Guest Services Associate Jobs in Saudi Arabia

Required a hostess to join our team in the restaurant and hospitality sector.

Main tasks:
• Welcoming guests in a professional and friendly manner
• Managing reservations, waiting lists, and organizing seating efficiently
• Providing a distinctive welcoming experience that reflects the brand identity
• Coordinating with the service team to ensure smooth operations
• Maintaining cleanliness and organization in the reception area
• Dealing with guests in a professional manner and meeting their needs

Requirements:
• Previous experience in hospitality or customer service
• Excellent communication skills and a pleasant personality
• Ability to organize and work under pressure
• Professional appearance and a positive spirit
• Ability to work in shifts and as part of a team

We are looking for an enthusiastic receptionist to join our team and contribute to providing an excellent experience for our customers. You will be responsible for greeting visitors, responding to inquiries, and organizing appointments efficiently and professionally. If you have excellent communication skills and the ability to manage multiple tasks, this opportunity is for you.

**Key Responsibilities:**

* Greeting visitors and welcoming them in a friendly and professional manner.
* Answering phone calls and inquiries and organizing appointments.
* Managing incoming and outgoing mail and organizing files and documents.
* Providing general administrative support to the team as needed.

• Guest Reception & Support: Warmly greet guests, manage bookings, and provide information about spa treatments, ensuring a relaxing atmosphere.
• Operational Support: Maintain efficiency at the reception area and assist across wellness facilities, ensuring alignment with Miraval’s holistic vision.
• Cashiering: Handle transactions accurately and prepare daily financial summaries.
• Revenue Generation: Encourage upselling of retail products and wellness services to enhance guest experiences.
• Guest Engagement: Build positive relationships and ensure guests feel supported throughout their wellness journey.
• Team Collaboration: Work with spa staff to create a seamless guest experience.
• Administrative Excellence: Manage appointments and maintain organization at the reception.

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

About the Role

Raffles Hotels & Resorts is seeking a Receptionist / Front Desk Officer to join its distinguished team in Jeddah, Saudi Arabia. The Raffles Jeddah, situated adjacent to the residential tower, embodies expert service and world-class luxury, poised to welcome guests with Raffles' signature elegance and personal touches, complementing Jeddah's charm and beauty. As the first point of contact for the establishment, this role is crucial in creating a positive and welcoming environment for visitors, clients, and staff, ensuring a seamless and exceptional guest experience.

Key Tasks and Responsibilities

• Greeting and directing visitors, ensuring a warm and professional reception.
• Answering and managing incoming phone calls, emails, and other communications efficiently.
• Scheduling appointments and managing calendars for executives and meeting rooms.
• Performing essential administrative tasks such as data entry, filing, and document preparation.
• Coordinating with other departments to ensure smooth and efficient office operations.
• Managing incoming and outgoing mail and packages.
• Maintaining a clean, organized, and inviting reception area at all times.
• Assisting with basic office maintenance and monitoring office supply inventory.
• Providing support to other administrative staff as needed.
• Ensuring security protocols are followed by monitoring visitor access.

Qualifications and Requirements

• Applicant must be of Saudi nationality.
• Excellent verbal and written communication skills in both Arabic and English.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Strong multitasking abilities and effective time management skills.
• Customer service-oriented with a friendly and professional demeanor.
• High school diploma or equivalent required.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Previous experience as a Receptionist or Front Desk Officer is preferred.
• Experience in the hospitality or customer service sector is preferred.
• Ability to work effectively in a fast-paced environment while maintaining a high level of attention to detail.
• Excellent organizational skills and the ability to prioritize tasks effectively.
• Adaptability and willingness to learn new skills and techniques.

Required Skills

• Proficiency in Microsoft Office Suite.
• Multitasking.
• Time management.
• Customer service excellence.
• Organizational skills.
• Attention to detail.
• Adaptability.

Additional Information

This is a full-time position based in Jeddah, Makkah Al-Mukarramah, Saudi Arabia. As a Raffles employee, you are expected to embody and convey the brand and company mindset through our heartfelt service culture. The role requires 0-1 years of experience.

