Job Title: Customer Service SpecialistWe at the Arts Medical Clinics are looking for an excellent Customer Service Specialist to join our team. Your main responsibilities will be:
- Setting and defining performance and quality indicators in customer service.
- Updating customer service procedures and manuals.
- Developing programs to maximize the quality and professionalism of customer service systems.
- Analyzing data and identifying strengths and weaknesses in the services provided.
- Preparing documents and reports related to customer service.
Required Qualifications:You must have a bachelor's degree in one of the following fields:
- Advertising and Marketing Communication
- Public Relations
- Customer Services
- Executive Secretarial
Certifications such as the following are preferred:
- Microsoft Certified System Engineer (MCSE 2003)
- CCNA Cisco Certified Network Associate
- Human Resources Training Certificate
Skills:- Advanced experience in customer service
- Investigation skills
- Quality assurance
- Report writing and monitoring
- Customer experience management
Benefits:The job will be full-time with a six-hour workday. The salary ranges between 4000 to 5000 Saudi Riyals.