Guest Services Associate Jobs in Saudi Arabia

About the Role

Hyatt Place AlUla is preparing for its opening and is seeking a guest-focused Order Taker to join its In-Room Dining Service team. This position is integral to the successful launch of Hyatt Place AlUla, a significant new property for Hyatt in the region, featuring 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center designed to accommodate both leisure and business travelers.

As an Order Taker for In-Room Dining Service, you will play a key role in ensuring a seamless and exceptional in-room dining experience for guests. Your primary responsibility will be to accurately and efficiently handle all guest room dining orders, maintaining effective communication and upholding high service standards.

Key Responsibilities

• Receive and process in-room dining orders accurately via telephone and other approved communication channels.
• Provide guests with detailed information regarding menu items, current promotions, and available dining options.
• Enter orders into the point-of-sale system with precision, ensuring all guest requests are properly documented.
• Coordinate effectively with the kitchen and service teams to guarantee the timely preparation and delivery of all orders.
• Monitor the status of orders and conduct follow-ups to ensure adherence to service standards and delivery timelines.
• Professionally and efficiently handle guest inquiries, special requests, and specific dietary requirements.
• Maintain accurate records of all orders, transactions, and guest preferences.
• Assist in resolving guest concerns and escalate issues to the appropriate personnel when necessary.
• Ensure strict compliance with hotel service standards, operational procedures, and hygiene requirements.
• Support the pre-opening preparations for in-room dining and contribute to operational readiness.

Qualifications and Requirements

• Previous experience in food and beverage service, in-room dining, call center operations, or general hospitality operations is preferred.
• Strong customer service orientation and excellent telephone communication skills.
• Good knowledge of food and beverage operations and established service standards.
• Ability to multitask effectively and manage multiple orders simultaneously in a fast-paced environment.
• High attention to detail and a commitment to accuracy in all tasks.
• Good organizational and coordination skills.
• A positive attitude and a professional demeanor at all times.
• Excellent English communication skills.

Required Skills

• Customer Service
• Telephone Communication
• Food and Beverage Operations
• Multitasking
• Attention to Detail
• Organizational Skills
• Coordination Skills
• English Communication

Work Environment and Details

This full-time position is based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience, making it suitable for individuals starting their careers in hospitality.

About the Sales Associate Role

H. M. Al Rugaib & Sons Trading Co. is seeking a motivated and customer-focused Sales Associate to join its dynamic sales team in Buraydah, Al Qasim, Saudi Arabia. This full-time position involves selling the company’s products and services, assisting customers with their inquiries, and ensuring a smooth and satisfying customer experience. The primary objective is to drive sales while delivering excellent customer service, acting as a key point of contact for customers by providing product knowledge, addressing concerns, and contributing to the achievement of sales targets.

Key Responsibilities

• Greet customers warmly and understand their needs.
• Present, promote, and sell products and services effectively.
• Provide accurate product information and handle customer questions.
• Guide customers through the purchasing process to close sales.
• Address and resolve customer complaints in a professional manner.
• Meet or exceed monthly sales targets.
• Maintain the visual appearance of the store according to company standards.
• Contribute ideas and strategies to improve sales and customer experience.

Qualifications and Requirements

• Applicants must hold at least a diploma degree.
• Previous experience in retail or sales is preferred.
• Excellent communication and interpersonal skills (Arabic & English).
• Strong customer service orientation and problem-solving skills.
• Ability to remain calm and courteous under pressure.
• Presentable and professional appearance.
• Basic knowledge of sales principles and customer behaviour.
• Punctual, organized, and reliable.
• Experience Required: 2-5 years.

Required Skills

• Sales
• Customer Service
• Communication
• Interpersonal Skills
• Customer Service Orientation
• Problem-Solving
• Sales Principles
• Customer Behaviour

Work Location and Type

This is a full-time position based in Buraydah, Al Qasim, Saudi Arabia.