About the Role

The First Group Hospitality is seeking a Reservations Agent, specifically a Saudi National, to join their team in Jeddah, Makkah, Saudi Arabia. This role is essential for managing guest reservation inquiries, processing bookings, and delivering customer service to optimize room revenue and ensure guest satisfaction. As a primary point of contact for potential guests, the Reservations Agent will accurately record all reservations while promoting the resort's facilities, services, and special offers. The First Group Hospitality is a Dubai-headquartered hospitality management company with extensive experience in hotel operations, asset management, and F&B strategy, known for its tailored solutions to enhance efficiency and revenue.

This position is based in Jeddah, within the Silver Sands Beach community. The Reservations Agent will play a key role in upholding the service standards at this location.

Key Responsibilities

• Handle incoming reservation requests via phone, email, the resort's website, and online travel agents (OTAs).
• Process room reservations accurately and efficiently within the Property Management System (PMS).
• Provide guests with comprehensive information regarding room types, rates, packages, resort facilities, and local attractions.
• Upsell room categories, packages, dining experiences, and resort activities to maximize revenue.
• Monitor room availability and suggest suitable alternatives when requested accommodations are unavailable.
• Maintain precise guest profiles and reservation records.
• Process reservation modifications, cancellations, and special guest requests in accordance with resort policies.
• Collaborate with Front Office, Housekeeping, Sales, and other relevant departments to meet guest requirements.
• Respond promptly and professionally to all guest inquiries and address complaints.
• Ensure strict adherence to resort reservation procedures and rate policies.
• Assist in the preparation of reservation reports and occupancy forecasts.
• Stay updated on current promotions, seasonal packages, and resort offerings.

Qualifications and Requirements

• Previous experience in reservations, front office operations, customer service, or the hospitality industry is preferred.
• Familiarity with hotel reservation systems and Property Management Systems (PMS) such as Opera, Fidelio, or similar platforms is advantageous.
• Excellent verbal and written communication skills are essential.
• Strong customer service and sales skills are required.
• Ability to perform effectively under pressure and manage multiple tasks simultaneously.
• Good organizational skills and attention to detail are necessary.
• Proficiency in Microsoft Office applications is expected.
• Flexibility to work various shifts, including weekends and public holidays, is required.

Required Skills

• Reservations
• Front Office Operations
• Customer Service
• Hospitality Management
• Hotel Reservation Systems
• Property Management Systems (PMS)
• Opera
• Fidelio
• Verbal and Written Communication
• Sales Skills
• Organizational Skills
• Attention to Detail
• Microsoft Office Applications

Work Environment and Details

This full-time position is located in Jeddah, Makkah, Saudi Arabia. The role requires a Saudi National. Experience of 0-1 year in a relevant field is preferred.

About the Role

Alkayan United is looking for individuals to join its team and contribute to providing excellent customer service and organizing work. This role is within the Azizia Mall project in Jeddah, on Sabeen Road. We are looking for people with the ability to interact with customers, organize appointments, and effectively manage their visits, ensuring a positive experience for all visitors.

Key Tasks and Responsibilities

• Receive customers and visitors in a professional and friendly manner.
• Organize appointments and manage customer visit schedules with the sales team.
• Answer phone calls and transfer them to the relevant departments.
• Record customer and employee data in the system.
• Maintain the cleanliness and orderliness of the reception area.
• Encourage activities and interactions within the center.

Qualifications and Requirements

• High school diploma as a minimum; a diploma or university degree in management or marketing is preferred.
• Previous experience in customer reception or customer service is preferred, especially in the real estate sector.
• Proficiency in computer use and Microsoft Office programs.
• A good understanding of the real estate sector is an added advantage.

Essential Skills

• Excellent communication skills and an engaging presence.
• Strong customer service ability.
• Effective sales support skills.
• Proficiency in record keeping.
• Skill in handling phone calls.
• Ability to maintain order and tidiness.
• Excellent active listening skills.
• Enthusiasm and a positive attitude.
• Strong computer skills, including proficiency in Microsoft Office.
• Adaptability and ability to work under pressure.

