It support technician Jobs in Saudi Arabia

• End User Support: Provide technical support for various AOS equipment and airport operation systems. Troubleshoot issues and ensure timely resolution.
• Preventive Maintenance: Conduct daily inspections and maintenance on IT systems, ensuring optimal performance.
• Documentation: Maintain detailed records of IT procedures and ensure compliance with regulations.
• Training: Offer training to airport staff on IT systems and applications.

• Provide technical support and troubleshooting for all IT systems.
• Manage and maintain POS (Cashier Systems).
• Support and configure Odoo ERP System.
• Oversee and maintain CCTV & security camera systems.
• Provide technical support for company websites.
• Handle general IT support tasks, including hardware, software, and network issues.

• Minimum 3 years of proven experience in IT support roles.
• Strong knowledge of POS systems, Odoo ERP, CCTV, and website support.
• Ability to manage multiple technical systems efficiently.
• Based in Medina and available for immediate joining.
• Full-time availability and strong commitment to the role.

• Installation and maintenance of hardware, servers, and software within information systems.
• Provide technical support to users and troubleshoot technical issues.
• Monitor system performance to ensure integrity and efficiency.
• Update systems and software to ensure security and performance.
• Conduct regular inspections on equipment to identify potential issues.
• Train employees on new technologies and systems.
• Collaborate with diverse teams to optimize technical processes.
• Develop detailed technical documentation for enhanced understanding and use.
• Manage IT projects to ensure timely delivery.
• Stay updated with the latest trends and technologies in the IT field.
• Familiarity with Enterprise Resource Planning (SAP) systems.

• Advanced knowledge of operating systems such as Windows and Linux.
• Skills in programming languages such as Python or Java.
• In-depth understanding of computer networks and protocols.
• Ability to use project management tools like Trello or Asana.
• Data analysis skills with tools like Excel.
• Understanding of cybersecurity concepts.
• Strong written and verbal communication skills.
• Able to work effectively in a fast-paced environment.

• Diagnose, resolve, and document hardware and software issues efficiently.
• Maintain high service levels and ensure system backups and recovery are performed on time.
• Analyze, diagnose, and resolve complex computer problems on-site.
• Assist in server installations and troubleshoot server-related issues.
• Provide support for client installations and assist in network connectivity troubleshooting.
• Install and configure personal computer software packages and upgrades.

• Minimum 5 years of working experience, with at least 3 years relevant to this field.
• Experience in the GCC region is a plus.
• Diploma in IT.
• Knowledge of ERP systems, preferably SAP, is essential.

• Work with UTP and fiber cables (CAT5, CAT5e, CAT6, fiber MM, fiber SM).
• Bunch, terminate, and test UTP cables.
• Install trunks, ducts, flex pipes, and EMT pipes.
• Utilize equipment such as Fluke testers, Fusion splicers, and OTDRs.
• Perform fiber optic testing and troubleshooting.
• Understand technical aspects of loss and attenuation in fiber optic systems.

• Basic computer skills, especially in Excel and web navigation.
• Understanding of basic electricity principles related to telecommunications.
• Experience with electric power measurement instruments.
• Proficient with hand and electric power tools.
• Installation and management of equipment like switches, routers, and cameras.

• Flexibility to work various schedules including on-call, overnight, and weekend duties.
• Ability to work as part of a team.
• Physical capability to lift and move 50 Kg.
• Valid Saudi driver's license is required.
• Fair proficiency in English is important.

• Install and configure system hardware and software.
• Provide technical support to all end-users within the organization.
• Monitor, update, and resolve tech requests.
• Perform routine maintenance of all computer systems and related tech equipment.
• Recommend computer products and applications to improve productivity.
• Educate users on procedures for resolving or preventing tech problems.
• Prepare and present reports to management on IT support operations.
• Coordinate and collaborate with the IT Team.
• Manage inventory.
• Document all IT processes and procedures.
• Perform additional related duties as assigned.

• Diploma or Bachelor’s degree in IT.
• Knowledge and experience with general information technology.

• Excellent writing and communication skills.
• Good interpersonal skills for collaboration with faculty and administration.
• Strong organizational skills and independent working habits.
• A positive and cooperative attitude, along with creativity and resourcefulness.

The purpose of the job:

Providing technical support to users and customers internally or externally by solving technical problems related to systems, software, and hardware, and ensuring continuity of work smoothly and efficiently.

Tasks and Responsibilities:

• Receiving technical support requests from employees or customers via phone, email, or ticketing system.

• Diagnosing technical problems and providing appropriate solutions in a timely manner.

• Installing and updating software and operating systems as needed.

• Maintaining technical devices and equipment (computer, printers, internet... etc).

• Setting up new user accounts and configuring their permissions.

• Documenting problems and solutions provided to ensure easy reference in the future.

• Escalating complex problems to the specialized team or technical management when necessary.

• Providing on-site or remote support based on work requirements.

• Training new users on how to use the approved systems or software.

• Monitoring system performance and reporting any malfunction or necessary updates.

Qualifications and Experience:

• A diploma or bachelor's degree in Computer Science, Information Technology or a related field.

• Experience of no less than

  Familiarity with operating systems (Windows / macOS / Linux) and networks.

• Ability to work under pressure and solve problems efficiently.

• Excellent communication skills and ability to interact with different levels.