We are looking for a qualified and friendly receptionist to provide a positive experience for our visitors. Your role will be essential in guiding visitors and providing them with the necessary assistance. Your primary responsibilities will include: * Welcoming visitors and providing information about facilities and services. * Managing visitor traffic and organizing appointments when needed. * Handling inquiries and providing support effectively and professionally.

About the Role

Lejamm Sports Company, the largest operator of health clubs in the Middle East, announces its need to fill the position of Receptionist within the Operations and Club Management team. This role plays a pivotal role in ensuring an excellent customer experience and smooth daily operations within the health clubs. The company is committed to promoting health and wellness in the region and offers a dynamic and supportive work environment for growth, with opportunities for professional development and competitive benefits, and encourages innovation, teamwork, and excellence.

Key Tasks and Responsibilities

As a Receptionist, you will be the first point of contact for members and visitors, and you will work to provide a professional and welcoming reception experience. Your responsibilities include managing incoming and outgoing communications, including phone calls, emails, and general inquiries. You will contribute to member check-in and check-out processes, ensuring accurate record-keeping. You will also provide information about club services, facilities, and membership options, as well as perform basic administrative tasks to support the club's operational processes. The role requires contributing to maintaining a clean, organized, and attractive reception area, and supporting the club management team in operational tasks as needed, while ensuring a high level of customer service and member satisfaction.

Qualifications and Requirements

This role requires 0 to 1 years of experience. The candidate must have the ability to work effectively within a team environment.

Required Skills

• Strong customer service and interpersonal skills.
• Excellent communication skills, verbal and written.
• Organizational and time management skills.
• Basic administrative proficiency and computer literacy.
• Proactive and helpful attitude.

Work Environment and Additional Details

This is a full-time position located in Dammam, Eastern Province, Kingdom of Saudi Arabia. The Job ID is 6775. The advertisement was posted on 2026/10/06, with a deadline for application on 2026/06/14.

Join Our Team as a Secretary!
Saudi Services For Electro Mechanic Works Co. SSEM is seeking a detail-oriented and organized Secretary to manage vital administrative tasks within our company. Established in 1976, we have made significant contributions to construction projects across Saudi Arabia, ensuring adherence to the highest standards.

Key Responsibilities:

• Manage schedules, appointments, and meetings.
• Prepare and maintain correspondence, reports, and documents.
• Handle incoming calls, emails, and other communications.
• Organize and maintain physical and electronic filing systems.
• Record meeting minutes and follow up on action items.
• Coordinate with departments and external parties as needed.
• Maintain confidentiality of company information.
• Perform other administrative duties assigned by management.

What We Offer:
A dynamic work environment in a reputable company that values commitment and quality. Join us to contribute to our projects that are shaping the infrastructure of Saudi Arabia.

About the Role

IKEA Alsulaiman is seeking a dedicated Exchange and Returns Co-Worker to join our team in Dhahran, Eastern Saudi Arabia. This full-time position offers an opportunity to contribute to our vision of creating a better everyday life for the many people by ensuring a seamless and positive experience for our customers when handling exchanges and returns. If you value simplicity, cost-consciousness, a humble attitude, and willpower, this role might be a suitable fit for you.

As an Exchange and Returns Co-Worker, you will be the frontline for customer interactions regarding product returns and exchanges. You will play a crucial role in maintaining customer satisfaction by efficiently and accurately processing transactions, resolving complaints, and providing essential product information. This role is ideal for individuals with 0-1 years of experience looking to grow within a dynamic retail environment.