Work Environment and Location

The workplace is located in Jeddah, Makkah Al-Mukarramah, Kingdom of Saudi Arabia, within the Azizia Mall project. The nature of the work is full-time.

About the Role

Longevity Wellness Hub is a pioneering establishment focused on enhancing human well-being and promoting graceful aging. We integrate quantum frequency scanning, advanced fitness protocols, and biohacking technologies to offer guests personalized experiences that optimize physical, mental, and emotional health. The hub also serves as a community space for wellness-focused events. We are seeking a dedicated and personable Front House team member to join our full-time, on-site team in Jeddah. This role is crucial as you will be the primary point of contact for our guests, ensuring their experience from arrival is welcoming, professional, and seamless.

Key Responsibilities

• Serve as the initial point of contact for all guests, extending a warm and professional greeting.
• Efficiently manage guest check-in and check-out procedures.
• Maintain a consistently welcoming and professional atmosphere within the reception area.
• Respond to guest inquiries accurately and courteously, whether in person, via telephone, or through online channels.
• Schedule and confirm appointments for various wellness services and sessions.
• Provide clear and comprehensive information regarding services, membership options, and upcoming events.
• Coordinate effectively with wellness practitioners and operations staff to ensure smooth service delivery.
• Ensure the reception area is always clean, organized, and presentable.
• Handle payment transactions accurately and manage basic administrative tasks.
• Facilitate the smooth flow of guests through their scheduled sessions and activities.
• Actively promote upcoming programs and community events to guests.
• Gather guest feedback to contribute to service improvement initiatives.
• Assist with various front-of-house operational needs as they arise.
• Develop a thorough understanding of all services offered to effectively assist clients.

Qualifications and Requirements

• Demonstrated strong interpersonal skills and communication abilities to build rapport and create a welcoming environment for diverse guests.
• Excellent verbal and written communication skills for handling inquiries, explaining services, and supporting professional correspondence.
• Proven customer service experience, with an emphasis on hospitality, problem-solving, and maintaining a high standard of guest care.
• Comfort and confidence in presenting information and explaining offerings, memberships, or wellness programs in an engaging manner.
• Previous experience in a front desk, reception, or hospitality role, preferably within the wellness, fitness, spa, or healthcare sectors.
• Proficiency in using scheduling systems, basic office software, and payment processing tools.
• A high level of professionalism, reliability, and meticulous attention to detail.
• Ability to effectively manage multiple tasks simultaneously in a dynamic environment.
• Fluency in English is essential.
• Arabic language skills are highly beneficial for effectively serving our local guest base.
• Willingness and ability to work on-site in Jeddah.
• Flexibility to work varied hours, including evenings and weekends, as required by operational needs.

Required Skills

• Interpersonal Skills
• Interpersonal Communication
• Verbal Communication
• Written Communication
• Customer Service
• Hospitality
• Problem Solving
• Guest Care
• Presentations
• Scheduling Systems
• Basic Office Software Proficiency
• Payment Processing Tools
• Attention to Detail
• Task Management

Work Environment and Details

This is a full-time, on-site position based in Jeddah. The role requires flexibility to work varied hours, including evenings and weekends, to meet operational needs. Longevity Wellness Hub is located within the Makkah region.

About the Role

Shangri-La Jeddah, a new hotel located on the Jeddah Waterfront, is seeking a Service Associate - Reservation Agent. This role is integral to providing a high level of customer service, optimizing booking opportunities, and managing telephone sales and reservations for all Food and Beverage outlets. The position requires embodying the Shangri-La philosophy through service delivery, a positive attitude, and strong team spirit.

Role Context and Responsibilities

As a Reservation Agent, you will be a primary point of contact for guests, significantly influencing their experience. A key aspect of this role involves mastering the hotel's room product, including its layout, features, benefits, and amenities, to effectively match room types with guest requirements. Understanding the hotel's rate structure and public offers, and communicating their perceived value, is essential. You will also be knowledgeable about the hotel's facilities and services, actively promoting them to potential bookers and staying updated on any changes or new developments.

