
• Collaborate with senior management to ensure cohesive operational workflows.

• Proven success in a senior leadership role in logistics or supply chain management.
• Bachelor's degree in Supply Chain Management, Business Administration, or Logistics.
• Comprehensive knowledge of supply chain principles.
• Strong financial acumen with experience in budgeting and cost control.
• Exceptional leadership and communication skills.
• Experience in the Saudi Arabian market is preferred.

About the Role

Chalhoub Group, a leading partner for luxury across the Middle East with over 65 years of experience, is seeking a dynamic Store Manager for the Kilian brand. This role is based in Jeddah, Makkah, Saudi Arabia. As a Store Manager, you will be instrumental in driving store business, cultivating a base of loyal VIP customers, and leading your team to uphold the brand's values and operational excellence. This position is pivotal in Chalhoub's transition to a hybrid retailer, leveraging technology and data to enhance customer experiences.

You will be responsible for inspiring your team, achieving sales targets, and ensuring seamless integration of online and offline retail strategies. This is an opportunity to contribute to a world-class team focused on innovation and service excellence in the luxury beauty sector.

Key Responsibilities

• Lead by example, embodying and communicating the brand's values and philosophy through all interactions with customers and team members.
• Define, execute, and monitor the store's action plan to achieve sales targets and Key Performance Indicators (KPIs).
• Manage the customer database to build strong relationships and identify future selling opportunities.
• Stay informed about the latest trends, products, and competitor activities, sharing feedback with relevant back-office teams.
• Embrace a hybrid retail approach by leveraging all online and offline points of sale.
• Provide clear vision and direction to the team regarding business objectives and store strategies.
• Identify, recruit, develop, and retain strong talent within the team.
• Foster a positive work environment built on trust, respect, and fairness, acting as the voice of employees by relaying feedback, challenges, and concerns to leadership and HR.
• Coach team members, promoting a growth mindset by utilizing the Group's learning tools and platforms, and consistently monitoring development plans and professional growth.
• Ensure performance improvement plans are transparently discussed and documented.
• Develop an omnichannel mindset within the team, promoting various customer experience touchpoints (physical and digital), clienteling techniques with a focus on VIPs, and leveraging customer data to proactively meet needs.
• Drive the brand's e-commerce business, including various activities and activations.
• Recruit new clients and convert them into loyal VIP customers by delivering an excellent experience and engaging in continuous networking.
• Ensure adherence to all sales and operational policies and procedures within the store.
• Process and prepare e-commerce orders within set Service Level Agreements (SLAs) for time and quality, ensuring no pending fulfillment actions in the store.
• Utilize available technology tools (*, Clienteling app, OMS, Business WhatsApp) to enhance customer experience both in-store and remotely, ensuring the team is proficient or trained on these tools.
• Maintain operating standards, including stock replenishment and display organization according to the brand's Visual Merchandising (VM) guidelines.
• Ensure compliance with all legal, safety, security, retail store operations, and HR guidelines, collaborating with relevant teams for continuous improvement and escalating issues promptly.
• Ensure healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

Qualifications and Requirements

• A minimum of 3 years of experience as a Store Manager or Supervisor within the luxury brand sector.
• Fluency in both Arabic and English is essential.

Required Skills

• Sales Target Achievement and KPI Management
• Customer Relationship Management and Clienteling
• Product Knowledge
• Team Leadership, Talent Recruitment, and Talent Development
• Employee Feedback Management and Coaching
• Promoting a Growth Mindset and Performance Improvement Plans
• Omnichannel Customer Experience Strategy
• E-commerce Operations and Order Processing
• Adherence to Sales and Operational Policies
• Understanding of Service Level Agreements (SLAs)
• Proficiency with Clienteling Apps, OMS, and Business WhatsApp
• Stock Replenishment and Visual Merchandising (VM)
• Compliance with Legal, Safety, and Security Guidelines
• Retail Store Operations and HR Guidelines
• Traffic Data Analysis

Work Environment and Location

This is a full-time position for a Store Manager at the Kilian boutique in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of relevant experience. Chalhoub Group is committed to inclusion and diversity, welcoming all applicants to apply and be part of their exciting future, ensuring equal opportunity without regard to gender, age, race, religion, national origin, or disability status.

• Lead and manage floor service during assigned shifts, ensuring guest expectations are met or exceeded.
• Monitor table status and service timing in coordination with kitchen and bar teams.
• Conduct pre-shift meetings to align the team on updates and service priorities.
• Greet guests warmly and ensure satisfaction during their experience.
• Manage guest complaints with discretion and empathy.
• Supervise staff during service to maintain high quality standards.
• Identify training needs and support team development initiatives.

• 3+ years experience in a luxury hotel or upscale dining environment.
• Forbes 5 Star hotel experience is a significant advantage.
• Strong understanding of restaurant operations and service standards.
• Exceptional guest interaction and service recovery skills.