Key Responsibilities

• Handle all Exchange & Refund customer transactions accurately and efficiently, while upholding high standards of customer service.
• Manage customer complaints and claims in a friendly and efficient manner, aiming to create a positive experience that encourages repeat business.
• Ensure the Exchange & Returns Desk is consistently equipped with necessary documents and tools to serve customers throughout the day.
• Acquire knowledge on IKEA product assembly to assist customers experiencing difficulties and facilitate the exchange of component parts when required.
• Adhere to strict Cash Handling Procedures to ensure accuracy during all transactions.
• Utilize information from the Exchange & Refund System to identify, act upon, or report product faults and sales-related issues to management.
• Contribute to the Exchanges and Returns action plan and take ownership of allocated deliverables.
• Collaborate with Department Leaders/Managers to identify and implement solutions that address the root causes of customer returns.
• Prepare daily, weekly, and monthly reports of transactions at the Exchange & Refund Desk for reconciliation purposes.
• Clearly and informatively communicate the IKEA Refund Policy to customers, explaining all related details.

Qualifications and Requirements

• Customer service experience working in a fast-paced environment.
• Good communication skills.
• Proficiency in computer skills.
• Fluency in English is essential.
• Demonstrated knowledge, confidence, and a strong desire to resolve customer complaints.
• Ability to be assertive and remain calm and controlled when dealing with emotional customers during stressful situations.
• Patience and experience in managing conflict to achieve mutually beneficial outcomes.

Required Skills

• Customer Service
• Communication
• Computer Skills
• Complaint Resolution
• Conflict Management

Work Environment and Details

This is a full-time position based in Dhahran, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience, making it suitable for individuals looking to start or develop their career in customer-facing roles within a retail setting.

About the Role

Silah Tamkeen is seeking a dedicated Recreation Attendant to join their team in Dhahran, Eastern Province, Saudi Arabia. This full-time position is integral to managing the daily operations of the facility's recreational activities, ensuring a positive and safe experience for all members and visitors. The Recreation Attendant serves as a primary point of contact, responsible for providing exceptional service, managing inquiries, and contributing to the smooth functioning of the recreation center.

Key Responsibilities

• Adhere strictly to all company policies and procedures to ensure operational efficiency and safety.
• Deliver exceptional customer service to all members, non-members, and users of the facility.
• Assist with new member enrollment and address inquiries from current members.
• Greet members and users of the gym and recreation facilities upon arrival at reception.
• Verify memberships and efficiently check in members.
• Register prospective members and guide them to the appropriate personnel.
• Provide information regarding class availability and handle cancellation inquiries.
• Ensure the safety and security of all visitors, members, and staff at all times.
• Serve customers, process payments for activities, and accurately account for all transactions at the end of each shift.
• Welcome members and visitors, providing accurate information about offered programs and activities.
• Create a positive first impression of the gym and recreation facility through a welcoming demeanor and tidy appearance.
• Handle telephone inquiries professionally and record messages accurately.
• Maintain a clean and tidy environment at the reception and surrounding areas.
• Record and maintain clear and accurate records of all queries, complaints, lost property, and repair requests, ensuring information is delegated to and resolved by the relevant department.
• Undertake other duties of a similar professional nature as requested by management.
• Assist in all projects as delegated by management.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of 3 years of experience in a similar environment is essential.
• Possession of an internationally recognized Lifeguard Qualification (RLSS/STA desirable).
• Hold an internationally recognized First Aid Certification, including CPR/AED training.
• Must have a Safeguard certification.

Required Skills

• Exceptional interpersonal and communication skills.
• Strong customer service abilities.
• Proficiency in enforcing safety policies.
• Excellent spoken and written English language proficiency.

Work Environment and Details

This is a full-time position located in Dhahran, Eastern Province, Saudi Arabia. The role involves direct interaction with members and visitors within the recreation facility, requiring a professional and customer-focused approach at all times. Experience required for this role is between 2-5 years.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

First: Job Objective

Manage order and payment operations efficiently and accurately, ensuring a smooth and fast ordering experience for restaurant customers, in line with the service and quality standards adopted by the company.