• Master the room product in terms of layout, physical attributes, benefits, and amenities, effectively differentiating room types to match specific guest needs.
• Be fully conversant with the hotel's rate structure, particularly public rate offers, and highlight the 'unique perceived value(s)' of an offer during the selling process.
• Be well-versed with the facilities and services offered by the hotel and take every opportunity to promote these to bookers.
• Keep well-informed of changes or new developments in the hotel product.
• Reflect the Shangri-La philosophy by providing a high quality of service to customers, adopting a positive attitude, and maintaining the team spirit at the highest level.
• Handle incoming reservation requests and correspondence, confirming or regretting bookings based on the Availability, Rates & Inventory (ARI) strategy in place, ensuring prompt turn-around responses.
• Work collaboratively with other departments to ensure all customer needs are met.
• Undertake other duties and responsibilities as required by Management.

Qualifications and Requirements

• At least 1 year of working experience in a hotel environment.
• Ability to work long hours and in different shifts, demonstrating flexibility in covering shifts.
• Fluency in both English and Arabic, both written and spoken.
• Proficiency in Microsoft programs, including Excel and Word.
• A keen attention to detail.
• A passion for delivering great customer service.
• A professional telephone manner and excellent communication skills.
• Strong administration and organizational skills.
• Intermediate computer proficiency.
• A collegiate-level degree.
• Previous experience in a Reservations environment is considered a plus.
• A strong team player mentality.

Required Skills

• Customer Service
• Communication Skills (Arabic and English)
• Telephone Manner
• Computer Proficiency (Microsoft Excel, Microsoft Word)
• Attention to Detail
• Administration and Organizational Skills
• Team Player

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. Shangri-La Group offers a workplace that supports professional growth with structured learning and development pathways. The company fosters inclusion, respect, and diversity, creating a secure environment. This is an equal opportunity employer.

Job Opening: Receptionist and Administrative Officer – Specialized Martial Arts Club

Working Days: Saturday to Thursday
Working Hours: 4:15 PM to 11:00 PM

📝 About the Job

A specialized martial arts club announces the availability of a receptionist and administrative officer position.
The job includes managing daily operations within the club, receiving members, following up on memberships, and organizing administrative and operational tasks, with a focus on the experience of both adult and child members in an organized and safe sports environment.

🎯 Tasks and Responsibilities

• Receive members and visitors professionally and represent the club positively.
• Manage the membership system (register new members – renewals – follow up on cases).
• Monitor member check-in and check-out and update data in the system.
• Follow up on expiring memberships and notify members about renewals.
• Work on the member management system and enter data accurately.
• Monitor children's exit after training and ensure they are safely handed over to their guardian.
• Perform daily administrative tasks within the club (organization – files – general follow-up).
• Respond to member inquiries and resolve minor issues or escalate them to management when needed.
• Maintain order and discipline in the reception area and club premises.

⭐ Requirements

• Commitment and punctuality in working hours.
• Honesty and high responsibility, especially in dealing with memberships and children.
• Good communication skills with children, adults, and parents.
• Ability to organize and work in a professional sports environment.
• Previous experience in administrative or reception work is preferred (not required).
• Ability to use electronic systems for member management.

💡 Job Benefits

• Working in a specialized martial arts club.
• Professional and organized sports work environment.
• Opportunity to gain experience in management and customer interaction.
• Incentive system linked to performance and memberships.

📍 Important Notes

The job requires seriousness and full commitment, especially in monitoring children and memberships, while ensuring a safe and organized experience for members within the club.

• Front Office & Visitor Management: Greet and welcome visitors; manage visitor access as per security procedures; answer and forward calls effectively.
• Administration & Facilities Coordination: Manage office supplies, coordinate maintenance activities, and support administrative functions like documentation and filing.
• Employee & Corporate Support: Assist with employee onboarding and offboarding, and support employee engagement activities.
• Operational Support: Handle reporting, logistics coordination, and vendor communications.

• Strong communication and customer service skills.
• Professional appearance and organizational abilities.
• Proficiency in Microsoft Office.