About the Role
W Hotels is seeking an Assistant Manager for its Restaurants in Riyadh, Saudi Arabia. This management position is responsible for overseeing daily restaurant operations, ensuring guest experiences, and fostering a positive work environment. The role involves direct supervision of restaurant and bar areas, and potentially room service, contributing to the food and beverage department's success. As part of Marriott International, W Hotels aims to provide a unique lifestyle experience, embodying the "Whatever/Whenever" service philosophy.
Key Responsibilities
- Assist in the daily supervision of restaurant operations, including restaurants, bars, and room service.
- Support menu planning and ensure adherence to established sanitation standards.
- Provide on-the-floor assistance to servers and hosts during peak meal periods.
- Strive for continuous improvement in both guest and employee satisfaction.
- Identify training needs and implement plans to achieve departmental goals.
- Handle employee questions and concerns, monitoring performance to ensure expectations are met.
- Provide constructive feedback to employees based on observations of service behaviors.
- Supervise daily shift operations and oversee restaurant areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participate in department meetings, communicating departmental goals clearly.
- Ensure all employees have the necessary supplies, equipment, and uniforms.
- Communicate any issues regarding food quality and service levels to the Chef and Restaurant Manager.
- Ensure compliance with all restaurant policies, standards, and procedures.
- Monitor alcohol beverage service in accordance with local laws.
- Manage operations to achieve or exceed budgeted goals.
- Perform duties of restaurant employees and related departments as necessary.
- Open and close restaurant shifts.
- Interact with guests to gather feedback on product quality and service levels.
- Supervise staffing levels to meet guest service, operational needs, and financial objectives.
- Encourage employees to provide excellent customer service within established guidelines.
- Handle guest problems and complaints, seeking assistance from supervisors when needed.
- Strive to improve service performance and set a positive example for guest relations.
- Assist in reviewing comment cards and guest satisfaction results with employees.
- Meet and greet guests.
- Supervise ongoing training initiatives and utilize all available on-the-job training tools for employees.
- Communicate performance expectations in accordance with job descriptions.
- Coach and counsel employees regarding performance on an ongoing basis.
- Provide information to supervisors, co-workers, and subordinates through various communication channels.
- Analyze information and evaluate results to solve problems effectively.
- Recognize good quality products and presentations.
Qualifications and Requirements
- High school diploma or GED; 4 years of experience in the food and beverage, culinary, or related professional area.
- OR a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; 2 years of experience in the food and beverage, culinary, or related professional area.
Required Skills
- Food and Beverage Operations
- Culinary Knowledge
- Guest Satisfaction
- Employee Satisfaction
- Menu Planning
- Sanitation Standards
- Supervision
- Training and Development
- Customer Service Excellence
- Problem Solving
- Human Resources Management
Work Environment and Location
This is a full-time management position located in Riyadh, Saudi Arabia, at Area 1 Al Aqeeq Street, Financial District, Riyadh, Saudi Arabia, 13519. Remote work is not applicable for this role.
Company Commitment
Marriott International is an equal opportunity employer committed to a diverse and inclusive workplace. The company values unique backgrounds and fosters an environment where associates are welcomed and provided with opportunities. Discrimination is not practiced on any protected basis, including disability, veteran status, or other legally protected characteristics.