Second: Tasks and Responsibilities

1. Receive customer orders inside the restaurant or through takeout.
2. Enter orders accurately through the point of sale system.
3. Collect cash and electronic payments and deliver the invoice.
4. Ensure the order's accuracy before delivering it to the customer.
5. Coordinate with the kitchen to ensure the speed and quality of order execution.
6. Effective communication with the work team and direct manager.
7. Maintain cleanliness and organization of the cashier area and ensure the availability of necessary tools.
8. Match cash and sales reports at the end of the shift.
9. Report any financial discrepancies or operational notes to management.
10. Professionally handle customer complaints and escalate them when necessary.
11. Full knowledge of product components and the ability to explain them to customers.

Third: Qualifications and Requirements

Fourth: Required Skills

1. Speed and accuracy in entering orders.
2. Communication and customer service skills.
3. Ability to handle work pressure and peak times.
4. Teamwork spirit.
5. Good handling of financial amounts.

Fifth: Working Hours and Location

• Working Hours: According to the approved shift system, with acceptance of shift variations per the contract.
• Work Location: Inside the restaurant or the pickup area.

Sixth: Operational Procedures

If the employee is assigned a task outside their expertise:

Perform the task if it does not affect the core responsibilities, with notification to the direct manager if it conflicts with job responsibilities.

In case of discovering an error in the financial custody:

Notify the direct manager immediately, review reports, and do not act individually with the amount except according to the approved procedure.

If the work pressure exceeds capacity:

Request support, organize priorities, maintain calmness, and avoid haste that causes operational errors.

In case of customer order delay:

1. Apologize to the customer professionally.
2. Explain the reason for the delay.
3. Follow up on the order with the kitchen immediately.
4. Notify the manager when the allowed time is exceeded.
5. Follow up on the order until delivery.

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

• Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
• Taking initiative to address guest requests and operational needs proactively.
• Completing necessary reports and administrative tasks related to guest services.
• Sharing information about the local area to enhance the guest experience.
• Ensuring all guest interactions and transactions are handled professionally.
• Contributing to a safe work environment by adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

We are looking for a professional receptionist to join the team, who will be responsible for welcoming visitors and clients and directing them in a professional and courteous manner. The employee will respond to phone inquiries, manage appointments, and coordinate meetings with various departments, in addition to organizing and arranging the reception area and maintaining an appropriate overall appearance. Experience in customer service and excellent communication skills are required, as well as the ability to handle pressure and work as part of a team.

About the Role

Shangri-La Jeddah, a new luxury hotel located on the Jeddah Waterfront along the Red Sea, is seeking a dedicated Residence Guest Service Associate. This role is key to delivering exceptional guest experiences, focusing on smooth registration, efficient check-out, and attentive guest support. You will be part of a dynamic environment setting a new standard for luxury in Jeddah, offering stylish accommodations, innovative dining, and family-friendly amenities. As a Residence Guest Service Associate, you will be a primary point of contact for guests, ensuring their arrival and departure are seamless and memorable. This position requires a proactive approach to guest needs and a commitment to upholding Shangri-La's high hospitality standards. The role is suited for individuals passionate about service and eager to develop within the hospitality industry.

Key Responsibilities

• Manage guest registration and check-out processes efficiently and courteously.
• Handle cashiering duties and foreign exchange transactions accurately.
• Provide assistance for guest queries and requests, ensuring prompt resolution.
• Monitor and check supplies to ensure sufficient stock for expected business within the shift and for the day.
• Prepare necessary documents, such as registration forms and welcome folders, prior to guest arrivals to facilitate a smooth check-in experience.
• Welcome guests warmly as they approach the reception desk.
• Review OPMS (On-Property Management System) records to access guest history and note any specialized instructions.
• Assist guests in completing registration forms, verifying that all essential details are included.
• Direct guests to the appropriate lifts and coordinate with Concierge staff for seamless guest flow.

Qualifications and Requirements

• A minimum of 1 year of working experience in a hotel environment.
• Fluency in both written and spoken English, in addition to the Arabic language.
• A pleasant, friendly, and cheerful attitude.
• This position is open to Saudi Nationals only.

Required Skills

• Guest Registration
• Guest Check-out
• Cashiering
• Foreign Exchange
• Assistance with Guest Queries/Requests
• Stock Management
• Document Preparation
• Guest Welcome
• OPMS Records Management
• Guest History Management
• Specialized Instructions Management
• Registration Form Assistance
• Coordination with Concierge Staff

Work Environment and Location

This full-time position is based in Jeddah, Makkah, Saudi Arabia, with Shangri-La Group. The role operates within a luxury hotel setting, contributing to a team focused on providing high standards of guest service.

About the Role

Grand Hyatt The Red Sea is seeking a dedicated Guest Service Officer to join our team. This full-time position is an integral part of the Rooms Division, focusing on the smooth and efficient operation of the Reception. The role involves providing a consistent and high level of service to all guests, ensuring an exceptional staying experience from arrival to departure.

Key Responsibilities

• Welcome all guests and ensure they have an exceptional staying experience.
• Contribute to the efficient operation of the Reception within the Rooms Division.
• Provide an excellent and consistent level of service to guests.

Qualifications and Experience

• A minimum of 2 years of work experience in hotel operations is required.
• Candidates should ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• The role requires candidates to have 2-5 years of experience in total.

Required Skills

• Excellent customer service skills.
• Strong communication skills.
• Effective interpersonal skills.

Work Location and Eligibility

This full-time position is located in Jeddah and Makkah, Saudi Arabia. This opportunity is exclusively for Saudi Nationals.

About the Role

Rotana Hotels is looking for guest-focused Reservations Agents to join their team in Jeddah and Makkah, Saudi Arabia. In this role, you will be responsible for delivering high levels of customer service and providing innovative solutions for guests. This full-time position requires maintaining effective communication for all reservations to ensure a seamless and efficient service delivery.

Key Tasks and Responsibilities

• Process and confirm guest room reservations received via phone, correspondence, or fax.
• Enter all reservation details into the computer system, recording all relevant information.
• Handle inquiries, complaints, and requests related to reservations.
• Stay up-to-date with all hotel offers and surrounding promotions.
• Follow established procedures to process all room reservations, rates, and confirmations, including hotel facility information.
• Demonstrate complete product knowledge and understanding of rate structures, applying yield management principles.
• Maintain an organized filing system for all correspondence and compile reports as required by the Reservations Manager or Supervisor.
• Promote and maintain good public relations to maximize business opportunities.
• Maintain accurate room status at all times.
• Ensure all incoming calls are answered according to Rotana standards.
• Enter information received via fax and continuously check incoming emails.
• Organize visa requests for hotel guests according to hotel policy.
• Promote services and facilities when the opportunity arises.

Qualifications and Requirements

• Diploma or degree in Hospitality.
• Previous experience in hotel reservations is required.
• Computer literacy is essential.
• Excellent communication skills, with proficiency in English, both written and spoken.
• Additional language skills are a plus.
• Customer-focused with a highly proactive personality.
• Polite, dynamic, and approachable personality.
• Ability to work effectively and professionally.
• Ability to build effective relationships with internal and external customers.
• Ability to work independently within an organized environment.

Core Competencies

• Customer Service
• Reservation Management
• Communication (Written and Verbal)
• Product Knowledge
• Yield Management
• Public Relations
• Teamwork
• Accountability
• Diversity Awareness
• Adaptability
• Customer Focus

Job Details

This is a full-time position requiring 0-1 year of experience. The employee will be based in Jeddah and Makkah, Saudi Arabia.

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Cluster Reservations Agent, you’re not just handling booking inquiries – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities
Here's what you'll do during a typical day:

• Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
• Secure individual bookings: Convert guest inquiries into confirmed reservations
• Maintain attention to detail: Record and process all reservations with accuracy
• Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
• Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.